Got my car in on a Sunday afternoon and got me on my way. Helpful and professional. Thank you!

Make an appointment only to have my vehicle sit for 5 hours. And be told " I don't know why it didn't get in the bay" The bag for alignment was empty. Manager yelling at techs about a brake job. Just awful. Terrible company. read more

Firestone Complete Auto Care - Our tech is having issues with the car in the alignment bay.... Liar - Tires Near Me - Albuquerque, New Mexico

Needed air in all four tires and this Firestone couldn't have been nicer and responsive. Took me right away and didn't charge me. I gave him a tip. read more

we took my grandson's car for a simple oil change at this location where we have gone for 20 years. They drained the old oil and forgot to put in new oil and ruined the engine. The manager kept telling us that the engine would be repaired but instead they came back with the blue book of the car and refused to repair the car. The blue book value of course is not enough to replace the car and they don't seem to care one bit. despite being customers for 20 years, ruining the car means nothing to them. I would absolutely not recommend this location and now am not sure about Firestone in general. Customers mean nothing to them and ruining a car doesn't seem to be a problem for them. How can a mechanic forget to put in the oil for a simple oil change? Extreme caution is recommended in using this business location!! read more

The Firestone in Albuquerque was so dirty you could not sit on the seats they were gross and full of pet hair, the floors were so dirty and the bathrooms were not only old but dirty too. I will not go there again. read more

I had an appointment to have a tire with a screw in it fixed . I arrived on time for my appointment and was told it would be at least 2 or 3 hours before they would get to my car. WHY MAKE AN Appointment and then have to wait for hours Not the way to run a business I will never buy tires from Firestone again!!!!! read more

I have been bringing my car here for a few months now and Danny and staff are always very friendly and interact with the upmost professionalism at all times. read more

I came in for an oil level check. They insisted on doing an oil change which my car didn't need. While waiting for the oil change to finish, they pushed me to get a new battery, flush the fluids. I did neither. I felt like I was at a Jiffy Lube. I won't go back. read more

This garage is one you can trust. - Ask for detailed workorder prior to handing keys - Ask for cost breakdown prior to signing workorder - Don't let them upsell you on things you don't need Know that some garages around town like Zia Automotive will take photos illustrating the issues and review them with you breaking down how it needs to be fixed. If you authorize the fix they will review after work is done with photos showing you the work that was done. This is excellent for work done involving leaks, broken or cracked parts and other work that you can see with a top view hood ope read more

We were in Albuquerque for the Balloon Fiesta and noticed one the HID headlight were out. We just had it in for repair at a Firestone in Scottsdale, I have to thank Daniel Levison the service manager, David the Technician and Jason who did the final paperwork. They looked at the situation and determined that it was still under warranty and replaced the HID light. Their comment to customer service is rare in today's world. I have told all my Albequerque friends about our experience at this Firestone Store and the customer service they provided. read more

Went in for a complete vehicle inspection. After 1 hour they were done and never called me. THE WORST PART- they tried to charge me for a full vehicle inspection when they only performed a courtesy inspection. The paper they filled out was a courtesy check and they never checked the front suspension (like I asked them to in the beginning). I was very nice and told them I appreciated their business but that a courtesy check was performed. The front desk lady kept trying to dismiss me RUDELY. Saying okay bye. Bye. Bye. I asked for the paperwork on the stuff done to the vehicle and she would not give it to me. The manager that came out was just as rude, if not more. WORST SERVICE I HAVE EVER HAD AT FIRESTONE. IF YOU NEED A FIRESTONE DO NOT CHOOSE THIS ONE! read more

We had our backs against a flaming wall with no options and a dead radiator. The warranty refused to cover it. We had no options. We started scrambling looking for anyone that would take us. This Firestone took care of us. They treated our horrible situation with care and respect. They will always have our business. And they deserve yours. read more

Awesome customer service from Justin and JayMo. read more

Firestone Complete Auto Care - Tires Near Me - Albuquerque, New Mexico

This is one of those nicer Firestones to come to because you have people who work the front desk that care about getting you in and out with the best price possible. I got an oil change done yesterday and went in without an appointment--not my usually m.o. It was great though and I was out of there within the hour. They have wifi, so it helps when you need to get some work done on the fly or if you just need to Pinterest your life away. I used to go to the Jiffy Lube near my house until it got too expensive and I kept having mess ups on my vehicle that needed repeated review by other mechanics. The other good thing about this location is its proximity to other businesses you can eat at or peruse while you wait for your vehicle to finish up. I feel like a lot of mechanics get a bad rap and reviews because they didn't like the price of what it was going to take to get their car fixed. Or worse, they brought the car in to "check if they were right" and then complain by how much it costs for the labor or the part. Let's be real folks, if you knew what was wrong with your vehicle and you knew how to fix it, then you're probably a mechanic and shouldn't be taking it to an automotive shop anyway. Stop berating your mechanic and assuming they're always trying to take you for a ride. If you don't have regular maintenance done to keep your vehicle up-to-date, then that's on you and you should probably bite the bullet on your pride. The people that work here are really good guys and deserve respect for trying to take care of their customer to the best of their ability. read more

