WARNING: extremely rude staff and customer service. FIND ANY OTHER PLACE, and you'll be better off!
I've been getting oil changes for over twenty years and have visited every type of oil change facility (drive-thru ones like this, dealerships, mechanics, etc.- you get the point). I've never encountered a staff so blatantly rude.
I went there a couple of weeks ago. The cost was more to start with than other comparable places. I'm nice to employees. I respect those in customer service and value their time and work. Mario was the main associate assisting me and my old Ford. He aggressively pushed for the most expensive options. After I presented a coupon and went with the basic (cheapest) oil change, he rolled his eyes and huffed/scoffed out loud, adding, "Are you kidding me?" Okay, whatever, I can roll with that...he really wanted that upsell. Then he continued to talk about it and complained to Jareth about the choice and the coupon (basically all that work and they will only be making so much money). Did they not realize my window was down (or maybe they wanted me to hear)? It was personal and got so bad that I really worried about the quality of work, too. This is a new enough location. It's crucial to have at least decent customer service to possibly have a chance at retaining customers (especially for a service that will guarantee to be repeated). Mario and Jareth will doom this location if they keep up this behavior. Very immature and irresponsible. Just because I had a coupon with the basic service (still almost $50) doesn't mean I don't use premium or higher for other vehicles owned. Needless to say, I'll be taking my family's vehicles elsewhere. I suggest that you look at other places as well! read more