Great service! It was fast & the staff was very knowledgeable & friendly. My husband, who has…read morealways changed his own oil, will only come here. He works out of town so the fast service & location is so convenient. Much cheaper than the dealerships & more dependable than Walmart. I was in & out in less than 30 minutes with my toddler in the car! It's great when you don't have to drag your kids in & out of the car.

I had my 2025 RAV4 serviced at the Valvoline center on Shelbyville Rd near the Madison Rd…read moreintersection in Middletown, KY the other week but I failed to take pictures for my review. I returned to take some pics today, informed the shop leader what YELP was and why I needed a few pics for my review. I was asked to not take any photos and leave the premises for 'security' reasons. So my 4 star rating just plummeted to 1 and I which I could give zero stars. Perhaps I now know why I drove right in to the bays and the parking lot was empty at this time a week ago. First time treatment for this 9 year all star Yelp elite member. I was willing to overlook the excessive cost, $131 for an oil change and tire rotation after my $15 coupon. Do not visit these places, EVER, By not permitting photos, my only question is...what exactly are they hiding? Find a reputable place that treats its customers with respect. BTW: they gave me a sticker to place on my windshield to return in 3 months; with OS-17 full snythetic oil, the recommendation is once/year with annual mileage below 10-15 K. Get it correct Valvoline (like I will ever use your service again).

I've been bringing my vehicles here for nearly three years and have no regrets! Everyone here is…read moreprofessional, friendly and honest. I've never felt like I was being taken advantage of. We've all had that mechanic who was looking for the bottom of our wallet and didn't give a SHIZ about us. Most of my experience here has been with Chris. He's the best! He will explain everything to you in plain English. Several times I've been worried about a knocking, buzzing, smell, etc. and dropped my vehicle off here. Chris would call me ASAP he'sto say there's nothing wrong and you don't owe us anything!!! If you're worried about your ride and need an honest place to go, call these people!!

We have been loyal customers of this Big O Tires location for approximately 20 years, so today's…read moreexperience was extremely disappointing. One of our tires developed a screw in the sidewall. We were told they would not replace the single tire and that we would have to purchase four new tires, even though all four tires were purchased from this store just 13 months ago and were under warranty. Naturally, we questioned why the warranty would not cover the damaged tire. Our call was handed off to the manager, David, who was clearly angry that he had to take the call. He immediately became argumentative, raised his voice, interrupted us, and showed no empathy for our concerns. He was dissmissive and told us we could get tires elsewhere. When I returned to pick up the vehicle, I calmly explained that while I understood the policy, I felt his approach was unprofessional--especially toward customers who had been loyal to the store for approximately 20 years. He became angry again, spoke over me in front of other customers, argued about how long we had been customers, and threatened to delete our account. When I told him I was shocked by the way he was speaking to me, he responded, "I am not just the manager, I am the owner and you get what you give!" He then told an employee, "Air up her tire and get her outta here." I understand that sidewall damage may not be repairable and that there may be legitimate warranty limitations. My concern is not being told something I didn't want to hear--it is the disrespectful and unprofessional way the situation was handled. After approximately 20 years of loyalty, I expected much better.

Quick and good service, service tech was professional and worked through the process quickly. No…read moreneed to get out of your vehicle at the oil change spot.

Went to Middletown location for oil change and have them look at cabin air filter as AC not great…read morein this June, 2025 heat They are knowledgeable and keep me informed of what's going on the entire process, continually stopping to ask permission to do this and that (including to sit in my car and fiddle with my vents ;) Tried to recharge my AC system, which didnt work. Asked if I wanted to try it first: if it didn't work I wouldn't be charged. It didn't and I wasn't :) Refreshing to be have such polite young men working for you valvoline! Shout out to Chris, Hayden and Riley; I will be back

Got my lower grill shutter replaced. Kind of new to the area and found this place off yelp and was…read moreable to get my truck fixed for less than half of what my car dealer originally quoted me. Jon very friendly and upfront about pricing.

I have a 2008 Toyota Corolla. It was leaking coolant. I brought it to another shop and they…read morecouldn't find the leak. I brought it to Advanced auto service and they found the leak. It was the thermostat housing. Jon was very nice. I was told to bring it in on Wednesday. It was repaired by noon Thursday at a reasonable price. They used antifreeze I had already bought and was in in my car to top off radiator as I requested. Which saved me a few bucks. I trust this place and was very happy to get my car fixed properly in a timely fashion. I will definitely be back for future repairs.

