First time back after awhile and not a good experience. Placed order to go on GrubHub at 5:49. It gave me a pickup time of 6:30. Got there around 6:05 and checked in. He said 20 minutes. Our food for two people finally came out at 7:02 (1 hr 13 m). It was Friday night, but they should be staffed appropriately. A couple who said they were regulars came ordered and walked out with their meals in 10 minutes. Huh? The temperature inside the restaurant was 88 degrees (see pic of thermostat). People were waiting outside where it was 90 because at least there was a breeze. Felt sorry for the two guys working there. The one guy (Adam) was super apologetic and made several nice gestures to make things better realizing I waited over an hour. Nice touch and the only reason my rating wasn't one star. Food: I ordered the onion ring burger half pounder. Bun was good, but wet by the time I got home to eat it. Condiments were good. The beef seemed low grade and a bit fatty. 3 of 5. My wife got the chicken gyro. Said it was good with no complaints and plenty of food. 4 of 5. Crinkle cut fries. They weren't fresh, some burnt. 0 of 5 Two chef salads...4 of 5 No napkins, forks, ketchup for fries...and no mention they weren't in the takeout bag. 0 of 5 Inside the restaurant was not clean or organized. Would not recommend eating in there. So overall...good amount of food for the price. Terrible on the wait. Food quality fair to average. Next door to movie theater. So many other choices... read more

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We ordered Big City Grill through UberEats. Every Tuesday, my fiance and I have dinner night. Typically, we cook for each other but in the time of coronavirus, we have been participating in the #takeouttuesday campaign. After finally narrowing down what we wanted to eat, my fiance suggested Big City Grill. I've never seen this place, never been there, never heard of it. The UberEats menu looks a little different from the menu on their website but the prices match up. I had to look at both menus at the same time to make sure I was picking the right item on the UberEats app. I placed the order around 6pm via the app while I was at work. I scheduled the order for delivery between 7:15pm and 7:45pm. I arrived at my fiance's house around 7:30pm and the food was there waiting for me! My fiance said it arrive around 7:15pm, so the delivery was prompt. I ordered a double angus burger with cheese. The burger doesn't come with sides but it was less than $8 to begin with it. My fiance ordered the buffalo chicken salad with the meat and dressing on the side as a special instruction. We were glad to see the special instruction was followed. The burger was really good. It was cooked well-done, no pink at all but wasn't dry. It wasn't overly seasoned but it had a good taste and to me, seemed to be good quality meat. The condiments were fresh. I asked for extra pickles and that's what I got. The side of onion rings were crispy and tasty. Not greasy. Other reviews said the onion rings traveled better than the fries for delivery. Fries don't do well with delivery from anywhere really. My fiance's salad was good she said. It was large and came with an ample amount of buffalo chicken. At the end of the evening, we were satisfied with our meal. It was delivered quickly and was still fresh. The quality and taste was good and the whole meal, with delivery, came to less than $30. Big City Grill is a solid choice for a delivery meal. read more

One of the best burgers I've ever had and I'm not even big on eating red meat. Their customer service was great and they were quick, it literally took no more than 10 minutes. I was in and out, I definitely recommended them to my friends. I'll definitely have to make another stop when I come back to Tampa. read more

Big City Grill - Double Cheddar Bacon Double Burger (1/2lb) and fries. - Caterers Near Me - Brandon, Florida

This is a review for an online order placed on GrubHub. Was staying at a nearby hotel and got a craving for a burger. Order arrived fairly quickly. Their black angus burger sure was tasty and a good size. Nothing to complain about, it was a pretty good burger. The best part were the gigantic portions of fries. These certainly taste fresh and you'll find yourself eating every last one no matter how full you are. Also ordered their "Buffalo Chicken Fry Pie." Their description of it sounded amazing not really sure what to expect. Really it's just buffalo chicken strips covered in cheese on top of fries. Good for an appetizer. I'll give it an extra star due to their selection. I'll definitely order from here again if I'm in the area. read more

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Ordered from here a few times. Food was decent until today when I found GLASS in my food. Tried to call the restaurant but all the phone does is ring and ring. I ordered through Uber Eats so I did get my money back, will never order from here again. Save yourself and never order from here either. There was 4 chicken tenders in the order, I finished 1 chicken tender before picking up the next one and seeing the glass. Needless to say I'm disgusted and thankful I didn't swallow it. read more

Big City Grill - Caterers Near Me - Brandon, Florida

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Came out of the movies and was hungry so thought we would try this place. We both had the original gyro ( smaller) and it was really good!!! Then Bf had gyro salad too boot. They do charge 50 cents for an extra dressing tho. It was really tasty as well. I will defiantly eat here again when in town and at the movies !! read more

