Great service! It was fast & the staff was very knowledgeable & friendly. My husband, who has…read morealways changed his own oil, will only come here. He works out of town so the fast service & location is so convenient. Much cheaper than the dealerships & more dependable than Walmart. I was in & out in less than 30 minutes with my toddler in the car! It's great when you don't have to drag your kids in & out of the car.

I had my 2025 RAV4 serviced at the Valvoline center on Shelbyville Rd near the Madison Rd…read moreintersection in Middletown, KY the other week but I failed to take pictures for my review. I returned to take some pics today, informed the shop leader what YELP was and why I needed a few pics for my review. I was asked to not take any photos and leave the premises for 'security' reasons. So my 4 star rating just plummeted to 1 and I which I could give zero stars. Perhaps I now know why I drove right in to the bays and the parking lot was empty at this time a week ago. First time treatment for this 9 year all star Yelp elite member. I was willing to overlook the excessive cost, $131 for an oil change and tire rotation after my $15 coupon. Do not visit these places, EVER, By not permitting photos, my only question is...what exactly are they hiding? Find a reputable place that treats its customers with respect. BTW: they gave me a sticker to place on my windshield to return in 3 months; with OS-17 full snythetic oil, the recommendation is once/year with annual mileage below 10-15 K. Get it correct Valvoline (like I will ever use your service again).

Update: the best valveoline in the area. They are courteous, quick and thorough. Great job…read more They continue to be the best Valvolone in the area. Great job and no pressure!!!

i love coming here for my oil changes! everyone here is super nice and they will walk you through…read moreeverything that they're doing, they are super friendly. i've never been overcharged here and they are genuinely honest about what your car does and doesn't need. as someone who knows very little about cars, the atmosphere they create is comforting and reassuring. i will always come here for my oil changes

I am a fan of this place. The employees are so nice and helpful, they're honest, only suggest what…read moreneeds to be done on the vehicle, and they're quick. I've been coming here since I moved to Louisville and will keep going back. Definitely trust them. Thanks guys! - Michelle

Michels had Great service and reasonable prices. The Staff explains repairs thoroughly.read more

I come to Big O Tires whenever my car is facing minor issues and it's always a pleasant experience…read more They allow you to book appointments through their website, but I usually get in and out quickly without one on weekdays. The guys who work here are always friendly, quick and efficient with their service. Handling issues that arise with my car are the bane of my existence, but Big O makes it much less stressful!

We have been loyal customers of this Big O Tires location for approximately 20 years, so today's…read moreexperience was extremely disappointing. One of our tires developed a screw in the sidewall. We were told they would not replace the single tire and that we would have to purchase four new tires, even though all four tires were purchased from this store just 13 months ago and were under warranty. Naturally, we questioned why the warranty would not cover the damaged tire. Our call was handed off to the manager, David, who was clearly angry that he had to take the call. He immediately became argumentative, raised his voice, interrupted us, and showed no empathy for our concerns. He was dissmissive and told us we could get tires elsewhere. When I returned to pick up the vehicle, I calmly explained that while I understood the policy, I felt his approach was unprofessional--especially toward customers who had been loyal to the store for approximately 20 years. He became angry again, spoke over me in front of other customers, argued about how long we had been customers, and threatened to delete our account. When I told him I was shocked by the way he was speaking to me, he responded, "I am not just the manager, I am the owner and you get what you give!" He then told an employee, "Air up her tire and get her outta here." I understand that sidewall damage may not be repairable and that there may be legitimate warranty limitations. My concern is not being told something I didn't want to hear--it is the disrespectful and unprofessional way the situation was handled. After approximately 20 years of loyalty, I expected much better.

I've been coming here for years…read more The location has changed names a few times. But they've maintained records for the regular customers. The staff here at Pennzoil is helpful, polite and welcoming. They can help you with small items, even if they don't specialize in that service. For example, during a recent oil change, one of the employees changed a headlight that was out. I had the parts. I just didn't know how to replace it. Prices are fair. Usually not too busy. Good people. Highly recommended.

Do you not go here? Sad guy was extremely rude and made me feel dumb. He told me that the filter…read morewas only $29 and it rang up as $39 a complete rip off. I will not be back.

Yet another wonderful experience at The Shop for my auto maintenance. Although there are many other…read moreauto repair shops between my home and their location, I have been faithfully traveling to The Shop since their opening. As a woman, I value being treated respectfully with honesty and integrity. Steven always has my best interest at heart. His crew cares for my vehicle as if it were their own, with options, choices of when maintenance needs to be done, what can wait, and costs to choose from. Ladies, unfortunately, most of us have had a less than ideal experiences with mechanics and auto repair garages. Steven and his crew will treat you with respect, will assume you are intelligent, and capable of understanding their diagnoses. I recommend The Shop to everyone, especially women. Always a great experience. I drive to the east coast alone multiple times a year and have The Shop "bless" my German vehicle for road worthiness before I go. It is so reassuring for myself and my family.