Just wanted to say that Service Advisor Pamela had excellent Customer service and she went out of her way today July 4th weekend made sure car had two tires that it needed and I did need an oil change even tho I can do it myself I was already there. She needs a raise. Not everywhere do you see excellent Customer Service read more

They were 10 minutes before closing and i had motor oil that need to be discarded. The website clearly says you can recycle old motor oil and even says the Montgomery location is the closets one to me. Upon arrival they say they can't recycle motor oil. The manager said it's a policy update. I tried a different Firestone. I went to the location on Juan Tabo and let them know I need to recycle used oil and sure enough there was no problem and they said there was no update in policy! Definitely don't recommend the Montgomery location! read more

I used to like doing business at this Firestone location. But things have changed. I'm not happy with their service anymore. One of my vehicles wouldn't start so I had it towed to this Firestone. They diagnosed it and concluded it needed a new Electronic Control Module. The cost estimate was $3,000! But after installation I would have to take it to a dealership to have it programmed. I had the vehicle towed to a Jiffy Lube MultiCare facility. After a few hours of diagnosis they determined a relay went bad. The part was $110! Glad I didn't have Firestone do the repair! They really botched this one! read more

I had a tire rotation performed on my Mercedes today at this location. I was greeted promptly by the service manager Dusty Rhodes. He answered many questions I had about servicing my vehicle, and explained the reasons in detail. I usually research everything myself. He also did this in front of me on his computer. The technician Ray who performed the tire rotation also answered questions I had and had a very professional demeanor. These two men are the type of persons a customer really needs. Because of my experience with them they gained my business in the future! Marsane B. read more

They charged me twice as much as I've ever been charged for an AC recharge and I drove away with a new rattle they refused to even identify. All I got was excuses and cop outs for why they weren't even gonna see if they messed something up. I'll be reviewing every minute of the two hours of dash cam footage from when they had my car. read more

Thank you for being so kind to my mother who recently lost my step dad. For her things like oil changes and tire roations are not a language she speaks. YOu all are more to her than a Tire Shop. Her Daughter # 2. Manager Shane. read more

I made an appointment for 9:00am on 6/22. Showed up 10min early. Dropped off vehicle returned 10:10. Car was still sitting in same spot and had not been started. NO POINT in scheduling appointments if you are unwilling to honor them. I will not be going back ever again. I have used Firestone for around 20yrs. That is over. read more

My wife and I have lived in New Mexico for about 13 years and we have been loyal customers of this location since our first visit several years ago. The staff has always gone out of their way to be courteous and friendly to us. As a same-sex married couple this kind treatment towards us is always priceless beyond words. We recently experienced a major financial and automotive repair crisis and their patiently working with us left me in tears of gratitude. I can't recommend this Firestone enough! If you live across town, trust me a drive/ get your vehicle towed those extra few miles because they are more than worth it! read more

I've brought my trucks to the Montgomery location Firestone for several years now. Danny and his team are thorough, professional, and consistent. I know when I take my truck to Firestone I am not only going to be provided an accurate quote of the work to be completed, I'm also going to hear a full explanation of why it needs to be done, and repair items are prioritized based on my budget at the time. I brought my vehicle into this location initially for an alignment. I had just paid a large sum of money for suspension work at another shop in town, and my truck would not stay in alignment for more than a day or two. I called the shop that had completed the work, and was told they could schedule me two weeks out to take a look. I didn't think waiting two weeks was reasonable so I called Danny at Firestone and he scheduled me the following day. The mechanic at Firestone not only diagnosed why I was having this problem, but had suggestions as to how to address it. When I need anything tire, alignment, or general maintenance related, I know I can call Firestone and be scheduled in a timely manner, and at a reasonable cost. These guys are knowledgeable and genuinely care about their customers; I highly recommend them! read more

Looking to up-sell instead of fixing the problem. I went in to get my front brakes replaced. Brought my car a couple of times before for oil changes. So was building a trust with them. So they said my brakes weren't the problem but my bearings were the reason my brakes were stuttering. $900 later my car still is shaking when I brake at the light and now you can hear my pads grinding now. read more

