Big Valley called ahead and let me know when they were going to arrive. Raul arrived, introduced himself and got to work. He pointed out that I had some roots in the tank which he removed. He said it was good that I called as my septic tank was close to full. I appreciated the feedback. He did a good job. read more

Raul was amazing. He was a great source of education and answered every question I had. He went beyond his job to educate me and empty my tank. I wanted raisers installed on the tank and Raul put me in contact with a company he trusted to do the raisers. I would not hesitate to use this company again. I hope I get Raul next time I need the tank pumped. Thank you Raul!!!!! read more

Had Big Valley Sanitation pump my septic a couple years ago. My tank hasn't seen the light of day since then... until Aug, 2025. We normally service every 2-3 years so I dug up and pulled the lid to see if it might need pumping. To my surprise, I find that the inlet T baffle was busted off. I even have a picture of the last time it was pumped...baffle clearly in place. Contacted bvs and discussed this with Lucas. He said he'd run it by the owner and get back to me by days end. I never got a call back. So I contacted directly 2 days later and got a bs song and dance from Lucas, "I tried calling but it rang and rang then a busy tone." I asked if he tried a follow up. He said no with no explanation as to why. I don't mind a bit of smoke, but not when it's being blown up my a$$. Horrible, condescending, snarky attitude from Lucas. I was a business owner for decades and I would never treat my customers (or potential) in this manner. I understand bvs trying to absolve themselves of any responsibility (much time has passed...where's the proof, blah blah...) but applying a bit of logic, who would open up their septic tank within a day or two just to assure the baffle was still intact? They want to infer it was my fault. smh Most people NEVER open up their tank. There's simply no reason to. I was willing to take a "no" with absolutely no pushback. However, I can't stand for shi++y customer. Hence my review. Good job, Big Valley Sanitation. You lost a customer in me and probably several who read this review. There is a cost to these things. I'll get my sh!t pumped by someone else...and recommend the same to my many, many friends; many of whom are realtors. Cheers J read more

Big Valley Sanitation - Party Equipment Rentals Near Me - Redding, California

I'm old... very helpful WORKER, my septic had not been cleaned out for 10 years, and needed it, at least every 5 years!! He was understanding, forgiving, and knowledgeable about my next move in taking out roots, which I did !!! They were quick, clean and gave me a senior discount! read more

Good communication was lacking. I experienced a broken sprinkler line, so I called my contact person Lucas. After I explained my problem, Lucas said he would check with his boss and call me back soon. He did not return my call so I followed up by calling him the next morning. Again, he told me he would check with his boss and get back to me within an hour. I have still not heard from him three days later. Therefore, I would be very reluctant to do business with Big Valley Sanitation again. read more

Wonderful to work with Lucas! He walked us through where to dig for exposing the two lids on the tank. His one worker had worked 55 hours and still was willing to come help us get this tank exposed and pumped! Great customer service, more then I can say about Earls Septic, waiting for them to show up, last three hours, Called to say they didn't have a truck to pump, couldn't make it for 1 week! I called Big Valley and they made it happen! Thanks for great service. read more

Raul provided exceptional service. He quickly identified the issue with my septic tank and offered prompt assistance and guidance on the following maintenance steps. Thank you, Raul, for your outstanding support and expertise. It was greatly appreciated! read more

So we are renting a room out in the boonies near Burney, and the landlord asked if we had any experience with septic. My husband recommended Big Valley to her, because although Steve was not the best person to work for, he was all about making sure his customers were taken care of. My husband had no issues with that and had continued to recommended Big Valley because he thought they were still taking care of their customers. Well, I'm beginning to wonder if Steve's retired. Hubby helped landlady dig up the lids to both sides of the tank before he went to his own job in town. Found out after he got home from work that the employee Big Valley sent was on light duty, had a swollen arm, and even needed help from the landlady to help lift the 50 pound hose from his truck to the tank. Mind you, she's not a spring chicken and has been in a bad accident so she should not be overdoing it like this, but she was worried about the employee having a stroke or something because he didn't look good at all. Turns out, Big Valley only pumped the liquid side and left the solid side untouched. When my husband worked there, Steve was adamant that both sides be pumped. Landlady called to inquire about having someone more able bodied to come back to pump the other side as they should have to begin with, and she was told she's out of luck. $600 for nothing. If you care about your seniors, and if you don't live close to Redding, I can't recommend you to take a chance on this place.. so disappointing. I'll update my review if this situation is handled. read more

