I want to thank the Customer Service desk and the greeters and door folks at Walmart. They are the nicest folks. The checkers are super nice too. I am always being helped when I ask. Some of the employees have been there 31 years and they walk you to the items you are looking for. I really feel like the team members at Walmart are the fabric of our community. I see you! I appreciate your exceptional customer service and Thank you! read more

answer your flipping phone!! it's been two hours so far...not one line is picking up!!!!

Popped in while on vacation to grab a few sundries. Store was big, clean, and had everything we needed. Prices were reasonable and checkout was quick even though it was super busy. read more

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I want to start by saying that the majority of the employees here are very friendly and probably work very hard and don't get paid enough to confront crappy people with fake service dogs. So this is more for management because they allow it and managers should be the ones to address this since they get paid more... Apparently this is a pet friendly Walmart so feel free to bring all your untrained dogs and place them in shopping carts and roll them around at this Walmart. While you're there, make sure they lick the bananas and rub their filthy fur on the clothes and sniff people's legs and pee on stuff too. Apparently Walmart doesn't care. I was in here a couple of hours ago with my trained Service Dog in Training (legitimate, not fake) that works and trains daily. As we walked up to the register to pay, viscous barking started coming from the cart the woman in front of me had. Did they leave with the obviously NOT A SERVICE DOG? No. No one at Walmart told this stupid woman and her daughter and untrained POS white fluffy lap dog in the cage of a cart (thankfully) to get out. The dog just kept barking viciously at my Service Dog who sat quietly ignoring the garbage dog. If that dog had gotten free of the cart and injured my dog while he was working I would have dragged that stupid woman through court so fast and had her dog put down immediately. My dog is protected by law while he's working and her dog is violating health and safety codes and ADA and CA disability laws. Walmart allows dogs in carts, barking, regularly as I've seen it multiple times and tonight just went over the top. Not only did this woman allow her dog to bark at us uncontrollably, she never apologized and she triggered my disability to where I've now been suffering from elevated heart rate, anxiety, etc. for the past 4 hours. Take note Walmart and fake Service Dog owners: if a real Service Dog gets injured because Walmart is too lazy to ask people with dogs two legal questions and too scared to legally ask people with obviously fake SDs to leave then someone will eventually get hurt and sued. And for the fake SD owners...you're not sly or fooling anyone. And you're making it hard for people that actually need the dog. I hope you get mauled by your own dog. There are no bad dogs...just bad owners and she was one that deserves a good bite. read more

I cannot recommend wallmart for any business transaction. We had a set of items delivered from wallmart we did not order - We called them. They told us to change our password - which we did on the phone with wallmart. They told us to then dispute thecharge with our credit card company (which we thought was odd rather than a return and refund) because the item was not returnable. We disputed the charge with credit card company (MC) ... Eventually we were told there would be no credit issued because we had not followed the correct procedure. But we had done everyting wallmart (on the phone) had told us to do. Nasty, sharp business practices. We will never order another thing from wallmart. Beware. read more

Bought a toaster oven cost almost $200. It broke in less than 90 days. Sent email. Told I would get a response within 48 hours. Never happened. Sent second email and same message. I never received any response from anyone. I'm elderly and not able to take to the store. So I had to eat the loss and purchase a new toaster oven in less than 90 days. Will not shop on Walmart website ever again. No customer service!!!! read more

This is the message I sent Walmart This last week I had an order you cancelled? I had to place it again then 6 items missing? Have to go through calling your people who don't care then had to order it again now my toilet paper not delivered? What kind of service is this? Crappy that's what? Disgusting I wish I could walk and drive because I would not buy anything from you people never again but I'm stuck with you guys and it makes me sick! but I won't hear from them I'll have to call again it's a never ending battle with them over and over but for disabled people like me we're stuck and it's sickening that no one cares at all I'm tired of being stomped and walked all over by everybody because I'm in a wheelchair and can't walk or drive! I really can't understand how they stay in business because I can't be the only one this is happening to? read more

I always find what I need at Walmart and they have great prices. Everyone was friendly and helpful while I was there.

