If there is anyone desiring of setting up a nice aquarium, do yourself a favour: visit another pet store or kill your desire but PLEASE DO NOT VISIT THIS STORE.
This store seems to have won the "2017 CONSUMER CHOICE AWARD". I see only 2 possibilities: Either Big Al's purchased this award or the guys at CCA are in "the wrong business of awarding wrong businesses". Why? Please read below about the most horrendous experience I experienced.
VISIT 1 (almost 3 weeks back)
The service staff may be knowledgeable, but they were rude and intimidating. They were in a rush even if there was no one around. I spoke to almost 4 people, including the cashier, and they were all consistent in 1 thing: Total lack of respect with a "BIG ZERO"in customer service.
VISIT 2 (just got worse)
But it was today that I met a cashier named Marie (not sure if she gave me her real name but she had a cast on one of her hands). Trust me, this person can definitely be nominated for, and actually win, the "SHITTIEST CUSTOMER SERVICE PERSON OF THE CENTURY AWARD". The reasons being:
a) As I walked up to pay, she rambled quickly if I had some card. I requested her to repeat to which she started speaking slowly, as if she were speaking to a toddler. Even though the pace was slow on purpose, the tone was harsh (not only now but throughout the conversation).
b) She once again rambled if I had some specific fish product. Once again, not familiar with fish products, I asked her to repeat the name of the product and what it does. Once again she spoke to me as if I were a toddler. I politely told her that she was speaking at the speed of light. This tool took that as a compliment.
c) I candidly told her that the last time I was in the store, I was not informed about the membership card. She indirectly told me I was lying saying that all cashiers always informed the clients about the membership card (mine did not, he hardly spoke).
d) Finally, as I was nodding my head in sheer disgust and about to leave, she rambled quickly if I had the care sheet. Mustering courage, after the horrible experience so far, I asked her what it was. She said in an exasperated tone, "Nevermind, I will give you one anyways".
I thought I would speak to the manger, but honestly after speaking to 6 staff members who all gave customer service a bad name, I left almost certain that my experience would be no different with the 7th one. read more