Very knowledgable and helpful staff that do a great job. They made several keys for me and they were all perfect. The price was right and I will definitely use them again. read more

Took my Toyota sienna here needed a new ignition cheapest place in town I recommend this place very helpful the job was done fast

1000% recommend! -- My child and I were locked out of the house (keys inside), I called Giles and they sent Steve over in 5 minutes!

I was impressed by the integrity of my first visit here. I went to make copies of keys that were already on the key ring as duplicates and the guy helping me stopped the process to let me know they were duplicates even after he had already made one of the keys but didn't charge me for it. Later in the day, I wanted to make spare keys for my vehicles which I knew wasn't going to be cheap, and thought of this place because of my earlier experience. I went there and had two different vehicle keys made and programmed for $45 each. I contacted other businesses that got back to me later that were at least twice as much for the same service. The pricing and service is what inclined me to give a five star rating, but they earned it. They were fast, efficient, friendly and helpful as a business should be. I recommend this business for all your locksmith needs. They have a friendly cute kitty that hangs out in the store and is an attention whore, so if you're allergic - be warned. read more

awesome place had a great experience everything was perfect fire business great to the community great bang for your buck

I needed a new key made for my car and I didn't have one to copy but they helped me find the most reasonable way to get a new key made and we're very quick with the service read more

Had to have a key made for my Can-am spyder. They got it made in a couple of hours and then I had to have it towed to get it the chip programmed. They worked to get it accomplished. Thank you read more

I found Giles to be very professional, on time and reasonably priced. We needed several locks re-keyed and they came out the next day and quickly completed the job. I would not hesitate to call them again. read more

Great and professional! Team member arrived on scheduled time and changed all door' keys like in a second. I was really impressed! Since this place is a rental I'll definitely will call them and only them again and again :) read more

Absolutely fantastic gentlemen! Evan and Jeff worked 3 1/2 days on my project, no breaks, no swearing, just worked steady until everything was done. Very patient, knowledgeable, friendly, prompt and professional. I absolutely would recommend them for any lock/key/safe job. Hands down, the best of Redding. read more

We highly recommend Giles, they are polite and curious. I locked my self out of my truck while at work this morning. We called and he arrived quickly, he was knowledgeable and friendly. He also was able to make me a spare key right there which was really helpful. The price was reasonably cheap. In the future we will use Giles lock & security. read more

These. Guys. Are. Amazing. Having a good locksmith available is always wonderful, but when they're as efficient and professional and skilled as Giles, it's a next-level experience. I am so grateful for their knowledge and availability. I absolutely recommend them to anyone for home or auto work. While they were here they also handled a key fob issue that the dealer wanted to charge me hundreds of dollars for. These guys are the best. read more

Locked my keys in my car, while it was running! Hottest day of the year, and I was at a loss for what to do. Called my insurance agent, he said a locksmith was covered, so I called Giles. They were there in less than a half hour and had my car open in less than 10 minutes. Man, what a lifesaver! And affordable too! I'll call them again if needed. read more

I had my sons first birthday party and some how at the end of the night my keys went missing, I called around and got some quotes all of witch where very high. I gave him a call and was quoted a way better price, we arranged a time for him to come out and he was there on time. It was a very quick and easy process, made less stressful! So greatful. You guys are Awesome. I definitely recommend them ! read more

Fortunately, when I lost the key to my front door I went to my neighbor's who gave me the name of this locksmith. She then called him for me & asked him to come out. He was there in a flash! He made a new key plus an extra, was polite, fast and capable. And the price was very reasonable considering his expertise! I was really lucky, as a couple of months earlier I needed help with a key situation & didn't know about Giles. That was a disaster. I thank my neighbor for being there & connecting me with GILES Lock & Security Systems! read more

After hours service request was qouted at $250 (mid morning on a Saturday) which is very high to just meet up at a mutual place and make a Masterlock key from a code. However, during the appointment setup their staff asked if I had reached out to anyone in an effort of finding bolt cutters. This information was helpful and resulted in over a $230 cost savings. Therefore a low rating as to competitive pricing as I actually called a few others after resolving the issue and got an average quote of about $40 (high end was $60 to go onsite). Definitely shop around before settling with service from a locksmith. A higher than normal rating for friendly staff willing to offer alternative options to their prices. read more

