Found Larry's Service Center on google map when my Odyssey's battery and charging system light came…read moreon during my road trip to New Mexico. Saw some good reviews online and thought i would swing by Larry's Service Center first after making a few phone calls to check around the auto shops in town the next morning. When I first passed by the shop, I completely missed it as it is not conspicuous. All garages were closed with only a small "open" sign tucked between the windows. I had to make a U-turn and pulled up the back of the building, yet don't see any open garages. I pulled up the side of the building and walked in the door and was stumped for a moment when greeted by an elderly couple and a child. I thought I was in the wrong shop until I met Alfred in the adjacent service area. After talking to Alfred about the problem, he checked the battery's voltage and did an OBD scan. The battery is ok, and the OBD codes narrow the issue to the alternator. Alfred gave me the costs to replace the alternator, new and remanufactured. I was skeptical at first and asked Alfred to check the connections since I just had the drive belt removed for oil pump leak service before the road trip. I was concerned that the previous mechanic may not have reconnected properly. Alfred checked and didn't see any issue with the connections. Not wanting to risk another 1,500 miles around NM and back to CA, I went with the new alternator, but the new alternator turned out to be defective after installation and had to be swapped out with a remanufactured one, which was the only option at that time. I waited in the shop for both the alternator replacements, which were done swiftly. Alfred charged me for the remanufactured alternator cost and the labor is reasonable. Coming from California, I am pleasantly surprised to find such a family-oriented, personable auto shop in Bernalillo. Alfred took the time to look at my vehicle and accommodated me between several cars that he was working on to get me back on the road right before Christmas. I am glad I didn't judge the shop by the outward look, the inside is packed with over half a century of auto repair experience and as much sophisticated tools as the love of the family working together to serve the Bernalillo area. I made my way to White Sand and Carlsbad and back in California without a hitch after the repair thanks to Alfred.

I do not trust many auto shops due to being an uneducated female when it comes to vehicles that has…read morebeen screwed over many times in the past. HOWEVER, Larrys goes above and beyond! I had enough trust in him/them that I called for advice from miles and miles away just to get their opinion. They give fair prices and honest advice, which is very rare in the auto service industry in my opinion. I travel for work and only was in the area for a short time, but if I ever come back, Larrys is where I will take my vehicle needs again and would if I lived there. Thank you so much Alfred and crew.

Outstanding! Driving class-A Motorhome (Ford F-53; gas)…read morethrough Albuquerque, to Oregon. Engine making strange noises. My second day of calls, I found ARC. The only place that could take the time for my rig, so we could complete our trip. They sent out a rep - within an hour! - to my RV park, to assess the situation. Timing chain tensioner. Had us drive to the Bernalillo location, to have adequate space. The next afternoon: done! Thanks, guys, for the great service!!!

Five star service for sure! I can't recommend Marlon and his team enough for the quick turn they…read moreprovided on our 2013 FJ Cruiser. We dropped the truck off on Thursday the day after Christmas and had the truck back by Friday. I expected a costly, drawn out repair as we had several codes identified in our app. Surprisingly enough, they quickly pinned the issue, ordered the part, made sure the codes all cleared, and were mindful of costs. They were up front and transparent during the process. Definitely honest and stand behind their work. Here is to Bronson and Marlon for bringing our FJ back to life. Thank you! Thank you!

Great experience with Taly. They were professional, knowledgeable, and easy to work with. They…read moreshowed up when they said they would, quickly diagnosed the issue, and got everything taken care of without any hassle. I really appreciated being able to have the work done right where my vehicle was instead of having to arrange a tow or deal with a shop. Fair pricing and great service. I'd definitely use them again and recommend them to anyone who needs a reliable mechanic

Very reliable and affordable mechanic, Tally is very honest and made me feel comfortable about what…read moremy car needed.

Service, quality, knowledge. You walk in and you tell them what you need. They'll let you know what…read moreadditional you need and if it's mandatory. If you can't afford it, they will print out the quotes for you so you have that in your pocket. Always get me scheduled in whenever I need it. If I can't sit there with it all day, I'll drop it off. I'd love Firestone and this is one of the specialist placed. I only take my vehicle to Firestone.

