I came here today to get my fishing license and discovered this store has a lot more than I…read moreexpected. No idea where to go... at each entrance there are service stations where you may purchase your items or ask questions. I asked where to get my fishing license and the young man cheerfully gave me precise instructions. Once I arrived at customer service I was greeted warmly and in less than 5 minutes I had my license. I chose 1 year but you can choose from a good variety of options up to three years! 5 star experience... While I walked about I was asked by a floor monitor if they could assist me with anything... I asked T question and they responded kindly good people in the store. I got some Iowa beef sticks... they also had good variety of jerky... that meaty juicy type not dried. I asked AI what are the top 5 most popular lures that work best in Utah and the store had all of them. I took them, a great Nike T shirt and my beefsteak at the cashiers near the entrance, paid and bid good day. I'd shop this place again.

Sorry to do this but things are very different at Scheels than in the past…read more I spent 30 minutes in the Kuhl department and no one even offered help or bothered to say hello. (I had several questions) 10 minutes in golf department. Same story. 20 minutes in BBQ and the two guys there seemed more worried about the display looking great than offering help. I've always loved Scheels but I am very disappointed with the current lake of service or lack of. I hope things improve! (I only spent $250)

Well this location is definitely smaller than their Midvale location. Only carries outdoor sports…read moreequipment. The other location carries a lot more, like outdoor games, for example. I recommend going to the Midvale location. It's not too far from here. But the people are friendly and what they do carry is a decent inventory of quality products. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Stopped in last week for some ice fishing gear and was warmly greeted. The associate I talked with…read morewas very nice and showed me some of the newer more popular ice fishing lures. We also talked about fishing line and the pros and cons of different types. I left happy and ready to hit the ice.

Nice sporting goods store, you will find whatever you are looking for, except for hunting stuff…read more That is the down fall here no weapons are sold here. Other than that this place is amazing!

Oh, what can I say... I went into Dick's to purchase a set of golf clubs for my 8 year old. After…read morebeing in the store for about 30 minutes and no one offering any help, I decided we would get several little things we needed and head over to the PGA Superstore. When we go to the checkout line I told my girls they could each pick out a ball from the small bin of balls. I then bent down to look at something on a shelf. I heard an associate very rudely tell my girls that the balls needed to go back in the bin. Not knowing what to say they started to apologize and the associate repeated "balls in bin!" My girls did as requested and walked over to me. I found it extremely rude and unprofessional that the only interaction we had with any one of service was someone scolding my daughters for holding balls that I said I would buy them ‍. The store was nearly empty and I can understand why. Unfortunately, I cannot recommend doing any business with this store, unless you want to have your kids leave crying. .

Skip the big box stores in favor of this family owned Utah business. Smith & Edwards has been…read morearound since the late '40s, with the West Jordan location opening about 9 years ago. The staff is incredibly helpful and informative, and it has that old school feel where you can tell they genuinely want to get to know their customers. You might be a few more dollars than you would on Amazon, but you'll feel good doing it!!!! support small

What DON'T they have?…read more Answer: ACE Hardware. Well, they do, but it's a very small part of the store and it's not that impressive of an ACE. I wouldn't go there for the ACE Hardware aspect, but perusing the aisles I noticed that they do carry some unique and also niche items that other ACE Hardwares may not necessarily carry. That aside, wow, what a comprehensive store. Everything outdoorsy: camping, hunting, fishing, BBQ, etc. Tons of clothing, which is probably close to 40% of the store. Then there is the toy section. Huge. Good place to shop for toys. Lots of unique offerings, too. Then there is the candy/snack section. You will spend 20-30 minutes easily going through the aisles there and seeing what they have. I dare you to walk out empty-handed! LOL Then there is this bin section. Lots of sort of cheap (not necessarily cheaply built) stuff. Some aisles have kitchen or household gadgets and things, lots of aisles have what I would call Christmas stocking stuffer kind of items that include toys and games and novelty items. Kitchen and household goods section is huge. Employees are friendly, mostly teenagers. Good peeps. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I had an exceptional experience at REI while shopping for hiking boots. I've been a member for many…read moreyears and of shop for boots in many stores. The salesperson, Aimee, after understanding what kind of hiking we were planning to do proceeded to measure not just the length and width of the feet but also the arches sitting and standing revealing a small pronation in one foot. She then suggested an insert to Provide support and resulted in complete relief from the rubbing and pinching experienced when trying on various boots.Aimee then proceeded to recommend a boots explaining the different design details between the companies. It was an awesome experience by an exceptionally knowledgeable employee who was truly interested in getting you the right fitting shoe.

I came here for vegan hiking shoes. All of the Rei brand are vegan, according to the staff. Luca…read morehelped us out, and I bought a great pair. I also bought the lifetime membership for $30...and received a $30 gift card. They were out of what my son needed, so we'll hit up the other location in the valley. Super friendly staff. I spoke with several. Informative, and educated in their jobs/knowledge of equipment. Spendy...but that is the price of outdoor equipment, sad to say. We'll be back.

