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    Big O Tires

    2.4 (74 reviews)
    Open • 7:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - Big O Tires

    Routine automotive maintenance

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    Reviews With Photos

    My coolant is leaking from my car.

    Being a female and trying to find a good mechanic appears to be quite difficult for me, and I'm still having no luck. When a company shows no concern for children, it becomes extremely concerning about the quality of service a customer receives. I'd like to share the experience I had today at this location. My appointment was set for 1 p.m. For an oil change. I arrived on time for my oil change appointment. I didn't leave this location until 3:15 pm to get a simple oil change. Around 2:25 pm. The customer service technician approached me in the waiting area and informed me that my air filter and cabin air filter needed to be replaced. I declined the service and told them I'd look into it later. I inquired as to how much longer it would take to finish my car. I need to pick up my child up from elementary school at 3:00 p.m. I was told that it wouldn't be much longer. They were wrapping up everything. Around 3:10, I left the waiting room and walked to the front of the store to ask how long it would take to finish my car. I said it again: I have to pick up my child from school, and school has already ended, and I need to pick my son up. I've already waited more than 2 hours for a simple oil change. At 3:15. I paid for my oil change and immediately drove to my son's school to pick him up. I didn't want to wait for the receipt to be printed or for the service recommendations. All I could think of was my child waiting in the hot sun, scared and wondering where I was. When a company expresses no concern for children to its customers, it speaks volumes. No one should ever have to wait 2 hours and 15 minutes for an oil change, especially since this location was not even busy when I arrived for my appointment at 1:00 pm. I'm not sure if it's because I'm a woman; they thought they could take advantage of me, or they just didn't care. Following my experience today, I just hope and pray that they didn't do anything to mess with my car. I will never, ever return to this location. They've lost my trust and business. Nobody messes with my child. Ps. Everyone biggest fear after leaving a mechanic shop is hoping and praying they will not tamper with your vehicle. I am certain my car was tampered with at Big o Tires yesterday. This morning. I went to the gas station on my way to work, and as I was walking back to my car after paying for my gas, I noticed a leak coming from underneath my car. All of my coolant is literally dripping out of my car. I called this Big O Tires location, asking to speak with a manager and explain my situation. I was told to bring my car in so they could look at it, but I don't trust that. I'm now waiting for a manager to call me back.

    I am writing this review on behalf of my 84 year old father who just returned from a tune up for his Toyota FJ Cruiser. My father asked the manager if all the work was completed according to the advertisement's work guarantee specifically a full tire rotation. The manager says: Yes, and noted in the invoice that it was completed. My father proceeded to ask: do you think your employees are honest enough to tell you that they rotated the tires? Manager says: Yes. Then my father told him that " then you must not uphold your "Honesty Guaranteed" commitment because prior to you working on my car, I took pictures of my front and back tires and marked them to verify if it has been done. When services were done, I checked and noticed that my tires weren't rotated at all as the same tires had those marks after I got my car back." The manager seemed stunned and went back to verify with his team if it was completed. Manager returned and apologized to my father and stated that it wasn't rotated after all and he would like to take the car back to rotate the tires while he waits. Keep in mind he had already waited for this work to be done. In other words, they are reporting work that is not done on the vehicle that they quoted my father initially. I consider this fraud and negligent in this location's part and I believe the intent was to discount the fact that my father is an elderly person and was taken advantage of. I can only imagine this happening to others like him. I advised my father to never return to this location and will be reporting this incident to your corporate headquarters. Whether the cost is $67 or $500, as a consumer, this is disappointing to experience. I strongly advise you to conduct proper training for your staff and more importantly review your company values as they are not being fostered, at least not at this location. This is a safety and integrity issue for me as a consumer and needs to be addressed with your team. This is unacceptable. The location is Big O #4251 3273 Williams Field Rd in Gilbert, AZ Mgr: Michael Housekneccht

    Here's my receipt of me paying eighty six dollars just to change my front light bulb

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    Ask the Community - Big O Tires

    Review Highlights - Big O Tires

    “Went in for an oil change and Derek the manager helped me to get in and out fast!”

    Mentioned in 2 reviews

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    Spectrum Car Care

    Spectrum Car Care

    (94 reviews)

    We have since moved away from this area but having to find a new place made me want to leave a…read morereviews for how great this one was. I went here for all auto repairs and maintenance. They were incredible helpful, speedy, communicative, friendly and honest. I did not ever feel a single time that I was being overcharged or taken advantage of (especially as a woman with minimal car knowledge). It was always a seamless and pleasant process and I wish they had locations everywhere. I honestly never would have gone anywhere else if we hadn't moved.

    I called in a few days prior to wanting to come in and thankfully they were able to accommodate a…read moredrop off. I needed an oil change and tire rotation, they also did a whole car review. I really appreciate their text message system that allows me to review what they're recommending now and in the future. I also really enjoy that you can opt right then and there to approve or deny a service. It also has prices estimates. At the end of the service the price estimates were the same as the charges (not sure if it would ever vary or if they would call before if it was to be more) I appreciate the pictures they take too! Pricing seems to be fair and comparable. The service was excellent. Very approachable and patient as I had questions and concerns since I'm not familiar with car stuff. It's easy enough to find, squeezed between the sonic and gas station. You could probably wander around and sit other places if you needed to wait for your car. I definitely plan to come back for my future care services and recommend!

    Crawford's Auto Repair - Crawford's Auto Repair Logo - Chandler Auto Repair Shop

    Crawford's Auto Repair

    (161 reviews)

    I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

    Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

    Tapia Auto & Repair - Old brake rotor

    Tapia Auto & Repair

    (35 reviews)

    I just had my U joints replaced because I got a new truck and grateful that Tanner and Keagan were…read moreable to assist me in the process. Good communication, work and affordable pricing and I am thankful for convenience and quality as I am a single mom of 3 autistic kiddos. Grateful to have found a good resource for automotive repair. Will know where to go for the future.

    I booked this mobile mechanic through Yelp for a diagnostic after already having my Jeep scanned at…read moreAutoZone and receiving error codes (injector, spark plugs, and gaskets). I explained this upfront and still chose to proceed with a diagnostic to confirm the issue. I was quoted a flat $65 diagnostic fee by the owner with no mention of pricing ranges or tiers. I agreed and scheduled the service. The technician arrived about 30 minutes later than scheduled, which I was informed of ahead of time. During a brief text exchange with the owner, I expressed concern due to a prior negative experience with another company. The response I received made the interaction feel slightly tense, including being told I could "find someone else" if needed. When the technician arrived, I explained the issues and the codes I already had. During the inspection, the technician began deeper inspection work on the vehicle. I was not clearly informed beforehand that more extensive disassembly or work beyond a basic diagnostic could result in additional charges. Afterward, I was told the diagnostic would actually be $200 due to the depth of the inspection, despite originally being quoted $65. After discussing this, I was ultimately charged $75. I expressed concern that the pricing change was not communicated upfront. The owner later acknowledged that he should have communicated a pricing range and that this was a mistake on his part. I requested a copy of the diagnostic findings I was being charged for. The response indicated there was no formal report, but pictures and a summary were provided. Communication afterward included frustration from the business regarding the reduced payment, despite the pricing change being due to lack of prior disclosure. While I do believe the technician performed the inspection thoroughly and provided useful findings, the core issue was the lack of clear communication around pricing structure, scope of work, and potential cost changes before work beyond a basic diagnostic began. I would recommend future customers get very clear written confirmation of what is included in the diagnostic fee, whether deeper inspection can change pricing, and what documentation will be provided before service begins.

    Big O Tires - tires - Updated October 2026

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