Went there on Sunday morning for an oil change. Henry took great care of me during the visit. Took…read moreapproximately 15 minutes never had to get out of the car. FYI there's a coupon available on their website.

I am not one to leave negative reviews. However the toxicity between employees was thick in the…read moreair. Also they took over a half hour to complete just an oil change and put air in the tires and there was only one other vehicle here and plenty of staff. Perhaps it was just an off day, but there are plenty of other Valvoline locations in Louisville that I have had significantly better experiences with.

i love coming here for my oil changes! everyone here is super nice and they will walk you through…read moreeverything that they're doing, they are super friendly. i've never been overcharged here and they are genuinely honest about what your car does and doesn't need. as someone who knows very little about cars, the atmosphere they create is comforting and reassuring. i will always come here for my oil changes

Assistant manager, Jennifer- bald guy with gauges and long stiletto nails. Decided to lie to me…read moretoday about my headlight. I came with the proper headlight, had auto zone look in the system down to the trim package. I Told Jennifer I'd be happy to buy vavolines if that was easier. He said they didn't have my light bulb in stock. Jennifer and the Vavoline staff took out my high beam light. I could see Jennifer signaling ("hand cutting neck") the young man who was under my hood to "stop". Lied to my face saying the person who sold me the light gave me the incorrect one. I looked online to verify. Ask Jennifer which one they took out as autozone and Google says the one he told me I needed was for high beam (which still worked) . His response "all of us have fat hands and can't access the low beam. It's really far down there." I said so "I do have the correct bulb." He closed my hood and signaled me out of the bay. I'm disappointed, I drive out of my way to patronize this location because I've previously loved this LaGrange location. But this is the second time I've come to this location and not been able to receive seamless service. First time they drained my oil and didn't have any oil filters to fit my vehicle. I can without a doubt say I won't be back. If they couldn't change the light, fine. But why lie? They're dishonest. Sad to say, this location is going downhill.

Michels had Great service and reasonable prices. The Staff explains repairs thoroughly.read more

My husband did his homework before buying tires for my vintage car. The tires that had been on the…read morevehicle were close to but not the same size as the original tires. This lead to my speedometer not reading accurately and the tires getting some rub. After determining the correct size my husband decided he really wanted Firestone tires. Our local tire shop doesn't carry Firestone so we opted to try Michel Tires Plus in Louisville. The process went quite smooth. My husband ordered the tires and set an appointment for the following week to have the tires installed and balanced. The business also does an inspection at the same time for brake wear and several other mechanical functions. On the day we dropped the car off the tire shop kept in touch with a slight delay in when the vehicle would be ready. (Only about an hour later than had been originally indicated). We are happy as can be with the new tires and how the car drives. We also were happy with the price and the savings we got by getting their charge card. I would have given the business five stars but they indicated we would be needing a new battery in the near future. Based on that information my husband ordered a battery from an auto shop and then did some checking. It turns out we didn't need a battery at all so my husband had to cancel the battery he had ordered. Although you only need so many tires I can imagine that we would give Michel Tires Plus repeat business.

I've been bringing my vehicles here for nearly three years and have no regrets! Everyone here is…read moreprofessional, friendly and honest. I've never felt like I was being taken advantage of. We've all had that mechanic who was looking for the bottom of our wallet and didn't give a SHIZ about us. Most of my experience here has been with Chris. He's the best! He will explain everything to you in plain English. Several times I've been worried about a knocking, buzzing, smell, etc. and dropped my vehicle off here. Chris would call me ASAP he'sto say there's nothing wrong and you don't owe us anything!!! If you're worried about your ride and need an honest place to go, call these people!!

Gave them a call at 11am on Saturday and asked if they would be able to mount and balance my…read more35x12.5x22 tires onto the rim. Discount Tire wouldn't even do it unless I bought a new set of rims from them directly. Made it to the store at Noon and they were finished by 1:15pm. Pricing was very good and they took care handling my rims.

Do you not go here? Sad guy was extremely rude and made me feel dumb. He told me that the filter…read morewas only $29 and it rang up as $39 a complete rip off. I will not be back.

There was no one waiting. I though, wow, this must be my lucky day. Then when I pulled in I was hit…read morewith a wall of cigarette smoke and technician was on his speaker phone having a chat with his homeys! Something told me to leave while I can, but I thought I'd save some money from Valvoline, so I stuck around. The two guys above ground were busy on their cell phones trying to guess what oil filter was needed for a 2016 Jetta. Neither was sure. This did nothing to instill confidence. And now I'm told they can get the oil filter and the price will be about the same as Valvoline. But while I'm here, let's get it done. The technician below is stripping out something underneath the vehicle and laughing, saying something like "this is gonna take 30 minutes." Again, undermining any possible confidence left! Though the technician below was determined to finish his speaker phone personal call. The job was finished. I was still the only customer brave enough to use National Auto Lube in 45 minutes. No cars waiting outside, After paying the same price I would've paid at Valvoline, I was ready to leave and the clueless above ground technician was guiding me out, when I heard a scream from below. Apparently underground technician guy wasn't done! Was this really happening...maybe my alarm would wake me from this nightmare! No it's real as I can hear barely audible begrudging commentary from Mr underground technician still. Grumbling about something inadequate underneath the car. Once again the pneumatic sound of stripping threads, and displeased commentary below. After a grueling 40 minutes of uncertainty and grumbling, I was being freed from this insane operation. I thanked them for the entertainment, and went on my way, totally unconfident, and pretty sure my Jetta would hate me forever after subjecting it to the mayhem of National Auto Lube. And now I understand why the cars are lined up 3 deep at every Valvoline in town. Make it 4 deep. I'm joining them.

