Brad always takes excellent care of me and my car. I have a very difficult-to-access insurance to cover flat tires (which I get often in East Oakland) and Brad takes the time to get in touch with my insurance and make sure I get coverage. Brad is honest about what services are needed, how much they cost, and how much time everything will take. He also always offers options to reduce cost if needed and gives me guidance on what is absolutely essential to keep my car in safe working order. Brad clearly understands automotive mechanics and can explain things in layman's terms to someone like me that has no experience in this area. I've followed Brad to his new location at this Big O and if I encounter future service needs I will definitely return! read more

Big O Tire is on the come up. They are offering good coupons and the girl at custom service is very nice. She was super friendly and nice to me. They offer free coffee and drinks and did my work pretty quick and I was happy with the results. I normally do my own work but with the cost of materials and clean it. It makes sense to bring it to a place that can take of this for you. I would happily return keep up the good work. Glad to see you guys turning it around. Glad to see custom service isn't dead :) read more

My husband called to check first if they are busy for oil change with tire rotation service (because I gave him a groupon voucher for that). He was told if he comes at 9:30am, he will be out in one hour. He was on speaker so I heard the conversation. He asked what if he comes at 10am (because he would like to eat breakfast first), Marvin, the manager told he that'll be 1 1/2 hour service. My husband doesn't want to waste his time waiting longer than 1 hour so he said he will be there at 9:30am. He made it at 9:30am but he said there was a road construction so he had to drove around again. He parked at 9:35am and was checked in at 9:40am, and was told that it'll be 90 minutes to 2 hours wait. Wow, no more turning back for him so he had no choice but to wait. He was not happy because his day is gone. Then to make things worst, he was charged an extra $16.95 because the Groupon voucher promo is not enough for the SUV. Also tire rotation was not done because they said they could not find the tire key and if my husband really want the Big-O tires guys to do the tire rotation without our tire key, that will be an extra $100. What a rip-off!!! Never again will we buy Groupon and never again will we come back to this Big-O Tire branch because they only want your money! This should be ZERO star but giving one because they found a nail on our tire and they fixed it, of course they charged $40 for that... nothing is free and I don't expect that to be free. read more

Big O Tires - Screenshot of their Groupon - Tires Near Me - Hayward, California

I had an outstanding experience at Big O Tires on Mission Blvd in Hayward. Jorge Cisneros and the entire team were professional, thorough, and extremely knowledgeable. Their comprehensive inspection was detailed and transparent, giving me complete confidence in their recommendations. I was impressed not only by the quality of their work but also by the level of professionalism and care they bring to every interaction. They took the time to clearly explain everything and made the entire process smooth and efficient. It's clear this team values honesty, quality service, and long-term customer trust. I highly recommend Big O Tires on Mission Blvd to anyone looking for reliable automotive service and excellent value. read more

These guys were incredible. I came in because I thought I had slow leak in one of my tires. But they checked all for and didn't charge me a thing for checking them. That alone is worth the 5 star review. They did however find some hoses and caskets that were leaking. The oil light has been on for years even after an oil change. I check it on the regular. The hoses they had micro mini leaks in them were causing the pressure to drop that's why the oil light has gone off. Plus the honesty was spot on. Accidentally left my wallet and CC cards there. Got a call just as I walked in the door. Said I'd be down tomorrow. Well 4 days later still haven't picked it up was so involved with a project I was working completely forgot about it. They did they called and left another VM saying it's still in the safe when you decide to come get it. I'll be back. read more

Highly recommended! They do the work that needs to be done. No upsell. Just getting it done! Liliana was really pleasant, polite, straightforward, and professional. Lastly, the bathroom is soo clean! read more

I came in for a flat tire and the the puncture was on the side wall so that means you need to get new tires so I got two new tires. The service was excellent. They pointed out other needed services. read more

Brad and Alyse were helpful and friendly. The shop is huge and clean, unlike other tire shops in the area.