A couple of days ago, thinking I had a dead battery, I took my car to Autozone on Hurstbourne Lane…read moreat Stoneybrook. I had just bought the battery, and the warranty was still good. The gentleman from Autozone tested the battery and said it was good, but the problem was the alternator. At that moment, Desmond Yeary of Yeary Automotive, who was helping one of his customers in the parking lot with his 12-year-old son, overheard our conversation. He handed me his card and said he could come by my house at 3:00 and install the part for me. I went back into the store, and the guys at the desk said he was a regular customer and even recommended him. Normally, I am skeptical, but his young son, who was part of the operation, sold me. Desmond and his son showed up on time and fixed my problem. The price was very reasonable, and I enjoyed seeing the relationship between him and his son. Clearly, the son was learning the trade with his dad--very cool. The next day, my car wouldn't start, and I had to jump it to get back on the road. I went back to Autozone, and they tested the battery and alternator again, saying both were good. I called Desmond, and he came over that afternoon. He and his son worked on the car for almost two hours. Desmond pulled out special meters and analytic tools and finally found that the battery had a dead cell, which evaded detection by the Autozone folks. Desmond then pulled out the battery, took it back to Autozone where it was replaced for free under the warranty, reinstalled the battery, and charged me nothing. Let's be clear: the battery was not Desmond's problem, yet he didn't charge me for all that work. There are a lot of busy (and older) folks out there, and a mobile mechanic makes a lot of sense. I am a fan, especially of this guy. As a former police officer and present security consultant, a healthy skepticism is a good thing. There are several things you can do to ensure the mechanic you hire isn't going to rip you off... but I did none of these things because I think I am a good judge of character. You can trust Desmond Yeary, and I recommend him highly.

:I Pinky Promise, You Will Never Find Another Desmond Yeary, (Hold On I Have To Take That Back,…read moreBecause His Son Works Right Along Beside Him, And I'm Sure He Will Be Just As Good As His Dad!!) When I Tell You That Desmond And His Family Are Amazing Good Hearted Honest People. Desmond Is The Only Mechanic That My Daughter And I Are Long Time Repeated Customers!!! This Man Is Sooo Amazingly Talented, He Will Explain What Is Wrong, Has Never Lied Having us Thinking, OOHHH My Goodness, It Has To Be Fix, If Its Not Fix, Then How Much More Money Its Going To Cost, Not Fixing It Ya Will Liable To Be Out And About and Surprise Now Ya Broke Down And Ya Stuck, He Is Not Like Shops, Take Ya Care For 1 Repair, And He Hads You Papers With 6 Other Repairs Needed!!! This Man Is Truly The Most Honest Mechanic I Have Ever Known!!!! His Prices, I Promise You, Is Worth Every Penny Plus More

I use to use them over Clarksville VW, do to price(2012 Passat TDI). Unfortunately, recently (6/26)…read morethey wanted to charge me almost $300 to pull a code for a transmission light on my dash(car runs great). It's probably a sensor, but when I asked if the $300 would go towards the repair, they said NO! So a sensor that probably cost less than a $100 and an hour labor($150?) to replace will cost me over $550? My local mechanic always roles over the diagnostic cost into the repair if I have them do the work. Most of the time he doesn't charge a diagnostic fee if I chose not to have it fixed, if he had less the 30 min in the diagnosis.

Great local business, just started visiting them when I bought an Audi and they have been great…read moreever since

Highly Recommend!!! My F150 had been sitting for a month because of, what turned out to be, an…read moreelectrical issue. Electrical issues are a pain, but Jerry worked diligently and was very thorough to find the problem. I am very appreciative of his work and that he didn't mind I hung around to learn from him. My truck is running again and I'm so very happy!

This dude (jerry) was fantastic. Drive up my drive, nose to…read morenose to my car and replaced 4 plugs and valve cover gasket. for about 350$. What a convenience...and car runs so smooooth now

Once again, Discount Tire in Middletown came through with outstanding customer service and a quick…read moresolution! After work, I discovered a screw in my rear tire, and while an hour at the tire shop wasn't exactly how I wanted to spend my evening, they got me taken care of and back on the road quickly. Olie was so helpful and kept me in the loop once they got my car on the rack for service. I'm especially thankful for their tire coverage--I've had to have a tire replaced before and this time they were able to simply plug it. Run-flats aren't cheap, and Discount Tire has been my go-to tire shop for years now. Great service once again!

Really disappointed. The service was quick and the prices was fair however what I got back was…read morewhat I got back wasn't in the same condition it was when I left it. I left with a broken center cap. They said it was already broken, but I am skeptical about that and feel they were trying to gaslight me instead of taking accountability. You can see from the picture, 3 of the 5 clips and the ring are gone from the cap, I doubt this would have been holding on for any amount of driving. They also trashed the wheels. If they weren't able to do the work without doing damage, they should have said something ahead of time and let me decide on whether that was worth it. Spoiler, it wasn't. All photos were taken in the parking lot before leaving.