Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!

We found a DEAD ANIMAL on our rental property and were told by the host that we would get a very…read moresmall refund for this (it smelled throughout the house for the entire first night). It has been weeks and we have not received anything nor any communication from the host. We have tried contacting Bear Valley Property Services and they have either responded rudely on the phone or not responded at all. I do not recommend booking with this company.

The best in the business, period. When you stay at one of their properties, you are taken care of…read morequickly and efficiently. They are pros, well staffed with talented fix it if broken, plow when it snows, and any issue that can come up when you are on vacation. Megan and Ryan take great care of their guests.

Melia left my kids stranded and wouldn't let them into the place. She said it was "regulations"…read morebecause the booking was in my name. I suggested to her to give me a refund and let my adult son rebook it in his name so the rules are met. They were already there! She didn't even respond! She kept my money and the kids had nowhere to stay!

Snuggle Bear Cabin...there are only positive things I can say about this deeply wonderful and…read morerelaxing cabin. What I noticed about the location of this cabin was that it was further away from the heavy tourist areas but close enough to grocery stores, restaurants and shops. So if you are looking for peace and quiet this is the perfect getaway from the everyday stresses of life. This cabin includes a living room with a cute fireplace, a small but full kitchen with a eating area, full bathroom (water pressure is good and it heats up pretty quickly), a bedroom with a closet, access to the backyard, a front porch and a cozy loft with a flatscreen TV that I didn't touch once. I was primarily there solo to detox from the busy life of Los Angeles and not to ski since I was there beginning of May. Snuggle Bear Cabin had everything I needed to detox. I laid out my yoga mat and meditation pillow upstairs in the loft and it had an inviting view of tall trees out the window. It was a perfect environment to reflect on life, letting all creative juices flow, read and write. The solitude was exceptionally welcome. The final full day that I was there, my boyfriend came up to join me. And really...all we did was snuggle. I highly recommend this beautiful cabin for anyone to deeply relax and enjoy the natural wonders of Big Bear. Thank you, Melia, for his wonderful experience.

Rough experience start to finish…read more Poor communication. Lack of cleanliness. Broken amenities. I don't enjoy leaving comments that could potentially hurt someone's business but the issues kept piling up and the lack of care shown by management has to be communicated to others thinking about booking with this company. First, please know that check-in must be done at a separate office/location so plan for a pit stop on your way to your cabin. The first thing we noticed was a large piece of trash in the front yard. A big, wet cardboard box. Very obvious. Then we saw numerous piles of dog feces that had not been cleaned up in the backyard. One of them was right next to the hot tub. So many piles that it couldn't be anything but complete ignorance from the management. We then noticed that both the shower and the bathtub upstairs was out of order. The shower had a broken pipe covered with duct tape. The faucet that controls the plug in the bathtub was also broken so water would not hold in the tub essentially making it useless. That left one shower for the entire cabin that was actually somewhat functional. I say somewhat because you need body armor to protect yourself from the water pressure launching out of the shower head. Still, we were going to ignore it all and choose to have a good time. We weren't going to let it ruin our trip. Then the morning of check-out came. We receive a knock on our door at 11am saying that check-out was 10am. However, we asked for a late check-out before we stayed for the weekend. The custodial staff that was there said they contacted the office and the office claimed that was never promised. Another frustration but miscommunication happens. We gather our things and leave. After we left management continued to text my friend that booked the cabin saying that she was wrong about the late checkout. We already left and tried to put this experience behind us. Why would you continue to harass someone? Baffled really. Lack of attention to detail. Complete absence of communication for the broken showers. Blatant ignorance of cleanliness with the backyard. Unprofessional interactions with guests. Please look elsewhere when selecting a cabin.

Great stay at Big Bear and everyone in our party was delighted with our manor. Will definitely come…read moreback. Priced fairly, parking was okay for the amount of guests and we were welcomed to a clean house. I wish the check out was at 11 instead of 10 however, we made it work at the last minute. We were supplied with trash bags, sponges, dish soap etc. New appliances. Overall great experience. Thank you.

My family and I had a great time on big bear lake. Are cabin had an ole school cabin feel with all…read morethe amenities. We loved the game room and the spa tub outside. The cabin came with pots and pans for cooking utensils and even napkins. Also nice towels and soft comfy pillows and bed spreads, big nice beds for the girls they loved that they had their own room with big nice beds. There was a nice size tv for my husband as well to watch his morning news. We made breakfast and went out for lunch and dinner. The location was amazing right off the lake and right down the street from the village and all the nice restaurants and eateries. Most of all the staff we booked with was amazing so friendly, attentive and informative. Thank you all for the hospitality. We will be back again.

Nice remote check in. The cabin/room was as described and met expectations…read more Good value for what we got. I stayed with my son for a night before we went into the woods and camped for four days.

Had the best experience in The Big Brrrr Cabin. The place is very clean, and cozy. Love all the…read moresmall details like the bear paw in the dresser, and the fire place. The owners or airbnb host were very nice and accommodating.

