I have owned my Steinway B for almost 40 years, purchased after a complete rebuild. I have had a…read morenumber of different techs work on the piano over the years, some better than others. After a recent move, I wanted to find somebody relatively local to service my piano and, after doing some research, found Jake. All I can say is that the reviews about him are extremely accurate! Communication was excellent, he is punctual, and he will give you a pretty accurate estimate on the pricing prior to booking the appointment. The piano sounded great after the initial tuning, and he also replaced some clips on the Dampp-Chaser that were damaged during the move, as well as replacing the pads and liner. I had some regulation work done on the piano about 20 years ago and was never very happy with the piano action after that work. I mentioned this to Jake and he told me that the regulation was currently not in spec. He spent some time asking me what I disliked about the action, and he felt like there were many things that could be done to improve the playability. We scheduled a few additional appointments, and I couldn't be happier with the results! I think it actually plays and sounds even better than when I first purchased it many years ago, so if you are looking for somebody to service your piano, Jake has my highest recommendation!

I called Jake on short notice for a piano tuning. He was professional, knowledgeable, and truly…read moreexceeded my expectations. Highly recommend.

Dave is the absolute best- highly skilled, always punctual and very friendly and personable! I…read morepurchased a piano on Craigslist and was fortunate enough to reach out to him when searching for a piano tuner. Dave not only provided an honest assessment but was also able to repair and tune the piano. He now comes twice a year to tune which makes a world of difference with the sound. Plus, getting the opportunity to listen to Dave play while he is tuning the piano is simply amazing- he is a truly gifted pianist.

Dave is a terrific piano tuner. He's been tuning for us for five years. Knowledgeable, efficient,…read moreand friendly, he leaves our piano singing every time. Highest recommendation!

I needed to move a grand piano from Westchester to Queens. I contacted this company and was given…read morean estimate which seemed reasonable. There is also an extra 3% surchage if you use a credit card. There were no long, twisting stairwells to navigate (which I believe increases the cost), so a relatively straight-forward move. The company was very responsive via email with answers to my questions (usually within a day) and we booked a date. It snowed the day before the move, but the movers showed up on time, were very professional, and the move went very smoothly. I did not notice any issues upon delivery. I have a Dampp Chaser system attached to the bottom of the piano to help regulate the humidity around the sound board. About 1 week after delivery, I noticed that one of the bars from the Dampp Chaser was on the floor hanging from its power cable. It turns out that two clamps that hold the bar in place were broken, and the bar eventually fell (I think from general vibrations from playing the piano). I suppose maybe this could have been from just general wear, but the timing with the move was just a little odd, and it was two clips, not just one. I contacted the company via email (using the same e-mail address that I had used previously) with photos of the problem and received absolutely no reponse. Eventually, it was a pretty simple, inexpensive repair, but I was a little disappointed in their lack of response (which is why I took off a star), and just wonder what would have happened if we were dealing with a bigger problem. I'm not going to pass judgement, I was otherwise happy with the move, but you can read about the interaction and decide for yourself how important this is if you chose to use this company. Update: So the company did reach to me, took responsibility for the damage, and offered to make it right. At this point, I did not take them up on their offer since it turned out to be a relative easy and inexpensive repair, but I just wanted to acknowledge their follow-up.

The "magic" in the name is absolutely true! They managed to maneuver a Steinway studio upright…read more(approx. 600 lb) around a hairpin turn as they carried it down the stairs, turned it within a narrow hall as they headed toward the door, and eased it down some more stairs to reach their truck. It was astonishing. The three gentlemen who did the move could not have been more courteous and patient, as were the folks who I spoke with on the phone as I set up the appointment. Five stars isn't enough!!!

Fantastic work. Bondy piano just did a major job pn my instrument. The work was done in the…read morepromised time frame (critically important), the pricing was reasonable and fair.

Great service, very pleasant attitude, experienced, gave me great advice for my older piano! Thank…read moreyou!

We have been working with the Floating Piano Factory for over six years, calling them every six…read moremonths. We have always had the best experience, but I wanted to give a shout out to Justice, who went above and beyond with her service. The middle pedal on our upright Steinway was not really working (it hadn't since we could remember). Justice offered to come a second time a few days later with some special tools to fix the pedal, even though this had not been budgeted or planned. Justice was also super sweet with our teenage daughter, who was genuinely interested in watching Justice work on her piano to understand how it is done. Justice not only was fine with it, but she also patiently explain to our daughter about every step of the process. That musical connection and "intellectual" exchange made my daughter's day. Thank you!

