Incredibly unprofessional experience. Two movers arrived who barely spoke English and refused to listen to my clear explanation of how the piano had previously fit into the elevator. They called me inappropriate and offensive names in Spanish directly to my face, assuming I wouldn't understand. Ultimately, they gave up, leaving my piano stranded in the hallway of my building. After refusing to complete the job, I received harassing and vulgar text messages from the company's owner (screenshots available). The owner even made bizarre threats about sharing my address with my building super, which had absolutely nothing to do with moving my piano. Their conduct was wildly unprofessional, rude, and hostile. I would never trust this company to handle anything again. If you value respectful, competent service, look elsewhere. No customer deserves to be treated like this simply because the movers refused to do the job correctly. read more

Big Piano Movers - Text from owner 2 of 2 - Movers Near Me

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I had an urgent need to move a piano and called this company. Frank arrived within an hour, which was incredibly impressive. Their service was very affordable, and they did a fantastic job from start to finish. The team was extremely polite and professional throughout the entire process. I couldn't have asked for better service. Highly recommended! read more

Big Piano Movers - Piano removal process - Movers Near Me

Moved an upright piano from a very tight 2nd floor apartment staircase without damaging anything. Fast and relaiable service, would hire again. Very affordable too. read more

Big Piano Movers - Moving piano down very carefully from 2nd floor apartment. - Movers Near Me

Simply the best in metro NYC. Have engaged Big Piano several times for moving vintage organs as well as pianos, and the service was outstanding each time. Don't trust your instruments to conventional movers. Worry-free and affordable, Big Piano is the call to make. read more

The cheapest in the area by far, but they are completely unprofessional. Sent them my address, and they barked at me because they went to the wrong location. All you need to do is click the link from the text... Anyway, they basically refused to give me the piano and literally yelled my ear off while doing so. Tried to con the seller to ship it back by 200. The seller and myself were both unhappy campers. Noted that I was 'playing games.' They're on their own schedule, so if you're ok with that, go for it. No one else in the area provides such a competitive price. But there's a potential you may or may not get the piano, and it may be on a day you didn't choose... read more

These guys are the real deal. I had two pianos going into different tiny apartments, with stairs and narrow stairwells and they found a way. And they got it done quickly, professionally, and took care of the pianos at the same time. Really really impressive. I'd hire them again in a heartbeat. read more

Great service! Came and moved the piano the same day! Book with confidence! They were very professional and polite.

So far so good, price is not negotiable. My piano was moved within10 blocks and it is same price as moving from Staten Island to Long Island . read more

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I just had the best experience with Frank, Luis and Mr."El Tigre". I had their help going up a narrow staircase with a tight turn about 8 years back. 8 years later, I was ready to move again and this time I went with a large moving company who promised me they had professionals who could move my 54" upright Yamaha along with my other belongings. Because this was such a big move, I figured it made the most sense to go to a one stop shop. Moving day came and went and they moved everything but the piano. They just said they couldn't do it and left it at that. I was running the risk of having to pay another month's rent if I didn't find a way to get the piano out on time. I should've just called Frank. Well, I ended up calling Frank and he came to the rescue. They protected the piano, maneuvered the narrow stairs and tight turn with ease, got it on the truck and moved everything to the new location, unscathed in about 1 hour. I would highly recommend Frank and his friendly crew for any piano moving job. They were flexible, worked with me and were extremely efficient. They turned a nightmare move into a dream. -- edit - here's a small detail that I wanted to add. The previous movers had the piano all wrapped. I told Frank that he could just move it as is. Being the perfectionist he is, he felt around the plastic and noticed "Weak points" where the piano wasn't fully covered in the blanket underneath. Without a question he had the piano unwrapped and re-wrapped to his specifications. Highly, highly recommend. read more

Big Piano Movers - Movers Near Me

Service was excellent. They were able to schedule a move on short notice and handled a tight staircase in a walk up. All at reasonable cost. Frank and team are great! read more

Excellent piano moving company. Frank confirmed and reconfirmed with me! My piano arrived on time and safely! The crew of 3 men lifted the 600 lb piano with professionalism and ease. Insurance was provided for building staff in Manhattan. Everything was seamless. Would highly recommend!! read more

Big Piano Movers - Great guys! - Movers Near Me

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Big Piano Movers came as a solid referral from Prosper Pianos. Frank was super nice AND awesome! Gotta love being able to arrange for a next day pickup and delivery! The other movers I had requested a quote from had no availabilities till the end of the month. I much appreciated that Frank offered some dates and times - and his no fuss, and no stress attitude. Within 24 hours of my quote, the movers had arrived with my piano amidst quarantine! And they were super professional and barely break a sweat. THAT's what I call a hot new york minute. (o: Thank you, Big Piano Movers! read more

