NATIONAL CHAIN SHOPS : The Show Low Az Big -O- Tire shop seems to be an exception to the norm of desensitized personnel . Realizing that these shops have to deal with anybody who is just driving through town, this shop treats all customers with personal respect. From the skill and ethics of the mechanics to the management team, these men truly operate above board . read more

Ok, so we got a flat tire on vacation about 30 mins out of Show Low. We had AAA come and tow us. Big O Tire was open until 5pm last night (Friday). We got there at 4:54pm. We completely expected them to keep our car overnight but they got to work as soon as we got there. I can't believe how surprised we were and how relieved we were, I'm sure they thought they were just doing their job but it meant much more to us than that. After having dinner and discussing what happened, we decided to stay in Show Low for the evening so we could bring them pizza first thing in the morning. I strongly recommend this location and whenever we come back through (happens about 4-5 times a year) I'm going to bring them pizza again. Thank you so much for what you did for my wife, me and my doggies. read more

Big O Tire Stores - Extra Services - Tires Near Me - Show Low, Arizona

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Stop nickel and dimming customers for every little thing. I just purchased 4 new tires and a week later had a blow out. The warranty covered the cost of the tire, but they charged me for a second warranty plus the labor to replace the new tire. As someone that has spent thousands of dollars on new tires for various vehicles over the years, that's the last $65.00 Big O will ever see out of me! read more

This crew rocks! We were on a cross country trip, when a nail decided to rip our back tire. Driving a bigger truck, not every place can accommodate us. The team was super friendly, efficient & cost effective. We got in & out quickly. Thank you for the great service! read more

Respectful honest group of guys. Had what I thought was an imbalance issue upon further inspection they found a defective tire and were nice enough not to charge me for the balance as I purchased the tires elsewhere. I'll be coming back when I need some tires and/or service. read more

I brought in my daughter's truck today and asked if they would have time to check the brakes on her truck. She did need brakes and they were able to do the work today while I waited. High quality work and every employee that I had contact with treated me with ultimate respect. I overheard two customers talking in the lobby and both were longtime customers. I highly recommend you give this business a try. The cost was what I expected. read more

Had a complicated diagnosis problem possibly involving brakes and/or electrical system. Big O in Show Low did prompt, exact, extremely helpful diagnostics and service. Phone contact Niya was especially professional and helpful. Great work, Big O. read more

My husband brought his truck in to have a tire fixed and after changing the tire the person that did the job DID NOT TORK THE LUG-NUTS!!! I have been driving this vehicle with my grand babies and Praise God the tire didn't fall off when we were driving. The person I talked to was rude and telling me he wouldn't fire the person because I said he should. I said that a person who is this incompetent shouldn't be allowed to work on vehicles! I know we all make mistakes but when it can be prevented if they did their job correctly this could have been avoided. It would have been horrific! read more

Received synthetic oil change 10/2021. Drove 3000 miles local with one short trip over the course of 7 months. Took vehicle to another mechanic when they presented that there was no drain plug and that a cap had been placed where the drain plug is. Big O had not told me this when I last changed my oil in 10/2021. Mechanic stated that there was a quart missing due to slow leak from cap and noted that it was clean around where the drain plug was due to leak. Refilled quart and recommended that we take it back to Big O and have them fix what they broke. When I presented this to Big O, they did not take responsibility. They stated that around the cap was too "clean" and that I must have been messed with. They did not take responsibility for the cap replacement or leak. They stated that it was not their fault. Now the oil pan is needing to be replaced. read more

Big O Tire Stores - Tires Near Me - Show Low, Arizona

I brought my vehicles in to get new shocks and struts and they did a great job. The price was very fair as well. I have not used them for tires yet, but when the time comes they will be first on my list. I especially appreciate the mechanic talking me through some work we needed to get done. I didn't feel pressured and no attempt was made to upsell me. It was just a great experience overall. read more

They tried to up sell me parts I didn't need saying they couldn't align my truck. I took it somewhere else and it aligned perfectly. They don't deserve the one star. read more

We love Big O tires, quality, service. Service guys are very helpful but the large woman in flip flops up front checking people in is a whole other matter. She def turns your business away, who wants to deal with teenage behavior, eye rolling, sighing at requests, impatient with customers. Just not acceptable. Tucson and Phoenix stores are much busier and they do not treat customers this way! Walking into work area with flip flops is dangerous. read more

Please spend your money elsewhere if you want to avoid the nightmare I have gone through with this store. I have my tires under warranty and have been dealing with the Show Low Big O since August. Three and a half months later I am still getting the run around as to why you do not have the tire. I have spoken to Corporate as well as the manager and several employees at this store and given every excuse they can come up with as to why my tire is not there. I was told I would get my tire in 2-3 days...well it's been over three months! So thank you for your poor customer service and complete negligence. If i hadn't already paid for my warranty I would have moved on and paid for a tire. Do not offer warranties if you cannot pick up the phone and get the tire ordered from another facility!! I normally do not write reviews, but this is the worst customer service I have received from a company. This is a huge liability and a breach of contract if we have paid for a warranty and you can not and will not fulfill it. read more

