I have known Jessie (the mgr) for a long time. I have followed him from big o to big o. He has always been truthful and honest with me and my family. If you want tires you get tires. No added charges or up grades without Jess calling for your approval. He will give you an estimate on the work to be done and in the end your bill will match up with his estimate. The one thing I like about Jess is that he always surrounds himself with some very knowledgeable techs. Not only are they knowledgeable they also can tell a pretty good joke or two. read more

Had a tire shredded that was 3 months old and bought from them. They warrantied that one but said the other one was showing wires but they would not warranty that one. Another $400 later...Said they balanced and rotated the tires and did an alignment but was insufficent results. Said it was from the dent in the back which I did over 3 1/2 years ago in a parking lot backing up. They were the tires I had for 42,000 miles and never had a problem. Asked us to come back in a couple of weeks. Taking it somewhere else. Took no responsibility for probably poor quality tires. Also threw the spare tire in the back along with the jack etc instead of putting it in the well and replacing parts in their slots. Went back and two guys came out and had a hard time putting the jack in its spot. Didn't replace the cover - just threw it over the top. I was totally satisfied when this was Bernalillo Tire. I will never go back here again and am telling all my friends and neighbors about our experience. read more

I won't go anywhere else!!! Prompt, professional, friendly, and helpful. I drive past numerous other tire stores to go to this Big O!!!

Went to Big O Tires on US550. Gabbie greeted me and after a brief discussion she found 4 tires which she had in stock. I asked when she would be able to install tires. She replied that they could get them done now. She also offered an alignment inspection, and I responded to do it since they were new tires. I said let's get it done. Half an hour later she called me and stated that they did an inspection, and I needed new wipers which she stated she could install. I gave her the ok. When it was time to pay, I was very satisfied with price and service. I will continue to be a customer. read more

Jason was absolutely fantastic. From customer service to finishing my repair fast. I will continue to return due to his expertise in vehicle repair. Thank you Jason read more

Seems an okay place. They will try and give you the higher priced tires but if you know what they have you'll be okay. I have never found a true honest tire place. So I was wrong, the guy the takes the cars back does not wear a mask. Wonder about that. The prices are about the same except they charge a lot for install. Other than that no real complaints for the place. read more

Big O Tires - Back side of store - Tires Near Me - Bernalillo, New Mexico

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We stopped with a damaged tire and they swapped out a spare we had and got us back on the road in ten minutes. Super nice and professional!

I came here yesterday afternoon for a shimmy in the front end. They took the car right in and within a half hour had the wheels balanced. It was great. They wanted to do the brakes on the front right away but I didn't have the time to wait sorry Robert told me to bring it in at 9:30 the next day. I have been waiting since 9:30 and now it's 12:30 and the car is still not being serviced. They tell me they're waiting for parts. If they could fix it right away last night why is it taking 4 hours today? read more

Brian here at Big O tires off US550 was disrespectful and dismissive towards me. I came in for a new tire and mid transaction, Brian, answered a phone call. Without any word or warning he proceeded to help the person on the phone over myself, who was standing in front of him. To me that was disrespectful, especially towards a customer who is present. Afterwards while getting my flat tire out of my vehicle, I confronted Brian on his service. I told him I didn't appreciate the service that was given. That he took priority on a phone call rather than a customer standing in front of him. I felt profiled and disrespected. This will be my last time here at the location. read more

I had a slow leak in my tire, this was such a positive visit!!! I was in and out in less than 20 minutes. Everyone was friendly and helpful. I've never been to this establishment before but will be back!! Big O in Bernalillo. read more

Big O Tires - The culprit of the slow leak.... - Tires Near Me - Bernalillo, New Mexico

Robert was so helpful and went to extra mile to make sure my car was handled well. He really showed great customer service!

