I like that this place is open until 2pm most days so it's also good for a lunch spot. Prices are fair for a very well loaded bagel. They run out of a lot of the savory ones but still had plenty of the classics (everything, cheese, plain). They also have a good variety of cream cheeses, definitely more sweet ones than savoury. The bagel itself was good too, not NY level good but satisfying and clearly freshly baked. read more

Ehh. Not great but not bad either. If you're craving a bagel and you need something fast then this would be a great place to go to. However, if you want high quality food then I would definitely go somewhere else. Not terrible but not a first option for me. read more

This place has been hit or miss but today was 100% Hit! Fast, friendly service, super clean restroom, food was hot and fresh. Obviously they found some good help. Keep up the good work! read more

Love this Jenison place. Food, atmosphere, & help fantastic. My go to breakfast place. Can't believe the negative reviews.

We got there 15min before closing. Love the vibe in there Beautiful coffee shop layout! They were out of muffins but we got our bfast sandwiches. They did forget to put avocado in mine and apologized, it can happen. I'd go back next time I'm in town. The staff was nice. Great place to hang out or have a meeting. read more

I love going here. There employees are polite despite being very busy. They have good food, and a comfortable atmosphere. My only complaint is, I wish they were open later. read more

order a bagel with cream cheese n barely barely cream cheese in the bagel. when I asked for cream cheese like when the Robinson owned it. so shame on portion shrinkage. no more bagels. read more

We came to Big Apple Bagels on March 29th around 1pm, we never asked for the employees name but she was very knowledgeable and when we asked what she liked, she asked if we wanted sweet or savory and was able to narrow it down to something that could fit our preferences. They were out of the Lox Bagels unfortunately so I opted for the Mediterranean Veg-Out while my fiancée got the BLT lunch meal. We did not opt for the value meal option, but with the bagel you receive a complimentary dill pickle slice and a bag of what I have to assume is their old stale bagels as chips. The Mediterranean Veg-Out was wonderful and fresh, and all the veggies were prepared perfectly. The bagel itself was soft and savory. BLT bagel was satisfactory but the bacon itself had a really nice crunch to it and was seasoned well! Pretty average nothing spectacular about the bagels here, but they certainly filled us up. For the two bagels and a VOSS Artesian water bottle our total bill was around $18. It's not bad at all, and the food was great, but for the price we probably wouldn't come back unless we needed food and it was the nearest option. There was only one worker, we didn't have to wait long for our food at all but we did notice people coming in that had to wait for the worker to finish our food before they could take their order, so if you're in a rush I would probably opt for a different place to get your food, as you may need to wait 5-10 minutes to get your Togo food. Overall good service, good food, but nothing extraordinary that would lead us to come back here again. read more

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This place is the pure definition of excellence. Let me start by saying how every bit of their sandwiches leave me wanting more, they really have a great sandwich shop here. This is one of my favorite restaurants, their muffins are always so moist and tasty, This place is a must-have. Go get their food now. read more

Big Apple Bagels - The Club House - Bagels Near Me - Jenison, Michigan

BAB in Jenison! They have the best breakfast sandwiches. My favorite is the Southern Tradition with "crisp" bacon. You should go! read more

The food is fine, but the place is the worst managed restaurant I have ever been to. 12:00pm on Saturday the tables are filthy, every table, the prices on the menu are simply covered with scraps of paper because of their rising costs... it's always a crap shoot if they will even have the bagel you desire. The help is really trying but they are completely hamstrung by the management. Do not come here if time is of the essence. read more

Amazing customer service and friendly cashier! One of the girls however didn't seem to be welcoming. I think her name is Thalia.

They charged me a arm and a leg for a bagel sandwich then told me they didn't have everything bagels.

The food tasted fine UNTIL I bit into two layers of plastic wrap in my lox sandwich. Staff said sorry and told me how it got in there. That is all. read more

Big Apple Bagels - Plastic wrap pulled out of lox sandwich. Yuck. - Bagels Near Me - Jenison, Michigan

Manager was rude, could over hear him flirting with the waitresses. Food was decent but that manager was a joke.

