I scanned my vehicle before I dropped it by for a diagnostic check with stress-free. They replied…read moreback with exactly what my scan had stated which was Banks one and two were running lean. Shortly after dropping it off, I got my detailed analysis, followed by a link that let me watch the work being done livetime. Thought I was going to end up paying a lot more than I did. 2006 F-150. Never been in the shop. I figured I was going to pay big time... I was due. Darin and George we're straight shooters, so I'm a satisfied customer. My lift that they provided was $8, that's how close I live. And all these years I've been going all these other places? Dang. DannyBoy

Where do I begin? I genuinely wanted to like this place because I had read several positive…read morereviews, and my initial experience with the staff and customer service was pleasant. I brought my car in because it wasn't driving the way it normally does. They kept the vehicle for a day and contacted me the following day to recommend replacing the transmission. The estimate was approximately $9,800, which was far beyond what I expected--and, quite frankly, extremely concerning. My vehicle is not yet six years old, and I have consistently kept up with routine maintenance, including regular oil changes. Naturally, I was very disappointed to be told that I needed a replacement transmission, especially at that cost. I decided to get a second opinion from another repair shop, and I'm very glad I did. They diagnosed the issue as spark plugs and ignition coils--not a transmission problem. After replacing those components, my car is now running beautifully. I appreciate the customer service I received, but unfortunately, I cannot justify returning to a shop that would recommend a repair of nearly $10,000 when the actual issue turned out to be something significantly less expensive. I understand that diagnostics can sometimes be complicated and that different shops may reach different conclusions. However, an estimate of $9,800 is a substantial amount of money, and I strongly recommend getting a second opinion before committing to a repair of that magnitude. Thank you for your time and for the service you provided. I sincerely wish you the best, but based on this experience, I will likely may not return.

I needed some work done on my 2000 F150 with 360K. Once again the work performed met or exceeded my…read moreexpectations. The shop rate is $220/hr but you get what you pay for with auto repairs. You can save on shop mark up by supplying your own OEM parts.

Not only are they friendly and knowledgeable, but they fixed the horn on my CMAX as I'd asked and…read morenothing else unnecessary-- fast and efficiently. They made further recommendations too. Very easy to talk with and understanding.

Great people working here. Jeremy and his people informed me I didn't need an oil change and walked…read moreme through what my car needed instead and saved me money. I've been coming here for over a year and they've always done a great job; above and beyond. They know what they're doing and I'll for sure be back to get my regular services

I am also one of those people who had been ignoring my dashboard maintenance light and putting off…read morea much-needed oil change, dreading having to go in - THIS IS YOUR PLACE! I went on a Friday morning on my husband's recommendation (he also gives 5 stars for an oil and transmission fluid change on our old van), only one other car ahead of me, and got seen immediately. In 30 mins and without leaving the car, they changed my synthetic oil, checked my fluids and lights, offered to check my tire pressure, and washed my window, while I chilled, answering texts and calls in my car. Big thanks to Sedrick, Alik, and especially Jorge for the honest and prompt customer service. I had a rear windshield wiper that I bought and Jorge very kindly taught me how to install it (though I bought the wrong one oops) - new life skill unlocked thanks to you, Jorge! Will be back in 5,000 miles - fast, easy & painless for car-maintenance phobic people like me!

This was my first time getting just an oil change instead of a full checkup at the dealership or…read moremechanic. I was impressed by how quick it was! In just 20 minutes the oil change was done, and I didn't even have to leave my car. After applying a discount from the website, the cost was about $100 for full synthetic oil.

Convenient spot! Irene and Mark helped me out. I got to stay in my car and eat my lunch and answer…read moreemails. I'm pregnant so I loved that! Will come back!

Used to go to another place in Hayward for my oil change but my dad said this place the service was…read morebetter and the workers are simply more pleasant, and I couldn't agree more. Never going to another place for an oil change, Insta Lube is the best. It's a business that cares about customer service, a sector I feel is neglected or at least is overlooked in the auto industry.

I have mix review just because this last time I went I was charged $50 more than I'm usually…read morecharged. I asked what happen and then just said prices went up and I explain I'm not use to paying this much. Honestly about the same price taking the car to the dealership.