My dad had a great experience with Big O Tires. He pulled in with a low pressure light after camping in NM. The folks in Big O were very friendly, patched up the tire right away, and didn't even charge him. read more

I brought a vehicle in for an alignment and tire rotation. The front tires were cupping, and it's was quite obvious. They called me while they had it, and told me it needed an air cleaner and cabin filter. I authorized a cabin filter change but I figured I'd change the air filter. When I got back there I looked and the front tires were still cupped, meaning they hadn't been rotated. The manager lies and insisted the tires had been rotated. When I took him out to look,he finally conceded and asked beif I wanted them rotated. Stupid question when I had paid for that already. Then I checked the air cleaner and it was like new. It wasn't just good, it was literally clean as new. Mind you they insisted I needed an air cleaner. So they lied at least twice. THIS SHOP IS RAN BY CROOKS, AND TO TOP THAT OFF MY SONS FRIEND HAD WORKED THERE AND TOLD NE THEY DRINK AND SMOKE WEED IN THR BACKWHULE WORKING . Stay far away from these lying cheating thieves! read more

We were on a trip and stopped here to check our tires. They helped us replace a sensor that was broken and filled our tires on the cheap and quickly. Great and friendly staff! read more

Amazing! Took a trip to New Mexico and got a flat, brought my 2018 Honda Civic in to get it checked out and found out I needed a new tire. Price was competitive, but the best part was the employee who helped us out. Jose V. So nice and helpful and went out of his way to make sure our experience was GREAT! Would highly recommend this shop based off how amazing he was and they got it changed very quickly. Quoted us about 1 hour took maybe 30-45 minutes. read more

Brought my van in due to a leak and check engine light. $1800 in radiator, tune-up and a new break job the van is "fixed." Check engine still came on. Took it back. They charged another $96 for a diagnostic then said the engine needed to be replaced. (Shouldn't they have figured it out when they did the tune-up?) It would have been nice to know that before dropping $1800 on stuff that was not the root cause... read more

I was traveling by myself from Santa Fe to Farmington. I got a flat and came in on my spare to Big O in Bernalillo. They told me it was a 2.5 hour wait then, very kindly, repaired my tire right away and got me on the road. All the guys were so nice and I was so grateful that they did that for me. Tyler was at the front desk and he couldn't have been nicer or more professional. I can't say enough good things about this location! read more

We were on a road trip and noticed a shimmy. I called this shop up ahead and the mechanic said to bring it in and they'd balance the tires. It was 1500 hours. We did and then he said it would be an hour and a half before they could look at it. He said he'd call when they were done. OK, we went for a late lunch to kill some time. Since they hadn't called we finally called them at 1730. They said they couldn't do anything because the tires were from 2013. We bought the tires two years ago. It is a hassle to take the tires off this truck so we're sure they just didn't want the hassle at the end of their day. They didn't even look at us when we went to go pick up the truck. They should be called Big Lie instead of Big O. So now we're driving 800 miles on unbalanced tires. read more

I drive my car like I stole it. I'm not sure if it's the fact that I drive like a caveman, take my place no car as low as mine should go, or if because I think you should slide around corners as quickly as possible, but either way I seem to need things relating to my tires/wheels more often than others. However, it's never a problem with these guys. I show up, they get me in right away, I stroll to the coffee shop across the street, and they come and get me when it's all over. They have never over charged me, they have recommended me buying things online vs. through the companies they have to save me money, and they are super reliable. I don't trust anyone else to take care of my tire needs in all honesty. They also let my dog come inside to wait if it's going to be a while, so that adds to the excitement! read more

We had left San Tan Valley AZ on a vacation, only to find that we had a screw in our tire, with only 20# of air left, which delayed our road trip a couple hours. We were impressed when Big O Tires of San Tan Valley AZ that fixed the flat for us. However... three days later, while in Bernalillo New Mexico, we left our hotel to find that again, the same tire was low on air. Took our vehicle into the nearby Big O Tires store, where we were waited on by Fernando. Long story short, Fernando was SO pleasant to talk with, and we learned that the first fix of the tire was done improperly, so that's why it leaked a few days later. They fixed our tire just perfect, and we were so impressed! I am happy to give this Big O store, including both Fernando and Daniel (the service technician), FIVE STARS +++++, they made our day. Thanks again. read more

