I took my car into BIG O TIRES today to get a screw removed from my tire, and the service was…read moreabsolutely amazing. Josh Mattingly went above and beyond to make the process quick, easy, and stress-free. Everyone was professional, friendly, and had me back on the road in no time. Excellent customer service and highly recommend BIG O TIRES!

If you want to have your vehicle serviced this is the place to go. They have a friendly, fast and…read moreconsistent service business. You are greeted immediately as soon as you walk in the door. I brought my vehicle in today for a oil change, tire rotation and fluids inspection. I was in and out in 45 minutes. Make sure you check them out.

I'm 78 and am very wise because of it. I've dealt with…read moremany repair places in greater Louisville area in my 51 years living here. I've taken six vehicles to Certified for repairs over the last 10 years since moving to Oldham County. Since Steve sold the business a year or more ago, I was a little apprehensive to say the least because the service had been exceptional. Steve assured me I would get the same service from Nate, the new owner. There's been a huge turnover in the last year due to retirements, health issues etc. However, I still take my vehicles there because the service hasn't changed. Just as promised. The main replacement personnel are just as good or better. Honestly, integrity found there. They warrant their work! The two negative 1 Star reviews should be ignored. There must have been some miscommunication going on there in both those cases.

The tire looked practically new and the service was quick and effective... the value of the tire is…read moreworth more than I paid for it

The guys are great here. Very professional and amazing service. Fixed my AC that was blowing hot…read moreand now blows ice cold. The price was great and I am very happy. I will be going here for all my future maintenance needs. Zack is the manager and I recommend working with him!

Casey is a nice manager and is very helpful. He wasn't able to address my vehicle issue at hand,…read morebut he did some checking over of my vehicle even though he couldn't do the repair. This old-time customer service at its best. They seem to be doing a booming business under this guidance.

Had this location perform 100K mile service on my Honda Pilot, which I have owned and maintained…read moresince new. $1700 which included timing belt kit replacement (tensioner, belt, water pump). After 2 years, the engine developed a loud knock. Inspection by another shop found the timing belt disintegrating and the tensioner was failing. Calling Ken Towery's and referencing my previous work order number, they were unable to tell me what parts/manufacturer were used. When I stated a timing belt should last much longer than 2 years, they stated it was outside the warranty period and there was nothing they could do. After inspecting the parts they used, they appeared to be sub-OEM quality. Attached pictures show pieces of the timing belt as it was coming apart. Also, the wrong color anti-freeze was used for a Japanese vehicle. The front line staff is very friendly, as a positive.

Went in because we had a nail in our tire. The person working behind the counter did not seem…read moremotivated to do their job and quoted us a timeframe of 5-6 hours because they had a job in front of us( oil change). If it takes 5-6 hrs to do an oil change then you are in the wrong line of work. Went to Wal Mart Service Center and got it done in 30 mins. Hope the manager of this establishment know how lazy their employees are.

So ridiculously expensive. Oil changes should not be $100 . Or even close . The people that work…read morethere are nice and helpful and friendly .

These guys paid attention to what my car needed and got me out in time for me to be on time for…read morework!

I very much appreciate that they were willing to try patching my tire and that it worked to stop…read morethe leak...although I was HIGHLY DISAPPOINTED at the lack of being informed when the service was completed and standing at the service counter for over 45 mins, even after another associate informed them that I was waiting, in order to find out the service was complete and get my keys returned to me upon payment. I received a subtle "oh, no one is in there?" when I walked around the store to enter the garage area again and speak to a tech directly. VERY frustrating and not even a sorry for the wait or any follow up on whether or not the patch worked on the tire.

Highly Recommend!!! My F150 had been sitting for a month because of, what turned out to be, an…read moreelectrical issue. Electrical issues are a pain, but Jerry worked diligently and was very thorough to find the problem. I am very appreciative of his work and that he didn't mind I hung around to learn from him. My truck is running again and I'm so very happy!

This dude (jerry) was fantastic. Drive up my drive, nose to…read morenose to my car and replaced 4 plugs and valve cover gasket. for about 350$. What a convenience...and car runs so smooooth now

They did a diagnostic and charged me for it. I had to have my car for the weekend so just opted to…read morehave the main problem fixed so I could drive it and decide on further action. They deleted access to the diagnostics that were texted to me. I paid for the report---why did you delete the report and estimate from my phone? I forwarded it to a family member and hers is gone too??

Can't say enough great things about this shop or the top tier service they gave me. My wife and I…read morewere on a trip to Nashville when my check engine light came on and my cars engine was acting weird my intake manifold was stuck open and causing issues when I tried to accelerate. Luckily I was by their Crestwood KY shop. I took it to them in a panic due to us traveling. They greeted us and quickly took my car back to diagnose the issue. During waiting for the issue to be resolved they offered us water, coffee, and snacks several times. After they diagnose the issue and reset to code and made sure it wasn't getting the error code, they sent us on our way to enjoy a weekend in Nashville. I cannot thank them enough for the quick service, they were extremely caring and knowledgeable. I would recommend them at this location to anyone in the area with car issues!!!