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    Big Lots

    1.7 (3 reviews)
    Open • 9:00 am - 9:00 pm

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    Boscov's

    Boscov's

    3.1(17 reviews)
    4.0 mi
    •$$

    July 4 1130 am. I want to buy a watchband. 3 clerks in the jewelry department are filling out…read morepaperwork, their backs to the sales counter. Tensions are evident already, and fnally one snaps to another "you have a customer". Upon asking if she can put the new band on my existing watch, she immediately declines. They aren't equipped with any tool for that. I am disappointed, and tell her 'no sale", since I don't have a tool like that at home either. She turns abruptly to go back to her paperwork, and replies "no problem" with a dismissive tone. There wasn't even the pretense of courtesy here, and I clearly got the message that customers are an interruption of their work, rather than the reason the store exists in the first place.

    Yesterday, Wayne & I had a lot of errands. The last on the list was to go to @Boscov's for some…read moreaccessories for my son's upcoming wedding. Entering the store, 1st I wanted to speak to an associate about having a brand new smartwatch I have still in box at home. Wanting to see if I could bring it in & pay them to set up the watch. [Not wearing it for wedding] The watch area, nobody was there. A few feet from the watch dept. Is fine jewelry. Seeing & hearing, that associate having a personal conversation with a women. Note, nothing to do with a purchase. I waited and waited. Finally, I said, excuse me, is anyone working the watch counter? Wayne, was hurting, & I still needed to shop for items for the wedding. All of our local fine jewelry stores are gone. They handled repair as well. The associate's response, yes, she out there some where, GO FIND HER. With disbelief, I asked, could she please page the attendant, ... No, go find her, & she went back to her personal discussion. Turning her back to me. Stunned, I left. Passing, the Estee Lauder counter I was stunned to see. After being told in 2016 by the store manager. They WOULD NOT be selling Estee Lauder Christmas gift sets ever again. Walking around the counter. There were stacks of these kits for sale. [I took the time to take pictures of all the kits displayed.] Being a V.I.P. customer at that counter. They keep contacts cards of customers needs & call the customer. Again, no associate at the counter. I took the extra time, and found her. With all smiles, I asked to see my card. I had not been called for 3 years! She looked, no card. I left so confused & started shopping. Within a few minutes the associate came looking for me. Smiling, she found my card. And, showed me how it was highlighted VIP. Every year since the store opened in Christina, myself, family & friends purchased these kits. They sell for over a $100.00 each. Many, many times each year we purchased a lot of kits. Having an awful experience in 2016. And, the outcome was horrible. Again, I was told by that manager of the entire store, no longer would they be selling these kits. They had sold out of the holiday kits, & I was never called in 2016. I had NOT received a call since. Normally, a few times a year they would call to let me know of an upcoming sale or that the kits were in. They only get one delivery of the holiday kits. The attendant had my card, it explained & shows the date of the calls each time. Highlighting that I was a V.I.P.. The attendant & I both noticed, nobody had called since 2016. For 3 years, we had to go to another store or purchase on line. I like to spend money in our community, not on line. I asked, have you been selling since 2016 these kits. Yes, was her response, & she apologized that nobody had contacted me. At that point, I just wanted to walk out. Knowing, Wayne needed to sit down. Wayne has to have upcoming knee surgery & his knee wanted to come out from under him. He had already chosen his shirt & tie. Both in our cart. I had to still shop for myself. Rehearsal was this Sunday. I had to still buy a few things. Sadden by the 1st two experiences upon entering the store. And, noticing the store hardly had any customers. I knew my feelings had to go on the back burner & find Wayne a place to sit & continue shopping. I inadvertently met a very nice women combing the racks. Not knowing, she was the merchandiser for womens fine clothes & was about to leave the store. She took the time to help me. [No name tag] I actually changed my mine on what I was originally going to wear to the wedding at home. And, she found this beautiful 2 piece outfit. Wayne now sitting on a display recliner across from me. I thought, why not try them on. When, I came out of the dressing room. Which is located next to a cashiers counter. Both the customer & associate stopped & commented that my outfit was gorgeous!!! I decided not to bother Wayne. Changed & now needing another pair of shoes to wear as well. Spending more money $$$$ than orginally planned. I gathered up Wayne & we headed for the shoe department. Wayne located the perfect shoe to match my outfit in cart. Trying them on, I made the purchase. The shoe area did not have the bags for dresses. So, now to another register and wait to be rung up. By this time, poor Wayne was ready to collapse. You could see his pain on his face, & his bodly language told me, not to stop to look for earrings. Truthfully, if it had not been for the associate assisting me in fine dresses. I would of just walked out & never, ever return to this store. Question, what happened to Customer Service? Don't these department stores know they are competing with on-line purchases? Many stores in our area are closed. Due to competition on-line. You would think, they need there jobs! Would you had stayed & still spent $$$ ? Sorry, I had to get this off my chest, & for being long winded.

    Photos
    Boscov's - Boscov's Christiana - store exterior

    Boscov's Christiana - store exterior

    Boscov's - Bald mannequins

    Bald mannequins

    Boscov's

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    Macy's

    Macy's

    3.4(39 reviews)
    3.4 mi
    •$$

    I was in Delaware for business and stopped by the Christiana Mall. This Macy's is part of the…read moreChristiana Mall. There's plenty of parking, the mall prking lot is pretty large. First off I enjoyed shopping here! There was a huge sale going on. It was October so part of it was getting the Summer stuff out on sale and the Fall stuff was all out too. They had huge discounts going on anywhere from 50 - 60% off. Prices were great here in womens clothing. This Macy's is one of the better stocked and better organized ones I have been to. There was a wide selection of brands and items to choose from. The employees were friendly. I was greeted and asked if I needed any help. I was in here browsing around to see if there was anything I would like for me or my daughter but sadly nothing really stuck out. This place has a clean and organized store with a lot of brands and varieties to choose from. This wuold be a great place to look for a gift for someone or even for yourself. If I am ever in Delaware again I will make it a point to come back here.

    Horrible website and customer service. Ordered online off bridal registry. Website said the item…read morewould be delivered on May 14 to the brides address. I called customer service and they said the item is actually going to be delivered on May 22- ( that's after the bridal shower)! And if I wanted on the 14th I had to paid $15 extra. I asked for a manager and was told none were available but when the call was over I would be transferred to a manager and could leave a message. Needless to say I was never transferred. And the guy could barely speak English!?!? Macys do better!

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    Macy's
    Macy's
    Macy's

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    Big Lots - discountstore - Updated September 2026

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