Big Piano Movers - Movers Near Me

Frank and the boys did an incredible job moving my piano today. Truly. This was such a great experience all around. 5th floor walkup in Brooklyn with some tight turns. It was NOT an easy job. I initially called Pianoland first. When I told them the distance/amount of stairs and turns, they quoted me at a fairly high price. I was willing to pay it because I knew it would be a very difficult move. Once they saw pictures with measurements, they said "I'm worried about the turns." I asked if that meant they would do it or not, since that was pretty unclear from their message. They stopped responding to me. I then called Big Piano and spoke to Frank. He was very pleasant on the phone, and after talking it through, he offered me a flat rate that was less than half of what Pianoland wanted. I sent him the same pictures, and he told me he they could handle it. We coordinated a date (they offered the next day, but I wasn't prepared for that). Come moving day, Frank and his crew arrived in the Hudson for pick up within the agreed time window. They had the whole thing packed up in about 15 minutes. When we got to Brooklyn, Frank looked at the situation and was confident it could happen. They then did the impossible and got this thing up 5 flights, tight turns and all, and into my apartment. I've seen a lot of 1 star reviews on here, and I can only assume those were very specific situations involving misunderstandings, miscommunication or other bad combinations of circumstances. Moving a piano is not a simple thing, and I have to admit I was nervous. But Frank was a very sweet guy and made good on every promise he made. Somehow, they ultimately did what seemed impossible. I could not be happier with the experience read more

Big piano mover good job!! Mr. Frank and his crew moved my steinway piano S, from my ground floor to the second floor yesterday. They had to navigate a step up to one landing, two steps up to another landing and then 15 stairs up to the second floor. Their work was extremely professional and efficient. The wrapping of the piano in blankets and strapping it to the "sled" that they use to slide it up the stairs (which they cover with sturdy blankets to protect the flooring) and the actual move took a combined 25 minutes. Their price was far more reasonable On top of that, good guys very professionals. read more

They are very professional guys I moved my piano from New York to Pennsylvania. they are very professional guys comparing with the company that came before, they couldn't down the piano (Steinway song 7') thru the stairs for the curvs they gave up and put the piano back to the apartment, they were supposed to send another people to try but i preferred to cancelled. So a friend recommended me to call big piano movers and when they came i noticed the difference on how they wrapped the piano with care and also at the stairs was a piece of cake for them. They know what they doing because at the new apartment seems wasn't easy to put the piano inside home but they were really careful and now my piano is without any scratch . thank you guys. read more

DO NOT USE! They stole the piano I paid for and agreed with them to move. They are keeping the piano! Honestly the WORST EXPERIENCE SO FAR. I should have realized when it took them weeks to get a simple legal paperwork for insurance (required by our building). Please save yourself the time and frustration by not hiring this company! WORST COSTUMER EXPERIENCE! Frank the owner or the person I talked to has the shortest fuse and cussed me out and hung up on me several times when I was trying to tell him how to drop of them piano. He doesn't follow directions and so when he got frustrated with the building navigation he refused to give me the piano and is keeping it! read more

DO NOT HIRE THESE PEOPLE. They do not know how to put a piano back together. I made the unfortunate decision to hire these people and when they set the piano up in the new location they installed the pedals incorrectly so I am unable to use the instrument. I phoned for an appointment for them to come and correct this but they cancelled twice. Then when I called the last time they hung up on me and then blocked my phone. It now appears that I will have to hire someone else to correct their mistake costing me a bit more money. Again, DO NOT HIRE THESE PEOPLE, they do not know what they are doing and should not be in business. I will never call them again. read more

Decent price, good safe performance over risky 2 stories move of a baby grand. Recommend them!

Had a good experience with them. Transported a console piano from one home to another. Cost around $300 which includes a flight of stairs. Seems to b The general pricing as I called and compared prices from its competitor as well. They were roughly on time and careful in the transport. I would recommend read more

This is the first bad review I've written on yelp. I called Frank on a Thursday to coordinate a move on a Saturday. We confirmed all the details, addresses, and time window. (8-11a) Come Saturday I didn't hear anything by 9 so I called to ask his ETA. He said something about having to change trucks and asked for all my info again, indicating that he had somehow lost it. I also confirmed the address by text message. About an hour later he called me to tell me nobody was at the pickup address. He read the address back which was incorrect and several blocks from the proper address which I confirmed both orally and in writing. When he discovered he was at the wrong address he screamed "FUCK!!!" and promptly hung up on me. I then texted him and called him several times and he reused to pickup... standing me up and leaving both me and the guy giving me the piano in a major lurch. This was pretty much the most negative business experience I've had and I wouldn't want someone like this handling my instruments ever. Grade: F read more

