Take your foreign, luxury vehicle to the dealership. I let Big O tell me they know what they're…read moredoing on foreign cars ..and now I have over 2400 worth of damage. They didn't even give me the correct receipt for the 1315.00 work "they fixed". . Dealership...so upset, almost called Big O .. KARMA is real!!!... Never again.. Don't do it!! ..Brian, Greg, Jeff, .tried to be helpful ...up to the owner.

Today I had a 11:00 am appointment and was greeted by very prompt and courteous staff who quickly…read moretook took my CRV in for servicing. Within minutes the technical was able to remove the screw from my tire and verify it didn't puncture the tire. We were quickly on our way with no charge. Thanks for all your help and Go Cards!!

Heather stole my 365.00 for parts for my car and my car key and battery. I have filed charges with…read moreLMPD and she will be served by sheriff for court. I have reported to the attorney general, the secretary of state and the IRS as well I will be seeking full damages. Do not call or use these people! They scam and steal and cause more damages to your vehicle than it may have previously had. Currently getting an estimate for the damages she caused "diagnosing" incorrectly. This 365.00 has now caused a 2,500 dollar issue for Heather.

great service knows what she's doing she's very friendly best fastest and cheapest I've been to.. I…read morehear a lot of ppl say she's fastest in Louisville and it done right she ain't ripping pockets neither ‍‍ I will go here for everything for now on

I had to double task. I Needed my oil changed and fluids checked as well as replace a turn light…read morebulb. The people were super awesome and understood I was getting make up on for a date and they just did their job while I put on my face. Usually takes me about 30 mins and they got done doing everything before I was done. I was pleasantly surprised! They charged accordingly to what was needed and I was happy with that! I will try to come back to this valvoline because of how awesome they were!

If Oil change service gave military type awards, these two guys ( only two guys) would be awarded a…read moreBronze star Sadly for them , there was no other employees to open the second lane They never complained in my presence, remained professional and courteous! Oil changes are very expensive but these guys worked for it!

Terrible experience. Wasted an hour of my day. Didn't even show me the oil, cussed in front of my…read moreniece in multiple times. I had to ask them to check my tire pressure. They never checked my lights or my air filter. Every employee was unprofessional. I will never be back to this location again.

The wait was long. Was there an hour before we got serviced. The cool thing is that while you were…read morewaiting, there were a few people doing things to get done. They manage their time pretty well. I think they are understaffed honestly. Every time I go past this location there is at least 6 cars waiting. The employees wear masks but often times the mask is under their nose and not over it. I made sure my mask was on because of this. Many of them didn't have the mask on correctly. The prices are higher than I like but it is worth it. I wish there were more options of oil to get. I only am able to chose between 2- high and higher lol. I will continue to come here because it is the closest one to me. Everyone is super friendly.

This place is great. Very polite and professional. I highly recommend going here. Curtis was the…read moreTech that serviced my vehicle. They offer Military discount which is nice too. As long as I'm in town, I'll go over there.

always come to this location, workers always have Good communication and fast and reliableread more

All I got installed were some brake pads and he evidently bought the wrong ones because they…read morestarted squeaking a week after completion...He has a horrible attitude and pitiful customer service. His response was "you can pay me to put on new pads" after I called back to let him know my brakes were still squeaking. If he can't properly change brake pads I would hate to trust him to do anything else automobile related!! Book him at your own risk!!!

I called this morning and it's fixed now and it's just mid-afternoon and at a decent price thanks…read moreman appreciate the promptness​ and being a professional thanks again

I visited the Ken Towery location at 4050 Cane Run Road on Wednesday, June 26, 2019 because my car…read morewas overheating. Though I had had a bad experience in the past with rude service people there years ago, I was in a pinch, and had to stop somewhere for fear that my car would die if I didn't. After waiting about thirty minutes, the customer service guy came and got me, and he and a mechanic showed me where the radiator was leaking, and that the hoses needed to be replaced. They also told me I had a leaky valve cover gasket, and that to repair all of this would cost me about $977.00. I opted out of replacing the gasket, and asked how much for just the radiator and hoses. The guy shows me prices written on a note sheet, and points directly at the numbers $189.00. I said "So about $200.00? Right?" He says "might be a little more, but yes, about $200". So I go and wait. Now I was warned it would take a few hours, and while I wasn't thrilled at the prospect of waiting several hours after having worked all night, I didn't have much choice. Finally, after about 3 1/2 hours, the customer service guy tells me it's ready, and the price will be $773.00!!! I of course argued this, told him what the guy said and the price he SHOWED me, but he said if I wouldn't pay the $773.00, all he could do was take the parts off, and that would take another few hours. I was livid, and called him and his cohorts out for the lying, thieving jerks they are. He insisted that the mechanic had said the price was about $200.00 OFF the 977.00 he'd priced the whole deal including the gasket. So, as in another review on this site, he was basically holding me hostage. I was going to wait for the parts to be taken off, but I hadn't eaten or slept, and had to return to work for another overtime shift that night. So I gritted my teeth, paid the money, and vowed to make them infamous. And here's the absolute worst thing. In my original conversation with the customer service guy, I asked him to speak up, as I am hearing-disabled, and the batteries in my hearing aids had gone dead, as I hadn't gotten home to replace them. THESE PEOPLE EXPLOITED MY HANDICAP TO COMMIT FRAUD! I urge anyone reading this, and anyone and everyone you can share it with, to never patronize any Ken Towery location. To whomever at Ken Towery reads these reviews, I doubt seriously I'll receive any recompense from such a shady organization, but if you value your business and your job, you'll change your woefully negligent and fraudulent business practices, while you still have a business and a job. Not only will I never darken the door of any of your establishments, I will do my very best to dissuade anyone else from doing likewise. You should be ashamed of yourselves, for taking advantage of people this way. If I was the first person on this site to report such a thing,I could maybe consider it a fluke and a very expensive lesson, but as I read about so many similar experiences on this and other review sites, I realize that this is common practice for the thieves that call themselves Ken Towery. If there were only a way to give a negative "star rating"...

Not bad...Went for standard oil change ..took about an hour although I did make an appointment. And…read moreit was more than I originally expected but I drive a suv so...do the math. Best part was the people that worked there ..to the point and informative.

Good customer service over phone and at location. Technician also assisted with financial value on…read moretires. Thanks Actually tire not in stock, reason for a 4 star.

I was pleasantly surprised with how knowledgeable the employees were at this location. I don't…read morenormally hold out much hope with Pep Boys employees but; I was blindsided by the person I met recently! I even threw the odd ball internet question "please describe how this part looks", and gave them the water pump gasket for a 1997 toyota tacoma... Either the person behind the counter knew what I was up to or they were incredibly professional. They said it kinda looks like a number 9 or a 6. I was trying to troll them and got my rear bumper handed to me with class! Lol

This guy is a thief. I called him to change my alternator. He said it will take an hour or two. He…read moreshowed up on time. After two hours, he wasn't able to take it off. He told me he needs to go and grab a special tool from somewhere. Never came back and he stole my engine mount. For five hours, I have been calling him and he giving me excuses that he was arrested or something. He refused to return the engine mount. He left my car open with all screws on the floor. He made me miss my work because this is the only car I have.