I brought my car in today because of low pressure in one tire. AAA had come and inflated the tire…read moreso I could get to the store. When the job was complete the service person informed me one of the lugs was missing and said AAA must have removed it. AAA just put air in the tire. I was there I watched it. The service person said they do not have lugs I will need to go to Brake Master and get a new one. This is the second time something like this has happened at this location. The other time when doing a wheel alignment they messed up the sensor that enables the anti-skid setting for the wheels. They said Subaru could fix the issue. UPDATE: I sent a note to customer service and the store manager called almost immediately and scheduled me for Monday morning and said they would make everything right. The paperwork for the visit was sent via email. I have changed my rating to 4 stars.

Just finished a long roadtrip from Texas to Idaho that involved a tire that appeared to have a slow…read moreleak. We were able to call and talk to Cruz on the phone and he got us in on the Friday before Memorial Day weekend. Turned out we had a 7" nail in the tire. Bonus, it was fixed for free! All said and done we were back on the road in just about an hour and had no further issues. Thanks Cruz and team for your professional service.

I have known Jessie (the mgr) for a long time. I have followed him from big o to big o. He has…read morealways been truthful and honest with me and my family. If you want tires you get tires. No added charges or up grades without Jess calling for your approval. He will give you an estimate on the work to be done and in the end your bill will match up with his estimate. The one thing I like about Jess is that he always surrounds himself with some very knowledgeable techs. Not only are they knowledgeable they also can tell a pretty good joke or two.

I won't go anywhere else!!! Prompt, professional, friendly, and helpful. I drive past numerous…read moreother tire stores to go to this Big O!!!

Found Larry's Service Center on google map when my Odyssey's battery and charging system light came…read moreon during my road trip to New Mexico. Saw some good reviews online and thought i would swing by Larry's Service Center first after making a few phone calls to check around the auto shops in town the next morning. When I first passed by the shop, I completely missed it as it is not conspicuous. All garages were closed with only a small "open" sign tucked between the windows. I had to make a U-turn and pulled up the back of the building, yet don't see any open garages. I pulled up the side of the building and walked in the door and was stumped for a moment when greeted by an elderly couple and a child. I thought I was in the wrong shop until I met Alfred in the adjacent service area. After talking to Alfred about the problem, he checked the battery's voltage and did an OBD scan. The battery is ok, and the OBD codes narrow the issue to the alternator. Alfred gave me the costs to replace the alternator, new and remanufactured. I was skeptical at first and asked Alfred to check the connections since I just had the drive belt removed for oil pump leak service before the road trip. I was concerned that the previous mechanic may not have reconnected properly. Alfred checked and didn't see any issue with the connections. Not wanting to risk another 1,500 miles around NM and back to CA, I went with the new alternator, but the new alternator turned out to be defective after installation and had to be swapped out with a remanufactured one, which was the only option at that time. I waited in the shop for both the alternator replacements, which were done swiftly. Alfred charged me for the remanufactured alternator cost and the labor is reasonable. Coming from California, I am pleasantly surprised to find such a family-oriented, personable auto shop in Bernalillo. Alfred took the time to look at my vehicle and accommodated me between several cars that he was working on to get me back on the road right before Christmas. I am glad I didn't judge the shop by the outward look, the inside is packed with over half a century of auto repair experience and as much sophisticated tools as the love of the family working together to serve the Bernalillo area. I made my way to White Sand and Carlsbad and back in California without a hitch after the repair thanks to Alfred.

I do not trust many auto shops due to being an uneducated female when it comes to vehicles that has…read morebeen screwed over many times in the past. HOWEVER, Larrys goes above and beyond! I had enough trust in him/them that I called for advice from miles and miles away just to get their opinion. They give fair prices and honest advice, which is very rare in the auto service industry in my opinion. I travel for work and only was in the area for a short time, but if I ever come back, Larrys is where I will take my vehicle needs again and would if I lived there. Thank you so much Alfred and crew.

Very reliable and affordable mechanic, Tally is very honest and made me feel comfortable about what…read moremy car needed.

From the owner: We do Auto repair and mobile service, On Taly Mobile Auto…read moreRepair we beat our competitors with quality, honesty and low labor rates, Y hablamos Español