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    Big O Tires

    2.3 (67 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Big O Tires

    Auto maintenance

    Auto repairs

    Auto wheel and tire repair

    1 More Service

    Routine automotive maintenance

    Big O Tires Photos

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    I am writing this review on behalf of my 84 year old father who just returned from a tune up for his Toyota FJ Cruiser. My father asked the manager if all the work was completed according to the advertisement's work guarantee specifically a full tire rotation. The manager says: Yes, and noted in the invoice that it was completed. My father proceeded to ask: do you think your employees are honest enough to tell you that they rotated the tires? Manager says: Yes. Then my father told him that " then you must not uphold your "Honesty Guaranteed" commitment because prior to you working on my car, I took pictures of my front and back tires and marked them to verify if it has been done. When services were done, I checked and noticed that my tires weren't rotated at all as the same tires had those marks after I got my car back." The manager seemed stunned and went back to verify with his team if it was completed. Manager returned and apologized to my father and stated that it wasn't rotated after all and he would like to take the car back to rotate the tires while he waits. Keep in mind he had already waited for this work to be done. In other words, they are reporting work that is not done on the vehicle that they quoted my father initially. I consider this fraud and negligent in this location's part and I believe the intent was to discount the fact that my father is an elderly person and was taken advantage of. I can only imagine this happening to others like him. I advised my father to never return to this location and will be reporting this incident to your corporate headquarters. Whether the cost is $67 or $500, as a consumer, this is disappointing to experience. I strongly advise you to conduct proper training for your staff and more importantly review your company values as they are not being fostered, at least not at this location. This is a safety and integrity issue for me as a consumer and needs to be addressed with your team. This is unacceptable. The location is Big O #4251 3273 Williams Field Rd in Gilbert, AZ Mgr: Michael Housekneccht

    Here's my receipt of me paying eighty six dollars just to change my front light bulb

    Do not come to this place unless you want to pay way over what anybody else would charge. I was working with this man named Steve and they charged me eighty six dollars to change my front. After Waiting for about an 2 hours and letting Steve know I really had to get home to attend to my pup. Finally I see, my car get moved from the parking lot to the service shop. Literally 3 minutes later the guy walks in with my keys and the light was switched out. I expected to be charged at least forty-five dollars maybe fifty at the most. They charged me $86. The light bulb was only twenty dollars and the labor for less than two minutes was fifty dollars. Steve tried to say well labor one point something minutes. So pretty much this place charges fifty dollars 2 minutes Of labor. I find that very hard to believe I'm not done with this place.I'm definitely getting hold of the better business bureau. I think it's awful to be taking advantage of I don't mind paying for your labor but fifty dollars for 2 minutes of labor and you made me wait two hours

    Andrea M.

    First off I had a blow out and barely made it in here. They charged me $1400 for four new tires because they said I have all wheel drive. My sensor never once has turned on in the past. Once I left my light wasn't reset so I had to drive 45 miles back the next day. The guy JASON- ASSISTANT MANAGER tells me I had a broken sensor he was already aware but never mentioned it. Lack of transparency and communication. I will say employees are nice but wasted my time 1 times at two hours each visit and still had to go to dealership. All they did was reset my damn tires sensor. Big O said I needed new sensors. Urg! Again 4 minutes at Infinity problem solved cost $0

    Starsky R.

    Big O Tires??? More like a Big O Failure!!! These guys are liars and crooks and do not have it together. Don't bring your car here. Turn around and go to Firestone or your uncle's house. I came here and asked for two tires and an alignment. The person behind the counter gave me quotes for two tires, and I even showed him the two tires that needed to be replaced. Two days later, they called and said, "Hey, your tire is here." I called back and said tire... Do you mean tire(s)? I said I needed two. They only ordered one (1) tire. So I had to wait two more days for the other tire to come. When the other tire came in, they brought the car in, and they put the tires on. Before I paid, I asked the manager did they do the alignment as well? He said, " Yes, we did the alignment." I drove off a happy customer, only to jump on the highway and notice that my car was severely pulling so much that the driver's wheel was turning to the right as soon as I pulled my hand off of it. And my tire sensors went off... Not only did they not align my tires, but they also put too much air in my front tires and not enough in my back, causing all my tier sensors to go off, warning me that my car tires were unsafe. So I brought the car back, and they said they would fix it. They took the car in, took 2 hours with it. They handed me the keys back and said all was fixed. And when I drove off to run my errands, I felt the car still pulling to the right. I took the car into a Firestone Tire shop to have them do a full inspection. They showed me that the Big O Tires told me a be a Big OLie because they did absolutely nothing to the car. Thank you, Leo, at Firestone Tires, located at 922 S Val Vista Dr, Gilbert, AZ 85296, for being helpfull and honest. Big O Tires, I want a total refund for the crappy job that you did. Your services sucks.

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    Ask the Community - Big O Tires

    Review Highlights - Big O Tires

    Went in for an oil change and Derek the manager helped me to get in and out fast!

    Mentioned in 2 reviews

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    Spectrum Car Care

    Spectrum Car Care

    (94 reviews)

    This is hands down the best auto repair shop i have ever taken a vehicle to. Michael, Gabe, and…read moreJustin bent over backwards to make sure everything was right and even provided a loaner car while they diagnosed the issue(s). My car ended up having some pretty annoying electrical issues that took a couple of days to diagnose, they kept me updated during every step of the way. Once they found the issue they got parts in and got it done within the day. They are an honest, no bs shop. Cant recommend them enough.

    I called in a few days prior to wanting to come in and thankfully they were able to accommodate a…read moredrop off. I needed an oil change and tire rotation, they also did a whole car review. I really appreciate their text message system that allows me to review what they're recommending now and in the future. I also really enjoy that you can opt right then and there to approve or deny a service. It also has prices estimates. At the end of the service the price estimates were the same as the charges (not sure if it would ever vary or if they would call before if it was to be more) I appreciate the pictures they take too! Pricing seems to be fair and comparable. The service was excellent. Very approachable and patient as I had questions and concerns since I'm not familiar with car stuff. It's easy enough to find, squeezed between the sonic and gas station. You could probably wander around and sit other places if you needed to wait for your car. I definitely plan to come back for my future care services and recommend!

    Big O Tires - tires - Updated May 2026

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