Steven was a very good and professional guy .. I was stranded and in need of a tire during rush hour and he hooked me up with tire and in less than 10 min I was on my way home read more

Tire Choice Auto Service Centers - Tires Near Me - Castro Valley, California

I got a nail in my tire and stopped by Tire Choice Auto Service Centers. They weren't able to fix it that same day due to how busy they were, but they assured me that if I came back the next morning, they would take care of it first thing and at no charge. The gentleman who helped me was professional, friendly, and set clear expectations. I returned first thing the next day, and they handled the repair quickly and efficiently. I picked up my car later that day with no issues at all. I'm really grateful for the level of service and follow-through. Highly recommend them for their excellent customer care! read more

I'm disappointed to be writing this because I chose this location based on consistently positive past experiences. The staff had always been friendly and helpful, and I've recommended this shop to others in the past. During a recent visit, I was quoted around $2,200 for new tires. I wasn't comfortable with the price, which I understand is my choice and the shop's decision to set. I declined and was advised to buy tires online and have them shipped to the store for installation. When I called to confirm the tire size before ordering, since the shop still had my car, I received incorrect information. When I called again, I was given different sizes without anyone checking the car, even though it was still at the shop. I finally had to insist that someone physically look at sticker insife my vehicle to verify the correct size. I initially let this go. The tires were delivered in less than a week, but I received no notification from the store. When I called to check, I was told my tires were not there and that maybe they were delivered to a different local store "because that happens all the time." I then had to spend time contacting Tires Easy and FedEx, only to confirm the tires had in fact already been delivered to this location. The main issue was my interaction with an employee named Steven on the day of installation. I explained that I had been there a little over two weeks earlier and that the 'service due" message on the dashboard had not been cleared. Steven immediately dismissed what I was saying, replying, "Isn't the car electric? We didn't do an oil change," and spoke to me condescendingly. I also let that go for the time being, as I know this notification has been cleared before. Later that day, after receiving a text saying the tires couldn't be installed with photos that didn't clearly explain the issue, I called the store to understand what was going on. During that phone call, Steven repeatedly cut me off and spoke to me in a dismissive manner. Instead of helping problem solve or explain next steps, the call was effectively shut down. When I came back to the store to pick up my car, the same behavior continued in person. I again tried to explain the earlier tire size confusion and understand how the issue could be resolved. Steven interrupted me repeatedly, offered no guidance, and ended the conversation by stating the tires were "spare tires," without any attempt at collaboration or explanation. I was willing to overlook the earlier confusion and wasted time, but after being treated this way, it made me question the overall professionalism and communication at this location. I won't be returning. In a time when costs are high and customers have many choices, customer service plays a critical role in where people choose to do business. A company's reputation is shaped by the experiences it delivers, particularly the most recent ones. read more

I came in with a punctured tire, and my experience from start to finish was seamless. Great customer service, and done quickly with high quality! read more

I really recommend this place. This is my third time coming here, and every worker who has helped me has always been very kind and professional. They even helped me out when they were having a super busy day read more

It's unfortunate that I have to write this. I purchased tires here two years ago and had an excellent experience; however, this time was the complete opposite. After getting four new tires, I noticed the very next day that my car was making a rumbling noise. When I brought it back, I was asked to drive the car while one of their mechanics rode in the passenger seat, but the noise didn't occur during that drive. The following day, I returned and asked for a manager to listen, since the sound persisted. He rode along, and although the noise came and went, it wasn't consistent. Instead of offering to put the car on a lift and inspect it further, my concerns were dismissed because the noise couldn't be reliably reproduced. To make matters worse, one of my hubcaps fell off, which suggests it wasn't secured properly. When I brought this up, I was told to go buy a replacement myself, and they would install it, along with offering a free oil change at a later date. That response was frustrating--why wouldn't they take responsibility and have an employee obtain the hubcap? I ended up taking my car to a trusted mechanic. Once the car was lifted, the problem was immediately visible: the control arms were not seated correctly, and one was cracked. I'm not blaming Tire Choice for the damage itself, but a more thorough inspection during the tire service could have identified something so obvious. Likewise, more attention to detail might have prevented the hubcap from coming loose. If I had ignored the noise and assumed it was nothing, the situation could have become dangerous. This experience reflects a lack of attention to detail and a rushed approach to service. Unfortunately, I will not be returning. read more

