Asked for a few things to be completed. When I came home they had come out and replaced only one bush. I did text to confirm completing the rest of the job. No return contact was ever received. Poor communication. read more

I just had Big Lakes do my fall aeration. Kody did a great job with aeration and cleanup...no mess left on the sidewalk surrounding the house. read more

We had used Big lakes lawn care back in 2019 and had bad service and cancelled. My husband decided to start cutting himself because they were so bad. Fast forward last year in 2022 our rider died and ironically Chester called to see if we'd try them again. My husband agreed to try them the remainder of last year and this year. Well they let us down again. They just can't cut lawns bottom line it's like they have inexperienced workers or they don't care. They edge every other week this should be done each cut, they half ass blow or blow it into the neighbors yard, they leave several high and low spots, they leave grass in the walkways, etc. I think they paid someone for their Google reviews because they cut like shit no way they have damn near 500 good reviews. Then we called nicely to discuss our concerns and the manager and owner never called back or answered the email. Chester you bet not ever call to beg us to remove a review again. read more

Had the salesman out for a quote, I was told quote would get to me a week ago, still waiting. Not sure what happened to this company, had them out before to do work, very unhappy they wasted my time. read more

Fired them this morning. Was inexplicably charged almost $1,000 for a 'clean up'. My yard is about 1/8 acre and has zero trees/plants/vegetation. Do not use this service, there are many other businesses around this area to settle for a scam artist. read more

Terminated all contracts due to shoddy work, unsafe labor practices and charges for things that were never done. Owner kept saying give us another chance, we will do better, better never happened! read more

Chemical burns all over on our neighborhood common areas and our neighbor's lawn (hired for their own yard). They told them "it's due to a rough winter and aggressive weed treatment. It'll recover. It's due to incompetence. They either severely over applied or used the wrong product. It's burnt to a crisp. read more

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Called for a tree and shrub trimming. Spoke to the owner and directly told him the google map pictures were not up to date and they would have to come by to access my current landscape. Quote stated trimming trees I no longer had as well as doing work in the back yard where I have zero landscaping. They literally looked on google maps to determine the quote. Morons. read more

Connor and the boys did a great job. They were on time, they attacked the job right away, and cleaned up after they were done. They did a quality job and I'd use them again read more

The service is always erratic and each time they cut the grass it's done a different way because the teams are always switching up and they all aren't sure what to do because they obviously have mixed communication between the lawn teams. Only once was my lawn done amazing and it looked just like their advertisement every other time I my as well paid my nephew $20 to cut it because the Lawn was cut in all directions and I always have things that are broken and/or chopped down accidentally by the weed whacker kid so, I am currently in search of a new lawn company! read more

My advice is to RUN! I have never dealt with a company before who has such poor communication. Not with just the customers but with in the business. It took almost 2 weeks of messages left with office, voice mails and emails, I even left message with owner, to get someone out to look at and to repair my new sod which they had cut at 1 week ( they were aware new sod had been installed prior but no one got the "message or email"). The person who originally was suppose to get back to me the day my new sod was ruined came out 3 weeks later. This was after the repair which was then cut again 3 days later! After several other mistakes I had to let them go. read more

I hired Big Lakes for snow removal service and instructed them not to use salt or damaging products because it causes cement pops. I told them I would take care of it with non-corrosive material. Yet they threw a pile of staining blue product in one spot on my porch. On two occasions they came to clear snow that was obviously two hours from complete melt and gouged my entire driveway with their plow. I had discontinued service by phone and email and they still came out two more times. Then a couple weeks later they came back and threw more stuff in my drive. The guy came to my door and I told him that I was no longer using their service. He acknowledged this but gave some lame explanation. Now I have cement pops over my entire driveway. I am extremely unhappy with their service. read more

Big Lakes Lawn Care - a sidewalk with a fire hydrant - Landscaping Near Me - Macomb, Michigan

Completely ruined my lawn. Have a tendency to mow when it's too wet and trimmers don't have a clue what they are doing and scalp everything. They recently mowed the morning after heavy rainfall and tore up numerous areas with their rider. Had to drop $250 on seed and patch to repair. Would give zero stars if I could. read more

Terrible experience. No showed for a confirmed appointment. Won't return calls or emails. Never again.

