Three years ago we bought a home in Heritage Hill Country, it had a RH Peterson gas log. about two…read moreweeks ago it started to act up (the lighting process was not what we had been experiencing in the past) we d found out that Hill Country Propane was the distributer for our gas log. we call them, Chris came out and addressed the issues, based upon what we said the made some adjustments said if the issue presists call them, it did, Eric came out, we provided additional information, he spent almost an hour and identified the issue, a the valve was stuck open, the made some adjustment, said if the issue come back, call and they will replace the valve. when we asked what we owed, both Chris and Eric said NOTHING, since they installed it, adjustments are free. What GREAT CUSTOMER SERVICE. THEY DESERVE OUR BUSINESS AND YOU NEED TO PATRONIZE THEM - Michael & Regina Wallace

Great service and open when you need them. Cost is reasonable and the drive though process is…read moreefficient.

I haven't had my unit for a year yet you raise rates twice. I will do whatever is possible to get…read moreout of there.

They will get you on the special and then raise the rent once a year. Started at $120 went to $187…read moreless than a year ago, just received notice, one month notice, going up to $262. If you need help with anything, there is no onsite person, you have to go through their call center and if you're lucky you might get someone who can help. Or just hang up on you! Moving out immediately!

*DO NOT RECOMMEND* This company does not give notice when they have infestation issues…read more We moved from OK to south Texas and had to store all our home belongings for the 6 months it took us to find our home. After the 6 months, we went to load our belongings to find our unit and all belongings were infested with crickets. From storing our home belongings before, we knew there would be some insects etc. but not at all to this degree. We had the person on duty come look at our unit and belongings and she was as disgusted as we were. She even warned us that crickets carry diseases such as salmonella and ecoli. We asked them to cover with the bill for disinfecting the cloth furniture(which was all wrapped and they got under the cellophane) and they declined, would only pay for half IF we signed a non disclosure agreement.

We have just rented a storage unit at the Morning Star facility in Bulverde. We contacted the…read morefacility and were greeted by Maria. Maria was extremely helpful and understood what customer service is supposed to be. It was a very good experience. The unit we rented was clean and in good repair. This is an A+ for Morning Star.

After some research and visiting a couple storage facilities, this one took the cake. I think the…read morelady's name that helped is Jenny or Jen? She was very helpful and patient with our million and one questions. We've had to contact her twice since then and she's been very responsive. Highly recommend. Thank y'all!

I stood at the locked front door for 10-15 minutes. Pressed the doorbell to contact the site…read moremanager and got no response. Tried to call the number listed on the door and the paper that said they were out on the property and got no answer. Based on my first impression I wouldn't recommend this place to anyone whose time matters to them.

This is a great storage place. The man who runs it is super nice and always willing to help out…read morewith any issues. We accidentally lost our key to our lock and he cut our lock off for no charge. This facility is also really clean, has lots of cameras and is easy to access! I will definitely recommend this storage center to anyone who is looking for a place to keep anything from an antique car to keepsakes! Check it out!

Signed up for a small storage unit. 5x5 Agent was friendly and efficient. He left nothing to…read morechance. He had me use my code to get in (the gate as well as my inside unit) and made sure the key (3)'s and lock worked that was free. I was required to get renters insurance. I chose to purchase it through my auto insurance. It was minimal. The hours that I'm able to access my unit is from 6:00a.m. to 9:00pm. I was also able to get a discount for the following month. Now I have my work cut out for me!

100% perfect! Nothing to fault. The manager, front desk…read morewas outstanding. I'm sorry for forgetting her name, but she made sll of the difference!