I bought a tire last monday.soon as I was waiting and about to pay,the cashier employee dude ignored me.after 20 min more of waiting,I said " I'm ready to pay". He responded out of negativity and snobby character like others were retarded.i spoke out " just give me the amount that I have to pay so I could write this check". If others have to get loud to check those rude employees,they shouldn't have a job there knowing others are paying them serious money amounts.( Disrespectful employees, I left uptight and heated.( They should didn't have a conscience; they shouldn't have a job there , knowing customers are paying that company serious cash.fire that behind the flesh dude.and he apologized to others after I left knowing he was the asshole to others read more

They do not deliver as promised. I was told a tire change would take 1.5 hours and when I called 2 hours after drop off, they mentioned that it will not be ready for at least another two hours because there are other cars ahead of mine, which they completely neglected to mention. read more

As a female it's often hard to find a place to get work done on your car without a lot of hassle. I'm a contractor, I'm a female, and I know what I am talking about. The store manager is extremely important here. He remembers you, your car, when he saw you last, and everyone wants to be remembered right? I have 4 cars and bring all 4 here for tires, alignments and breaks. They've never done me wrong, they've giving me amazing results, and when comparing prices they are spot on with the options! Nothing more to say except I'll be back! read more

I took my husband's vehicle to another shop for a service and they told me they had pulled a rivet out of a tire. Where it was it couldn't be patched it had to be replaced. Since my tires were under warranty they temp patched it so I could drive it to where the warrantee was. I took it in, and Ramon, a really nice helpful service advisor helped me out. When they told me the car was ready I went to get it but dealt with a different guy, Steven. I had already seem my husband's car and that they had not replaced the tire with the temporary patch. They had replaced the 19 year old spare as I had also requested that obviously I had to pay full price for. Since I knew they did not fix the dangerous issue I went in a little heated. I told Steven they did not replace the tire and he insisted that there was no patch. I said yes there is and he called me a liar, walked me out to the car and told me to show him where it was. I said it where Pep Bots had marked the tire. Obviously you cannot see an inside patch from the outside of the tire, thats why they marked it. He again called me a liar and claimed HE had marked the tire. I was furious and at that point was yelling. He refused to help me further told me to call corporate. He proceeded to give me the number to his tech assistance instead of the customer service. Luckily the nice older gentleman that actually does the work came and understood the problem, took off the tire and saw not only was there a patch but it was already peeling from driving the two miles on it. He had another tire ordered and when Ramon came I spoke with him. I have been coming to this location since before it was Goodyear. I have had 5 cars there for tires or services. NEVER AGAIN. My husband could have been killed if he had a blowout on the way to work and this guy just calling me a liar and screaming at me? I'm still beyond angry. I even thought about contacting the BBB read more

This place is doing a good job with what they have. They need more staff to handle the work load but what they do have is good staff. They took care of me on a Sunday. When everyone else was closed. Credit where credit is due. read more

Timely, professional service. Steve was positive, very knowledgeable and helpful at the front desk. Justin, who repaired my tire, was efficient and thorough and went the extra mile to check all my other tires. I was in and out and service was a breeze. Thanks guys! read more

I have been coming to This store for over 15 yrs. THe previous two managers , German and Darryl, were excellent and knowledgeable and had great customer service. Robert and Reuben the techs were great also. Today. I went in because my son's Camaro suffered tire failure, and Ramon took really great care of us. ON top of that, later on the longtime person there, Steven, was great... explained everything and told us to be careful of a small isssue on another tire, plus need to watch the rim deformation. Steven was excellent. And I highly recommened everytone to look for them when you come here. Honest, caring, and knowledgeable . That is why all 5 of our cars are taken care of here. We can go to other places..and did at one time when another person gave bad really bad service... But we are back ! read more