I went in to buy my boyfriend a Lego for Valentine's Day. I pressed the button and waited and no one came so I started to look for help. Employees just told me "no" when I asked for help. When someone finally came I asked him why other employees just said "no" when I asked them to help me get a LEGO. After a long pause he just replied "well I came because of the button" and then proceeded to tell me how I have to pick the LEGO up from the electronic section. It was a $14 LEGO and I've never not been able to take a low value LEGO with me around the store as I shop. I told him this and he explain how since I knew the name of the character in the LEGO (i read it off the box for him so he'd know which box I wanted) that meant I would steal it and leave the box open in the store and only take the character out. The employee clearly was upset by my question and used his control to make me wait in a line to get the Lego. Once I got to the employee at the electronics register, he asked if I still needed help as he was the only employee who told me he'd help me, just after he was already walking back to help someone else. I explained how hard it was to get the Lego and how after the gentlemen placed the Lego at the counter, he walked away from me and said "bitch" directly behind my back as he walked away. (I turned and saw other customers looking at me, and then at him as he walked away confirming it was infact him who said it) The gentlemen at the counter told me the other employee was being rude and did not at all have to take the Lego to the counter for such a low price. I tried to continue my shopping after but just set my item down with an employee at the front to shop elsewhere. Will not be returning. The other 2 people I talked to about the situation were super nice, however I've watched this same gentlemen treat other customers the same way many times in the past while buying Legos here. I just was never the one to be treated that way until today. Very sad and unfortunate customer service on Walmarts part. And even worse for allowing this behavior to continue. This was the Asian gentleman who is clearly autistic who works in the back of the store. Would vouch for man to loose his job based on customer interactions I've witnessed over the years. Needs better social interaction skills before entering the work place. read more

The website said I'll find my item on I28. Of course, no sign that displays I28 is visible. So I wandered around until I found what I was looking for. Happily, it was there and on an open display. I doubt I could have found an employee to open a cabinet because they sure don't seem to have any except the ones who are in the way, shelving. read more

I finally got my glasses!! The staff worked hard to rectify their mistake, it took a lot longer than it should have. The ladies kept their cool, and got the job done. I love my glasses, although I don't think the lenses are purple or anti-reflective , for the most part; I'm satisfied! read more

Walmart - Purple lenses, or frames? Or, both? - Department Stores Near Me - Rohnert Park, California

This store is terrible. Picked up a drive up order and not only was every single item in its own individual bag, including a nail polish in its own PLASTIC bag but the box to the HDMI cable I purchased was completely torn open on both sides. I live far from the store so I tried to call them , forget that because there is NO getting through to any department. I tried every single department and no answer. What a joke! read more

Walmart - Department Stores Near Me - Rohnert Park, California

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Just called twice to court an item was in stock. Worked my way through the computer phone sneering proces , selected "2" to speak with a customer associate who will work to optimize my showing experience... phone rand for over a minute then disconnected me. And I called twice with the same results. Not a good experience for this would to be Walmart shopper. Pass! read more

there are a couple of things that I really do not like about big but department stores. One is the fact that they are so big and they make so much money it seems like they lose touch with the customer. It seems like the little guy like us who is just a customer who is actually the most important part of their business if they were being smart completely gets overlooked and they do not care about your wants or desires. It seems like they put profits over people and to me that is just not a really good business model. case and point is I bought this cell phone for my son and when I opened it up it was just completely broken. I tried to take it back to Walmart and let them know and they tried to blame it on me I just cannot believe it read more

Walmart - Broken phone - Department Stores Near Me - Rohnert Park, California

Well, against my own better judgment, I needed a few things and tried this store one more time. Boy what a mistake! Went to an aisle to buy shaving cream, had to push the stupid little button for said shaving cream, waited no less than 15 minutes with a two year-old for that employee to come assist with the shaving cream purchase. Nobody ever showed up, I flagged down one employee in the aisle and he told me ma'am, nobody's going to come because they laid off a bunch of employees and cut all our hours and they pay us terribly so good luck getting your shaving cream! This is from an effing employee when I am just trying to buy some damn shaving cream? I gave up and thought I just need to pay for what I got and leave as quickly as possible, went down one aisle and realized I was walking through shattered glass, got home and sat picking glass out of the bottom of my shoes for so long I gave up and threw them out. So to sum up my second shopping experience at this Walmart, nothing has ever made me want to stop shopping at Walmart more than my experience at this location and with the horrendous employees. Save yourself an hour of frustration and just go literally anywhere else! read more

Normally I love walmart. But the one in Rohnert Park CA! I understand why they've got the most single star reviews I've ever seen! Walmart is known for being friendly to RVers. It's posted on their website park when available! So I head there to grab some stuff! I promote them on my show! I shop there often! I benefit them everywhere we go! I pulled in shortly before opening to run in and grab some stuff. Only a couple hundred dollars spent. I parked, figured out what I need to grab. Suddenly! Quickly! Their lot attendant is slamming on my door to leave... JUST before they open! Then? I look at the reviews ?!?! WOW! Tons of single star reviews! At least they suck universally! read more

Worst Walmart ever. Employees don't do their jobs and try to close early. They refuse to take returns hours before close and their photo service takes forever. They should just close for good at this point. read more