Big shout out to the Firestone team. They are very thorough. Helped me analyze the aircon system in…read moremy 2014 C250. The improvement is amazing. The costs are reasonable. I left with comprehensive details of upcoming needs. I'll definitely be back.

I have known Jessie (the mgr) for a long time. I have followed him from big o to big o. He has…read morealways been truthful and honest with me and my family. If you want tires you get tires. No added charges or up grades without Jess calling for your approval. He will give you an estimate on the work to be done and in the end your bill will match up with his estimate. The one thing I like about Jess is that he always surrounds himself with some very knowledgeable techs. Not only are they knowledgeable they also can tell a pretty good joke or two.

Had a tire shredded that was 3 months old and bought from them. They warrantied that one but said…read morethe other one was showing wires but they would not warranty that one. Another $400 later...Said they balanced and rotated the tires and did an alignment but was insufficent results. Said it was from the dent in the back which I did over 3 1/2 years ago in a parking lot backing up. They were the tires I had for 42,000 miles and never had a problem. Asked us to come back in a couple of weeks. Taking it somewhere else. Took no responsibility for probably poor quality tires. Also threw the spare tire in the back along with the jack etc instead of putting it in the well and replacing parts in their slots. Went back and two guys came out and had a hard time putting the jack in its spot. Didn't replace the cover - just threw it over the top. I was totally satisfied when this was Bernalillo Tire. I will never go back here again and am telling all my friends and neighbors about our experience.

Friendly service and quick response. Never had a bad experience here. Recommend to anyone who is in…read morethe area.

Usually the people are are pretty cool and good at their jobs. Today I had an oil change scheduled…read morefor 10:30. 11:00 I notice my car has been moved but nothing from the people at the desk and I figure they will be getting to it. Fast forward to 12:30 and my car is in the same spot. I finally ask the sonso at the front desk what's going on do I need to reschedule and he goes "oh uhhh it's done". So my car was done for a freak hour and a half and I received no communication?? Also in the time I was there there was one guy in the waiting area for the first hour and then one elderly lady for the second hour. So it's not like it was a bustling waiting area.

Thank you, thank you, thank you so much for fixing the issue my car was having for a few years now…read moreand other automotive shops in town couldn't figure out. I felt like the service here was honest, genuine, and I payed less than what I was expecting. Any other car issues I'm having in the future, I'll know where to go.

They have been in business for decades for a reason! Extremely trustworthy, honest and great at…read morecommunication every step of the way! I will never take my car anywhere else but here.

I had a very disappointing experience at this AutoZone. I asked for parts, and the employee rudely…read morestated he didn't have time to assist me. As I asked questions, his attitude became increasingly disrespectful and unprofessional. When I requested his name, he refused and responded in an inappropriate manner. His name is Bryan. Customer service and professionalism should be a priority in any retail business. Employees with rude, disrespectful, and unprofessional attitudes should not be working in customer service or retail positions. Based on this experience, I would recommend visiting a different location.

Improve on training your associates customer service skills. If they can't handle customers, get…read morerid of them and higher someone that can.

They were able to make time for us as our car A/C went out on our way home to Arizona…read more Within two hours we were on the road with cold A/C working.

After a different shop failed to fix my F-150 radiator shutter issue, these guys fixed it as if it…read morewere no big deal. I've since done 100K mile maintenance and a couple other things. They are great: competent, straight forward, and don't play games with scheduling. I highly recommend. I love that they don't pay too much rent on central. I see trucks and jeeps there obviously owned by people who care about their rigs, which is another good indicator. Good from my point of view. If you'd avoid a diner that has an old pick-up vibe, maybe take your Subaru to Rio-Rancho and those of us with 35's will keep this shop busy and greatly appreciated.

Walked in for the 1st time waiting for manager to end his call, once he ended it he first helped…read moreout another customer, then the other worker did the same. I do not recommend. Company policy to first help out the customer who wants to buy. No more business for all of O'Reilly.

Went in looking for new wiper blades. I asked Sam for the best ones they sold. He explained that…read morethe "best ones "would not pay for themselves as far as better quality for the price. Not only did he save me money he installed the wiper blades, which I did not know how to do. Hats off to Sam, and hats off to a first class auto parts store! Can't recommend this location more highly!! Thank you, Sam! I sure appreciate the exceptional customer service!!