Found Larry's Service Center on google map when my Odyssey's battery and charging system light came…read moreon during my road trip to New Mexico. Saw some good reviews online and thought i would swing by Larry's Service Center first after making a few phone calls to check around the auto shops in town the next morning. When I first passed by the shop, I completely missed it as it is not conspicuous. All garages were closed with only a small "open" sign tucked between the windows. I had to make a U-turn and pulled up the back of the building, yet don't see any open garages. I pulled up the side of the building and walked in the door and was stumped for a moment when greeted by an elderly couple and a child. I thought I was in the wrong shop until I met Alfred in the adjacent service area. After talking to Alfred about the problem, he checked the battery's voltage and did an OBD scan. The battery is ok, and the OBD codes narrow the issue to the alternator. Alfred gave me the costs to replace the alternator, new and remanufactured. I was skeptical at first and asked Alfred to check the connections since I just had the drive belt removed for oil pump leak service before the road trip. I was concerned that the previous mechanic may not have reconnected properly. Alfred checked and didn't see any issue with the connections. Not wanting to risk another 1,500 miles around NM and back to CA, I went with the new alternator, but the new alternator turned out to be defective after installation and had to be swapped out with a remanufactured one, which was the only option at that time. I waited in the shop for both the alternator replacements, which were done swiftly. Alfred charged me for the remanufactured alternator cost and the labor is reasonable. Coming from California, I am pleasantly surprised to find such a family-oriented, personable auto shop in Bernalillo. Alfred took the time to look at my vehicle and accommodated me between several cars that he was working on to get me back on the road right before Christmas. I am glad I didn't judge the shop by the outward look, the inside is packed with over half a century of auto repair experience and as much sophisticated tools as the love of the family working together to serve the Bernalillo area. I made my way to White Sand and Carlsbad and back in California without a hitch after the repair thanks to Alfred.

I do not trust many auto shops due to being an uneducated female when it comes to vehicles that has…read morebeen screwed over many times in the past. HOWEVER, Larrys goes above and beyond! I had enough trust in him/them that I called for advice from miles and miles away just to get their opinion. They give fair prices and honest advice, which is very rare in the auto service industry in my opinion. I travel for work and only was in the area for a short time, but if I ever come back, Larrys is where I will take my vehicle needs again and would if I lived there. Thank you so much Alfred and crew.

Terrible customer service, poor quality work, and no communication. I won't be bringing any of my…read morevehicles back to this location. I don't trust them. Edited to add that i emailed the contact provided below and have received nothing in return. Seems like their corporate customer service is also terrible.

Ray was excellent we had a flat and needed to get on the road immediately he got us in quick and…read moreefficient. Great customer service all around thank you.

Five star service for sure! I can't recommend Marlon and his team enough for the quick turn they…read moreprovided on our 2013 FJ Cruiser. We dropped the truck off on Thursday the day after Christmas and had the truck back by Friday. I expected a costly, drawn out repair as we had several codes identified in our app. Surprisingly enough, they quickly pinned the issue, ordered the part, made sure the codes all cleared, and were mindful of costs. They were up front and transparent during the process. Definitely honest and stand behind their work. Here is to Bronson and Marlon for bringing our FJ back to life. Thank you! Thank you!

Michael and the crew recently completed a great job on my niece's very-high-mileage Sierra pickup…read more I had the disadvantage of communicating with Michael from afar (I'm in CA) but he made the interaction very easy. I feel quite lucky because I found ARC Automotive via a simple web search. The truck was running very poorly when my niece brought it in. The original diagnosis was accurate and I felt comfortable with the additional items he found, once the engine was apart. Michael also suggested items (e.g., timing chain) that could be done without additional labor, just parts. Very happy with the process, nice to know a good shop in the area should my niece need additional work. I'm also comfortable with the online invoicing service they use (SquareUp)

I won't go anywhere else!!! Prompt, professional, friendly, and helpful. I drive past numerous…read moreother tire stores to go to this Big O!!!

Went to Big O Tires on US550. Gabbie greeted me and after a brief discussion she found 4 tires…read morewhich she had in stock. I asked when she would be able to install tires. She replied that they could get them done now. She also offered an alignment inspection, and I responded to do it since they were new tires. I said let's get it done. Half an hour later she called me and stated that they did an inspection, and I needed new wipers which she stated she could install. I gave her the ok. When it was time to pay, I was very satisfied with price and service. I will continue to be a customer.

Very reliable and affordable mechanic, Tally is very honest and made me feel comfortable about what…read moremy car needed.

From the owner: We do Auto repair and mobile service, On Taly Mobile Auto…read moreRepair we beat our competitors with quality, honesty and low labor rates, Y hablamos Español

I started going to Sonny in 1998 after a recommendation from my dad who had used him for years…read more I have used him for major repairs to my vehicles over the years with complete satisfaction. I have even had an occasion when he told me that a repair I needed, changing a fuel pump/sending unit, on my Pontiac Montana was within my skill set. he walked me through the process and was entirely correct in his assessment. I was able to facilitate the repair for less than half the cost. Now both of my daughters have been taking their cars to him for years and our first driving grandchild will be taking his vehicle to Sonny. Just yesterday I had Sonny replace the oil cooler in my 2012 Jeep Wrangler and he did an excellent job. Thank you, Sonny and Anita.

Car broke down, was told to go to Sonnys. I nursed my car over to his shop. He called just a few…read morehours later, and jad my repair done the next day. Was very impressed. Hopefully won't have more problems, but will absolutely go back to Sonny's Strait A's

Thank you, thank you, thank you so much for fixing the issue my car was having for a few years now…read moreand other automotive shops in town couldn't figure out. I felt like the service here was honest, genuine, and I payed less than what I was expecting. Any other car issues I'm having in the future, I'll know where to go.

They have been in business for decades for a reason! Extremely trustworthy, honest and great at…read morecommunication every step of the way! I will never take my car anywhere else but here.

Fantastic shop. The owner, Jesse, was extremely helpful, professional, honest and kind, going above…read moreand beyond in several ways. If you're looking for a professional, skilled, trustworthy and honest mechanic, THIS is where you want to go. I'd give them ten stars if I could. Highly recommend!

This is how this company returned our car after two weeks. As a person with a severe allergy but…read moreeven if I wasn't, this is NOT how you treat a clients car. Out of order.

My 2004 Pilot required new brakes, air conditioning repair and a new window regulator…read more SRD did an absolutely beautiful job fixing all 3. Was informed I needed new front rotors for maximum safety and SRD sourced the parts quickly. An excellent experience Remember that repairing vehicles properly takes time so try and give them the time good work requires! Highly recommended using the services they provide

I took my 1972 Chevy C-10 in to Sebastian and Nick for brake hard lines and hydraulic clutch work…read moreand they did an amazing job. These guys are honest and reliable. The work they do is top notch, and you know you are getting an professional job from this shop.

Improve on training your associates customer service skills. If they can't handle customers, get…read morerid of them and higher someone that can.

Walked in and Lorenzo A. Was to nice and helpful. I was with a group and he found everything we all…read moreneeded and had new wipers on our car in no time. The store and the lot are clean and safe. The store has a wide selection of everything you might need to be safe on the road.