I took my son to the doctor, he has pneumonia, they prescribed the medicines to be picked up at Walmart in Napa because I went to pick up the medicines and they didn't have them, ok, so I asked them to send the order to pick them up at another pharmacy because believe me, they denied it. What you're doing is a crime. If my son gets worse because of you, I will never forgive you. read more

Love love love the prices! Sales people were all in the holiday Spirit. The lines were fast and efficient. They had lots of new holiday gifts that you see on TV looking for for kids. They even had the Ellen clothes. Lots of slippers too! read more

Walmart - Department Stores Near Me - Rohnert Park, California

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What is going on at this Walmart. So I was at the electronics section and there is a guy with a black shirt on the phone behind the desk. So I was standing right in front of the counter clearly waiting for him so I can get something behind the glass. He gets off the phone and completely ignores me and walks away. There was another lady that needed a phone charger behind the glass as well so we asked him after ignoring us both. So he says look for someone in blue they can only help you with that. So asked someone in blue and they actually couldn't. Pretty wild then when I finally kept asking they sent a paralyzed employee in a wheel chair that could barely move to open the glass for us. Then I asked the guy behind the counter in the electronics that just ignored us if I can pay for my item there. He said you can pay for it up front. Oh you don't say? Lol what is this guy actually doing behind the counter. Why is he even there? Pretty ridiculous. read more

I do want to say that since the remodel and a new manager, the store has been more organized, but I do have a major complaint. I went in there yesterday, which was a Saturday at 5 PM after packing up several things that I needed to return, they had their customer service return area closed. This is a multi billion dollar company they should have their customer service area open for returns from 6 AM to 11 PM which states on their website. I don't like to play Russian roulette with my time and my gas. read more

If I could give this Walmart store zero stars or less than a star I would you cannot get a hold of anyone except the pharmacy by telephone. They have this automated system that doesn't work. I called five times and it does a very long ring. It does a bunch of weird, oddly spaced short rings, they need to get their act together I'm not gonna go with them. read more

So credit where credit is due... I last reviewed the store about a year ago after several really bad experiences there. I am happy to report that whoever the new manager is I believe his name is Michael has done an amazing job at bring you that store and employees from a level of complete chaos and complacency to a nicely organized efficient store with friendly employees who actually care about their jobs. The store is far more organized, better stocked and the employees seem to have been better trained at providing a higher level of customer service! It's so easy to give people or businesses negative reviews that I find it equally important to comment when the negative experiences have been corrected. Good job Walnut Rohnert Park! A much needed and welcome improvement! read more

Do not shop at Walmart. I think the stigma of shopping at Walmart is real. Listen to your gut feeling and get out. I just checked and Walmart canceled my order. I called customer service and said I hate shopping at Walmart and I will never go back again because it's based on lies "says great experience" as a slogan, but this could never be a bigger lie. I will never shop here again, and I know very many people who refuse to shop here because the reputation is getting worse. Your system is not adequate and not successful in allowing your customers to purchase items that may or may not be out of stock. I said I know you're (customer service rep) not the boss. You are just enforcing policies, but you need to know those policies are a failure. This is not the first and last phone call you're gonna get about this. There's going to be many people who call concerned and confused as to why their order has been canceled. And now I checked back and the price has gone back to full price. Now I have to pay full price for something. I already paid half price for. SMH, gross read more

We went there to get a few things and saw lawn chairs on sale for $5.97, so we bought 2 of them. I noticed that we had paid $9.88 each. I went back in to see if I had grabbed the wrong chairs and took a picture of the sign above the bin of chairs. I took the chairs, receipt and picture to customer service and the employee lied to me saying there is another sign on the other sign of the bin. I got my money back and left. I hope my next review will be a positive one. All I know for sure is I'm done with Walmart for good. Target, Costco and Amazon will get ALL of my former Walmart business. I know Walmart doesn't care that it is stealing from people, but I feel a little better writing this review. read more

Yep this place is terrible. Dirty dirty dirty, made several trips out of necessity in a five day period. The same food items and drink items I had seen on my first trip we're still in place along the isles where they had been partially consumed by people throughout the course of the week. Everything about it is dirty and unkempt. You think it might be nicer in Sonoma County, nope! read more

I seldom write reviews but felt compelled because of my shitty experience today. I waited 20 mins in line to check out by cashier. A kind, older gentleman who was overall great helped me. Upon walking out, I opted to not stop to have my receipt and bags checked because a) it's my choice b) I was checked out by cashier and everything was bagged by him c) I was in a hurry to pick up my other girls from school d) I was carrying a cranky baby Well, apparently the older woman (who looks like a bat from hell) was so offended by my choice that she felt the need to roll her eyes at me as I walked past her. She continued to look disgusted and irritated by my presence all whilst mumbling all sorts of remarks under her breath. Basically insinuating I'm a low life trying to sneak past her. Unfortunately, I did not catch her name. If I wasn't running late to pick up my girls, I would've confronted her. Sorry ma'am this isn't Costco, you are not elite. She honestly wasn't worth the time or trouble but she needs to be checked. Enjoy your dying days at Wal-Mart ya old shit. Normally I'm not one for low blows but hey, she brought the heat first. read more

