I want to give them a ZERO STAR , but it won't let me. Horrible people. Horrible business owners. My rental machine has been broken for 8 months and they keep promising to come fix or replace it and yet nothing has been fix or replaced. however that have demanded payment in full. So going against my better judgement, I paid in full with them promising to come fix my machine. It has been 2 more months and still have a broken machine and they are still charging me the rental fees and demanding I pay. Adviser I would t pay till my machine was fixed now they are refusing to help me. DO NOT GET SERVICE THROUGH THESE MONEY HUNGRY PEOPLE. They will just steal your money and not provide a service. I have reported them to BBB and The Department of California Consumer Affairs. They are currently being investigated. If you have an account with them, I HIGHLY recommend closing the account with them and switching to Primo water service. A little more expensive, BUT SO WORTH IT. read more