1. Big Tex Trailer World Ogden

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West Haven, UT

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Big Tex Trailer World Ogden

5.0 (1 review)
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9 years ago

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TrailersPlus - Ogden

TrailersPlus - Ogden

(3 reviews)

Sell you a trailer stating that 10 g still is the best in the industry... no 7g is actually what…read moreyour competitors with a quality build sell... This thing feels so wobbly and cheap when you are walking in the back and loading stuff one wrong placed rock or wheel and your are out of luck. Not to include I was paying cash and told them I wanted something off the top, they gave me 50 or 100 for something or another stating they called their such and such.. and did blah blah blah.. Sitting there next customer walked in... same ol pony show gave him the same amount and he was financing. I will never purcahse another thing from Trailer Plus after my interactions. The team are liars, right to your face. They cold call people like bill collectors, you can drive any direction and the price changes with the wind Colorado to Texas to Utah the prices are all over the place and the ones in Utah/Idaho didnt want to make a deal, and 2/3 employees you talk to have an attitude problem. I think my next steps are to file a negative BBB complaint so that my concerns are formalized beyond Yelp, then take to google reviews and elsewhere. The dudes who sold me the trailer, despite lying to my face were at least lying politely.

This is one of those times when negative stars would be necessary…read more I purchased a trailer from this company just over a year ago. I called to inquire about the specs/price and thanked them for the information. Within 20 minutes, a salesman named Craig Salma called me and did everything short of badgering me to buy. I told him I'd decided I wasn't comfortable with purchasing from a location that was over an hour away to which he began to extol the virtues of his customer service capabilities. I relented and had the product picked up by a friend who lived near the Ogden store in question. $1800 cash payment later, I would begin the worst customer service experience I've had to date. Upon arrival and inspection I noticed the latch to close the ramp wasn't welded on 2 of its four points. I contacted Craig immediately (within 2 hours) of pickup including the 1 hour drive time) and didn't hear back until the following day. As it was the middle of the work week I was unable to get the trailer back to them for repair and he was unwilling to have it picked up. Asking about a refund, he denied any option to do so. After several days of emails and phone calls where the words "Company Policy" and "beyond our control" was repeated, I ultimately convinced them to allow me to take it to a location 30 mins from my work ( requiring me to after take time off). The repair was done satisfactorily by the alternate location but at much expense to me in terms of time and money. In short: 1. The service is bad 2. Lip service is abundant 3. Product is not QA'd as it should 4. Warranty is on your dime and your time, 100%. If this is truly company policy, and not this salesman's shortfalls as a professional then the company should shut down. This is truly an instance that once they have your money, they make you squirm to get any level of service on a 2 hour old product. Craig continued to pat himself on the back for his efforts in the resolution via email but it was I who made all of the efforts in time, money and overall expense that made the product whole. Insult to injury? After 1.5 years, this trailer has another broken weld on a crossmember that bears no direct load from what's being hauled. Bad QA and a salty, salty lesson learned the hard way regarding Trailers Plus service, product and integrity. Seriously, avoid.

State Trailer RV & Outdoor Supply - Blue Sea 5114 Class T A3T 150 AMP fuse in a 5017100 block. The wire I needed had to be perfect...Austin delivered!

State Trailer RV & Outdoor Supply

(14 reviews)

I have been on a Saturday to trailer supply in Odgen, 3088 Washington, Blvd. To get what I needed…read morewas slim, like 5%. Over the counter was a sign. SERVICE. I took my chance and ask. Is there an RV Tech in today. NO, shit. I ask to buy a small 12Volt fridge. The guy took me to the isle. Sold out. Shit again. So why we did walk, I told him. You know my RV fridge , the flame comes on but does not stay lid. The short reply was. That is the thermocouple. Ahaaaa. So he ask, Do yo have the model. YES Sir. He did check, thermocouple and the board in stock. $ 49 and $ 170. I am mhh. I was , if it is not that and I buy this from you can I return it ? (I knew the answer) NO. Next question very friendly with my best Sunday smile. Sir lets make a deal. I buy your thermocoupler and if it is not that, I give it back and buy the board. I got a smile but no reply. OK. So I took the part out and did show it to the guy. He that is the burner and that looks good. He did show me where it is. I did try to take it out, had to borrow tools. Did not work so I needed a nose zange. The other guy had one but that was from snap on and only he touches it. So guy one says to guy 2, go out and have a look. This look did turn in changing my old thermocoupler out. So my big big thanks to Shawn for all his help and knowledge and Kendall for getting the job done. At the and it was $ 85 for the part. Shawn did refuse my small tipp and Kendell I had to push him to take it. We need more people like that. It did save about $ 60 in groceries. Of to Mexico with a working fridge. 5 stars are by far not enough for what I did receive on a late Saturday afternoon. My luck started when the fridge was sold out. THANK YOU , the German , Canadian FRANK

Details matter, especially when it comes to high powered battery fuse wires. I needed to install a…read moreClass T A3T 150 AMP 120 Volt fuse in my RV camping trailer. Space was limited so I had to get a 1/0 AWG cable exactly 4.5" center to center with 5/16" lug holes, and the lug holes have to be offset by 90°. Austin (service manager) handled the request. In a few minutes he returned with a perfectly crafted wire. Perfect length center to center, geometry, etc. So many shops struggle with these kinds of wiring requests. I only had to describe it once and he hit it out of the park! I highly recommend this place, they are expert craftsmen.

Big Tex Trailer World Ogden - trailerdealers - Updated October 2026

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