We used Big Lakes Lawn care last summer and they did a great job. This summer we decided to use them again. This summer seems like they had different employees. They were coming out cutting our grass weekly. The problem came when they cut the grass and it was wet and the movers would leave mud tracks all in our yard. Also every place that their mover would turn in our grass it would leave skid marks. The grass would also be super low in those spots where the mover turned. My husband called and complained and was told they would ensure it didn't happen again. Yet the next coupe times they cut the grass whether it was wet or dry the mover still left skid marks. So my husband paid and fired the company. Lord behold Big Lakes still charged our credit card 2 more times after they were fired them. This is why they are getting a 1 star. read more

I'm so impressed with the care they took on our lawn. Every square inch was weed wacked, and areas that other lawn companies neglected, they got. I highly recommend! read more

Should have looked up reviews sooner. $39 a week for my elderly aunts small lawn?! I've talked to over 20 lawn companies on the past couple of weeks and they were by far the most expensive. Thank god I found cheaper. read more

Called Big Lakes for a "spring cleanup quote". Quote was reasonable so I decided to go with them (even included a senior discount). They sent out two young men who did very little work, and no cleanup. The quote was to include all lawn and mulched areas cleaned of leaves and twigs and an initial spring mowing. None of that was done. Called to complain. They assured me that someone else would call and come out to do the cleanup. No one called or showed up. I called and CANCELLED. A lot of talk and emails from Big Lakes but not work. I had hoped to save myself some work but I guess I'll just do it myself. read more

Long story short...Big talk from Big Lakes, but poor execution. Took me 2 times/weeks before figured out they were not very good. And twice the price I was paying my last company. So...hired my old company back. I pre paid the next years (2022) 6 times fertilization program, so I guess I saved money. Cost $725 for 6 applications...missed the 4th application, but sent me an email saying it was done. (auto email). When I challenged this, Chester said it would get done. Well it didn't get done. Then they said the machine broke down, and the email that was sent is an auto one because I was scheduled that day...hmmmm. Then Paul (gm) emailed me and said they have had issues with the manager of that division, and they have made a change...would give me a credit for that one. Gave me a $67 credit...hmmmm. $725 divided by 6 is $121, Not sure how they got 67. Anyways. 5 th application was end of October...and the last application will be by Dec2nd....Dec 2nd?? Snow? Anyways, sloppy management, overpriced. I think they are growing too fast. My applications were April, July, Aug, Missed, Oct, and now Dec. wow....they missed the best growing months. Anyways...we will never use this company again. read more

I would like to let everyone know that we love Big Lakes Lawncare the owners, staff and workers are great people. My husband and I are retired but have tons of leaves called many companies the prices were ridiculous then got a hold of big lakes they were a god send reasonable priced came out right away our yard looks fantastic and the price was awesome we are very satisfied and happy with Big lakes service and prices if your retired call them you will be treated great and you will love the service and prices. Wishing this company Merry Christmas see you next year. read more

If I could give zero stars I would. Our condo association hired Big Lakes for snow. Despite the multiple emails that Big Lakes sent to our management company which were forwarded to co-owners stating that they were prepared for the storm, they never showed!! The storm did not even turn out to be as bad as expected. If they can't handle it being less than expected I can only guess what would have happened if it was as bad as expected. Some of us cannot get in and out of driveways, get to mailboxes, and the sidewalks are not accessible for co-owners or delivery persons to utilize for deliveries. Since they have not shown up, everything is now coated with ice and extremely dangerous. The owner states they are the highest rated in Macomb County but I don't know where that rating appears. I have only seen a couple good ratings. Otherwise, they seem to have a pretty bad reputation based on the plethora of bad ratings I have read. I am definitely disappointed and would definitely not recommend Big Lakes. read more

I have never dealt with a company with such bad communication than this one. Lawn work is ok at best, but most definitely not worth $39 a week. They broke a garden light and after my complaint 3 weeks ago ive still heard nothing back. I tried contacting them last week to ask them to do a shorter cut on the lawn again no response. So as of today i left a message canceling my service. I do NOT recomend this company to anyone. Horrible smh read more

For the last couple of years, I had been using another lawn care service for spring cleanup, fall cleanup and regular mowing throughout the summer season. This year I decided to change and selected big lakes lawn care. Their spring cleanup service was excellent. The two-man crew who arrived, walked my property with me and paid attention as I pointed out the cleanup requirements. Throughout the next several hours, they worked hard and diligently, performing exactly as I requested, and as they promised. I would recommend them for spring cleaning, especially Ralph and Trey. They did a great job, and when they were through, my front and backyard looked immaculate, including shrub trimming, weed pulling, mulch raking and clean up. read more

We have used Big Lakes for about 2 years now and are extremely satisfied with the quality of work they provide. Chester and his team are very professional and hard working. We use them for weekly lawn service , bush trimming , weed removal in beds , mulch , aeration and sod installation. The pricing is reasonable and the team is always on schedule so our yard always looks great. read more