My review is as an owner of a rental cabin in Big Bear Lake. For years, we had been with one of the…read morelarge property management companies on the mountain with very lackluster results. Not much rental activity except in the winter, damage to the property that went unreported by housekeeping, and just the general vibe that our small cabin was a very low priority for them. Finally, we made the decision to change management this summer after we completed a remodel. I found Leanne in a Big Bear FB group online along with several other PMs who responded to a post I made about looking for new management. Leanne was the only one who provided helpful, tangible information when she reached out to me. We spoke and then I decided she and SkyHigh cabins would be our new managers. The onboarding process was smooth and detailed. They are extremely professional and walked me through the different stages of getting ready to "go live" on the various platforms they use. It took about 6 weeks to get everything completely switched over. But when we did go live in mid-October 2025, all I can say is WOW!! We've had 12 reservations made in just over a week's time! We didn't have 12 reservations in the last year total with the old company, so this has been very, very exciting for us. Aside from all of that, Leanne, Jennifer and their team are very communicative and helpful. If you are looking for new management, I cannot recommend them enough. Just do what they tell you to do, use their vendors, and follow their lead. They have figured out the algorithms and rental platforms to such a degree that your property will actually start to pay for itself. We were on the verge of selling our cabin, but now, we will be able to hold on to it. Call them today!!

Best decision I ever made for my Big Bear rental was partnering with Sky High Cabins. They take…read morecare of everything from permits, taxes, rental bookings, cleaners, hiring repairmen, etc. - Thank you for all that you do!

I don't typically post negative reviews and genuinely hate to leave "bad" comments but this needs…read moreto be said. Our group of 17, including five kids ( 5 years and under), was looking forward to a relaxing weekend getaway in a cabin with beautiful views. What we got instead was a nightmare that started in the early morning hours of January 25, 2025. We checked in around 4:15 PM on January 24, full of excitement. But by 3:30 AM (Jan 25), we lost power. It was pitch dark, and we were left scrambling to find anything we could to make it through the night. With five young children, we decided to wait until morning to figure things out. The power briefly came back on, giving us a glimmer of hope, only to go out again by 8:30 AM. The hosts assured us the power would be back on soon, mentioning that "their church still had power." As if that somehow made it better. We decided to go into town, spending a few hundred dollars on food that was as mediocre as it was overpriced while dragging five tired, cranky kids along for the ride. Fast forward to us talking to the locals and the electric company, only to discover that this was a planned outage, which we were never told about. Had we known, we would have rescheduled our trip for another weekend. But no, we were told the power would be back by 3 PM. Spoiler: it wasn't. We returned to the cabin, still holding out hope, but by 5 PM, it was clear we were getting nowhere. Our texts to the hosts provided no help other than suggesting going back into town to go have dinner and saying "well our other guests are making the most of it." By 6:30 PM, we were freezing in a house with no heat, no light, and only one lonely candle the hosts kindly provided. We were sitting in our snow gear and still could not warm up! We realized we had to cut our trip short. All of our food was spoiled--hundreds of dollars down the drain. We had no choice but to pack up and leave, braving the mountain roads in fog so thick we could not see more than 75 ft ahead of us while also dealing with snow fall and some hail. The hosts tried to claim the storm didn't start until Sunday night in a response to another review, but we have dashcam footage and photos showing substantial snow on the ground Sunday morning. I have attached a video of the END of our hour and a half Drive down the mountain. This is when conditions became clearer. The first hour and 20 minutes of the drive down were 20x worse than the video. While we don't expect the hosts to control the power outage ( obviously) , the complete lack of communication, preparation, and empathy was downright appalling. No flashlights, no candles, and certainly no offer to make things right. We had to fight tooth and nail just to get $2,000 back from a $4,000 trip. So, we essentially paid $2,000 to have a cabin with power for less than 12 hours, watch most of our food go bad, and then make a dangerous drive down the mountain with crying kids in tow. What a vacation. Hosts/owners of the company respond with snide comments and are rude to anyone who gives them ANY criticism. You can see for yourself HERE and on the AirBnB reviews. Shows you more about their character than anything I can say. If you're looking for kind, responsible, considerate hosts and a place where you might actually get what you paid for, do yourself a favor and book elsewhere. This place? Not it. You've been warned.

Great property managers and highly efficient. Kenny and Suzanne are knowledgable and are there to…read morehelp. RSVacations manage a handful of properties, as opposed to their competitors which manage high volume. RS Vacations makes sure all rentals are well kept and guests have a great time during their stay. As a property owner, www.RSVacations.net has one of the best websites, has a wonderful blog, is user friendly and is constantly updated. I contacted the larger property managers in Big Bear prior to signing on with RSVacations. Kenny was the only one to return my phone call and actually met me at my property to go over things with me to assure the property meets the city of Big Bear rental guidelines and made me feel at ease with my property management selection. Keep up the good work!!!!

I'm having so much fun in big bear. This cabin is exactly…read morewhat I was looking for. . I DO NOT like old cabins, and this blew me away. I would say it is Industrial Rustic kinda hipster looking. . Everything is basically brand new, and the view is possibly the best view I have ever seen. I can see the lake, the slopes, and other cabins. And it is very close to the slope and the golf course. . about a mile away from the village. We went to el jacalito (i recommend the Cadillac margaritas). We are cooking carne asada on the new grill on the amazing balcony. . Seriously view is to die for! I definitely give a thumbs up!

This was by far the best surprise I was able to give my parents for their birthdays last weekend…read more From the tastefully selected decor to THAT spectacular view, we were in straight up luxury. If you need a place that can sleep many friends and family and also want something more than the traditional cabin feel, this is your place. Eagle Peak Cabin is atop and secluded enough for privacy, but also only 10 minutes away from downtown, the convention, and all that Big Bear has to offer. We've been spoiled and can't imagine staying anywhere else when we're in town!