Appointment was delayed for hours. They skipped rotating my tires. The new oil filter leaks and oil level was a half quart down after they were "done". First and last time I will ever set foot in Big O at Show Low. Also no one in the store (staff or customers) wore a mask for Covid prevention. read more

As I'm new to the Show Low area, but not new to Arizona, this was my first and final visit to this Big O. To begin, I had an appointment for a basic oil change at 10:00 a.m. I did not walk out until after 12:00. It was bizarre as a lady walked in after me, but she clearly had a personal relationship with one of the attendants and she walked out before I did. When I finally got into my vehicle there was no new sticker on my window. I also had an oil leak which was not addressed. I would not ever go back to this location. read more

Great customer service, Michael the owner took great care of my needs. The workers went above and beyond to ensure my tires worked well for me, my 2013 explorer looks great and with a little more modification it should be much better off road. I feel that big o will take care of my needs On a more personal level then discount tire and I like supporting the local community rather then a big box store. read more

Big O Tire Stores - New tires look Great! - Tires Near Me - Show Low, Arizona

Shawn the manager of this place is a real people person. He knows how to make you feel like your car matters to him. He runs a clean shop and hold all his mechanics to high standard. Anytime I'm in show low which is a lot due to work I stop by and make sure my air pressure in my tires are good and safe for my journey down the mountain! If you ever need car help and your in show low stop by and ask for Shawn. read more

We were here last week (4-6-12) for warranty service on tires we'd bought almost five years ago in Reno, NV. Luckily we were still within the 50,000-mile-limit, so they cheerfully replaced the bad tire for free. (This free tire has a list price of over $200.) However, the thing that makes them eligible for high praise and five stars is that they carefully checked the other 3 tires on our pickup, and without saying a word, also replaced a second tire with a new tire. For free. WOW!!! I CAN HIGHLY RECOMMEND THIS BIG O TIRE STORE TO YOU!! In fact, we've never had a bad experience at ANY Big O Tire store, whether in Flagstaff, Reno, Show Low, or Phoenix. They truly do honor their tire warranties and go above and beyond all expectations in customer service. read more

I don't do a lot of reviews but the customer service was outstanding!!! We really appreciate the fast and friendly service here.

Needed tires while traveling. I've used Big O at home for several years but had not been to the one in Show Low. Called for an appointment and they got my tire size and ordered them. They tod me 2 hours for 4 tires and alignment. They were right on. 2 hours after I dropped off the car I was driving way. Thanks Big O Show Low. read more

Around January 29 I took my 2001 dodge in to the shop and they were told to take the spare rim and put it back under the truck and put the rim for the truck back one When it came out of the shop bay I seen the spare rim still on the truck and then when I told them aric the manager got mad and told me to talk to eli and he had them fix it and three days later I felt shaking in my truck and all lug nuts on the drive side front tire was lose I could move them with my hand they ruined my truck motor and I put 10,000 miles on there brand of tires and at 40 mph my truck would shake so bad we had to stop it was the tires bubbling up and when I asked about the Mechanics certifications the mechanic got mad and Thor all the wires to his machine off my truck and the next day the battery cables came off that they put on do not use big o enless you want a broken truck they have no idea what they are doing take your truck to dodge they are way better and honest if I was able to put a 0 star rating I would read more

Very disappointed in this store (1781 E. Deuce of Clubs, Show low, AZ.). Had tires rotated about a year ago, or so and when I got home one of the hub caps was missing. My husband also found one of the other hub caps was chipped when they took it off to rotate the tire. He also found the lug nuts on the front tire loose and one was almost ready to fall off. Good thing my tire did not come off. Over the months I tried to get them to replace the missing hub cap but got nothing but excuses about how they couldn't get replacements for my modal. I called the dealership and they said they could order and all they had to do was call . Went on thee Big O web site and they had nothing but 5 star reviews so I posted my negative review. They would never post my review. They definitely cherry pick their reviews so that's why their reviews look so great! Just be careful with these people if you have no other option to go somewhere else! read more

I took my 2012 Escape here for an oil change. The price was good, and they included a free tire rotation. The staff was friendly and they didn't find anything "wrong" with my car. I'll definitely be back when my car needs service or tires. read more

