I have owned my Steinway B for almost 40 years, purchased after a complete rebuild. I have had a…read morenumber of different techs work on the piano over the years, some better than others. After a recent move, I wanted to find somebody relatively local to service my piano and, after doing some research, found Jake. All I can say is that the reviews about him are extremely accurate! Communication was excellent, he is punctual, and he will give you a pretty accurate estimate on the pricing prior to booking the appointment. The piano sounded great after the initial tuning, and he also replaced some clips on the Dampp-Chaser that were damaged during the move, as well as replacing the pads and liner. I had some regulation work done on the piano about 20 years ago and was never very happy with the piano action after that work. I mentioned this to Jake and he told me that the regulation was currently not in spec. He spent some time asking me what I disliked about the action, and he felt like there were many things that could be done to improve the playability. We scheduled a few additional appointments, and I couldn't be happier with the results! I think it actually plays and sounds even better than when I first purchased it many years ago, so if you are looking for somebody to service your piano, Jake has my highest recommendation!

Professional and knowledgable piano tuner. Came to my home with his mask on & asked me if i wanted…read morehim to take off his shoes (as is our custom). I said yes& he took them off... Very nice and gave me the price before he started tuning. Spent about 2 hours as the piano had not been tuned in 20 years. I would definitely recommend him and will use him again. Thank you Jake!

Dave is the absolute best- highly skilled, always punctual and very friendly and personable! I…read morepurchased a piano on Craigslist and was fortunate enough to reach out to him when searching for a piano tuner. Dave not only provided an honest assessment but was also able to repair and tune the piano. He now comes twice a year to tune which makes a world of difference with the sound. Plus, getting the opportunity to listen to Dave play while he is tuning the piano is simply amazing- he is a truly gifted pianist.

Dave is a terrific piano tuner. He's been tuning for us for five years. Knowledgeable, efficient,…read moreand friendly, he leaves our piano singing every time. Highest recommendation!

Inquired to have an upright piano moved one mile. The contract they is confusing and filled with…read morecontradictions. Here is an example: "Unless a greater valuation is stated herein, the depositor or owner declares that the value in case of loss or damage arising out of storage, transportation, packing, unpacking, clearing or handling of the goods and the liability of the company for any cause for which it may be storage, transportation, packing, unpacking, clearing or handling of the goods and liability of the company for any cause for which it may be liable for each or any piece or package and the contents thereof does not exceed and is limited to the standard/minimum amount set by the comp any and based on the size of the instrument." I asked them to add the value of the piano to the contract and they refused. At one point they didn't want me to call so we had to go back and forth over text. Who does business that way??? To have the piano covered for its full value they asked me to pay $150 extra for insurance. How can a piano moving company not have their own liability insurance that covers the total cost of a piano??? Eventually I got tired of texting and went with someone else. Bottom line, train the people answering the phone so they understand the business, can make decisions and don't have to go back and forth to "the boss" and make the customers wait all day over text to get basic agreements settled. Very unprofessional.

I needed to move a grand piano from Westchester to Queens. I contacted this company and was given…read morean estimate which seemed reasonable. There is also an extra 3% surchage if you use a credit card. There were no long, twisting stairwells to navigate (which I believe increases the cost), so a relatively straight-forward move. The company was very responsive via email with answers to my questions (usually within a day) and we booked a date. It snowed the day before the move, but the movers showed up on time, were very professional, and the move went very smoothly. I did not notice any issues upon delivery. I have a Dampp Chaser system attached to the bottom of the piano to help regulate the humidity around the sound board. About 1 week after delivery, I noticed that one of the bars from the Dampp Chaser was on the floor hanging from its power cable. It turns out that two clamps that hold the bar in place were broken, and the bar eventually fell (I think from general vibrations from playing the piano). I suppose maybe this could have been from just general wear, but the timing with the move was just a little odd, and it was two clips, not just one. I contacted the company via email (using the same e-mail address that I had used previously) with photos of the problem and received absolutely no reponse. Eventually, it was a pretty simple, inexpensive repair, but I was a little disappointed in their lack of response (which is why I took off a star), and just wonder what would have happened if we were dealing with a bigger problem. I'm not going to pass judgement, I was otherwise happy with the move, but you can read about the interaction and decide for yourself how important this is if you chose to use this company. Update: So the company did reach to me, took responsibility for the damage, and offered to make it right. At this point, I did not take them up on their offer since it turned out to be a relative easy and inexpensive repair, but I just wanted to acknowledge their follow-up.