Big City Grill - Ate some. Gyro salad - Caterers Near Me - Brandon, Florida

Always get lunch or dinner from here love that they have a little bit of everything from fries(preferably loaded) hotdogs, burgers, salads, wings etc. they always come out fresh too I recommend picking it up vs ordering thru Grubhub and what why just cause you won't get your food as fresh as if your were to pick it up yourself I've been going to them for 3+ years and never been disappointed manager and crew and super nice and welcoming!! I'll never stop coming here to be honest read more

Big City Grill - Caterers Near Me - Brandon, Florida

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Bottom Line on Top: Completely adequate and worth more than they charge. [GrubHub Order] First off, it's about time that someone came up with fries that stay yummy for GrubHub delivery. However, these are NOT those fries. Stick with the o-rings; they travel far better. The gyro was good, not excellent. The Philly was very good, about one soggy hoagie roll and a limp lettuce leaf from 'great'. I would imagine that, in person, the food is quite good. The saving grace out of a sea of mediocre is the price. This meal, delivered to my door, cost less than a much skimpier meal in person at most local places (and, frankly, it got to my table just as quickly as many sit-down joints). Nothing here screamed, "Eureka!" but nothing was less than "okay". For this price, that's a home run. What got this place the fourth star was the Greek salad. HUGE and with a really good flavour. Much better than expected. Overall, this place should definitely be in your family's meal-delivery rotation. It might not become a favourite, but it will satisfy for a very reasonable cost. read more

How can you screw up a chili cheese dog? By not putting the cheese on it. Also auto order system is clumsy and not user friendly Wont be back read more

Their food is GARBAGE. It should be illegal to sell such trash for human consumption. I should have known better than to order off a flier. And speaking of fliers, they littered my whole neighborhood with unsolicited advertisements. Hey Big City Grill, maybe I'll come throw a bunch of trash around your business and see how you like it? Don't leave your garbage fliers on my door or in my neighborhood anymore! read more

Ordered a Philly and Fries on Friday night while I was struck in the house sick. Free delivery...very nice, great prices and I was so pleasantly surprised at how fresh and tasty the food was. Even sick, I thought it delicious. What really won me over was the speed it was delivered. The driver called 15 mins after I placed my online order and said he was sorry for my wait and would be there in 5. I was eating within 20 mins of putting my phone down. Very impressed!! read more

Location is a bit hidden within the Brandon plaza where the movie theater is at. Worth the search! I started eating at Big City when they were located off Oakfield drive, since it was my go to for lunch during my break. Ordered multiple items from their menu, never had I had to send my food back, or complain. Big city is your typical burger and fries, chicken tenders, chicken wrap, wings place. You can dine in, or carry out or do delivery with them or through Uber Eats. Place is decent, though I preferred their original location on Oakfield. This location is smaller compared, but food is just as good. read more

Wow! Let me tell ya....I got a flyer tape on my door. Usually they go straight in the recycling. My husband & I both had tough weeks so we decided to try their free delivery, I went online but delivery would take 1 hr. Went back & changed it to take out.. 45 minutes. It was getting late so I decided to call & check if I could shave some time off... 15-20 mins! Yes! & only 1 mile from my house. SCORE!!! Double bacon cheddar burger with fries for hubby & I tried the buffalo chicken wrap. I absolutely loved it. They don't chinch on the little things....chunks of blue cheese, melty cheddar cheese & perfect cooked thick bacon! We'll be back to this little gem. Oh the staff were pleasant too. Good job guys! read more

Very disappointed.. my office has ordered food from here before but this time was terrible! They didn't deliver fries or any sauces that were supposed to be on our buffaloed fries. & they gave us old spoiled tzatziki sauce for our gyro! Absolutely Disgusting!!! read more

My wife is 3 months pregnant and called in with her co worker to order a chicken salad. She asked the gentlemen to please make sure the chicken was cooked well done because she is pregnant and uncooked food doesn't go good with her.. 10 minutes later the food was already delivered. My wife ate the food and within minutes started to throw up and have extremely bad pains to the Point she had to leave work and her co Worker got sick as well. I called in to speak to a manager and was advised i would receive a call back.. I never received one. I called back and talked to someone who called himself a manager and said he wasn't gonna do anything for us and didn't seem to honestly care. I advised no problem I would submit a complaint with the BBB and write a review.. i was advised "well ill respond to the review". Ok? Respond. I am attaching a picture of the vommit that was so bad that she was bleeding from straining herself. I am sending this complaint to every social media outlet as well as BBB and also the health department. I would advise anyone who's looking to order here to look at previous complaints on how rude management and owners are. read more

Check this place out. Great value and good food. Don't let the location ((May be hard to find) get in your way!! Love the loaded fries!! read more

A small deli style restaurant in the Regency strip mall (next to the theaters). Good selections such as sandwiches, salads, wings, fish tacos, gyros,... sweet potato fries (yum). The counter service was friendly and the food fresh and very good. Clean tables. Reasonable prices. Lots of carry out activity while we were there. Big City movies playing while dining in. read more

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Went to this place tonight to give it a try and as I was ordering my food on the kiosk tablet a roach walked up to me .... right there on the counter... gross! Needless to say I walked out of there. read more

The food was great and it was definitely right on time! I would definitely recommend to others and possibly eat their again!