The service was incredible; and the staff is so very nice and professiona. Super Quick and reliable. Steven was very helpful and very knowledgeable. Jordan was a hard worker and very efficient with his work! 10/10 read more

Lots of room for improvement at this business. You guys broke my TPMS sensor then wanted to tell me I need to pay $185 for you to replace it and you guys scratched and chipped my brand new wheels. Also $185 for one tpms sensor is robbery. That's terrible customer service folks. read more

Came in for an alignment, talked to Eduardo and the rest of the team and was very satisfied with the communication. Very quick, friendly, and simple! read more

son dropped off car to have breaks Inspected and was told he would receive a phone call after the inspected. later that day they called saying his car was ready and was going to be $713 for rear breaks which was never approved. completely unprofessional. will not be going back or referring them. read more

10/10 great friendly fast service !!! I went in for a tire repair and was out quickly

Helped me change my tire free of charge after it blew up on the freeway. Thanks lads!

Been coming here for years. The customer service is amazing and they always do quick and efficient work. Thanks guys!!

Noticed screw in my tire while grocery shopping and brought car to Tire Choice. Sure glad I did. Even though the shop was extremely busy they fit me in and repaired it promptly. Will recommend Tire Choice to all who need their tire needs met. A big thanks to all at Tire Choice in Castro Valley. read more

I bought some tires online and had them installed at Tire Choice in April 2025, they were short handed but they still performed the work quickly and treated me as if I bought the tires from them. I recently picked up a screw in my tire, and thought I would go back since they treated me so well the last time. The woman at the desk was extremely nice and said that it would be an hour before they could do the work, I said that I would wait. They started on the work in less than 15 minutes and finished quickly. Great staff. Definitely going back. Thanks! read more

Absolutely dissatisfied with the service. I was 3rd in the line when they opened the store in the morning and contacted the employee. I advised him that I have a Groupon and I am looking for oil change, tire rotation, battery and multi point inspection and a diagnostic on visible coolant leak. His immediate reaction was I need to show him the coupon otherwise I can repeatedly come to the store for oil changes and not pay for them. I felt harassed when he said that and I am still wondering is it because I drove an old truck or maybe didn't look a certain way. The next thing he said was I do not have an appointment which was completely false. I showed him the message confirmation. I told him to check for the coolant leak below the reservoir. 6.5 hour I called to get a status and he said they didn't get to my truck. ( I was 3rd in line) 1 hour later I called again and he told me the truck is ready. I went to the front desk and was told everything was perfect with the truck. I know there is a coolant leak so how's everything perfect. There was no mention of battery status, tire or brake status and when I asked about the coolant leak, I was told to come back and setup diagnostic appointment. Next day the battery failed and the AAA guy told me your battery was failing. If Tire Choice employees would have checked, it would have saved me trouble. Overall absolutely disgusting experience, I felt his statements were motivated by some sort of discrimination and bias. Worth ethic was below standard. Never going there again. Mr Young you need to work on your customer service skills and have some respect for others read more

I am very happy with tire repair to my 2024 Kia. Showed up around opening and the wait was short.

Tire Choice Castro Valley- great service and quick. Justin was friendly and fast and fixed my tire problem. Thank you.

I had a great experience at Tire Choice in Castro Valley. The service was fast and friendly. It's why I keep going back.

