I've been bringing my vehicles here for nearly three years and have no regrets! Everyone here is professional, friendly and honest. I've never felt like I was being taken advantage of. We've all had that mechanic who was looking for the bottom of our wallet and didn't give a SHIZ about us. Most of my experience here has been with Chris. He's the best! He will explain everything to you in plain English. Several times I've been worried about a knocking, buzzing, smell, etc. and dropped my vehicle off here. Chris would call me ASAP he'sto say there's nothing wrong and you don't owe us anything!!! If you're worried about your ride and need an honest place to go, call these people!! read more

Big O Tires - Tires Near Me - Middletown, Kentucky

We have been loyal customers of this Big O Tires location for approximately 20 years, so today's experience was extremely disappointing. One of our tires developed a screw in the sidewall. We were told they would not replace the single tire and that we would have to purchase four new tires, even though all four tires were purchased from this store just 13 months ago and were under warranty. Naturally, we questioned why the warranty would not cover the damaged tire. Our call was handed off to the manager, David, who was clearly angry that he had to take the call. He immediately became argumentative, raised his voice, interrupted us, and showed no empathy for our concerns. He was dissmissive and told us we could get tires elsewhere. When I returned to pick up the vehicle, I calmly explained that while I understood the policy, I felt his approach was unprofessional--especially toward customers who had been loyal to the store for approximately 20 years. He became angry again, spoke over me in front of other customers, argued about how long we had been customers, and threatened to delete our account. When I told him I was shocked by the way he was speaking to me, he responded, "I am not just the manager, I am the owner and you get what you give!" He then told an employee, "Air up her tire and get her outta here." I understand that sidewall damage may not be repairable and that there may be legitimate warranty limitations. My concern is not being told something I didn't want to hear--it is the disrespectful and unprofessional way the situation was handled. After approximately 20 years of loyalty, I expected much better. read more

Gave them a call at 11am on Saturday and asked if they would be able to mount and balance my 35x12.5x22 tires onto the rim. Discount Tire wouldn't even do it unless I bought a new set of rims from them directly. Made it to the store at Noon and they were finished by 1:15pm. Pricing was very good and they took care handling my rims. read more

Every time I have gone in this store the people at the front desk have been rude. I got new tires and I specifically told them not to do an alignment because I could only pay for tires (I'm in college) . they did it anyways and charged me even tho I told them not to. On top of that i had a food wrapper on my floor passenger side. when i got my car back the wrapper was on the roof of my car in the hot sun and the food had melted on my car. what would even make them do that? don't give them business. only reason I go back is because of my warranty on the tires. read more

I went in there because my back brakes were grinding and they said I need a calipers on both sides because if you replace one you need to replace the other. I could understand that but I've been told otherwise. They wanted $800 turns out that the brake hose needed to be replaced and a few other things which I got done for $450. They had called me and left me a price but when I told him I was picking the car up there was a list of other things that car needed and no quote for my original brakes by itself, it was in with everything else. read more

Went for a simple nail removal from the tread of one tire. The employee told me they would not remove the nail because is was "close to the sidewall". Instead, they could not sell me ONE tire but my only option was to purchase a FULL SET "because it's an AWD car". Anyone with a 1st grade education about cars knows this is a scam. read more

I come to Big O Tires whenever my car is facing minor issues and it's always a pleasant experience. They allow you to book appointments through their website, but I usually get in and out quickly without one on weekdays. The guys who work here are always friendly, quick and efficient with their service. Handling issues that arise with my car are the bane of my existence, but Big O makes it much less stressful! read more

Came by this store (11910 Shelbyville Rd) specifically caused received excellent service always from "Liz" who's been an employee at different Location. In need of alignment check which they got my car in quickly. Printout of out of alignment was proof positive and objective that I needed alignment. After paid received the "before and after" Alight results; everything now within specs Excellent service; prompt attention. Better than any dealership. read more

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Car towed to business late on a week day. Advised that mechanics left for the day but they would check and advise me next day. I got call early next day about repairs needed and car was ready before lunch! Everyone was friendly and professional. Repairs comp!eted in timely manner. Pricing was honest and very competitive. I recommend this shop for any needed service, repairs and tires read more

I LOVE this place and the staff! I have been going here for about 9 years. They always take amazing care of me and my family. I feel safe knowing my car will be ready for the road whether it's new tires, brakes, an oil change or anything in between. Women, this is a place that doesn't treat you like an idiot. They don't speak down to you, rip you off, or waste your time. I don't have to "send in my husband" to get the right treatment... and that means the world to me! read more