Giles has everything you need for security locks and safes. All kinds of fancy locks and keys. I've been to Lowes to get keys made and they don't fit or are off slightly or the blank was different. Here at Giles they take the time and make your keys the right way the very first time....they also neat accessories too...Thank You read more

I locked myself out of my home in my PJs. They had me back inside in 30 minutes!! Super fast, professional, and they know their stuff! Highly recommend! read more

I had them cut a key for my 2004 Lexus is300. They did a great job. This is not the first time I have used them, and would definitely do business with them again. read more

Giles Lock & Security Systems - 2004 Lexus key cut by Giles - Keys & Locksmiths Near Me - Redding, California

I called at 8am and they were at my house by 10am. Very professional, quick, and reasonably priced. Would definately use them again and highly recommend. read more

Sure they'll get your lock open, but they are expensive and honestly Jeff is just RUDE. I don't know if he was the only one working or if he was having a bad day, but it took almost 4 hours for him to come out. He barely even spoke to me, and when he did his answers were short and huffy like I was bothering. IF YOU CAN find somewhere else for your locksmith needs. IF Jeff is the best they have, you can find better read more

Great service. On time and reasonable on price. Will use them in the future. Had them rekey several locks and reversed a dead bolt.

M son and I are restoring a 51 year old car and missing one of the keys. I went to Giles to buy a blank key so we could make our own key as part of the project. The man at the counter refused to sell us a blank unless we were licensed locksmiths. Then he went on to tell us it was illegal and that he would not help us and risk his license. We had no idea and he was a jerk about it. He said there are unscrupulous people that would probably sell us one on the internet. Instead, we went across the street to Ace and bought several blanks just like that. So much for the line of bullshit. As if we were a threat to his business. I used to trust Giles but am moving on. read more

Incredibly fast service after locking myself out of my vehicle. The phone call took less than a minute and they were on site and the door open within 15 minutes. read more

We had to get a new key fob programmed but on a really strict budget. Even though we purchased an aftermarket key on our own Giles happily programmed and cut the new key for a very reasonable cost. We appreciate this business and the first name we think of whenever we need a locksmith! read more

So happy I went to Giles today! Jason was friendly and knowledgeable and even stayed open late for me. After the Chevy dealership in Redding told me they are unable to replicate my factory key, I went to Giles with my fingers crossed. Not only did Jason make me two replicas, he also extracted the broken portion from my trunk lock within seconds! I will definitely be returning to Giles for all my future key and locksmith needs! read more

I lost the key to my mailbox. I called several locksmiths to get a key made. I was quoted a price of $110.00 to come out and make me a key. Thank god my landlord had a spare key and brought me a duplicate key. I feel the price quoted was outrages. I am so glad I did not need to use this company. read more

I was desperately in need of help with a lock. The key would work then it would not. So very frustrated I took the lock out and took it to Giles Lock & Security. I was in a rush and ran in and explain what was going on and told them I had to leave and would return in about 30 mins. The nice woman said she would have it done when I got back. Upon return I spoke to Jason and he explained what was happening and said it was an easy fix. I ask what do I owe you and he told me "no charge". In insisted he take something but he did want want my money. I thanked him perfusely. I left feeling thankful and appreciative. On my way out of town I had to go back by there just to let them know how much I appreciated their act of kindness to me. They have left for the day and the employees said they will be back, in the morning. I told them I was on my way home (150 miles away) but I will leave feedback on Yelp for their generosity toward me. The people at Giles are good people helpful, not in it for the cash only. Thank you again. I got an email from my tenant regarding another lock - I will be giving the good people at Giles a call in the morning. Thank you again! read more

i called and the teck was right on time polite was well dressed and had company identification and truck would recoment to anyone thank you Giles Lock Ken read more

I own a winery and my front door lock was jammed. It was a Saturday and I feared I would not be able to open my tasting room. I called Giles and Jeff appeared on my doorstep 10 minutes later. He made some adjustments to ensure this never happened again. Fast, friendly and did a GREAT job! I am open for business! read more