I had the best experience. Stranded in the rain, i was welcomed in, given quality repair and friendly service. I will be back soon to spend more money on any of my tire or automotive needs. I appreciate them read more

Customer service person very helpful and very nice. Got all my questions answered on another car I have.

Great customer service. George,Tommy and Alyse went above and beyond for us!! Car troubles are never fun and they got us back on the road . Aldo is an amazing tech and to great care of us!! read more

I have been at this tire three times and it's my go to! Every time I go the people have been super helpful, I always ask a lot of questions and they are always happy to help! I know they truly care about their clients. I have gotten my tire alignment, oil changed, and air filter changed. The price is not too bad for the services they provide! read more

I purchased a groupon after calling the shop to make sure they accept it. When I went in for the wheel alignment service, they refused to honor the groupon citing change of ownership. I have still to this date been unable to get the refund on the groupon. Left with no choice but to dispute the transaction. So much hassle and waste of time. read more

Came here last minute as a recommendation from my mom. I was looking for something close and convenient to home. We did go to I had one flat tire and I needed a new replacement right away. So I drove here in the morning about 8:00 a.m. on a weekday and I was seen and helped right away. The first assessed my flat tire to see if it was repairable. Unfortunately it was not, so I needed to buy an entirely new tire. They have a range of prices on tired depending on your budget and quality. I paid around $200 for the service and the tire and insurance. The service itself was very quick and took only about half hour which gave me time to grab a coffee from the corner coffee shop across the street. I do believe they offer other services , like oil changes. The staff was also very friendly. I highly recommend it would definitely come back for my next service. read more

Big O Tires - Tires Near Me - Hayward, California

Excellent customer service and I must say the the shop and especially the bathroom is very clean, I was very impressed with everything.

I needed an oil change, so I decided to find a place through Groupon since everywhere else was overpriced. Once I bought it, I called Big O Tires and scheduled an appointment on a Saturday at 8am. I know from experience that oil changes usually take awhile, so I wanted to be in and out, especially on a weekend. I was a bit confused when I arrived because I wasn't sure if I should park my car at the parking lot on the side or in the servicing area. Luckily an employee was outside and told me that I should drive up to the servicing area. Once I parked, I went inside with her to the counter and she immediately helped me. I gave her my keys and my Groupon voucher, and she told me that it was going to take about 45 minutes. There was seating right next to the counter, so I decided to just wait there. And right at 8:45am, they were done! Before I got my keys back, I had to pay an extra $11 for the recycling fee. This was by far one of the best oil change experience that I've had in awhile. I really liked that they were efficient and most importantly friendly. Another big plus is that this location is close to my home. I will definitely be back again in the near future!! read more

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Alyse is always amazing and makes car Maitnence and repairs easy. She explains everything and gives options with various prices. I always recommend friends and family to come to this Big O. I will be long time consumer as long as Alyse is here. read more

I brought my car to Big O Tires in Hayward for a four-wheel alignment, and it turned into one of the most frustrating and disappointing experiences I've ever had with an auto shop. After the first alignment, my car started making clunking noises under the front seats at low speeds and during turns -- something that never happened before. I returned to the shop and went on a test ride with the store manager, Marvin, who kept insisting he didn't hear anything and downplayed my concern. Back at the shop, they eventually discovered that they forgot to tighten a bolt during the alignment -- a serious and careless mistake. No apology was given at that time, but they tightened the bolt and redid the alignment. The very next day, the alignment was off again. I returned for a third visit, and only then did Marvin finally apologize and redo the alignment. Yet again, the following day, the alignment was off. At this point, I lost all trust in this shop's competence and decided to take my car elsewhere to have it properly diagnosed and repaired. I'm also concerned that driving with a loose bolt may have caused further damage. This level of carelessness and lack of accountability is unacceptable. I strongly advise to get a wheel alignment elsewhere just not in this Big O Tire-Hayward. Based on my experience, I seriously question whether the technicians are properly trained or even take their work seriously. I have all the paperwork documented read more