Food is great ... I order delivery from here at least once a week... & I order something different every time! EVERTHING ON THE MENU IS SUPERB! read more

Big City Grill is a awesome spot for at home feel. Food is awesome service is great. There located right next to the AMC. Me and the family stop by before a movie and we always have a good time. You guys gotta check it out read more

Awful service, more than an hour to deliver to my work place, lost my lunch break. Called to complain got the manager Mike to complain, his response "is Friday, normally takes about that time to deliver " I explain that I was never told the eta for my food to be delivered. He starts talking to me, like if I was in the wrong, he tell me will cancel my order and do not order from there if i didn't want to!!!! Will never from this place! read more

Good food, good service. ordered and made fresh. Not a fan of their marinara sauce but the mozzarella sticks are great, cheese is perfect and nice and crispy read more

Went today for the first time and got the grilled chicken Caesar salad. I must say I was disappointed for $11.00, I received a container of regular lettuce mostly the bottom part of the head, not Romain as started on the menu, ozzarella croutons and a very small thin piece of grilled chicken. Very large menu not so sure if I want to go back to give it a second try. read more

I literally watched this place make a rapid decline and needless to say the pandemic did not help this business at all. The restaurant always had questionable cleanliness but now it's like they're like bleep it. No table is ever clean. Today was the final visit that did it for me. The worker who was basically the chef, cashier, and everything is the same guy who prepared the food last visit looks like he's living off the streets ( to be clear this is not okay when working with food). I went to use the bathroom and wash my hands and didn't enter and instead went to TJ Maxx's cleaner bathrooms. Big city grills was filled with yellow urine that looked to had been there a while. Now, this place looked like it hadn't had much business earlier on this Monday so my only guess is that it was the employees who I envisioned probably urinated throughout the day without hand washing. I'm only speculating and cannot prove that was the case all I have to say is you would have had to be there and trust me take heed to this review. Well, bottom line is a few gnats were in the bag with the food . Y'all have to do better Big city grill. read more

Every time I come and get the wings I am always pleased with what is served to me. The perfect amount of crisp.

Not going to lie since COVID I've had nothing but bad experiences with take out . Haven't ordered here in awhile but I'm never disappointed . Although they were super busy today the food was great and I'll definitely be back again . Thanks guys for your awesome service and food ! read more

Foods are very good! The only concerns I have is at night (certain nights), there would be a CROWD of kids hanging out in the front without adults supervision. read more

The food was okay until we found a hair melted in the cheese of one of our sandwiches. We showed the cook discreetly and he laughed and made jokes about it. He was very sarcastic and even accused us of planting the hair in the sandwich. Once he seen that we did not find this funny he offered us free items for a different date. We were completely disgusted, we threw our food away and left. read more

STAY AWAY!!!!!! Our hotel is across the street form this place and they constantly distribute flyers on and under our guestroom doors. We do not allow this and have gone to the establishment to let them know however they continue to trespass. We will no longer allow them to deliver food onto our property and the staff will certainly not recommend them since they refuse to be a respectable business and our guests have claimed the food is terrible. read more

I've always called ahead to order so my food would be ready to eat in or just order when I get there. I've never had to wait. I guess they have a problem with delivery but, I've never gad a delivery order. I've always had very good fast service when eating there. The only problem is calling in the girl at the cash register does not always understand the order. It just painful to call ahead. She has never gotten my order wrong though. She just seems new and not that families with the menu yet. Other than that I've always gad great food there. I either get the Gyro or Philly steak combo with drink and fries. The fries by the way are the best I've had in Brandon. Their big crinkle cut and cooked perfect. I don't know what the cook them on but, they are very very good.c read more

This place is great my first time here and I have found a new lunch spot I really recommend the philly steak sandwich it was so good Thanks guys and gals if I had room I would get another it was that good I came in and asked what is good I was told (You won't be disappointed with anything you get here) they were right I would have included a pic but I ate it to fast read more

Love this place. Best tuna subs ever. Best location and the number one plus is they deliver on weekends until 1am