Bagel sandwiches are good, but typically takes 20 - 30 minutes from walking in the door. Place is just extremely inefficient and understaffed. read more

Bagels are good here; the muffins are amazing. Good coffee, reasonable prices. Restaurant is clean & staff are friendly.

Still my go-to bagel shop, friendly staff, clean, with fresh bagels and coffee made through out most of the day. They have muffins as well that my son loves. Atmosphere is relaxed with plenty of seating and soft non-specific music playing. Plenty of parking right out front. read more

Will never return. Says it closes at 2 on weekends I went at 12:50 and the doors are locked. I've worked in customer service and this is unacceptable. I looked at the door to see if anything said they closed earlier and it said closes at 1 but still I was there 10 min prior to closing time. The worst part was I saw a worker staring at me through the window as I tried to open the door. Will never go back learn how to train employees to do their job and stay open till they are supposed to!! read more

Understaffed, poor customer service, and mediocre food. Don't expect to make a quick top before work, you will leave frustrated.

Always good fresh bagels. Love the variety to choose from as well as the sandwiches. The best bagels in town!

I had placed a to go order, just had to pick it up. I waited in line for 30 minutes just to get to the counter to pick it up. All the workers were moving at a snails pace, absolutely no urgency to move the customers through faster. Always have such problems with them, will not go back. read more

I love this Big Apple Bagels - great, cozy place and I always have exceptional service. Over the past few months, they've made a few changes to save themselves money, without considering how these changes are negatively impacting their business - and subsequently their profits. First, they've started closing at 1:00 on Mondays! Their website will show them open until 4:00, which they used to be, but they decided they save money shutting down 3 hours early on Mondays. That's one of the days I'm most likely to go there, so now instead of spending my money at their restaurant, I'm spending it elsewhere. I'm not the only person who would stop there on a Monday afternoon, either, and it's annoying to the customers to have erratic hours and to close at the ridiculous hour of 1:00 in the afternoon. Even restaurants open just for breakfast and lunch business are open until 2:00, and since Big Apple Bagels is only open until 4:00 daily during the week (except Mondays now), it seems like they could find enough moxie to swing the other 3 hours like they always have before. Another change over the past several months: the muffins case is almost always near empty. They are carrying fewer muffins. Is this just to sell out each day? Customers who come in after they're out of muffins are just out of luck - because the restaurant didn't have any leftover to take a loss on. The other thing is, if there are any muffins past say, 10:00 a.m., they're always the same unpopular flavors. The popular flavors are gone early in the morning. Why not make more profits by carrying what the customers want instead of screwing up the hours of operation and not having any muffins by mid-morning? The third penny-pincher change... they stopped making iced tea a few months ago, didn't carry it for a while, then finally brought it back. When I asked an employee why they didn't have their iced tea anymore, I was told it was because they threw away a lot of it that was leftover. Okay, what does it cost to make iced tea? A couple of tea bags and water? Even if they throw it out, they probably make enough profit on one glass they sell to compensate for anything the have to throw out eventually. Things that appear to look good on paper should be considered from the standpoint of the intangibles - how many customers are showing up at the doors after 1:00 on Mondays only to find the doors locked - and being frustrated about it? How many people go to meet for breakfast, looking forward to a muffin - only to find the muffin case empty (or empty except for the one or two flavors of muffin no one wants?) read more

Great people. Excellent bagels. Highly recommend This location (or any of the others). Great selection of bagels. Perfect for that weekend fix! read more

Really bummed with this Big Apple Bagels. Was given a burnt bagel with little cream cheese today:( see the attached picture read more

Big Apple Bagels - a half eaten bagel and a half eaten bagel - Bagels Near Me - Jenison, Michigan