This is about the taylorsville Location…read more I am absolutely disgusted by the way I was treated at the Taylorsville store today. I stopped in with a backpack that I had purchased from another location because I found the exact same model in a color I actually wanted. I had my receipt, the backpack was in like-new condition, and I was simply trying to complete a straightforward exchange. Instead, I was told that I could not exchange the bag because of a missing accessory that the backpack never came with in the first place. After being refused service, I contacted the American Fork store where the backpack was originally purchased. They immediately informed me that there should have been no issue handling the exchange and apologized for the situation. Because the Taylorsville store refused to help, I was forced to drive nearly 40 minutes to American Fork just to complete a return that should have been handled at the location I was standing in. What should have been a five-minute transaction turned into well over an hour and a half of driving, wasted gas, and completely unnecessary inconvenience because employees at the Taylorsville store either did not understand their own policies or simply chose not to help. The behavior of the manager, who I believe was named Jennifer, only made the situation worse. From the moment I walked in, I felt judged and treated as though I had done something wrong. She repeatedly looked my girlfriend and me up and down and carried herself with an attitude that was dismissive, confrontational, and unprofessional. Rather than attempting to help resolve the issue, I was made to feel like a problem the moment I entered the store. What happened next was even more unacceptable. After making the unnecessary trip to American Fork and obtaining store credit, I returned to the Taylorsville location to purchase the backpack I originally wanted. The moment I walked through the door, I was immediately approached and questioned again. Before I could even explain why I was there, employees were discussing me over their radios. I could hear Jennifer talking about how I could not return items and questioning whether pieces were missing. At that point I felt like I was being treated as a thief, a scammer, or someone attempting to do something dishonest despite having receipts, documentation, and following every instruction that had been given to me. No customer should be made to feel attacked, singled out, or publicly scrutinized simply for trying to exchange or purchase merchandise. I felt targeted from the moment I entered the store. Based on the way I was approached, watched, questioned, and discussed over the radio, I cannot ignore the feeling that my appearance, alternative style, and skin color played a role in how I was treated. Whether intentional or not, the experience felt like profiling and discrimination rather than customer service. To make matters even worse, the store credit card issued by the American Fork location did not work. Instead of fixing the issue, I was told I would have to drive all the way back to American Fork yet again. By this point, your company's mistakes had already cost me significant time, fuel, and frustration, and now I was being told to make another unnecessary trip because nobody could resolve the problem at the Taylorsville location. I have never experienced customer service this hostile, accusatory, and unprofessional over something as simple as exchanging a backpack. What should have been a routine transaction became an exhausting ordeal that consumed hours of my day because of poor communication, poor management, and a complete lack of respect for a paying customer. I expect this incident to be investigated, I expect management to be held accountable, and I expect to be contacted regarding how your company intends to address the time, expense, and treatment I was subjected to. The second encounter was recorded.

Purchased a camping mug two days ago. Filled it with a beverage. The gasket/seal failed and the…read morecontents leaked onto my clothing. Took it back. The manager on duty said that they can't exchange it because it has been used. The Sierra website says that in the event of a defective item, contact them and they will "make it right." Evidently, at the Sierra in Riverton, "make it right" means not standing behind the products they sell or treating people fairly. I have spent hundreds of dollars at Sierra this year. They just lost a customer, all over a $13 mug. I will be sure to pass along Sierra's definition of "make it right" to as many people as possible.

We had to be at IHC hospital and needed some socks. This was the closest place that had what we…read moreneeded. I was so amazed when we went in! The staff was so nice and offered so much help! The selection of all items was incredible! We will definitely go back!

Sun & Ski Sports is a great shop in Murray with a wide selection of outdoor equipment and clothing…read more The staff is friendly and eager to help. Their pricing is pretty standard but they do offer regular sales. It's nice to have an alternative to REI and DICK'S that offers brands and a different selection. They also have a bike and ski shop for repairs and tuning.

Kelsie was awesome in helping us get new cleats. She knew what they had and what was comparable to…read morewhat we had before. She was great helping and we really loved working with her.

This place is worth the drive. After yet another horrific customer service experience at Soccer…read moreInternational on Highland Drive, I returned to Team Gear, and I'm glad I did. Better selection, WAY BETTER customer service, and fair prices + club discount. Helpful friendly staff. Got the indoor shoes we were looking for and felt good doing it. I will return to this store from now on.

John at Sportsman's Warehouse has previously helped me with My pistol slide catch slide stomp, the…read morenotch needed a little milling. But today John helped me fix my glasses, which were fanning out and falling off my face. I don't know how he did it, but John was able to use a tool to squeeze the side pieces together so the glass is no longer slip off my face. Thank you John! Cotton is great too! Today John made my day, thank you! Thank you!!!!!

I purchased a Sportsmans 30 gun safe by Liberty safe, and the help was amazing, but i dont know if…read morethis a Liberty Safe problem or a Sportsman's problem, we get the safe home with no problems but the key pad wasn't working, we switched out the battery and still nothing. Thanks to AI they said there might be a ribbon wire disconnected, sure enough it was. we Weren't given any instructions if That might've happened and what to look for. Second, the booklet that came with it tells you how to change the code, but all the information wasn't for my safe, had to use AI again. It's a great safe but there was a lack of information given to us. I would give a 5 star rating but lots a problems with getting it to work

Big 5 is one of those stores you go in and have a hard time not buying everything inside…read more They have great deals and clearance on lots of sports products and clothing. They've got pretty much all seasons covered for fun outdoor and indoor activities. I'd stop here before some other sporting goods stores to see if you can find what you're looking for because you're most likely going to get the best deal over here.

This is the best Big 5 I've ever been to. Big shoutout to Tyler who took out like 7 different pairs…read moreof shoes from their inventory in the back just so we could try on each shoe. The price of the shoe we bought was reasonable and inexpensive, it was good value and it was a name brand. Tyler was friendly, knowledgeable, and had an admirable work ethic. Thank you Tyler for making our shopping experience enjoyable!