1. Big 5 Sporting Goods

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Rohnert Park, CA

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Big 5 Sporting Goods

3.2 (21 reviews)

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4 months ago

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2 years ago

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2 years ago

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2 years ago

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5 years ago

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6 years ago

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6 years ago

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5 years ago

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6 years ago

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7 years ago

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8 years ago

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16 years ago

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12 years ago

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9 years ago

Great customer service! Will, in the shoe dept, was very friendly and gave great/honest advice.

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10 years ago

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15 years ago

Low end stuff messy store

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11 years ago

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15 years ago

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12 years ago

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13 years ago

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5.0(36 reviews)
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I would give Eric 10 stars if I could just for being an exceptional human being…read more My review is very much like "Judy C." On 4/14/21. I contacted Eric on a weekend and never expected a call back until Monday. He called me right away and talked me through how to get a replacement for the broken console monitor on my vintage Schwinn airdyne. My disabled/autistic son uses this for exercise. He enjoys watching the numbers increase as he keeps pedaling. He has behavioral challenges when things don't go smoothly, so I was hoping to remedy this problem asap. Eric was able to guide me to a replacement part he found, as we spoke, on eBay. I bought that part & installed it. (He offered to come and install it if I needed help.) When it wasn't working properly, Eric helped me find another one on eBay. All this, and no charge. I would've been happy to pay him. May the good you do for others return to you many times over! Thank you Eric for your generosity & kindness.

Fitness Fixers, especially Kirk, are the consummate service professionals. They know what they're…read moredoing; are very responsive and accommodating in responding to service calls. They also work well to balance their representation of the parent service company & manufacturer (Ifit and NordicTrack in my case) and the needs and expectations of the customer. I highly recommend their service for any of your fitness machine needs. Such pleasant and authentically caring people!

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Sportsman's Warehouse

Sportsman's Warehouse

2.5(199 reviews)
0.8 mi
•$$

Great store with staff that is always ready to help, it may get busy and take a but more time but…read morethe quality of the quality of the products and the great staff is awesome.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

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Sportsman's Warehouse
Sportsman's Warehouse
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Big 5 Sporting Goods - sportgoods - Updated October 2026

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