Great service prompt Quality of service work can be more efficient location is good and convenient read more

Called this morning asked if I needed an appointment to come in to get an oil change the person who answered the phone said no come in any time so guess what? I came in at 1 pm same day and now they aren't taking customers for the rest of the day. What the person should have said is as of right now you can walk in but that's subject to change. Already bought my Groupon so I will still have to come back and get serviced but will not be coming again. Julius was not assertive very dry no personality. read more

About a year and a half ago I got a full set up run flat tires from these guys. It ran me over $1600, but came with their warranty so I was ok with it. Well today I had a nail in my tire and it was flat when I came out this morning. So I call them and ask if they can help get me back on the road. I only live 2 blocks away, so I was hoping they could take the 15 minutes to get me going again. Nope. Nope and nope. So TLDR: They would be happy to honor their warranty - if I'd kindly return in a week, they would then look at my tire. Come back in a week. For a flat tire. Under warranty. Let that sink in for a second. I drove over hoping I could talk with someone and get help, and that ended up being a waste of time. So after that, I got back on Yelp and found the next closest tire shop, who fixed my flat and got me back on the road in about 10 minutes. I'm going back to buy my next set of tires from them tomorrow when they come in. I'm so glad that tire shop turned me away, now I found a place that actually cares just over in Hayward. read more

I've been coming here for years and I haven't had great service and the manager was outstanding. I had an 8 AM appointment today. I got there and somehow it had changed to 9. Nobody told me I'm now the third person in line. The person before me was told that they installed the wrong sensors on his tires. That's why they weren't working. I ordered the wrong part. He was not aware of it. The manager on duty would not honor the 8 AM appointment and basically refused my service. He made the keys and told me to leave and get out. I talked to a customer in the parking lot that was on her way back because her tires are already leaking. They just got put on the place has gone to crap and the manager should not be working in customer service. Do not come to this location. I repeat do not come to this location when I asked for a number for the corporate office, he told me that that's why they made Google. read more

I went in to replace 4 tires while on my work-shift under special permission of the company and after the installation was completed I was still able to return to work on a good time. It's been a month and I've had no issues as of now, Thank you for your service! read more

THEY WILL DAMAGE YOUR RIMS. Sales associate, Brandin, said it was totally normal to have deep gouges and scratches on your rim after they repair a flat due to how their machine clamps work. Disgraceful that the first thing he said was an excuse that they are not liable then proceeded to say that is normal and how the wheel clamps work. I have NEVER had a rim damaged like this from having a puncture plugged! Would not trust on my rims again, very poor and we have used them several times in the past. read more

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This place is dishonest. They tried to overcharge me for repairs by at least $500. I know this because I called and ask around other shops. The manager or assistant manager from Castro valley was there and tried to intimidate me by yelling at me if I don't get this done right now I will "die" and they will not be held responsible . this was there sales pitch for trying to scam me. they also made me wait over 3 hours for an oil change. read more

I was able to drive away from this place after an oil change and tire rotation, with 4 of my 6 lug nuts missing. I drove for a couple miles before I realized. Thankfully I was able to stop and fix it before I seriously injured myself or someone else. Do not come here. read more

SCAMMER ALERT! Watch out, these guys are crooks. My wife and I have taken our car here twice. We have a newer 2022 Mazda that we bought new and decided to go here instead of the dealership to save a few bucks. The first time we visited, my wife made the appointment, but I dropped the car off. Everything went well. I would even say 5 star good. For the second visit, my wife dropped the car off and other than needing an oil change, the car was working perfectly fine. No lights other than the oil light was on and no low battery signals. 2-3 hours after dropping the car, we get a call saying the car won't start, maybe it's the key fob. I go over with our 2nd key fob and try to start the car but there is no sign of life. They supposedly say they haven't touched the car and I ask them to do an assessment. An hour later they call my wife back and say it was only a battery issue and all they need to do is replace it. My wife knows nothing about cars, so she tells them to proceed with a new battery and hangs up. She relays this to me while we're at the barber getting my sons haircut and I and all the guys in the babershop tell her that makes no sense, we would have seen warning lights and other tell-tale signs before the battery went completely dead. Also, they would have told us 4 months ago when we visited that the battery needed replacing and the car is too new to need a battery. Either something more serious is wrong with the car or this is way too coincidental that this one issue popped up out of no where and they had the exact solution. I call them back and tell them not to do any work. I'm coming back and taking the car for a second opinion. When I get there the car magically starts and they don't know why, supposedly. I take it directly to an auto zone to test the battery and no issues. We take it to the dealership the following week to do the oil change and check the battery. NO ISSUES FOUND! I think they saw my wife and thought they would try to sneak one by her. Im guessing they probably drained the battery, recharged it, and were going to try to sell our own battery back to us. Almost two months later the same battery is still operating just fine. read more