Great service! I needed a lot done to the car. All the brakes and rotors were changed, oil was…read morechanged, and also the headlights weren't working. The headlights took an extra day since the car is a euro and the parts needed to be ordered. The place is busy and full of cars! Definitely go in early or call to see when the best time is to get your service done. I was looking at the low star reviews.... Be realistic with your expectations when bringing in your car. If you have a unique problem, chances are it's going to take longer than you would want it to take to get it fixed. Otherwise just go to the dealer to get it fixed and pay dealer rates/prices. All in all, Vinh's pretty straightforward and honest about the labor and parts. Definitely recommending the shop to all my friends!

Came by for a SMOG, fast and easy service! Highly recommend coming to see Vinh for all your car…read moreneeds.

You should read this because these stars were hard won. I've been to other shops in Castro Valley…read moreover my car's lighting issue. I've been over-charged, bait and switched, wildly underwhelmed, and still, my car's lights didn't work after paying out far too much money. When i brought my car in to these folks, they listened. They were kind. They had a specialist in San Jose who drove up to check on my car, for which they didn't charge extra. They spent extra time making sure they knew exactly what was going on before they even came up with the estimate. They got a good price on the part and didn't throw a huge up-charge on it. On top of all that, and all the time and effort they put into this, they only charged me for an hour of labor. Even better, they got the job done perfectly. Honesty. Integrity. Amazing skills. They may not have the fanciest shop in Castro Valley, but they have the best crew in Castro Valley. I won't be taking my car anywhere else from now on.

I truly appreciate the clarity and transparency this place provides. I especially want to give Joey…read morea huge shoutout -- he is kind, professional, knowledgeable, and genuinely makes every client feel valued and comfortable. He always goes above and beyond when explaining the services I'm paying for, as well as any future services I may need. When he provides future services, he offers estimates so you can make a clear decision when the time is right. What I appreciate most is that he takes the time to educate me without ever making me feel pressured into purchasing anything. Joey provides honest guidance, answers every question clearly, and makes the entire experience stress-free. Highly recommend!

Great service!!! Very friendly!!! Very helpful!!!…read more Highly recommend!!!!!!! Kaiser was very knowledgeable and helpful !!!

Kaiser & Gold are very nice technicians.... Especially Gold,…read morehe told me what to do to make my car in good condition.... well done!

The absolute best. I've been coming here for a while and they are like family to me now. I'm so…read morehappy I found this place. Highly recommend!

They oil changed and serviced my car friendly, quickly, professionally manner checking every…read moredetail, topping off my washer fluid. I highly recommend E-Z 10 Minute Oil Change! One of the best places to bring your car in San Leandro!

Bryan is absolutely the best! He handled my tire needs quickly and made the entire process so easy…read morethat I was still able to make every one of my appointments that day without a glitch. That was so impressive. The associates and management I encountered at Big O Tires in Hayward was professional, reliable, and genuinely focused on their customers. When I walked in, the only customers there were myself and other women, and I noticed how kindly we were all treated. I felt comfortable and safe within the clean lobby, and I trusted the team with my car's needs. I purchased a full set of tires for my other vehicle at the Dublin location a few months ago, and the customer experience there didn't even come close to what I experienced in Hayward. Bryan and the gentlemen on this team have made a great ling term customer in me. This is where I'll be going for my tire needs, and will recommend

Probably the best value oil change you can get in the bay. $59.99 for full synthetic oil and filter…read morechange, tire rotation, and full inspection. +$5 for recycling, +$10 for some other fees. You'd have to pay $50-$55 for the parts itself! $25 for labor is a no brained. It took them 2 hours, to get all of it done. All Big O Tires are not the same. Hayward location will break everything down for you after the inspection for you and what they will charge. They will not pressure you into going through with it. I liked this part the most. I went to San Ramon Big O Tire and they would pressure me in getting all the recommended fixes... and they also took 3-4 hours to get the same procedure done. Going to Hayward Big O Tire to get your oil and inspection done will save your sanity!