This is an average place to go to for coffee and bagels but it is convenient. The poor rating is for their customer service and downright awful WiFi connection. I often work remotely from various coffee shops & NEVER have this problem with other businesses. This is the 3rd time I've had a poor experience after I stopped in to grab coffee and work for an hour or two. They have two internet options, neither of which work. All 3 times I've experienced this, I speak to an employee and their response is "Yeah, it's been doing that lately." To which I respond, "Can you try restarting the router thingy?" And they said "Sure!" When I try again, it still fails to connect. When I return to the employer, they said there is nothing they can do. I've tried connecting both of my laptops and my cell but was still unsuccessful. I spoke with nearby customers and they experience the same thing in their devices. I understand not everyone comes here expecting to connect to WiFi, but when it is one of the only cafe-like options in the area, I find it incredibly disappointing. read more

I absolutely adore this place. The fact that it's nestled into a little corner of a strip mall, across and next to a few oil change places, and right on my way to school. Bagels, sandwiches, donuts, and coffee galore. It's a great way to start the day, or keep one going around lunch. You can be as healthy or gluttonous as you choose, and your wallet is in for a break too. It didn't take me long to recognize most of the faces that were both behind the register and shoveling their faces full of warm, delicious bagels. This is a great treat, and I hope Jenison never loses it. read more

Sooooo delicious! I absolutely love this place. They are friendly for the most part. The bagels cannot be beat! So big and fluffy!

Bagel sandwiches here get a 8.5/10. Not bad not bad at all. My bagel was a little bit dry and I didn't get it toasted when I asked for it toasted but still tasted fine. The pickle on the side was a very nice touch. Keep up the good work BAB read more

Food was great. A little slow but busy too. The wait was worth it. Service was ok could be better but the food speaks for itself

Good coffee, and I love their Southern Traditon - meat, eggs and cheese on your choice of bagel. They never seem to have lox in stock when I want to splurge on a lox and cream cheese bagel, so I've stopped going there with the expectation of getting that sandwich. Otherwise friendly and cozy place for breakfast. read more

Decent bagels however really bad service. Just wanted to grab something before work and had to walk out because they were going so slow and standing around. read more

Was very disappointed they wouldn't honor their Groupon. I understand the previous owners were the ones who bought in on the Groupon offer, but it would have been a gesture of good faith to honor it nonetheless, especially if they wanted to lure new customers. read more

Their bagels are good, but I've never had good service. I usually leave annoyed for one reason or another.

I love this place! I've been going here every sunday after church for as long as i can remember. Although I really don't like the new owners. They don't honor groupon offer that the previous owners bought and I preferred it before they re-did the inside when it was a cozy little shop. I could just be bias because they also got rid of my favorite bagel. None the less its still a great place and the amazing taste lives on. read more

I will start of by saying the bagels here are awesome. However, the service there is SLOW. I stopped in to grab bagels for my coworkers on a Friday morning. There were three people in line in front of me. After 10 minutes I left empty handed. Only one person had been checked out in that time. There were two gals working the registers and filling orders. There were two more gals just standing there. Really disappointed in the service. I would suggest an express line for people who know what they want. I don't know if it's the laid back demeanor of Jenison or what but people at BAB don't seem to have a concept of time. read more

HORRIBLE SERVICE. DO NOT WASTE YOUR MONEY HERE. We waited a half an hour for a cold bagel when we'd asked for it toasted but the let it sit so long it was cold. Several people after us were served before us. When I politely mentioned this the employee a girl with dark hair in a pony tail ARGUED with me about how long we'd truly been there when she failed to consider the time WAITING IN LINE as the line was about a half an hour when there was literally 2 people before us. Also on another occasion the same girl decided to close the shop early and locked the doors in customers faces "were closed now it close to closing (20 minutes from closing) and were not going to make any more" WHEN I COULD SEE baked goods in the shelves still there! HORRIBLE, RUDE, SLOW. Do not waste your money. Drive to rivertown, allendale or standale. Your money is better spent elsewhere until the employees understand CUSTOMER SERVICE. read more