DON'T TRUST THESE PEOPLE This business is extremely unprofessional, untrustworthy, and might cause you a low more stress and money than you would hope. When I moved into my new apartment, the piano couldn't fit, but frank charged me the full price even thought it had to go back to storage. Then he said we could try again after he removed some parts and he wouldn't charge me extra. For an entire month we made plans and he would flake on me the day of, or randomly ask me if there's anywhere else I could put it. I'm usually a huge pushover but the only way I could schedule after a month of being his absolute last priority, was by yelling at him. When he finally moved it in he charged full price, so I payed two times what I should have, and didn't have the piano for a whole month. They also forgot a few screws and there are parts loose I had to fix read more

WARNING!!! This company operates in a very "off the books" manner and you may never see your piano again. I wish I was exaggerating, but I'm not. Please, for your own protection, take your piano somewhere else. I do not even know where to begin to warn fellow musicians about this company. After a more than 2-year battle, I have never felt so frustrated and defeated, and my experience with this company ends with them keeping my piano, a 6'1 Yamaha Grand (so, not a small or cheap thing to replace) that was a gift from my parents and now is somehow "nowhere to be found". I had a similar experience to another reviewer, Gloria. Gloria, I am so sorry that this happened to you. I can relate to your frustration. They did the same thing to me. My experience and warning to readers: I paid Big Piano Movers to move and store my piano, which in theory, they did. I supervised the move from my home to the truck, which was fine. From then on, I paid the monthly storage fees and didn't receive a single receipt for 5 months, so I requested receipts from the owner Frank. He responded by barking at me over the phone saying that "I don't have a secretary or anything to write receipts for me" and refused to provide any - even though my bank showed that the checks were being cashed. This is a piano we're talking about, not an Ikea desk, so I outlined to him over the phone that "I cannot continue submitting monthly payments without receipts or proof of services rendered (aka proof that my piano was actually in their storage facility). Time and time again, Frank replied with more yelling, more shaming, more cursing, more hanging up or not even picking up the phone when I called back... AND... still no receipts. More than 2 years of battling have now gone by, and when I call to ask where my piano is, Frank either deflects, yells at me, hangs up or doesn't answer. I STILL do not have my piano, and I'll probably never see it again. I beg you to please let this company shrivel up and crumble to dust, but if for some reason you still want to play chance and use them - DOCUMENT EVERYTHING!!! Every receipt, piece of paper, and don't skip the details. Make sure signatures have printed and legible names next to them, phone numbers, dates, additional contact numbers, all written down. If I could go back in time, I would have driven behind the moving truck and watched them put my piano in storage with my own eyes. I would even recommend an additional contract that YOU provide (or honestly, even a lawyer) to protect your property. If you skip this and something goes wrong, be prepared to likely never see your piano again. read more

I am very happy with my experience. They knew what they were doing, and I'm glad I used piano specialists instead of regular movers. I found a free console piano on Craigslist, and these guys gave me the lowest estimate of the 8-10 movers I contacted. The owner said he had a family emergency and had to reschedule our initial move time, which I only found out when I called him the day before to confirm. I give him the benefit of the doubt on this, and it was not a problem for me. He reduced the price by $25, which I appreciated. In our initial communications I was a little dubious, because after my first conversation I expected a confirmation call back and never got one, so I called again and the owner said that yes, they were coming. I felt slightly uneasy, thinking maybe he'd forget our appointment, but I understand that it's hard to maintain perfect communications with numerous clients at all times, when most inquiries probably don't lead to business, and also while you're doing the hard labor of moving pianos (the owner with whom I spoke was also one of the two who did the moving). I took all this into account and put my trust in these guys and do not regret it. I would say to check in the day before, and again the day of the move to make sure everything's going alright, because he might not have a chance to call you. They did do a great job, showed up early, and were prepared for all aspects of moving an upright piano. read more

Big piano was not my first pick to move my piano at the beginning, but because the other company I contacted before can't fit into my schedule, so I called Frank. Frank is very nice person to communicate over the phone and fast response. We scheduled the moving on 7:30 early in the morning, they got to the location even earlier. They wrapped the piano nice and neat. The whole moving process is very smooth. The moving result turned out great great great! The moving service is Excellent and very professional. Strongly recommend! read more

Fast, professional, friendly and less expensive than other services. Incredibly easy to work with & available with very little notice. Most importantly, my piano survived the move from a ground floor in Astoria to a 4th floor walkup in Manhattan. I'll definitely call these guys again for my next move - highly recommend! read more

These guys were great! Within two days of calling them and setting up an appointment, I had my piano from Brooklyn to Astoria. It was quick, easy and professional. No damage to the piano, the walls, or the elevator. Next time I move, these guys will be the first on my list. read more