Pleased overall but soon as my Lyft driver showed up at 820 am , a truck from Big O tires arrives and picks up a female customer to take her home. Had I been advised courtesy rides are available I could of saved $16 dollars round trip fare from LYFT . read more

This is my second time going to this location and both times have been extremely bad service!! I was helped by the same worker both times and his customer service skills are horrible. Couldn't even tell who he was talking to half the time because he refused to look at me. I walked out of the store after he got upset because I misunderstood him about whether I would be staying in store or dropping my car off for when it gets fixed. Took my business down the street to Brakes4Less and got it fixed for $150 less too. Never will go here again! read more

My car needed the tires rotated and Big O was quick and helpful! They also checked my brakes while I was waiting. Very helpful staff!

Let me start my review by saying that this is a business I have trusted for years. My Mother takes her car there for her annual 'checkup'. I had come to believe that they don't try and sell me anything I don't need and that it was a straight-shooting business. Until something changed. On 7/28/21 I took my wife's car there for an oil change and asked them to look at a tire that was having trouble holding air. They recommended replacing two of them, which made some sense because those two were older than the other two. Ok. go right ahead. He quoted me a price, which sounded reasonable for two tires, oil, fees for disposal, etc. About $380, all-in. Got it done, slapped down a credit card and went home. That's when I took a good look at my invoice. It had a Tire Protection Plan listed on it for $34.50. No one had asked me if I wanted this and after reading the 'fine print' on the invoice and the accompanying Road Hazard Plan details, I found that it didn't even cover the two tires they sold me because "This is not a Big O Brand Tire and is only covered by Manufactuer's warranty". It also said you have 30 days to take it back to the store and get it removed and refunded, which I did today. I presented it to the same guy who put it on my bill in the first place and he had to get his manager to issue the refund, who looked more put-out than apologetic or embarrassed. After a fair amount of waiting, he said "Ok, $34.50 has been refunded to your credit card", slid the paperwork across the counter and said "Here you go". Not a "Sorry", "terribly sorry this happened", not even a "FU". Apparently this is a part of their business model. In simple terms, they attempted to steal $34.50 from me, and would have if I hadn't looked at the invoice once I got home. I cannot imagine that their share of the $34 was worth ruining a good relationship, but that's what happened to me. I recommend shopping somewhere else and looking at your invoice before paying. A sad state of affairs. read more

I visited Big O when I suffered a flat tire while traveling to Houston TX from Cleveland OH. The team was attentive, quick, and got me on my way within a half hour. Thank you for making my trip get back on track after a minor set-back. read more

Although I love cars (and even studied the NADA book as a nerdy kid), I'm an absolute idiot when it comes to things under the hood. That's why I rely on places like Big-O to work on my car. This location is on Shelbyville Road in the Middletown area near the Evergreen intersection. The bottom line is this: The front line staff is tremendously helpful, friendly, and patient...and the team of mechanics is lightening quick! I brought my car in on a holiday weekend to get new tires...and even though it was busy and I had some financial issues to figure out, everyone (in particular, a gentleman name either Ivan or Iban?) was helpful. Even better, I got my car back alot quicker than I anticipated! Although I probably paid a little more than if I went somewhere else, it was well worth it because now I have peace of mind while driving. So, drive on over to Big-O! read more

David, Kris, and Chris were awesome. I needed a tire fixed and a wheel alignment and they got me in immediately and made the repairs.

I was told that I needed a bunch of work done on my car by another company. I went to Big O' Tires to get the brakes changed and met with Brandon. He suggested that his team take a look before they started any of the work, and it turns out I did not need them changed at all! They also checked everything else in the car to make sure everything was okay. Will be going back when it is time to get it changed! read more

Went there on an early lunch and was out with two new tires in less than 30 minutes. They also offered me a $25 rebate on the Big-O brand tire which was priced in the middle but with a better warranty. They listened to my plan for the car and gave me the right product. Very convenient and friendly. read more

I kept seeing their ads in the courier journal paper and courier journal.com so when it came time to get two complete sets of tires, oil changes, and alignments, they were top of mind. I went in and these guys were top notch and got all the work done quick without issue. They even had a guy run to another store to get an additional tire I wanted. Great service and easy going team. I would absolutely recommend and will be coming back in the future. Thanks Big O! read more