This company failed in just about every way possible. The customer service over the phone was rude. Despite the fact that they claimed to have pumped the septic tanks on our property at least twice before we purchased it, their maps supposedly showing the location of the septic were both wrong and mislabeled. In both cases, they had the two addresses mixed up. In one case, they showed the septic tank as 298 feet away from the house. After refusing to dig up one tank (because it was supposedly too deep), we decided to dig up both tanks ourself. While we found one quickly, we dug approximately ten holes before realizing that this septic tank was actually about 198 feet (not 298 feet) from the house. It was ironic that they offered to charge us $120/hr to dig up that tank. They would have made quite a bit of money on that job. Fortunately, we found it and decided to go with another company. That company is charging us $650 to pump two tanks as opposed to the $1100 that Big Valley wanted to charge us. I would like to think that our experience was an isolated one, but I'm hearing that it is not. read more

Raul was amazing and quick to respond. He also was knowledgeable on what had happened with our septic tank and what we should do next. Thank you so much Raul for all your assistance you are amazing g read more

Raul came out after another company no showed. He was absolutely amazing. He went above and beyond his job. I would not hesitate to use this company again and again. I will always request they send Raul. Thank you sir for your kindness and compassion. read more

With all the rain we received this winter, we had a septic overflow emergency. Big Valley was able to get us in the same day and was competitively priced. The guy who came out was very friendly and made the process not as 'crappy' with his great customer service. We recommend them to all our friends! read more

Great service, and very fair prices. The truck operator was courteous to me and took care to do a thorough and "clean" job servicing my tank. I had a great experience with Big Valley Sanitation. Would recommend to anyone needing septic service. read more

Make sure you get your quote in writing. After giving them my address they gave me a quote. Once the job was done I called in my credit card number. They added $200.00 to the quote saying took longer than they thought to get here and back. read more

We had an emergency overflow our septic tank that was caught just in time. We called Big Valley Sanitation and the helpful girls immediately started working on getting us scheduled for service. She took my number and called me back within ten minutes and asked if I would be available in an hour and 45 minutes. They sent out Raul and he arrived in an hour and a half and immediately started working on locating the tank caps and started pumping out the tanks. Service was quick and Raul was very professional and courteous. Even my neighbor came over to get a first hand review and a business card from Raul. I can highly recommend Big Valley for good service and a fair price. read more

I waited a day to clear my thoughts about commenting on the excellent service this company provided. Here in Yreka we have 1 septic service company; and his price for service is outrageous(!!). A friend suggested I call/hire Big Valley Sanitation out of Redding; and boy am I glad I did. 1. this company helped me find my tank. 2. this company gave me time to uncover my tank and return for a third trip to finally empty my tank. 3. this company charged me a fair price which was lower than the Yreka septic company (and after trying twice to service my septic need). 4. this company and driver were amazingly patient with the first two frustrating attempts to service my septic needs. If you have a septic need THIS IS THE COMPANY TO HIRE!! Even though they are out of Redding - they service Siskiyou county. You'll be surprised and glad you reached out to Big Valley Sanitation out of Redding!! read more

Called on October 25th, 2022, phone representative states they will talk to owner and call back. After 4 hours of waiting with no call back, I called again and representative still claims that workers are discussing about coming over. After 2 days of bothering them with the same questions, representative still has the same answer. Gave up on the dumpster company. Worst costumer services that anyone can have when they need an urgent septic pump. Not sure how they obtained 4 stars, would definitely give negative ratings if possible. Liar crew and racist company. Do not support. read more