As good as it gets. I seldom give 5 stars. 4 stars is a perfect score for me. 5 stars means they have 4 strong guys to carry me on their shoulders as we march toward my door lock that needs replacing. Most recently, had a door lock for which I wanted a new key. I tried to get the handles off the door to bring them in. No luck. Took digital pix's showed them to Steve and Jeff. They cut me a magic key that would just allow the lock cylinder to come out without removing the knobs, etc. Back to Giles. Jason the owner took care of the rest of the job. $18 with 4 keys and I was on my way. Before leaving I asked if this magic key for my lock would work on the neighbors. Flash cameras took my picture as they hit the red button. Had to wait a couple hours for the police to arrive. They arrested all of them for witness tampering. read more

Steve Butler here literally saved me! I had a flat tire and ended up at a rest stop, and he was gracious enough to take time out of his day to help me change the tire. He was very professional and had the tools necessary to change a tire even though that's not his job! He was very kind and understanding at a time where I was very stressed and worried. Highly recommend them! They seem like awesome people. read more

Great service! My daughter locked her keys in the car and we needed help. Giles was on site within 10 minutes and we were in the car in 30 seconds. I appreciate the prompt and friendly service. Keep up the good work. read more

Giles literally saved my camping trip this weekend. I have a utility trailer that I had parked in front of my travel trailer. When I went out this morning to move the utility trailer, I broke off the key in the hitch lock of the utility trailer essentially trapping my RV behind my immovable utility trailer. I tried to fish out the key with every non-locksmith tool in my tool chest but to no avail. Frustrated and short on time, I called Giles for assistance. Debbie answered the phone and was professional and polite. She told me she would try to work me in and call me back to advise on the time. She called back in 5 minutes and told the technician is going to fit me in between service calls and will let me know when to meet him at the house. About 30 minutes later, Dave calls and says he is at my trailer. I meet him there and he immediately introduces himself and tells me he can get me taken care of. In about 2 minutes he has the lock off the trailer and about 5 minutes later he is handing me the lock with the broken key removed. He even lubricated the lock and tested my remaining key to ensure the lock was working properly. I hooked up to the utility trailer and moved it so I can go camping this weekend. They were professional, courteous and prompt. I wouldn't go anywhere else for any locksmith needs. read more

Bought a 1983 GMC for my son used with no keys. Guys are out in 100 degrees taking care of business. Making new keys for the doors and ignition. By the way I work nights so I'm sleeping in the morning when it's cooler. The truck is dark color. You can fry an egg on it. read more

The company tag line "Where service is the key" and advertising 24 hour service and not having an answering service....? So Redding. Had an emergency lockout and no answer, voice mail... nothing but a ring. Must have let it ring 40 times while I looked for the next guy on the list... with the same results.... fourth guy on the list answered after 30+ rings. read more

I came in Friday, no appointment, with three locks I needed re-keyed. I was on my lunch break and had limited time. The gentleman who helped me, even though he other jobs, was gracious and responsive to my time limitation. I was in and out in 15 minutes....3 new locks, two keys and a great price. I called around before selecting a locksmith, and I'm glad I did. Giles Lock is a great place to do business. read more

I rarely write negative reviews, and to be honest, this business made keys for me in a totally adequate fashion; however, I hurried to get there about 5 minutes before they closed on a rainy Friday evening. I parked right out front (in an area that was not marked as no parking). There was no one else at the store. The gentleman helping me was very pleasant, but someone came out from the back and asked me to move my car (it was not blocking anything!). He was rather nasty about it, but more so, it just served no purpose. So I went out, moved my car into a marked spot, went back in, got my keys which took them about 3 minutes to make, and then left. So glad the gentleman demanded I go move my car in the rain for that 3 minute period of time. Needless to say, I won't ever go back becasue of that silly little interchange. I am hopeful that this review will remind them that the way they treat people is equally as important as the product they provide. read more

Had an urgent need to have locks rekeyed/replaced. I called and they were here in half an hour. The man was efficient, pleasant, and quickly fixed my locks. Service was excellent! I now have them on my go-to list. read more

I took a safe in that I got from my deceased grandfather since nobody in the family knew the combination but the door was left open they told me it would take a few days I left them my phone number they said they would call when it was ready all I wanted him to do was figure out the combination two weeks went by I went in to find out what was going on the clerk behind the counter said he could not find the safe said he would have them call me on Monday since this was Friday they did not call me back until the following Friday and when they did they told me they had sold the safe very poor business practice since that safe was the only thing that I got from my deceased grandfather now I don't have anything from him absolutely positively never do business with them ever again very dissatisfied read more