What a refreshing experience. Joe Meader was the most helpful service writer I've ever met. He insured that my spare tire (new rim) fit and swapped the tires so I had a good spare. When the mechanic needed help to get the spare into its complicated bracket, VW Eurovan joe cane to the rescue and got it back in place. Excellent service and integrity rarely found today! read more

Was on my road trip from California, used discount tires before I left town come to find out they did not service my car at all! Rich and his boys had my car balanced and rotated in 30 min or less and had me on the road! I'm not local but if I was this would be my go to spot! Not to mention they did my service at NO COST knowing my screwed situation. Thanks big O you have a new life long customer!! :) read more

I took my car in for a non-tire related repair. They quickly identified and took care of the problem in the most professional way that I have seen in other tire stores. I also watch them interact with other customers which they did any friendly and respectful fashion. I think this is the go to place in Bernalillo for servicing. read more

I took my car in for new tires. they killed the battery and then jumped my car. new cars aren't supposed to be jump started. Doing this entirely messed up my electrical system. I had to have it serviced at the dealer. When I returned to have my tires rotated it was discovered they had put the bolts on too tight and couldn't get them off without breaking them off. They tried to charge me over $200 for their error until I complained and they agreed not to charge me. They didn't have the right bolts and I waited there for 5 hours while they figured it out. They finally got the tires back on and they had triggered my emergency brake and the light was flashing I had to wait yet again while someone looked at it. They assured me the brake wasn't actually on they had just triggered a sensor. Wrong! They let me leave there and drive around in a car they had damaged the brakes on!!!! I couldn't get an appt with the dealer for 3 wks. so in the meantime my car was basically a death trap. i drove to Santa Fe and the car began making strange noises so I went to the Santa Fe Big O to have them find out there was a serious issue that had caused that they had caused the rear emergency brake to seize up and the wheel wasn't spinning. This was an extremely dangerous situation to put me in. I have an 8 year old daughter what if there had been an accident involving her??? Santa Fe has my car currently and no sign of getting it back. I'm not even confident they can properly repair the car at this point. read more

Very friendly staff and great service!! Would highly recommend them for your tire needs. Every time I come in the staff is always smiling and very helpful! read more

Lifesavers! After driving cross country, my Honda Civic was in desperate need of an oil change and a break check. I called a few other spots and they seemed to be crazy busy but Big O encouraged me to come in ASAP. Joe, the front desk dude, was pleasant and gave me a reasonable time frame for all services. The cost was also well within budget and my car works better than ever. I was a little concerned about the location (plenty of construction there) and the fact that there was availability but it worked out. If your car needs a doc, go to Big O. read more

Very expensive. They advertise the cheapest but they are not. They give poor service very rude.

I was travelling from Maryland with my RV trailer. I had a tire go out in the Hemis Mountains. There was no place for 50 miles to get my tire fixed. I made it to Bernalillo and Big O tires. They fixed me up with the best service I have ever received from a tire company. I will always buy my tires at Big O tires! read more

Great service, great prices. Very friendly and professional staff. I was very pleased with the services. My husband even got his flat tire fixed for free. read more

I was driving from Phoenix to Denver and had a front end tire vibration. At Big-O, the Assistant Manager, Joe Meader met me at the door and knew exactly what needed to be done. They had me in and out in 45 minutes and now my truck drives smooth. Oh yea, since I had purchased my tires at a Big-O store there was no charge for the service read more

When a business owner answers the phone with "What can I do to help", you know you have called the right place. Phillip helped us out with emergency roadside assistance from a blow out on a dolley we were using to transport another truck from Tucson to Colorado Springs. He was prompt, courteous, and very fair with his pricing. I strongly recommend his business and services. Phillip, thank you so much. read more