The only place I would take my cars for repairs. They have serviced our cars for more than 13…read moreyears. They frequently recommend NOT to make repairs that would not make sense or that can be safely deferred. I would not take my cars anywhere else.

This is my first time using this business. It was recommended by another auto repair shop who was…read moreunable to fix our car. They didn't have the available means and thought it would need to go to a dealership for repairs. The dealership (we tried four) couldn't get us in for weeks. SMI was able to accommodate us within a few days. The workers here were very quick, professional, and didn't try to get us to spend unnecessary money. Prices seemed extremely reasonable. They have great communication. They have earned our future business, and I look forward to working with them again (although hopefully not soon).

Been going there for years- most honest folks I've seen. They catch things that need work, and…read moregreat service and value

Prompt service and no hassles. I had a pretty good idea what was going on, and the repair was in…read morethe range I expected it to be.

We have owned Mercedes since 1982 ... Mike Johns is by far the best ... Their courtesy, quality,…read morevalue and professionalism are by far the best. They are honest, knowledgeable, friendly, empathetic, and reasonable. We have lived in California, Florida, Texas and now back to my hometown of Louisville. Our cars have been serviced throughout the USA, but none compared to Mike Johns, even the best of the best dealerships. Brandi, Dakota and the rest of the staff are superb ... I cannot imagine why anyone in Louisville or the surrounding area would have your Mercedes serviced anywhere but here, the pricing is exceptional with no surprises. Please forgive us for delaying this review ... we have been super busy.

THE only repair shop that I have had work on my Mini Cooper S over the past decade and then some…read more Major engine overhaul, turbo repair, brake replacement, tire rotation, regular oil change, etc. -- we've been through it all. Detailed estimates and explanations for necessary repairs and maintenance are provided. The truth hurts sometimes, but car ownership is like that. Prices are as expected for the level of technical expertise received and comparable. Location is now at Old Harrod's Creek Road out past Blankenbaker in an updated and modern property that staff will be glad to provide a tour. (I do miss the location in Jeffersonville, but it is now devoted to just the diesel component of the company.) Staff are all kind and knowledgeable. Waiting room on site is comfortable and well maintained if client has to loiter a while.

Shields was recommended to me as a knowledgable, honest and fair auto shop…read more I had a bad wheel bearing on my Subaru Crosstrek, they agreed and replaced it within just a few hours. I like that they warranty their work for a couple of years. Satisfied customer.

They are excellent in car maintenance and repairs at a reasonable price on all types of vehicles,read more

I had a small oil leak and my husband's car engine light had turned on and we took both our cars to…read moreReece's because it was the closest place to our house. You can tell the place is close knit and run small. They took great care of our car making sure to look at everything besides what we came in for. I felt like their prices were very fair and they did a thorough job. They did take a while but it was a very busy day and they let us know ahead of time it would be a long wait. Fun note: they have a giant aloe plant in the window and lots of baby aloe plants from the big one and if you ask about it they will literally give you a baby aloe plant! So I might have had to pay for my car to get fixed but at least I got an aloe plant! Pro tip: this place is right next to my FAVORITE coffee shop so if you go here you can just walk across the road and hang out at Sunergos while you wait. Pretty awesome set up.

I will not use Reece any longer. History of mechanics not knowing how to fix an issue, extremely…read moreoverpriced, trying to return vehicle with problem not resolved, getting vehicle back with additional problems that were not there prior to their "service." And similar to other reviews, getting treated like I'm crazy, it's not their fault, they did not cause additional issues, etc etc. Do not recommend and will not be using any longer. And I live in the neighborhood. Hate to have to go somewhere else that is inconvenient but can't stand the treatment from this shop any longer. And the drain it puts on my bank account with any small problem. Just bite the bullet and take your car to the dealer. At least it will get fixed correctly.

Upfront about cost and repairs. I trusted them right away and they did an awesome jobread more

Bill and the team do great work and really care. I always know they do their best and care about…read moremy car.

Steven is extremely knowledgeable and thorough. Not only that but his pricing is very reasonable…read moreand even lower than other garages in the area. He's also just an amazing person who goes above and beyond to help. My husband tried doing a large mechanical project himself to save money. On his own time on the weekend and at night Steven came over to help him.get it back together and properly do the valve cover gaskets! He was a life saver. ​

Kentucky's Best Garage truly lives up to their name! From start to finish, the experience of…read moregetting my car serviced was absolutely wonderful. The staff was friendly, professional, and made the entire process stress-free. I also had new headlights installed, and they are perfect -- the best I've ever had! This was hands down the best experience I've ever had with a mechanic. Thank you, KENTUCKY'S BEST GARAGE!

My catalytic converter was stolen while I was on a caregiving job. WDRB contacted me and I agreed…read moreto do a story to make the community aware of this very common theft/vandalism that has been happening in all areas of the country. Here is a link to the story: https://www.wdrb.com/news/police-see-spike-in-catalytic-converter-thefts-in-louisville-say-crime-happens-in-minutes/article_f5d1c8d0-6498-11eb-9ce6-0b879655268a.html I don't live in the area where I was employed and I had no idea who to call when I discovered this theft/vandalism. Therefore, I started looking at online reviews in order to find a reputable, local repair shop. I finally chose Louisville Automotive Shop. I took my vehicle to this establishment because of their great reviews. Throughout the process of trying to get my car repaired, I had several issues with my insurance company. They were a week late getting an adjuster to assess the damage. Then, the estimate they provided was garbage because the quote consisted of the incorrect parts and labor needed for the repair. That was just the beginning of how inefficient and time consuming this nightmare process became. Nermin is the owner of this established business. He took over this tedious process and turned out to be my saving Grace in this scenario. His first experience was when the towing company, assigned by my insurance provider, was delivered my vehicle to the wrong address. The shop was closed that day and Nermin took his day off to find the car several doors down the street. It was left in a random parking lot, unlocked, with the keys openly visible in the center console cup holder. He took the car to his shop and parked it inside the locked garage. Unfortunately, that was just the beginning of a long, arduous process. The insurance company was not willing to provide the financial reimbursement needed for repairs and the whole process. I was told that this process should be approximately 3 to 4 days took 3-4 weeks. I could have never gotten my repair completed without the assistance of the owner, Nermin. He even gave me his personal cell phone number in case I needed him after the shop hours. He also called me to check in every few days to keep me notified of the "progress" regarding the repair. He fixed the vehicle within 2 days after the insurance company finally did their job. The icing on the cake was that he delivered my vehicle to my home, which is VERY FAR out of their delivery area. Nermin prides himself on being fair, ethical, friendly and knowledgeable business man. He will make sure that your repair is completed in the correct manner and that you leave a happy patron. You can't go wrong with this amazing local automotive shop!

They do not know how to do a proper oil change. This is the second time that I've come and my car…read morehas indicated that it needs oil a week later. Now I am fully aware of the Audi oil problems but when I was going to Firestone, I would never have an issue immediately after. It seems like they're more focused on doing an inspection and finding a major repair to fix than just doing an oil change! I won't be back because it might be cheaper than Firestone but it's not worth me having to put more oil in my car after I've paid them $80 for an oil change! Don't waste your time