Horrible service I would never in my life feed this food to a dog. The chicken was under cooked I was into 3 bites of my food and within 10 mins I instantly threw up. I explained to the owner I am pregnant and I would like my chicken over cooked. Guessed they didn't listen. My husband called to speak to the boss and the boss was very unprofessional and horrible. He hung up on my husband not even being apologetic to the fact I am pregnant and ate their under cooked food, he was quick to say well there's nothing I can do take her to the hospital. Who the hell made this guy a boss let alone a owner. Oh his name is Mike by the way!!! read more

This is probably the best place I've ever had food delivered from. I was craving mozzarella sticks, only had cash, and needed something to eat ... which is when I found out that Yelp delivers and this place checked both of those items off. I placed my order, and it was here in about 15 minutes, (much quicker than UberEATS and DoorDash) and I highly recommend. Also, everything I ordered was twice the size of what I expected, and the meals seem to all be very cost-efficient! Definitely will be dining in soon. read more

On 1/7/19 a coworker and I ate at Big City Grill in Brandon Fl. She ordered a turkey sandwich a coke chili fries or fries with the works and ordered me a double cheese burger and fries with a coke. This was around 11:45am at about 1:00pm I was at my Eye Doctors Office when my stomach started cramping and I began to feel really nauseous. As I finished my Doctors appointment I rushed home to make it to the bathroom where I was violently vomiting and having a bowel movement at the same time. Which we're all symptoms of food poisoning. After that horrific ordeal I immediately called Big City Grill to speak to a manager about the situation. The young man I spoke with was very professional he explained to me that the manager that I needed to speak with was not there but would be coming in and that he would have him to call me back that same day. Well I never received a phone call at all. So the next day 1/8/19 I called back and asked to speak to a manager. I explained to the manager Paul that I called yesterday and that the manager was supposed to have called me back yesterday because I received food poisoning from his business. He replied yes I seen that and asked me when did I start feeling sick I told him at around 1:00pm he replied well it takes 4 hours or a day to have symptoms of food poisoning. I explained to him that I've worked in the medical field before and it was food poisoning from his establishment. Paul intern and replied that he was certified as something and that they cook their burgers at the right temperature and that I had to have eaten something else somewhere else. So I asked him Paul was there someone else that I could speak to. He replied no. So I asked him could I have his corporate number he told me to go online. I told Paul instead of him accusing the customer of not getting food poisoning he should have handled the situation in more of a professional way. He replied I don't know what you want me to tell you. That is when I asked him for his last name he replied you don't need a last name!!!... So I hung the phone up. 1/10/19 I was at lunch and seen one of the young men that brought our food out to our table on 1/7/19 so I asked him is there a manager at Big City Grill above Paul he replied No. So UNPROFESSIONAL and food can give you food poisoning. Just found out from Facebook review that this has happened before at this establishment. Will never eat there again ever but they really don't care if you eat that or not according to Rob!!!... read more

These were the best gyros I have ever had probably. Everything was fresh, the vegetables were perfect (although for some reason they didn't come with lettuce??), the sauce was fresh and tasty, the bread too, and the meat was juicy not dry. The fries were perfect. The cheese sticks were perfect. I'm kind of a critic when it comes to food, so for me to say everything was perfect is not an exaggeration. I also thought the prices were very fair!! Will be ordering here again! read more

Literal trash! Online ordering doesn't have all items. Get attitude when you call to order. Chicago dog was raw sc, cucumbers and two pickles. Mustard and onion hot dogs have three extra thin slices of onion and a few drops of mustard. Gyro with extra everything and extra sauce on side came with no sauce and basically no toppings. To top it off 30 min delivery took over an hour. Don't waste your money!!!! read more

The owner is rude and makes a scene to third party delivery drivers in front of customers. Very unprofessional. The food is also mediocre so there's no need for the owner or staff to be acting like they're Gordon Ramsey read more

Had a hair in my food and the man asked me if it was mine instead of trying to fix the problem. And he also laughed while saying it. I have colorful hair the whole rainbow to be exact that goes past my shoulders a lil. Why would i purposely put a black hair in my food?! It looked like a lil black chin hair that got on my Cuban sandwich. My first time trying & my last im never going back and I think bc I'm black is to why he probably reacted that way. Thought this would've been a nice place to visit since I drove an hr away to shop in that plaza and to try them just for this to happen! Don't recommend! I usually don't do reviews but I had to do this one! Btw I went there 3/17/2022. I was nothing but nice and all I got was hair in my food and a laugh in my face. He did offer dessert but if he already checked my order then he would've noticed I had already ordered one.. it's was the strawberry cheesecake and it was nasty. How do you mess up cheesecake? And he was the one who took the order. read more