I have hired FPF tuners and technicians for tunings as well as major and minor repairs and they…read morehave always provided excellent service for a reasonable price . shout out to Justice, who just left after repairing some stuck keys and lubricating a squeaky fallboard.

He is unmistakably a highly skilled piano technician. The…read morepiano was totally transformed after he tuned. I couldn't believe it's the same piano. I'm so pleased with a result.

My piano was pretty much a disaster. Michael did a brilliant job of restoring non-working keys,…read moretuning a long out of tune instrument, cleaning the whole inside, fixing the soft pedal which hasn't worked for years. I had almost given up hope on this piano which has served me well over the years but had so much wear and tear. Michael was punctual, completely professional, thorough, and charged me a very very reasonable price. I highly recommend the services of Integral Pianos--I feel like a have a brand new instrument.

I was looking for a baby grand piano to replace my digital piano. After doing some research online…read moreand went to a few big piano stores, i found my love - a Yamaha C1 in great condition in Pianotek. Dennis, the owner, was very helpful and knowledgeable. He has a great selection of pianos in his store and the price is very reasonable compared to other big piano stores in the area. Dennis said I can even use the price i paid for my Yamaha to upgrade to a Steinway as a credit within 10 years! After sale service is great too. I got my C1 6 months ago and Dennis is the one who maintains and tunes it. I will highly recommend Pianotek to anyone who is in the market of buying a quality piano.

What more can I say than has already been said? I'll give a personal experience. My pianos have…read morenever sounded better. Dennis reinforced that the work that has been done was up to standard. My pianos have never sounded better. He gave me a welcomed and thorougd history of both of my Steinways. Having gone through multiple tuners, it is of no doubt that he is the one. His wisdom of the mechanics and the intricacies of the instrument is evident. I have had the same tuner for several generations and he is the first one that has respected the instrument and the work that has been done. Every tuner has their own phrases that they test during tuning. Dennis is a genius. Plain and simple. His tests are the equivalent of a Carnegie Hall performance. An absolute brilliant mind. Most tuners are a chore to get through and with him, it is a performance. He taught me many things I would have never known. He is as good as it gets. There aren't enough food words. An incredibly kind and knowledgeable gentleman and a master in his craft I reinforce the other voices on Yelp and would wholeheartedly recommend Pianotek and their services. It doesn't get any better. .

I had an excellent experience with Keith's piano tuning services! I am admittedly a novice in the…read morepiano world, and Keith was patient and extremely knowledgeable while teaching me all about my piano and the mechanisms inside the instrument. He gave me a little history lesson about my instrument (I purchased it on fb marketplace so I had no idea what I had in front of me) and he showed me the basics of how it works while assessing the condition my instrument was in. He was punctual, extremely thorough and friendly. His pricing is very reasonable, especially given the high quality of service you receive. I will be recommending Keith and his services to anyone that needs them and I plan to use him again for my next tuning. :) PS- I loved the clever business card!

From the owner: My quest is to make your piano an instrument of enjoyment. I take your out of tune, out of…read moreadjustment and unhappy piano and turn it into a piano that you enjoy and look forward to playing!!

This is the piano prior to delivery. It came back in the same condition it left in. Untuned and…read morePlayer still broken.

It's hard to put into words an experience that goes so above and beyond great. Camille held my hand…read moreevery step of the way, buying my first piano. She was patient, warm, and honest. I did not feel pressured or up-sold. It was a small purchase, compared to many larger pianos they sell I know - but it was big purchase for me. I felt valued and like a top of the list client with Camille. I'm looking forward to working with them again next time, when it's time to trade-up. Thank you, again, Camille! You all rock. Love my Hardman! *Also: this entire process happened remotely! sight unseen in quarantine*

John from BK Piano came to my mom's house to tune her 60 year old piano. She is elderly and I…read morewatched him patiently explain to her what he was going to do. He took the time to listen to her requests, address her needs and answer her questions. He quickly figured out why certain keys sounded the way they did and carefully made the repairs. He even glued down the tops of the keys that had come loose and cleaned all the keys before he left. I would definitely recommend BK Piano for their thoroughness, fair price and costumer care.

John tuned our Chickering upright piano that hasn't been tuned in many years. He did an amazing…read morejob! Great service, highly recommend!