Fantastic work. Bondy piano just did a major job pn my instrument. The work was done in the…read morepromised time frame (critically important), the pricing was reasonable and fair.

Great service, very pleasant attitude, experienced, gave me great advice for my older piano! Thank…read moreyou!

We have been working with the Floating Piano Factory for over six years, calling them every six…read moremonths. We have always had the best experience, but I wanted to give a shout out to Justice, who went above and beyond with her service. The middle pedal on our upright Steinway was not really working (it hadn't since we could remember). Justice offered to come a second time a few days later with some special tools to fix the pedal, even though this had not been budgeted or planned. Justice was also super sweet with our teenage daughter, who was genuinely interested in watching Justice work on her piano to understand how it is done. Justice not only was fine with it, but she also patiently explain to our daughter about every step of the process. That musical connection and "intellectual" exchange made my daughter's day. Thank you!

Justice did a perfect job. Polite, on time, and effective. Careful and thorough. Thank you!read more

He is unmistakably a highly skilled piano technician. The…read morepiano was totally transformed after he tuned. I couldn't believe it's the same piano. I'm so pleased with a result.

My piano was pretty much a disaster. Michael did a brilliant job of restoring non-working keys,…read moretuning a long out of tune instrument, cleaning the whole inside, fixing the soft pedal which hasn't worked for years. I had almost given up hope on this piano which has served me well over the years but had so much wear and tear. Michael was punctual, completely professional, thorough, and charged me a very very reasonable price. I highly recommend the services of Integral Pianos--I feel like a have a brand new instrument.

Our piano has been saved! It had been left behind when my daughter moved to the West Coast many…read moreyears ago and had not been tuned at all or played much since except during her visits home. I was afraid it was destined for the curb and asked PianoTek to look it over. They spent a great deal of time patiently tuning it and got it back into good condition, while telling me about its origins and how to properly care for it. They even played it a beautifully. My daughter is relieved to know her piano will still be here when next she visits, and I think she'll be very pleased with how it now sounds.

I was looking for a baby grand piano to replace my digital piano. After doing some research online…read moreand went to a few big piano stores, i found my love - a Yamaha C1 in great condition in Pianotek. Dennis, the owner, was very helpful and knowledgeable. He has a great selection of pianos in his store and the price is very reasonable compared to other big piano stores in the area. Dennis said I can even use the price i paid for my Yamaha to upgrade to a Steinway as a credit within 10 years! After sale service is great too. I got my C1 6 months ago and Dennis is the one who maintains and tunes it. I will highly recommend Pianotek to anyone who is in the market of buying a quality piano.

I had an excellent experience with Keith's piano tuning services! I am admittedly a novice in the…read morepiano world, and Keith was patient and extremely knowledgeable while teaching me all about my piano and the mechanisms inside the instrument. He gave me a little history lesson about my instrument (I purchased it on fb marketplace so I had no idea what I had in front of me) and he showed me the basics of how it works while assessing the condition my instrument was in. He was punctual, extremely thorough and friendly. His pricing is very reasonable, especially given the high quality of service you receive. I will be recommending Keith and his services to anyone that needs them and I plan to use him again for my next tuning. :) PS- I loved the clever business card!

From the owner: My quest is to make your piano an instrument of enjoyment. I take your out of tune, out of…read moreadjustment and unhappy piano and turn it into a piano that you enjoy and look forward to playing!!

This is the piano prior to delivery. It came back in the same condition it left in. Untuned and…read morePlayer still broken.

It's hard to put into words an experience that goes so above and beyond great. Camille held my hand…read moreevery step of the way, buying my first piano. She was patient, warm, and honest. I did not feel pressured or up-sold. It was a small purchase, compared to many larger pianos they sell I know - but it was big purchase for me. I felt valued and like a top of the list client with Camille. I'm looking forward to working with them again next time, when it's time to trade-up. Thank you, again, Camille! You all rock. Love my Hardman! *Also: this entire process happened remotely! sight unseen in quarantine*

John from BK Piano came to my mom's house to tune her 60 year old piano. She is elderly and I…read morewatched him patiently explain to her what he was going to do. He took the time to listen to her requests, address her needs and answer her questions. He quickly figured out why certain keys sounded the way they did and carefully made the repairs. He even glued down the tops of the keys that had come loose and cleaned all the keys before he left. I would definitely recommend BK Piano for their thoroughness, fair price and costumer care.

John tuned our Chickering upright piano that hasn't been tuned in many years. He did an amazing…read morejob! Great service, highly recommend!