Highly recommend The Shop for any repairs or even just an oil change! Super friendly staff and very…read moreprofessional. Time efficient too!

I am really happy with the service that I got at Meinicke. For a smaller for bay shop, they are…read morereally popular and had a lot of customers going in and out. The guy working the front desk was extremely friendly though, and was able to handle multiple customers. I came in for a simple AC recharge. But they were able to take me the same day that I had called, and I really appreciate them being able to work me in. I don't know what I would have done if I had to take a road trip back to Chicago in a hot car with no AC. My poor dog would have died! I was surprised in the end that my re-charge only cost $93. They said there was a special going on right now, and they have one of the best AC deals in town. So not only were they able to help you with service, but the expense was low too! Thank you Meineke!

My son put oil in his coolant ... yep, I know. My husband took his car to Meineke to have it…read moreflushed. Overall the service went as expected and their team told us it was cleared out with no other concerns or leaks detected. As soon as the following day and after watching the ground after the car was parked, it was obvious this wasn't the case. We took my son's car to Medley's and they found the root cause to the issue. My husband has shared multiple times with people his disappointment in Meineke and that our money was wasted there. I can't imagine we'd come back after this experience or recommend them to someone asking for a car service provider.

Edit: upon further review, Pullen charged slightly under what a dealer would have charged. Truck…read moreruns well, people were good. It was still a hit to the checkbook, but they were not wrong. I brought my truck there for an emergency repair (water pump) on a Silverado. It took a half day to get a quote. A half day to wait for parts and the truck was on the lift almost a full day. The quote was $2080. I made a few calls to friends and dealers, all said this was ridiculous. Between AI, my local mechanic, and a call to a Chevy dealer in Wisconsin, the pump and parts for $500, and a scheduled 2 hours of labor. Max: $1000. I approved the quote of $1800. Paid $1730. While the truck is running well and the staff was friendly, the value was absolutely not worth it. I live in Wisconsin and feel this rate was bending me over a barrel ... prison style. . My home mechanic thought $750 was excessive. 2 stars only because the service was completed. But the rate was absolutely stupid.

Requested work done in a timely manner. Jordan kept me updated on progress with warrant y and work…read morethat was being done. I'll continue to get my car service there. The only Negative is the distance from my house. Jerry A5 Prospect, Ky

I needed an oil change and I was in Middletown so I pulled in. I wasn't busy but there were two…read morecars already in the bays. I was greeted as soon as I pulled up. They scanned my car in. As soon as the car in front of me was finished, I pulled up into the bay. They checked my lights while another gentleman was letting me know what services I was recommended for. They had plenty of guys to take care of every service to make sure that I was out of the door within 15 to 20 minutes. They were all very kind and very patient. I think one of the things that I liked best was that they had a key box. When I didn't need my keys anymore they asked me to put them in the box. I'm always confused on when they want my car off and when they want my car on so this got rid of that confusion. This location of Valvoline has great customer service and everyone's face had a smile. Not to mention that they were kind and helpful to each other. I noticed that they were teaching each other along the way if it was needed. I highly recommend this location.

Quick and good service, service tech was professional and worked through the process quickly. No…read moreneed to get out of your vehicle at the oil change spot.

Once again, Discount Tire in Middletown came through with outstanding customer service and a quick…read moresolution! After work, I discovered a screw in my rear tire, and while an hour at the tire shop wasn't exactly how I wanted to spend my evening, they got me taken care of and back on the road quickly. Olie was so helpful and kept me in the loop once they got my car on the rack for service. I'm especially thankful for their tire coverage--I've had to have a tire replaced before and this time they were able to simply plug it. Run-flats aren't cheap, and Discount Tire has been my go-to tire shop for years now. Great service once again!

Really disappointed. The service was quick and the prices was fair however what I got back was…read morewhat I got back wasn't in the same condition it was when I left it. I left with a broken center cap. They said it was already broken, but I am skeptical about that and feel they were trying to gaslight me instead of taking accountability. You can see from the picture, 3 of the 5 clips and the ring are gone from the cap, I doubt this would have been holding on for any amount of driving. They also trashed the wheels. If they weren't able to do the work without doing damage, they should have said something ahead of time and let me decide on whether that was worth it. Spoiler, it wasn't. All photos were taken in the parking lot before leaving.