Not sure what all the complaints are about. Big Boy Plumber has fixed my water heater on two separate occasions--years apart--installed a new toilet in my second restroom, replaced the wax ring in my master bath, and a faulty valve in my front 1/2 bath. Got every fix right the first time and never tried to sell me on some service I didn't need. The price was right too, especially when you consider that they identified the problem correctly, and it never went out again. Thanks, guys! read more

I had a terrible experience with Big Boy Plumbing, dispatched through my home warranty to replace my water heater. The technician/owner Rick required payment for modifications, specifically to replace a PVC pipe with copper, which I paid for upfront. However, he never replaced the pipe as promised. To make matters worse, he rescheduled the follow-up appointment many times, each time claiming he would complete the job, but he never showed up or finished the work. When I complained to my home warranty, Rick told them I didn't pay for the work. Complete lack of professionalism and reliability--avoid at all costs! read more

Repiped my whole house..did an amazing job, feel amazing to actually have good water flow.....also very reliable, always on time.

Not a reliable plumber. Lazy and doesn't care about what he's doing. Would not recommend this business. read more

Big Boy Plumber - Plumbing Near Me

Was not happy with the experience I had with big boy plumber. This review is not based on the actual work since for some reason I could not get them to come. I reached out based on a referral, and made an appointment. I waited for hours for them to come and when they never came I reached out apparently the owner was under the assumption that someone had contacted me to reschedule because he couldn't make it. Fine. I gave them the benefit of the doubt because things happen and oh well. We rescheduled for the next day and while I had a busy day I made sure to be here for a couple hours and wait in them to come. Once again no one came and when I reached out, I was left on read. Pretty crappy experience. Once again this is not based on the work this is based on the reliability of the business. Luckily I reached out to a different plumber who was here within 15 min of reaching out. read more

Another toilet leak.  I tried to look for Ricardo's phone number and ended up posting on Yelp.  I get a message from Ricardo on what the estimate was to fix the issue but he was not free until the next day.  Meanwhile 3 other companies gave me their quotes and there were substantially higher.  When I mentioned the quote I got, one of the callers even laughed at me and said "good luck". Ricardo called me later in the day and said he can swing by the next day if I was still looking for a plumber.  I gave him the job and as usual, he came on time.  15 minutes later, the issue was resolved.  Not sure about the negative reviews he has here.  This is the 2nd time I have used Big Boy Plumber and do not see why I have to look elsewhere. read more

Again, Yelp! found me a plumber when I couldn't find one in my town. I got 3 responses quickly and Big Boy could get here first. They wanted more for the extra drive, but they ended up charging less than the original estimate. Using the Yelp! app, I texted them a photo of the leak, and even though I had no idea what I was looking at, they knew exactly what had broken. They brought the right parts and fixed it quickly. I'm very happy that it's fixed. I probably let the leak go on too long without doing anything, because it seemed very small. But then it got bigger. Once I noticed the sound and the plants growing fast next to the house, then suddenly I needed to rush. Oh well. Let that be a lesson for me to stay on top of these things better. Big Boy deserves a good recommendation for quickly responding on Yelp!, making & keeping an appointment that suited me, asking good questions and diagnosing the leaky pressure regulator from the photo in advance. read more

Do not use under any circumstances. I could write a long review repeating what others have said in regards to them coming out, not even looking at my water heater, and leaving before then being impossible to get a hold of but I honestly don't want to waste a bunch of time. When I called them directly after my pilot light went out again, which is what the technician told me to do, I was told that I would have to start the entire process over again with my home warranty company. I have now restarted the process and am waiting, hopefully not another 3 weeks for this to be resolved. It appears this is a company that likes to collect their money and then spend less than five minutes looking at an issue without ever touching it before saying there is nothing they can do. read more

Complete waste! Unreliable, came out to fix sink but due to not having the parts handy they left. Unfortunately, didn't give estimated time of when they would return and just never came back. Didn't call us back or anything. Just not a good company and do not recommend. read more

First and foremost, fat boy plumbing is horrible. They came to fix a problem that caused another problem. This is through my home warranty so it's not a plumber that I chose to hire. They came back for a recall and he stood there for 2 minutes without touching a damn thing and was told to send a video of the problem, which I did but he never messaged or called me back. Instead, I got an email that I owe an $85 service call fee because the plumber said they found no problem. How is this fair when he didn't even touch a damn thing or listened to what I was explaining. He is very unprofessional, rude and lazy!!!! Thanks for nothing plumbing man! read more

If I had 4 hands I would give them 4 thumbs down.Lack of communication. Unprofessional on the phone and didn't have insurance.

