When I called to schedule my tune up for my mini cooper, they were quickly able to get me an…read moreappointment for the next week. I was provided a loner vehicle to drive while my car received maintenance. We agreed what would be done prior to the service, and that was exactly what was done. It took less than 24 hrs to complete my service. They gave me locally made chocolate chip cookies and a bottle of water. My car is driving well. I'm so happy there's such a nice place that provides excellent service for my mini cooper, locally!

Took my car Mini Clubman 2023 due to brake message. Got it back the next day, they had to order…read moreparts. Got me in ASAP. Even had someone delay lunch to get me my car back since I had an appointment later that day. Price was about the same as Mini in Cincinnati quoted. Expensive, but that's Mini for you. Very courteous always.

There has been a change in ownership or management, and the experience I had will cause me not to…read morecome back in. From no call backs, to spending a whole day to tell me what was wrong, when I let them know what was wrong when I scheduled it, and was charged for them telling me what I already knew, to the new managing partner being very rude. He did just call back several weeks later to "apologize, but not sure what for". But his bosses called him about an email I sent to them. I hate writing bad reviews, but the management here lacks basic professionalism and I would not recommend using their services.

I'm not sure if they changed owners or what, but the second visit here was not good. They can't…read morediagnose the steering/alignment/wobble issue my van is having and they charged almost 300 for it. It's still exhibiting the symptoms I took it for. Pretty bummed.

I needed an inspection on my car before I was going to buy it. I wanted to be able to have someone…read morethat knew the car brand and could hopefully get me in as soon as possible. I called a bunch of different places and they were either too pricey or they didn't know the car brand that well. I called A1 Autosports and he was willing to fit me into his busy schedule last minute and was very reasonable on the price. He was very thorough and a very nice guy. His shop is small but he does a very good job and is very smart with cars, his other customers vouched for that as well. I would recommend to anyone who needs an opinion on a car/ or car issue. 5 stars! :)

From the owner: General Mechanic, read more

I've been bringing my vehicles here for nearly three years and have no regrets! Everyone here is…read moreprofessional, friendly and honest. I've never felt like I was being taken advantage of. We've all had that mechanic who was looking for the bottom of our wallet and didn't give a SHIZ about us. Most of my experience here has been with Chris. He's the best! He will explain everything to you in plain English. Several times I've been worried about a knocking, buzzing, smell, etc. and dropped my vehicle off here. Chris would call me ASAP he'sto say there's nothing wrong and you don't owe us anything!!! If you're worried about your ride and need an honest place to go, call these people!!

We have been loyal customers of this Big O Tires location for approximately 20 years, so today's…read moreexperience was extremely disappointing. One of our tires developed a screw in the sidewall. We were told they would not replace the single tire and that we would have to purchase four new tires, even though all four tires were purchased from this store just 13 months ago and were under warranty. Naturally, we questioned why the warranty would not cover the damaged tire. Our call was handed off to the manager, David, who was clearly angry that he had to take the call. He immediately became argumentative, raised his voice, interrupted us, and showed no empathy for our concerns. He was dissmissive and told us we could get tires elsewhere. When I returned to pick up the vehicle, I calmly explained that while I understood the policy, I felt his approach was unprofessional--especially toward customers who had been loyal to the store for approximately 20 years. He became angry again, spoke over me in front of other customers, argued about how long we had been customers, and threatened to delete our account. When I told him I was shocked by the way he was speaking to me, he responded, "I am not just the manager, I am the owner and you get what you give!" He then told an employee, "Air up her tire and get her outta here." I understand that sidewall damage may not be repairable and that there may be legitimate warranty limitations. My concern is not being told something I didn't want to hear--it is the disrespectful and unprofessional way the situation was handled. After approximately 20 years of loyalty, I expected much better.

They took the time to look over my car and its issues while also informing me on why was being done…read moreand what was found. Really felt valued while being there not just a customer spending money . They also had great prices. I recommend them for my repairs and upkeep if needed in the future . Amazing

Man oh man, if it wasn't for this shop I would have been in a horrible place…read more Spent good money at another certain shop that is "Toyota specific" in Middletown. And they destroyed the studs on my exhaust manifold from a simple bolt on magnaflow exhaust that should have been no more than 2 hours and a few hundred dollars. It left that shop leaking and loose, right rear cat failed and magnaflow honored the warranty and shipped me a replacement. Brought it back to have them swap the part and fix the leak. It leaked even worse and the owner told me straight to my face that it was not leaking and it didn't fit perfect cause it wasn't OEM. I finally find Eric with performance automotive and come To find out he even used to work at ams, so he knows what he's doing for sure. After spending 3 hours removing the old stripped studs and putting in new hardware, the magnaflow exhaust all went into place perfect like an OEM part . Had some other parts that needed to go on before a trip back to California and when I went to drop off truck my alternator was showing signs it was going out. Got all the parts together and he managed to swap that, installed my traction bars, do my carrier bearing on my driveshaft, and airbag cradles. Truck drives perfect now and while his shop rate may be "high" to some people, he actually is working that full hour and doesn't just sit around. I'd rather pay more per hour and less hours and ensure it gets done than some of these other shops in the area that charge less per hour but bill you more hours and mess things up like what I experienced that he had to fix. Overall you get what you pay for and simply put, He's the only shop I would ever go to out there.

10/10 would recommend this place. Nick was very helpful and gave great service. I didn't feel like…read morewas getting ripped off or that anything was being pushed on me. If I have issues in the future I will definitely be back.

Just all around good people and great owner . Most car places try to scam and dime you out of every…read moredirection. Owner here seems to genuinely care about his customers .

Seriously the best experience I've ever had with a service center. Long story short, I bought a car…read morethrough Carvana and this is one of the registered in house service centers set up through them. I had to open a claim for the tires since after being inspected we saw they were bad. They even brought me into the shop to show me the tear, wear patterns, and tread depth along with the need for a minor alignment. Troy and staff went above and beyond on going back and forth with the claim center to make sure I was taken care of with a new set of tires and alignment. Troy was on top of them constantly and handled everything professionally and promptly. I will be coming here for all future service needs.

Nobody likes purchasing new tires. It's never cheap. Bought 4 tires...it was time. Nearly $900…read more These guys threw in a free oil change and didn't charge be for a diagnostic on a sudden check engine light (turned out to be nothing). Appreciated their communication and timely service. Would recommend.