They tried to sell me four items rather than one as I directed them to do on initial discussion. Tech stated his machine would not read problem and once I told him I had already had the problem diagnosed he stated he was a certified Ford tech and he had never seen these rims or tires on my year of Ford and after I told him I bought the car new and they were original equip he finally came to same conclusion as I had stated initially. Then upon pick up check engine light was on. I spoke to desk person (Isaac) and he stated he didn't know why the tech who pulled it out would do that.... then he asked two techs in shop for a scanner they were laughing and looking my was and nodding toward me and said they didn't have a scanner or couldn't find one... I finally demanded them to check it. they finally pulled it in and read the code. the desk person said my car was ready and they cleared the code. I asked what was the code and was it related to issue I brought it in for. he said oh I don't know let me ask... he came back and said the tech said oh it said O2 sensor. I ask what bank and location he said oh he didn't know and the tech erased the code.. wow sub standard service and information. It was obvious they were ready to leave and didn't want to provide any help or service even though they had 45+ minutes left prior to close. Horrible experience! read more

Stop over paying at jiffy lube or valvoline for full synthetic oil change. Go to firestone.com text yourself a coupon for $54.99. Vs paying over $70 for same thing. read more

These guys have been great. Justin, who is often at the front desk has been incredibly helpful. Plenty of information has been provided by the people who work here. I came in for a break change and tire replacement. They let me know that the breaks were fine and didnt need to be replaced. The were extremely helpful with the tire change and recommended what to do if I needed a full spare. Awesome guys. read more

I went in to get an oil change and an emissions test. Fair price and everyone seemed nice. Once they finished up, they called me and I was told that they found a piece of metal in my LEFT rear tire, and I was given a sales pitch on their current tire sale. When I got to the store to pay, I asked if someone could show me the metal in the tire, and after some awkward reluctance and me kind of insisting that I want to see it, someone walked me to my car and started looking at my RIGHT rear tire. He attempted to show me where the metal was, but I didn't see anything or feel anything in the tire. Needless to say I didn't get new tires. Then, the very next day, as soon as I rolled my windows down, my front driver's side window just fell into the door and shattered inside my car door. I obviously can't say that Firestone somehow messed with my windows, but it seems suspicious, especially after being lied to about having metal in my tire. All I'm saying is next time I'm going somewhere else. read more

Stopped here on a trip across the US. The staff was more knowledgeable than I anticipated, took care of my issues and gave me a sense of security about my vehicle. AND they're open Sundays, big plus. read more

Last week while preparing for a road trip with my two kids I realized we had a tire issue. I went to Firestone where I was greeted by Danny . he and his crew realized my over inflated tires had an issue. They took care of my need for 4 new tires. Danny was professional, listened, assessed my needs, was empethetic, and knew just what to offer me. His crew of guys were fabulous. Offered an alignment, and explained it's impotance. I will be back for more services! Thank you Danny and the crew. read more

I have been taking all my cars to Firestone for many, many years. The prices are low and the customer service is excellent. The work done on my car thorough and fast. I trust them when they say I need to get something fixed. I will not trust my cars to anyone besides Firestone! read more

Firestone on Montgomery west of Eubank is the only place we take our vehicles. From oil changes, tires, brakes, to any issues we may be having with our vehicles Danny and his team are always the best!!!! I have total trust and faith in the quality of work they do and knowing I'm being treated fairly and honestly. read more

Given an appointment at the end of the day. I walk in at the time and tell the counterman that I was given a 4:00pm appointment. He looks and looks through his computer screens with a puzzled expression and asks me, "who made your appointment?" At this point I think, (great! I don't have an appointment), so I say, "I dunno, some idiot." At this point he gives me a lecture about calling people in the shop idiots and goes back to the service bay and returns to the counter and tells me that the manager made the appointment and that I called him an idiot. OK....if you know that your manager made the appointment, why are you asking me who made the appointment? Perhaps the manager is an idiot because the telephone number that he entered for me over the phone has two mistakes in it that would never allow them to notify me when the work would be done. After everything is straightened out, the estimate is $144. This is for replacing one broken stud on one wheel. Give me a break! read more

Great shop with fast service. If you ever have _any_ problems, speak to the manager, Perry. He'll make sure the issue is resolved quickly and to your satisfaction. I take all of my auto work there. read more

first off I would like to thank Firestone Complete Auto Care for taking care of my mother for a tune up on her vehicle although she was in a hurry the technician Freddie did a very wonderful job on her vehicle despite being a little late however he recommended things that were needed for the vehicle and notated on paperwork that my mother have received that there was a leak somewhere prior to servicing I give this a four star rating due to the fact that time consumption was a little bit longer than expected but in my mother's words she cannot stop saying how phenomenally her vehicle runs now just like out of the dealership with that being said I wanted to thank you Freddie for taking care of my mother and her vehicle I know it was a busy day according to her so thank you for taking your time to assure my mother that her vehicle was in tip top condition now that the service has been completed we look forward to seeing you for a next service! read more