Called this company originally cause of the good reviews they had and set up an appointment. Poor responsiveness, constant rescheduling. Not good. Did not fix the plumbing issue I had. I would not recommend using this company. read more

Do not use this company, they are dishonest. They told my home warranty company that I had a broken sewer line and they never came onto my property. They came to my back gate, never called to tell me they were here and left. He was here 1 minute. Worst service I have ever had with a company. read more

Maverick was the plumber that came out to our house to investigate a leak. He was friendly and seemed to have diagnosed our leak. However, this fix didn't actually fix our leak. Big boy has not submitted the paperwork to our home warranty which is completely stopping any progress on fixing our leak. The business does not answer calls from HWA or from my husband. The voicemail is full. We are hoping to see progress this week in a response to our calls and texts. read more

Big Boy Plumber - Leak in dining room ceiling that is still leaking. - Plumbing Near Me

Contacted me promptly after requesting service through Yelp. Made an appointment and service was rendered within a reasonable time for a fair price. I was also given a couple of options for parts to decide on. I appreciated the opportunity to get the same overall service with different budget options. I would definitely use Big Boy again when plumbing service is needed. read more

Another toilet leak.  I tried to look for Ricardo's phone number and ended up posting on Yelp.  I get a message from Ricardo on what the estimate was to fix the issue but he was not free until the next day.  Meanwhile 3 other companies gave me their quotes and there were substantially higher.  When I mentioned the quote I got, one of the callers even laughed at me and said "good luck". Ricardo called me later in the day and said he can swing by the next day if I was still looking for a plumber.  I gave him the job and as usual, he came on time.  15 minutes later, the issue was resolved.  Not sure about the negative reviews he has here.  This is the 2nd time I have used Big Boy Plumber and do not see why I have to look elsewhere. read more

Horrible experience with this company, unprofessional, absolutely no professional phone etiquette, when they finally did show up they were here for five minutes and told me that they had to submit my work order to my warranty company, which was fine but no one ever called to keep us updated, got it transferred to another company who actually fixed it the same day, horrible customer service all the way around, if I could give zero stars I would read more

Excellent service. Friendly, great response time. I highly recommend Big Biy Plumming

Ricardo gave us a quote on a Saturday and then the morning (Wednesday) he was supposed to install decided to increase the price by $400. Instead of having integrity and professionalism, he refused to do the job for the quite he gave. He stated that he needed to charge $400 for his labor and that he charges $65/hr. It's funny how much they charge hourly compared to other professions. I definitely would not depend on him due to lack of dependability, integrity, and professionalism. On top of that, I spoke to Ferguson's who supply the water heaters and a 40 gl Bradford White water heater (kit included) is $616.68 out the door. Ricardo indicated the prices had gone up but that was a lie. So, since the water heater is around $600, he wanted $800 for his 2 hours of work? I'm so glad he lied and raised his prices because I was able to get an even better deal with some honest plumbers. Be aware when replacing your water heater. Unfortunately most plumbers want to take advantage of you because you're in quite a predicament. read more

Big Boy Plumber - Here's the Ferguson's receipt for the water heater. - Plumbing Near Me

Contacted through home warranty. Came out and gave an estimate. Approved the work to be done. Never came back (missed scheduled appointment) and stopped answering phone calls. Literally 3 weeks with no hot water. Warranty company finally cancelled their work approval. Avoid by all means. read more

Showed up during the time frame explained what was happening and got to work,drain needed snaked with a heavier duty snake then the one that goes on a drill. read more

Very appreciative! He called me back within 10 minutes and set up an appointment for the following day. He assessed our plumbing issue and gave us a price quote that he stuck to. Prices are affordable and good. He is honest and has good integrity. He fixed our broken pipes and repaired the leak within an hour. No complaints, would recommend to friends and family. Would use again! read more

Don't even bother using them. This is who we go through for our warranty and never again. They can't even finish their job. Our water heater has not been working properly for months and they just take their sweet time. I understand a few days but MONTHS?? This company is very unprofessional. I called the day off of work because they said they would be coming today to fix the problem. I wait all day. Nobody answers the phone. Nobody calls me to let me know that they weren't coming. I called off a second time because they said they will be coming out but they don't know what time. NO SHOW AGAIN. No call to let me know that they weren't coming. And again nobody answers the phone. read more

Very professional and on time. I had move my gas line for my new range and they did a wonderful job! Highly recommend them.