Yet another wonderful experience at The Shop for my auto maintenance. Although there are many other…read moreauto repair shops between my home and their location, I have been faithfully traveling to The Shop since their opening. As a woman, I value being treated respectfully with honesty and integrity. Steven always has my best interest at heart. His crew cares for my vehicle as if it were their own, with options, choices of when maintenance needs to be done, what can wait, and costs to choose from. Ladies, unfortunately, most of us have had a less than ideal experiences with mechanics and auto repair garages. Steven and his crew will treat you with respect, will assume you are intelligent, and capable of understanding their diagnoses. I recommend The Shop to everyone, especially women. Always a great experience. I drive to the east coast alone multiple times a year and have The Shop "bless" my German vehicle for road worthiness before I go. It is so reassuring for myself and my family.

Highly recommend The Shop for any repairs or even just an oil change! Super friendly staff and very…read moreprofessional. Time efficient too!

My son put oil in his coolant ... yep, I know. My husband took his car to Meineke to have it…read moreflushed. Overall the service went as expected and their team told us it was cleared out with no other concerns or leaks detected. As soon as the following day and after watching the ground after the car was parked, it was obvious this wasn't the case. We took my son's car to Medley's and they found the root cause to the issue. My husband has shared multiple times with people his disappointment in Meineke and that our money was wasted there. I can't imagine we'd come back after this experience or recommend them to someone asking for a car service provider.

3 Grand on A/C repair. They did not put BACK on the low end or the high end Schrader valve caps;…read morecaps missing now. They did not unclog the A/C drain like they said they did. Floor board soaking wet on passenger side, clean water. I do not expect to see any dye in the system when I return tomorrow. I wonder if they even changed the compressor and condenser or the expansion valves, or if they just recharged the system? When you can't put the Schrader valve caps back on or take a few minutes to unclog the A/C drain, it's difficult to trust you did anything else.

Took my 2016 mk7 gti in for a carbon cleaning. He found a few oil leaks and pinned down the issue…read more Sent me photos of everything going on and before/after photos of the carbon cleaning. After the dsg service, the car finally shifted smoother then it ever has in my ownership. I have had the dsg serviced 3 other times with other shops before. Great atmosphere and extremely knowledgeable owner. Will be taking me car there again for major services.

really disappointed been coming here quite a while now have spent a lot of money. Yes that's my…read morefault for having a messed up car but the attitude that I've got from both people here really disgusting. I've been nothing but nice and I was told that I am no longer welcome back here because they couldn't fix an issue then proceeded to say I'm blaming them for my car issues which I've never done really and said brought my car and the issue wasn't fixed and then when I mentioned something I get an attitude. Will not be back. DO BETTER .

Quick and good service, service tech was professional and worked through the process quickly. No…read moreneed to get out of your vehicle at the oil change spot.

Went to Middletown location for oil change and have them look at cabin air filter as AC not great…read morein this June, 2025 heat They are knowledgeable and keep me informed of what's going on the entire process, continually stopping to ask permission to do this and that (including to sit in my car and fiddle with my vents ;) Tried to recharge my AC system, which didnt work. Asked if I wanted to try it first: if it didn't work I wouldn't be charged. It didn't and I wasn't :) Refreshing to be have such polite young men working for you valvoline! Shout out to Chris, Hayden and Riley; I will be back

I live in Prospect and drive past at least 5-6 tire retailers on the way to their shop, EXTREMELY…read moreprofessional and courteous and well worth the drive. We wouldn't go anywhere else!!! Joel Berkley Business Consultant

Earlier this week, my husband discovered a slow leak in one of his tires. I stopped by Discount…read moreTire without an appointment, and they took a look right away. Unfortunately, the tire had a screw in a spot that couldn't be patched, so it needed to be replaced. I was told the replacement might take 2-3 days due to high demand, but it actually arrived the very next day and was installed promptly. Just two days later, I found a screw in one of my own tires and headed straight back. Aiden, who had helped me before, was there again and got my car in immediately. This time, they were able to patch the tire and had me back on the road quickly. The team at this Discount Tire is efficient, professional, and consistently provides great service--we'll definitely keep coming back.