Usually when I'm at Big O, I'm hustled or I'm always left with more questions. But not at this location! If you're in the area, you can absolutely count on them. Brad, specifically. He has such a good attitude and is very knowledgeable. He went above and beyond what I asked and made my day so much better. This location will get you right! read more

Nice people. Can't stay on schedule. I had a 9am appointment sat there for 11/2 hour truck was still in the same place I parked it. No concentration for customers time! read more

I wish I could remember the guy in the fronts name... I think his name was Brian but excellent customer service. The service team did a great job they went above and beyond for my fleet vehicle definitely gonna be a returning customer read more

My grandparents and parents have been Big-O customers for years. I grew up with them and have been a customer all my adult life. We all praised them and trusted them. At least until a few years ago. I had a very bad experience at the Berkeley store about 10 years ago and wrote a lengthy complaint here on Yelp. I later went to others stores and had good experiences. But many of the locations have closed, prices have gone up and it appears that the deceiful practices that I experienced at the Berkeley store are now in practice elsewhere. There are many about this location. I understand needing to make changes if a business is struggling. Increase your fees if you need to, shrink your staff if you need to. But when you sacrifice customer service and stop giving customers a good experience, you WILL fail. Word spreads, you alienate lifetime customers and you become dependent on walking. It's a downhill slide into oblivion. It is a shame to see Big-O suffer this end. I hope they will wise up before it's too late... read more

I called and was told it would take a couple of hours to fix the tire of my car and I only have one tire that needed to be fixed. So I brought in my car and then was told it would take a few hours now. I got here within 15 minutes so what's going on? I don't have a ride and am stuck here who knows for how long?! Poor customer service. After two hours, I was told it can't be fixed but replaced and will cost $120+. I'm leaving and heading to another shop to get an estimate! Guess what? I brought my car to Castro Valley Tire Pros and I was told there's nothing wrong with the tire and they changed the valve for me Free! And asked me to bring it in if the tire still deflated overnight. I checked my car this morning and the tire pressure light is off. From now on, I'll only bring my car to Castro Valley Tire Pros. read more

Big O Tires - Big O Tires - Tires Near Me - Hayward, California

Very good experience ! Replace my 4 tiers and they did it great ! Good service ! Thank you ! read more

Don't trust them with your cars!! They never do work right the first time around CFO had mechanics put something in my oil and didn't even document it! The f'n blew the engine in my mustang and think they are not go pay for but I will see them in court! read more

Got 4 tires done and an oil change and my car is running so smooth now!!! Appointment is suggested because they were busy when i went but they got the job done. read more

Love this Big O Tires location! The employees here are so helpful and friendly. I come here somewhat regularly as I do the nitrogen fill on my pickup tires. If rarely filling your tires and their remaining the correct pressure sounds good, nitrogen is for you! Anytime I have a tire issue, they are quick to fix it. Highly recommended! read more

Beware of these scammers. I went in to get the front of my car checked and they stated that I needed to pay $2,400 for my front end to be fixed. I paid and later found out that they never fixed it after all and just robbed me out of my money!!!! GO SOMEWHERE HONEST!!! read more

Scam alert. I went in for a wheel alignment and was told I needed $2400 worth of front suspension work BEFORE and alignment can be performed. This was told to me by the Assistant MGR Alyiss. These repairs were not even optional. Moreover, I was told 'we can align it, but after one imp, your alignment would be off again. Hmmmm I am an auto mechanic myself, certainly not a suspension expert nonetheless. However, I have replaced tie rods before and know the difference between a tight suspension/ steering and not. There is zero play in my steering, virtually zero. What tipped me off was I was told I have bad shocks....on the report it stated bouncy shock (how did they know this on the rack lol) and said they were leaking. These are Bilsteins (yellow) with 30k miles on it! No oil on the shocks, no leaks. I ask for an inspection to confirm the work that was needed. I had one minor split bushing that does need to be addressed, not now as there zero noise or play. In addition, the tie rod was deems bad, with zero play in the steering. How did they come up with $2400? OEM parts do not even total $400! Labor hours? Shop rate? These numbers make no sense. Moreover, repairs that we're not needed other than one lower control arm bushing. read more