Where to begin? First off I spent 20 years of my life in the automotive industry both as a technician and a service director for a Honda dealership, so I get the struggle. I gave this place 4 tries before deciding to find another place. First since I once worked as a technician for a Big O as a young man I decided when I moved up here to give them a try and build a relationship with them. I bought four truck tires for about $1300.00. When I got the truck back the wheel sensor light was stuck on. NO big deal I showed the manager who tried to make it right. The way he tried to make it right was installing used wheel sensors that would not program to my truck. I went back three time and eventually gave up. I decided when they recently got new management to try again. I took my truck in for an oil change and FREE tire rotation since I bought the tires there. They called me and sold me a cabin filter. I picked up the truck and when I arrived home one of the bolts to the hub cap was missing and the tires were NOT rotated. I just took the truck into the Toyota dealership and paid $30 for a tire rotation instead of a FREE one at the Big O. That is how bad it had gotten. Don't mean to pick on anyone individual however today the Toyota dealership recommended the cabin filter that I supposedly just bought at Big O. Color me disappointed. On to the dealership which I was hoping to avoid. read more

I recommend this BigO 100%. My Big O in the valley had not been honest with me on my existing tires. Noah looked at my tires and said they were not safe. He went to corporate with my issue and got everything resolved to perfection. He was able to work with my warranty and has a customer for life. Noah went above and beyond to make us happy read more

Well Big O of Show Low, AZ I'm more than disappointed in you and your business ethics. You have chosen to not do the right thing after putting the wrong oil filter on my car that ultimately came off and drained my car of all its oil and destroyed my engine. I called and tried to discuss this with you, the guy on the phone treated me like an idiot. I was told I would receive a call back and have never received one- I have called several times. This was my only vehicle, I'm a single female and I don't have the option to just go around buying new vehicles. You took advantage of the situation and I will post reviews where ever possible to ensure the community knows that you have no morals or ethics, have no concern for your costumers and have inadequate/unqualified people working on your customers vehicles. read more

They provided me with prompt, courteous, and knowledgeable service. Will definitely be back!

Went into this store expecting some kind of car work to be done besides my oil change. I was so pleasantly surprised by the honesty and professionalism of this store. I only NEEDED an oil change. If you need any car work done at all I would absolutely recommended this store and I will be returning with my business. Thank you big O. read more

We had need of a tire repair due to running over a screw on Monday, July 9. Even though we had an extended warranty with Sears, no shops were available within a 200-mile radius. Big O repaired our tire in a very timely manner, and did not charge us a cent! Very impressed with their professionalism, kindness, and work. A BIG thank you to Big O Tires in Show Low, Arizona! read more

Still waiting for resolution to damaged Michelin tire, so bad Had to be replaced at another tire store. Took photos, have witnesses from two businesses who can attest to what they observed. Recently had the vehicle and tires inspected at the car dealer service Dept. No tire issues found, more than 50% tread remained. Missing two green/red air valve caps, one wheel cap, lug nut remover left on the damaged tire. Called corporate after getting run around in Show Low; received claim#, still waiting for Regional Rep to call me back despite leaving VM to contact me. Store changed Hands April Fools. New manager from Safford store States he cannot do anything; incidents happened before he got there. Obvious impersonating a Big O Tire Store Rep. Run A Round Continues; Need I say more? This is not first experience with bad service at Show Low Store. Inept, incompetent; Down right deceptive, lacks accountability, responsibility, honesty, integrity, moral conduct. Shameful!! read more

Nothing but unprofessional youngsters working there, giggling & cell phone using, felt like they were up to something and i should have listened to my instincts. i went in for an alignment and i had checked my odometer asking if they could write it down on the paper but they said they do that. I always keep track of my odometer and when the young man brought it back 7 miles were added just for a test drive!! he wore out my tire tread even more taring it. desk boy said they could only do an alignment after they replaced the tire. he tried selling me a tire for over $300. anyway they totally missed the fact that my vehicle needed one tie rod replacement. I DO NOT RECOMMEND. they should give me a new tire for allowing an employee to race car my vehicle for a 7 mile test drive! read more

Best service in town! We bought a tire that we had problems with and these guys went out of their way to make things right. Great people!

Absolutely zero stars. I put one because that's minimum. Took my car in to flush radiator and they did transmission service. Ridiculous. Didn't charge me for radiator flush, but charged me for transmission service which was more. Than I had a leak after flush in radiator. Wanted to change the water pump, i agreed it took so long I FINALLY started to complain. Front desk lady was completely rude and hung up the phone on me. They called and said they were going refuse to work on my car. Took it to mechanic ended up being a gasket instead of water pump. Cost $250 instead of $800 Big O wanted to charge me. Thank you Big O for refusing to not fix my car. I will NEVER take my vehicle in there for anything not even a flat tire. Again thank you Big O. read more

I had a great experience going there, the people were great the service was great . They know there stuff and how to get in a very fast manner read more