Jonas called me before the appointment. I was given a window when he would arrive, he was early. I…read moregave him my spare key to lock up as I had an appointment elsewhere. Before I finished my appointment I had a receipt in my email, I arrived home with a perfect installation, glass was clear and perfect. I could not be more satisfied with his work, Mary who set and updated me in the office, and the care for my vehicle. 10/10 this is my new window service hookup.

Exceptional service! Quick, friendly, and professional. Highly recommend this auto glass company!read more

What can I say... My wife's rear window got broke out on Sunday afternoon, made an appointment…read moreSunday night with a cost estimate... And by 9:30 Monday mornings she had a new back door window... and the price was the same as the estimate.... The technican even vacuumed out the broken glass... They have my business from now own.

Unsafe Windshield Replacement - Periodic Advanced Driver Assistance Alerts and Systems Issues…read more I have been dealing with an issue for over a month. After Safelite replaced my windshield twice within a week the alert system began to throw repeated errors. I tried to address it with the company, but rather than own up to their mistake they push it back on me as a pre-existing issue. The store manage washed their hands of the issue rather than do the right thing. I have had no issues before the windshield was replaced. They only started after a heavy rain a couple of days after the replacement. The issue went away when the rain went away. We the rain returned last week the issue came back. I have reached out several times to speak with management and have never received a return call. I have been told many times that someone would reach out and that has yet to happen. UPDATE: Since I did not receive the a call back from management that I was promised on multiple occasions I escalated the issue to the Better Business Bureau. I have continued to get messages through BBB attempting to push the issue back on to me. I still have not spoken to anyone regarding the issue. The company made a mistake and should address the issue appropriately. This is a safety issue. the forward-facing camera is affected. Causing the advanced driver assistance alerts and systems to throw errors. At this point it is only errors, but if this is not addressed it could become a much bigger issue.

Joey went above and beyond to fix my Cadillac SUV! He had so many issues with my insurance company,…read morethat caused delays! He went ahead and fixed my SUV in a timely manner! Would definitely recommend this body shop to everyone!

Great mom and pop shop. It's a hidden gem. I damaged my passenger mirror pulling out of my garage…read moreand the manager was able to find me a replacement for my Camaro that is a 2012. I was so worried I wouldn't be able to find one in good condition being so old. They found one and was able to get it in for me within a week and instal. Prices were better than anywhere else. 10/10 recommend

I wish I could give more than 5 stars…read more I own a '94 Buick Roadmaster Estate Wagon and accidentally destroyed the passenger seat vinyl with battery acid. I couldn't find anyone who would repair but was eventually referred to Middletown Auto Glass & Upholstery. I went to the small "mom & pop" business to get a quote. This place is old school, and I mean that as a compliment. I was quoted a fair price. They took my seat out and I told them there was no rush, as I knew they would have to special order the vinyl. I also knew the color might be an exact match. Wow, was I surprised when, within 10 days, I received a call my seat was finished. I went to the shop and was blown away by the result. Not only was the color spot on but the repair of the seat was hand stitched with additional padding in the seat. This was one of the best auto repair experiences of my life (I am 60 years old). I recommend this business to ANYONE who needs auto glass and upholstery work. This shop may be the one of the last businesses where craftsmen actually work their job as an art.

Got me in quick. Did a great job fixing the headliner on 2009 Volvo s40. Matched the headliner with…read morestick fabric and very flexible to meet me to pick vehicle up.

Have brought two vehicles here for window tinting! Prices are good, and service is top notch! I…read moredrive about 30mins to come here because I know it's going to be a great experience. Highly recommend coming here for all your window tinting needs. They also now offer vinyl banners and vehicle graphics.

Did a great job with our Ram 1500. Same day turnaround and for an awesome price! Thanks for the…read morereferral Cheeks!

I was recently in a "fender bender" accident that caused a small scuff and dent on the side of my…read morevehicle. I wanted to have more than one estimate for repair performed, so that I could see what my best option would be. I went to Etscorn & Sons Collision Center, after receiving an estimate at the dealership, to see how the prices would compare. Everyone always says the dealership is the most expensive, so I wanted to check out some other collision centers as well. I had a great experience getting my estimate with Etscorn & Sons. The staff was easy to work with, they got me scheduled quickly, and the repair estimate was performed quickly. I brought my car in, it was examined, and they emailed me the estimate within 24 hours. The reason I am not rating this shop higher, is because I believe they are greatly over-charging their customers. The estimate I received from them was over $1,000 more than the estimate I received from the dealership (which again, everyone knows is usually the highest). Obviously, I chose not to have my car repaired here, so I cannot give any opinion on their work product. I would hope it is perfect for what they're charging. If I find myself in this position again, I will not be returning to Etscorn & Sons Collision Center. Unfortunately, cost matters. And this shop is just too overpriced.

Avoid this place at all cost. I dropped my car off for an estimate only at 11am. By 4pm I hadn't…read moreheard anything. I called to ask if my car was ready to pick up. They said that it is correctly turn apart and being repaired. I still have not received an estimate and I never approved any repairs to be made.

Quick, friendly service. Timing was great-they got my car done in a few hours. The tint is so dark…read moreand so beautiful! I am so impressed! I also loved that they were playing Christian music and had Bible verses written on their white board. I'm grateful I made the right choice---worth every penny!

OMG!!! This shop does not know what he is doing. he uses cheap tint. I had to come to Sun tint…read more(professional window tinters). and have them strip off Lowery's tint and had to pay to have it all redone. Not only is his work awful , he's extremely rude and hateful. He refused to give me a refund. do yourself a favor and stay far away from this rinky dink shop run by a very hateful nasty man. I should have known by the look of his shop. come to Sun tint with is a professional clean shop with helpful friendly staff. Lowery's is terrible!!!!! I got robbed!

I had an amazing experience at Bluegrass Collision Center. I was in a unique situation where my car…read morewas rear-ended while parked on Bardstown Road as I was stopping through town driving back to Colorado. Bluegrass was able to get me in the next day (everyone else was quoting me 3-4 weeks before they could even see me) and were extremely communicative the entire time my car was in the shop (a little over a month). I was really impressed and encouraged by my experience with them for a multiple reasons: 1) Their customer service was incredible. I was freaking out on the phone after having this very logistically inconvenient accident and Wade was really helpful and calmed me and my worries when I first called them. Derek (I think that was his name) who worked at the front desk was lovely in every interaction I had with him, in person and on the phone. I had to go home to Denver over the roughly 40-60 days they had my car and they communicated with me the whole time. They never even thought for a second about charging me to store my car on the lot while I tried to figure out how to fly to Louisville quickly once my car was ready. 2) My car looked like nothing had happened to it once I got it back--and to this day it drives like a breeze (this happened 3 days before the end of August 2023, got it back beginning of October 2023). You run a stellar business and I appreciate you all!

Fast response for estimate which I appreciated very much. I understand being busy and having to…read moremake time for new customers.......