Unfortunately, Big Valley did NOT do a great job for me -- in fact, after my initial contact, I couldn't even get them to call me back. Initially, I called them and spoke to one worker (can't recall his name) about my overflowing septic (ground water from heavy rains); he was pleasant and gave me some useful information. But when I called back the next week and left a message for him with the receptionist, I never got a return call. I called Big Valley again a few days later, and again left a message with the receptionist, but again never got a call back. Yes, it's been busy here, but really, how long does it take to make a single phone call? After the second attempt, it became clear that Big Valley had no interest in me, so I decided to look elsewhere. I'm very disappointed, to say the least, in this company's lack of customer service. Even if they didn't want to do the job, it's just basic manners to return someone's call(s). read more

They were prompt with answering my questions and offering a reasonable quote. I can tell from talking with their competitors that they stand out as knowledgeable and straight forward. read more

First review I have ever done. Big Valley did a pump out and inspection on our property. At the end of the process I asked the lead guy who was doing paperwork how many gallons they pumped. He told me 14,000 gallons. Then the other truck driver came to where we were and verified his numbers, the lead guys did a quick re-calculation and again came up with 14000 gallons. The bill came in for 21,000 gallons. Kind of difficult to pump 21000 gallons when there wasn't 21,000 in the tanks. The maximum should have been around 12,500 as the tanks weren't even half full. I spoke to the owner about the bill. The owner told me that he asked the lead driver if he told me the amount was 14000 gallon, the lead worker told his Boss that he didn't. I said he is lying, he told me 14,000 gallons twice, the owner told me I was lying, said i'm done and hung up on me. Pretty pathetic. In addition they charged me an hourly truck charge of $280, this was for 2 hours. This charge is for their trucks sitting and drivers sitting around doing nothing waiting for the customer. This also is not true. One of their trucks had to wait maybe 45 minutes while we found and removed the lid from one of the septic tanks, this wait should have cost a little over $100, however the same lead worker told me they were not going to charge me for the wait. No honor. I'm sure they are going to respond to this review and try to justify themselves. I am sure they will make a compelling argument as a response. If you use these guys be very careful. The owner is rude and disrespectful and if you have a legitimate billing issue he will just call you a liar and hang up on you. read more

Prompt. Efficient and knowledgeable. What more can I say about getting my septic tank pumped in an emergency situation. It was more expensive than I thought it was going to be, but it had to be done. read more

Yesterday on Friday , Raul ( the worker) showed up. I am very pleased with the work he did. He was very polite, and did a great job! He made sure things were flowing properly before replacing lids and filling in the holes. A big thank you! Highly recommend this business to others! read more

Big Valley did a great job for us. Prompt, knowledgeable, and reasonably priced, Big Valley was our choice and a good choice it was. A special shout out to Norm, our driver, who accidentally damaged an inexpensive sprinkler and came back the next day with a new replacement. Completely unexpected and a clear demonstration Big Valley are the big guys in their field. read more

I would avoid this company if possible. They charged $545 for pumping and inspection. Operator broke corner off lid during procedure and then told me the inspection failed because of broken lid. I was told to fix and or replace the lid and then send pictures to prove lid was operable. I did that and then the owner wanted to see bottom of lid which was never damaged to begin with. I am 80 years old with a bad back and bad left arm, no way I could lift and take pictures. read more

Thank you Raul for your fast and efficient digging and for being here as scheduled. We are very happy that our septic tanks are now clear and cleaned and will add the RootX as advised. Will see you in 3 years! I will refer Big Valley and Raul to my friends. Thanks again! read more

Septic needed pumping. Called Welch Enterprises since had good luck with them before. They were booked up a week out due to a vacation so suggested I give Big Valley a call. Called and the guy gave me helpful advice on locating lids. Promptly came out next morning to help us out. No surprises with price or upsales. Appreciate the good field and office staff. Would not hesitate to use again. read more

Rented a port a potty for our baby shower! It was so clean you'd think it was brand new! Everyone's friendly and we will do business with them every time we need it. read more