Big O Tires - Tires Near Me - Hayward, California

Excellent service & great communication! This was the easiest & quickest tire alignment I've ever gotten. Alanislyn was amazing, even when dealing with other rude customers, they still had a smile on their face! All the staff felt genuine, not like they're trying to scam me or anything like that. Would definitely come back. read more

Came in for oil change, charged $140 for oil, oil filter, disposal fee and only a tire rotation no tire balancing? Are you phukin kiddin me??? Definitely shop around this rip off place. DO NOT COME HERE!!! read more

The Big O team here is dope! They are always super helpful and quick. Thanks y'all for the great service!

Rep was nice BUT Almost two hours wait for simple oil change. NEVER AGAIN. Only second customer in this morning. Wish I knew how to change my own oil. I will go to Oil Changers next time. read more

My tire pressure light came on, they said there was no leak or nail in the tire. Light kept on coming on and they still couldn't find anything . Light was still coming on and I went somewhere else come to find out my tire was flat the whole time read more

Castro Valley big O tires is my favorite place for tires, and servicing such as oil change, etc.

If I could give 0 stars, I would! Please take your business somewhere else, there are dishonest mechanics working here. I went in for a tire rotation this morning and just now picked up my vehicle and noticed there is huge damage to my hub cab that I recently installed literally last week on Thursday. I work from home and barely drive, so the damage here is no doubt from this recent transaction I had with Big O Tires. I don't appreciate paying for a service, picking up my car when someone at this location caused the damage, knew about it, and let me walk out with my car like that. Where's the honesty? This place is trash with trash employees. Be honest to your customers that's the least you can do. In the meantime, I spoke to Alyse who said there is nothing she can do at the moment and the manager of this location will need to review the footage and return my call on Monday. Let's hope for that folks, I am very curious what will be said about this as their employees claimed the damage was 'already there.' To the manager, I hope you are reading this, I will take this up with my bank if it comes back that there is nothing that can be done. In the meantime, I will give them the benefit of the doubt to rectify this appropriately, I did have to come here and write this review because I don't appreciate the dishonesty. Please see pictures for reference. read more

Big O Tires - Obvious damage to my hub cab after tire rotation. Brand new hub cabs installed so has to be Big O Tire. - Tires Near Me - Hayward, California

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BEWARE !!! New management just as dishonest & incompetent as previous management !!! For me personally, (without the long story) lots of shady misinformation from current management ; regarding parts...wrong mechanic information, & repairs really not needed , but big-o manager said were...all above confirmed with other mechanics as i got other opinions...also new manager not fully honoring Groupon , etc..!! The list goes on ... Manager dishonest, untrustworthy, & overcharge's!!! What more do you need to know !!! After a couple of visits (i figured it out) with new management & big-o I'm done !! it's not worth it ...trust me!! read more

Had a problem with a valve stem on an old spare tire. Big O Tires (at 22484 Mission Blvd, Hayward) took it right in and fixed it on the spot in about two minutes - amazing! The shop was clean, safe, the location is great, and the best part was the staff: friendly, helpful, true professionals. Can't say enough good things about Big O! Price was fantastic too - can't be beat! read more

This place does good work but the problem is they don't have enough staff up front to help you. The people they do have ignore you half the time and seem to be in no hurry at all. A friendly "hello, we will be with you soon " goes a long way. read more

Came here for an oil change and tire rotation because of a Groupon I purchased. Alyse and her crew were incredibly helpful, professional, and quick. They didn't try and sell me on anything I didn't need and I felt very confident in their service. read more