I took my 2008 Honda civic to get a valve cover gasket and oil change. After a week and a half of…read moredriving the car, the oil was leaking AGAIN from the valve cover gasket, WHY? Because the "mechanic" who installed it did not do it correctly resulting in a blown head gasket. I called the shop and explained the situation but unfortunately since I took my own valve cover gasket (part), they did not warranty the work so I'm out $160 and a car. The owner of this shop could have called and explained to me that bringing my own part would not warranty the work or anything that would go wrong with the car. I could have made a better informed decision to have them install their part and return mine. I choose this shop based on their reviews but some friends and coworkers warned me about this shop not being reliable. I guess I found out the hard way. From this horrendous costly personal experience, I definitely will not recommend this mechanic. I do advice the owner to go the extra mile and inform their customers not to bring/buy their own parts. Also check your mechanics work and test drive the car before return it to the customer.

BEWARE! Complete scam artist! I was charged for repairs he…read moredid not perform, was told I needed a transmission , took my truck to a reputable shop where they were able to determine I just needed a $50 dollar part and a new transmmission filter . stay far away from this criminal.

Bailey's is now under new ownership, but the service and quality of work is just as stellar as when…read moreMr. Roy Bailey was in charge. The new owner has implemented some changes, which as someone who doesn't understand cars entirely, this is a welcome change! I came in for my AC not working, and Bailey's was able to diagnose my problem, go over with me what all is needed/critical, as well as went over other items to consider for the future as well (ex: brake pads) After the conversation about what all my car needed, I received a text message that had line by line everything I discussed with them over the phone. Details included why the part is important, what it does, etc. I could pick and choose work I wanted done and work I wanted to wait on. It was so nice to have this to refer to!! If you loved Bailey's before, you will continue to enjoy them.

I called to get appt to have my transmission checked because it seemed to be slipping and was told…read moreit would be 2 weeks before they could get my vehicle in. I told them that was fine and they put me on the books for a Friday. I dropped my vehicle off the night before and called late Friday afternoon to see what they determined and was told that they just got too busy and didn't have time to look at it. I left it thru Monday and still didn't get a call so I once again had to call and was told the same thing. Are you kidding me?? I waited 2 weeks to be put on the books and waited 2 full business days after and they never looked at my vehicle. Forget it! If it took that long to diagnose I can't imagine how long it would take to fix it.

I choose to drive an older car not out of necessity but due to preference. We have two Buick…read moreEnclaves (2021 & 2015) that would be logical for me to use but I find my 1996 Buick Roadmaster station wagon fits me better. It's easy to get in and out of and I'm accustomed to sitting lower to the ground. Unfortunately being an older car means that most car dealer service departments are not equipped to work on it. We had located a location in Shelbyville that provided good repair service for it but that business closed due to the owner retiring. This Fall my car absolutely needed attention and became unreliable to drive as it sputtered and chugged. Then our local newspaper took votes county wide for The Best Of.... We read with interest the results and noticed the category Best of Automotive Repair. The number one winner was West Automotive. My husband took a drive to the business and visited with the owner and employees. He came home quite energized that this was the correct business to service my car. Several weeks ago we dropped my car off for repairs. Yep, as I thought my spark plug wires needed to be replaced because I lost the battle with the squirrels. While they did this work they also informed us the water pump needed to be replaced. Within the week my car was repaired and back purring like a kitten. They even greased my squeaking door. We now know where to take the car in the future. It was truly a five star experience.

I went to them a year or two ago to have the AC compressor replaced in my wife's car. They were…read morevery honest high-quality. I haven't had any problems out of the AC would definitely go again anytime I need something.

They did an awesome job fixing my wife's car. Needed new breaks and rotters. Also let me know that…read moretwo of the tires had worn down because of the issue with the breaks. So I went ahead and purchased the tires as well. They were very helpful and courteous with me. Let me know exactly what was going to happen and even worked with me to find out what I should get fixed right away. Always super helpful. I was here last month as well to have my mom's tires looked at and they were able to get her in on the same day to get 4 new tires on her car. They even aligned the tires with the install. Yes it was extra but they let me know what can happen if you don't do an alignment. So I thought it would be best to get that with her new tires. Today I'm here to get my oil change since they have done an awesome job at getting our cars and my mom's car fixed.

Had a tire that would not seal correctly and it kept losing air overnight. I knew the rim was in…read morepretty bad shape on the inside, but they worked on it and got it fixed for me. They are amazing and went above and beyond to help me out.

Great service In and out oil change. I would recommend using them. Worked on several of my rides.read more

This diesel repair shop believes in good customer service and they show it. While traveling through…read moreShelbyville our diesel truck began to have issues. AJ diagnosed the problem over the phone and took our vehicle in the next day. By the end of the day our truck was repaired. A week later AJ called to make sure everything was okay. This is the kind of business I'd like doing business with.

Recently, while I was out of town for a conference, I noticed my tire pressure getting low. I…read morepulled into the service area of the closest dealership I could find. I have a Toyota, but that didn't matter! The service guy (Adam) was quick to help! He found a nail in my tire and had it quickly patched and me out the door in no time. It was a Friday at 5pm and I knew these guys had to be ready to go home, but they were so kind and helpful.

I want to share my experience with Shelbyville Chrysler so others don't go through the same…read moreheadache. I bought a car from them on June 28, 2025. The listing advertised keyless entry, but when I picked it up, they only gave me one fob -- and it was the wrong one. It doesn't even work for keyless entry, which was a major feature I expected. After the sale, I spoke with their manager and we came to an agreement: I would pay $100, and the dealership would cover the rest of the cost to get the correct key fob. They also agreed to fix the broken panic button on the fob I currently have. This was confirmed over the phone and in text messages. For weeks, I kept following up. They delayed, stalled, and then finally told me they won't honor the agreement -- claiming it wasn't on the "We Owe" form, even though I have written proof of what was promised. They now want me to pay out of pocket for their mistake. At this point, I'm filing formal complaints with the BBB and Attorney General. I just want to warn others: be very careful with this dealership. Get everything in writing before you sign, because promises made afterward may be ignored.

I wasn't going to post about this since it happened almost two months ago and I'm not one to write…read morereviews in general, but it needs to be said. The service and professionalism at this location were incredibly disappointing. My fiancé called ahead and clearly explained that he needed his work van fully inspected and repaired before a long business trip to Florida. He was told multiple times it would be done in time--otherwise, he wouldn't have brought it in. Not only did they fail to meet that promise, but when he picked the van up, the horn wasn't working at all. He immediately returned, reminding them of the urgency. Their response? "We'll get to it when we get to it." No accountability, no urgency. Because of their negligence and false assurances, we lost money on flight tickets, had workers waiting around with nothing to do, and had to postpone a critical business trip. This wasn't just bad service--it had real consequences for us.

Nice area to wait in, very quick and reasonably priced. Even spent the time to invite into the shop…read moreto explain

I had a very good experience when buying a car from Cardealz. Mike is a good man and very fair. I…read morewas leary going to buy a car by myself because I'm a 70 yr old female with limited knowledge of engines. I am so grateful to have a honest dealer. I would definitely buy from here again. Thank you Mike!

We have bought 3 cars from this dealership and we have always been more than satisfied!! Every time…read moreI explain the kind of vehicle I want he has always came through! We just recently purchased our recent vehicle and we are in love! Mike is very personable and professional!! I highly recommend this business!