First of all, the only bad rating they have is from someone who didnt even technically deal with them, since they didnt show up. I was shocked to see a rating less than 4 or 5 stars. They showed up for me. I made sure i called them the day before and the morning of. Why would you expect someone to keep an appointment if you dont even know them or their reputation? And hey, S*** happens. These guys trucked my piano from the second hand store and up to my 3rd floor apartment. The guy running it was super proffessional. A sincerely good guy. Great vibes. It was a pleasure dealing with him and his crew. They definitely worked together as a solid team getting my piano up safely. And they were cheaper than all my other inquiries. I have to move the piano again by the end of the month and am calling them up. Ill write another good review if i remember to. read more

I used this firm to move into the place I just had them move me out of. The arrived on time and handled a very complicated and difficult move of a 7 1/2 ft grand and a pipe organ down 2 flights of twisty stairs very well. I would certainly use them again. Price was very fair considering complexity and that they had two stops and an exchange of one for another. read more

Big Piano Movers - This is the piano they moved 71/2 foot 1900 Bechstein - Movers Near Me

The Big Piano Movers team moved my Grandmother's piano from a second floor on Long Island to the first floor of friend in Brooklyn. They did a perfect moving job at the pick up. The piano was wrapped so securely. Not a scratch on a wall. Upon delivery the piano movers were treated to an impromptu concert of "The Piano Man" by the new young owner. The Big Piano Movers did a great job at a VERY fair and reasonable price. read more

I called and was able to get my piano moved within two days. Great service, highly recommended!

The movers didn't show. When I called, some scammy douche leasurely informed me that they're not coming. He said his mom died, then all his kids died, then someone else died, but he was available to do the job the next day. Yikes. Don't make any plans with these people. So unprofessional and unpleasant. read more

I dismissed the one star reviews and statements of them being unprofessional. I shouldn't have. I was told I could pick a time slot, so I picked the 12pm-4pm and let them know I had a work meeting to attend in the morning. I called twice to confirm this and was always told "Yes of course, sounds great" Getting ready to leave for work, guess who's at the door at 9am. Frank's only excuse and solution was "I'm down a truck today and it's ok I'll leave". Needing the piano moved that day, I had to do it when they came. The two guys who actually did the moving were nice and packed the piano well, but if the owners are going to lie to their customers, get your story straight and clue your whole team in on the lie, because when the customer finds out real reason for the early arrival is an overbooked day (not being down a truck), that results in reviews like this. read more

we make an appointment a month in advance to move me. Big piano movers never showed up for the job!! when i called, they said ""so sorry we are just to busy to do the job" how about next week? never ever use this flaky company read more

TERRIBLE! Frank is impossible to work with! My experience with Big Piano Movers was a nightmare. He stored my piano (a Steinway baby grand inherited from my grandfather, a musician - priceless) for a few months, and when I was ready for it to be delivered, he disappeared. He doesn't return phone calls, and knowing that my building requires a certificate of insurance for delivery, he wouldn't help - he gave me his broker's email address and then I had to chase them for over two months before I finally received it. When he finally delivered, he fought with all the staff in my building and threatened to take the piano back unless we paid him in cash BEFORE he would load into the elevator. (Before we even got a chance to look at it to make sure it had not been damaged.) In the end, my piano made it home, undamaged... great....but would I ever use BPM again? Never! Not worth it! Never, ever use these guys. read more

These movers were very professional, friendly, and speedy. They clearly knew exactly what they needed to do to move and protect the piano and had it in the truck in under 5 minutes. All communication with them was easy and pleasant-I needed them for the next morning as it was a craigslist purchase and they coordinated a time for me without hassle. I have an elevator building and they had no problem maneuvering the piano onto the small, 1940s era elevator. Watching them wrap and move the piano I had no doubts that it would be protected very well. I would definitely use them again! read more

Big Piano Movers - Piano being unwrapped in its new home - Movers Near Me

Very good service! They arrived on time and did a great job of moving the piano from Manhattan to Queens. Thank you!

Cheapest piano mover I was able to find in the New York City area. The guys were fast and very professional. The two man team that moved the piano work as a well oiled machine. They moved the piano down with easy and care. Hands down the worth the money. I will tell all my piano friend of this great service. read more

Frank was very kind on the phone and scheduled our piano move quickly and for a fair price from Long Island to Manhattan. The movers were on time and professional so we were very happy with our service all around! read more

I needed a piano removed and disposed of from my space in Williamsburg. I called Frank at 1pm and the piano was gone by 1:45. The total cost was $175. Professional, fast and cheap! read more

These guys did a great job and were quick. Only needed a day in advance to schedule appointment.