Called him to get a quote to fix tub faucet. He was fast and came the following day. He was fast and reliable his price was fair. Will be using him in the future. read more

These guys are awesome. They show up on time and very professional. They were able to diagnose a hard to find problem and followed up with me every step of the way! Quality work too! Would recommend to anyone. read more

I had repair work that needed to be done at a rental. I found Big Boy Plumber on Yelp! They were quick to respond to my request and completed the repairs in a few hours. I support local businesses when I can and definitely recommend Big Boy Plumber. read more

We were referred to the owner, Ricardo, by our home warranty company. We needed a plumbing leak from our upstairs bathroom diagnosed and repaired. Ricardo called quickly upon receiving the referral, and was actually early for his appointment. He quickly diagnosed the problem as an improperly installed toilet and plumbing. He explained the work that was needed. He went over and above to make sure an improperly installed toilet was installed correctly and "done right." We appreciate his good work and professionalism. read more

Our garbage disposal was making a nasty noise then it stopped working. He responded quickly and was able to schedule me with an appointment in a few days. I also purchased a bidet attachment and attempted to do it myself with no luck. I text him asking if he could take a look at my toilet and bidet attachment and he agreed to with no hesitation. He was very professional, quick, and friendly! He was also fairly priced! If anything ever comes up again I'll for sure be calling him again! read more

I would rate this company LESS than 1 star if I could. This company is unresponsive & inefficient. They don't answer calls during business hours, schedule appointments and fail to show up, fail to respond to messages left, and have an apparent lack of concern for their customers. Our water heater has been out for more than a week. They came out to assess and ordered a part, but it has been almost a week since it arrived and we're STILL without hot water! They never showed up to install the part after setting an appointment to do just that! This is completely UNPROFESSIONAL and UNACCEPTABLE! read more

Home warranty company assigned Big Boy Plumbing to complete my service call. I asked for additional work be done to extend pipes to relocate my washer and dryer hook-ups. Scheduled and completed as promised. Very friendly and professional. I will definitely use Richard for any other plumbing work necessary. Thank you again! read more

Highly recommend!! Ricardo is very professional and friendly. He makes sure you understand the process and will show you any parts. His pricing is very reasonable. When i called for an appt. he made sure to accommodate my schedule. Very knowledgeable plumber! read more

I had a problem with my shower, no hot water. The hot water heater was on the fritz. I put a shout out on Yelp (after Jay flushed the water heater to get rid of sediment). I got 3 plumbers immediately, & expressed my problem- the pilot light was on, but no "whoosh" meaning the heater wouldn't ignite, even with a pilot light on. Ricardo from Big Boy Plumbing immediately responded! He replied that it's an easy fix & to call him. The heater needed to be reset- it took literally less than a minute & the heater caught up after following his directions. Incredible!!! We were this close to going to Home Depot & putting out almost a grand for another hot water heater. I am impressed, to say it lightly!! Lynne Culla read more

I would not recommend this service to anyone. After waiting over a week this company did not show. After multiple attempts of contact they did not respond. This was very disappointing as I had a serious hot water leak that needed to be repaired immediately and was paid in full through home warranty upon scheduling. When they actually did respond it was through text and said they would be there the next day. So having somebody wait again the next day they backed out of the repair and did not show once again. This seems to be a very unprofessional ran business and I would not recommend it to anyone. read more

Couldn't have been happier with the level of service I received from Big Boy plumber! Very informative and was on time as originally committed! Great job! Will use again for future repairs/projects. read more

We had an issue with our garbage disposal and a leak in the bathroom toilet tank. They were clean, polite, friendly, expedient, and professional. They were very reasonably priced. I would recommend them to my family and friends. Thank you for your help and you are now our go to plumbing company. read more

They responded fast, and got the job done at an extremely cheap price. Will use their services, again, if another issue were to arise.

Had Ricardo come over to give me an estimate to replace a drain pipe. He came and gave me options (which was nice! Didn't feel pressured at all to pursue anything I didn't want to) he gave me my estimate and had me think about it. Called him later that day and he came over the next to do the work! Extremely pleased that he came EARLIER Than he was supposed to VS. being late. He cleaned up after himself and explained everything to me. Will use again and will highly recommend! read more

Very fast and efficient service! Rates are reasonable too. Will definitely call again for plumbing needs.

Arrived on time. Free consultation and diagnose the issue. Would use again in the future.