Well I tried this business one more time because anyone can have a bad day. 8 am appt. Arrived 10 min early, 2 people ahead of me. Waited on at 830. Simple procedure. No call when ready. Went into showroom no one there could hear person talking from back room. Waited 5 min then went back to room and waved. They did the work and I paid a good price but there was a serious lack of staff. I wonder how long they will be in business. 3 years earlier they sold me the tires for my vehicle and had 2 people at counter took 5-6 min to size up and buy tires read more

Nice people, but time estimate is terrible. Requested service and was told it would take 1-2 hours. Came back nearly two hours later. Then told me it would take another 1-2 hours. Went home with nothing done. That's just a big waste of time. read more

YOU ARE A TIRE SHOP AND YOU DO NOT KNOW HOW TO RESET THE TPMS OF A HONDA CIVIC?! RIDICULOUS What is the point of having 8am appointments available for tire service if your tire specialist doesn't arrive until 9 am ? We scheduled an appointment for TIRE SERVICE at a tire shop at 8 am with the intention of waiting on the car, they tell us that the tire specialist doesn't start until 9? The called by 10:47 saying the car was ready, unfortunately due to the fact that I didn't get off at 5, we had to wait for pick up. We arrive to pick up the vehicle, first problem, they left the car unlocked in an open lot. 2nd they did not reset the TPMS, we walked back in to let them know that it HAS to be manually reset. The guy proceeds to tell us "no, you just have to drive it around" we proceed to tell him "NO, it needs to be manually reset" he then goes to the car, starts pressing buttons pretending like he knows what to do. Then tells us, he doesn't know how to reset it and just drive around. I tell him no he's wrong because we PHYSICALLY WATCHED the last tire specialist reset it. After that , he just walked away I then call to complain about a tire shop, who mind you had the car for over 8 hours, not know how to reset a TPMS. He told me to call tomorrow and talk to the other manager Brandon about this. I explained to him that he made us feel stupid by telling us to just drive around. We arrived home and the damn TPMS is still on, but guess what, I was able to manually reset by watching a YouTube video So disappointing that a tire shop doesn't know how to reset the TPMS of a standard 2015 Honda Civic Plus after reviewing our receipt, they charged us for a TPMS inspection and Reset, but they didn't reset it. Do not go here, they aren't professional and half the time they don't even know what they are doing Chris pretended like he did, but all he did was press buttons and make us feel dumb. When I spoke to Chris on the phone, he was explaining that if we brought it back they can try to figure it out, but I was very disappointed that they had the car from 8AM-5PM and they didn't even attempt to try???? Or called us to notify that they couldn't reset it.. anyway very disappointed and frustrated by this service. I will be reaching out to their customer service AND the better bureau business. read more

Tire Choice Auto Service Centers - HIGHLIGHTED IS THE CHARGE FOR TPMS RESET AND INSPECTION, which obviously was NOT done - Tires Near Me - Castro Valley, California

Brennan the manager there has no business being anywhere near customers. My rear tire they fixed almost went flying off after their repair. Called to get it towed and he hung up on me after telling me, " good Luck with that lady. read more

Tire Choice Auto Service Centers - Two stud that they repaired broke off. - Tires Near Me - Castro Valley, California

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Castro Valley Tire Pros was busy on the Fourth of July, and I needed a flat repaired quickly before work. Tire Choice was the only place near my home that was available to repair my tire with a morning appointment. It was $40 to repair a flat...at Castro Valley Tire Pros down the street it's free. Tire Choice also said my 2020 Lexus NX needed a whole set of new tires due to wear....I laughed on the inside. Don't come here! They only care about their profits and aren't honest. read more