Go here! Not Discount Tire. They are great! Friendly, reasonably priced & will not drive you nuts trying to upsale you everything under see the sun. read more

I had a slice on my tire. No spare and i'm 25 miles from where i bought it . They didnt have the matched tire and lent me one so i can get up to where i purchased one month ago. Awesome customer service . Please use them for sure great people read more

I live less than a mile from this store location. I walked to the location on a Friday after having blown (2) tires. I intended on purchasing (4) new Tires & Wheels. I was greeted by a young man and told him my situation. He made little to no eye contact and was disinterestsed throughout. His response was "You might want to come back in a few days, we are very busy". Really?!? What poor customer service! One employee should not represent all at a locaiton, but clearly some training should be done with all employees on Customer Service 101. I took my business to Discount Tires, where I was greeted in the parking lot before I could get out of my car by an employee. I was given several options and got new wheels & tires put on within the hour. Glad Big O Tire was so busy to pass up the $1,100 in business I was ready to hand them. read more

I went in a few days ago for a tire repair. Zero wait, friendly staff. Found out I needed a new tire and it was ordered and ready the next day. They gave me an excellent deal on the tire and upon returning they had it on the car and ready to go in no time! They always do a great job- highly recommend! read more

Your prices were better than your competitors and Brandon and Mike were fantastic. They answered all my questions and didn't treat me differently for being a female. (Unlike the competitors!) I had a great experience and will definitely be a repeat customer as well as recommend to all my friends. Thanks for making my tire purchase easy and painless. read more

Stopped in Big O on Shelbyville Rd Middletown location to have a tire mounted and balanced. After 1 1/2 hours my car was ready. Cost me $55. Never paid that much anywhere before. They told me how much of a pain my tire was. Don't recommend them whatsoever and they won't get any my business again. read more

I had an excellent experience today! The staff was energetic, helpful and efficient. I am always nervous about getting a car serviced on my own. Sam explained everything to me and got the work done within 1hr. I highly recommend this store. read more

Mike Edwards knows his tires and his cutomers. He recommends the very best tire for your budget.

I have not yet been to Big O Tires, but was disappointed when told the price of a front end alignment was no cheaper since I was a white person. Apparently they just dish out big o fees for all supreme ethnicities. read more

I got brand new tires at this store and less than a week later, took a trip to Northern Indiana. About 2 hours into the drive my tires started to make a loud noise and I lost control of my car. I pulled over and called this Big O location and they told me to call a store close to Indy for them to take a look (I chose Big O because their insurance works in different states but my recent experience proved that not to be the case). The Indy Big O store was very rude and would not see me because they claimed to be very busy so I went to a small tire shop that I saw close to where I pulled off. This shop took a look and after only a few seconds realized that my tire was hanging on by two lugnuts as a result of Big O not tightening the others during my recent visit. This caused the bolts under the lugnuts to strip and fall off. The guys at this tire shop said a few more miles on the highway and my tire would have flown off causing the car to flip. It took them all weekend to fix as they had to order parts and were closed the next two days causing me to have to make other travel arrangements to get to where I was going and back to Louisville. This poor attention to detail cost me a lot of money on both travel/lodging arrangements and repairs. Big O only offered an apology over email and a refund for the insurance I bought which was not even half the price of the repair in Indy. I at least expected them to cover the cost of the repair for the new parts and service since it was their mistake. I would not recommend this shop unless you have the time to make sure after your repairs that all of your tires are on securely. read more

These guy's are super friendly and get the job done right. They might not be the cheapest, but is cheap tires something you really want??? I have Big O tires on all of my vehicals! read more

Great service, honest workers who treat their customers well! Jason was especially helpful while I was researching tires, and he went out of his way to return phone calls and patiently answer my questions. Will definitely go there again for tires if needed on other cars. read more

Brandon Happel was very professional and friendly he addressed my problem in a prompt manner!

Awesome place! Mike is the best and takes great care of his clients!

Okay service til they actually took my car back. Caught them going through my glove box and center console without permission. When they could of easily asked where something was. I was sitting by the front door, close by. Did not appreciate that. read more

Great service! Had a nail in my tire - quick evaluation and repair. Had us in and out within 20 minutes.

Had a great experience when I came in today at the Middletown store! The gentlemen behind the counter, I believe his name was Brandon, took great care of me while I was there. 100% will be back for all my tire needs! read more

Very good, fast and professional service. They didn't "try and make a buck" on me, but provided truthful information.