I would not recommend this company. Do not believe their website come on that they provide professional service. They don't ! I had them come out to pump out a friend's RV. First I had to wait a week because they only come out on a route by route basis. What this means if they are not on a route in your area the day you need them you are screwed. Finally the day arrives, and the driver shows up an hour early. Without even a giving me a phone call or text. Let's see is that professional? Then he looks at my friends RV and decides which valve to open up to drain the system. He hooks up his hose to the RV and turns it on. Meanwhile I have gone inside to see if the tank is empty. I can see the waste by looking down the toilet. No change The gauge says it is full. I confront the driver with what I found. He claims the gauge is faulty. I tell him the what I saw looking down the toilet. His response is "It must be plugged up" . He then disconnects his hose and hands me three free rolls of toilet paper and leaves. After he leaves I start doing some investigating on the RV. Sure enough Big Valley's driver opened the wrong valve. Professionalism at it's best. I call the office and the gate keeper tells me the best they could do is come out next Monday or Tuesday. Its Friday. I ask her if she thought that was good customer service. She did not respond. Finally I got through the gate keeper and got to talk to the dispatcher Mr. Smith. He was less than friendly. He claimed his drivers did not know what they were doing when it came to pumping out RV's. I ask him to give me a refund and remove me from his schedule. His reply was he was never coming out to our place again. Then he added if I stopped payment he would see me in court and hung up the phone. More of their professionalism. So was left with a full holding tank and a charge for $75. Now that is professionalism. read more

Norm came out to pump and inspect two tanks on our property. He was friendly, efficient, explained everything, and did a good job for us. Price was right too. I would recommend Big Valley. read more

My septic plugged and they came right out and brought us a new, clean porta potty. The wife wasn't happy to not have our toilets not working but happy to get something. read more

Background info: called Brown Plumbing to have tank pumped at Lakehead location, told them could see liquid above tank cover. Appointment made for 2 days away between 10 AM- 2 PM. Two days later after 3 CALLS was told couldn't make it and would be SOMETIME the next day. BROWN phone person not really concerned. Went to the internet, found Big Valley. Called and 15 minutes later received a call that tech would arrive within 2 hours. Raul arrived within the timeframe and was very professional and pumped the tank. Cleaned up and went on to his next job. Oh yes, the charges were over $120 less than Brown. Note: Brown DID call to advise they MIGHT be able to come out sometime the third day and said if I needed help to call Big Valley. So folks, save time, money & frustration and call Big Valley FIRST!!! read more

We had a problem with our septic tank being full, when the weather was not so good either. I told them problem with rain they said no problem and came. By the time they left they had about torn the gate off my fence and left two indentations where the dug about 3ft, round and 4 inch deep. The grass sod was gone just stone and dirt. I have been promised for approx. 3 months they would come and fix. The owner Steve has blown smoke up my rear on more than 3 occasions. As I am disabled I can't fix. Must hire some one to come and repair their expensive mistake. I did not want to writ a bad review as I have used Big Valley before. Things change. Except the cost of repairs. read more

Highly recommend these guys very professional show up on time and when you're in an emergency always willing to try to squeeze you in I've had septic problems for the last 3 years and every time something has happened they were there that day and always went the extra mile to try to help me out plus very reasonable on prices for what they have to deal with thanks Big Valley read more

Came within an hour of calling. Professional and experienced knew exactly where the second tank was and dug it up. Didn't leave a mess and was courteous. Would recommend Big Valley. read more

horrible services. they dropped off the porta potty for our workers and never serviced it. . im in the middle of a renovation and they daid theyd servicevit every 2 weeks. thet were to show up last friday and never did. i called haley and she assured me they'd be there monday, never showed up and said tuesday, never showed up. when i talked to haley, she said forsure, wednesday and no show. she sais the driver said he couldn't get thru our gate, we dont have a gate , and promised hed be there thursday, come thursday, afternoon no show. haley said shed call me back and never did. come friday her driver made it, but took the porta potty. complete horrible serviced i paid 120 for the pp to be serviced twice a month and it was never serviced and left my workers hanging . when i called them, haley was gone and the office manager, said she was anyway, crista, assured me shed have it service friday, then when i called back, rhonda said she was the manager, and said melony was a manager. appears to me no one knows what positiom anyone has anymore , certainly not the driver. steve was supposed to call me back but never did and im sure he probably never got the message. well steve, youre company service is horrible . read more