This walmart is just so run down and dirty. But the worst part is the employees are so rude and just do not care about helping anyone. Even they management just does not care. I avoid going her at all costs. read more

They hire anyone at this Walmart, I asked 3 employees where the marshmallows are at and none of them knew!! Really inconvenient and rude attitude too. Not professional at all. Half of them were also using headphones so I had to repeat myself many times. Get better AND ACTUALLY KNOWLEDGE YOUR EMPLOYEES BETTER. read more

Half the merchandise in this place is locked up and you have to wait for an employee to get it for you! We waited over 15 minutes to get sleeping bags and a camping propane bottle. The majority of employees in this store do not have the keys to open the cases. This store is dirty all over and just basically the most ghetto Wal Mart you can imagine. In fact this whole complex is basically really run down, and the people shopping here in general look really sketchy so I see why they have such a huge problem with theft here. Never again. read more

This place is HORRIBLE! gross, cramped, and messy. I went to check out in the afternoon and there was at 60-75 people in line. They only had 2 checkout stands open! There was lots of employees throughout the store greeting you, watching you leave, walking around the store, conversing in the garden department where I TRIED to checkout. It's always been sub-par but now it's worse. I went through one of the many, many closed checkout stands and asked an employee to tell the store manager to put the items back their selves. I had to walk out. There is NO WAY I'm going to shop for 20 minutes and wait in line for 30 minute. Whoever is running this store, or trying to run this store is doing a bad job. I will go elsewhere. They obviously do not care about their customers. It really really shows. read more

I'll keep this one short, sort of... Overall, I don't mind Walmart. The prices are always reasonable, overall the employees are friendly, and the lines move quickly. Today we stopped in for 1. motor oil, 2. wrapping paper, and 3. a Christmas wreath. 1. I was happy to pay $17 for a 5 quart jug of Valvoline Maxlife 10W-30... that's a better price than my employee discount price at the auto parts store I work at. I will say, I guess you get what you pay for because the motor oil section was a mess. Much of the oil was in the wrong location, and a bunch of spots were empty. A lot of the empty spots could have been filled with the oil that was on the "ask for assistance" top shelf... so it's not that they were out of stock, they just didn't care to bring it down and make sure the display was stocked. 2. There were multiple well-stocked displays of wrapping paper. Everything from the fancy expensive stuff to the cheap dollar-store-like stuff. No complaints here. 3. I bought a large, nice looking, quality wreath at a different Walmart for about $10 a couple years ago. I put it on the front of my truck and it survived there for several thousand miles. Unfortunately, this Walmart's wreath selection in 2019 is disappointing. The only ones near $10 were either tiny (good if you have a Toyota Prius, but I needed one to match my Chevy Suburban), or super gaudy and expensive... I'm not going to waste $20 on something that I'm just going to throw away in a month! I know stuff gets more expensive each year but this is a little over the top. When it came to checkout, we went through the garden section because I always park near there since it's closer to the car stuff... pretty much the only reason I ever come here. The line was pretty long but a Walmart staffer with a portable point of sale/credit card machine went up the line and checked out customers that weren't paying cash... So we literally waited in line about 30 seconds! I wish we did that at work haha. So good job Walmart! In conclusion, if they were a little more attentive with stocking items and overall store appearance, vs having a company meeting in the middle of an aisle (yes, on the way out we had to excuse ourselves through about half a dozen Walmart employees blocking the path and talking about who knows what), this Walmart would be worth of five stars. read more

Came here for a few things and was in a rush - not their fault. But everything is locked up so you need multiple people's assistance- who are all gold medalist for their skills at hide and seek and they had one register open. ?!!! read more

Big Box Store. Cheap prices and skimpy on the customer service. I always try to use self check out if I'm not just walking around because i'm tired of sitting at home. They recently adapted a "Costco exit" where if you are up at the front they have one person to check your receipt. Which if they were that concerned about theft maybe not make self check out directly infront of the exit doors? But there is literally no rhyme or reason to their method of asking who to check out. Just who they feel or suspect. Males are more prone to it. I got asked to see my receipt for two 3 packs of picture frames and a wall mount clear box for work. I was at the self check out right in front of her and she watched me ring up and pay for all of my items. She asked to see my receipt and I informed her that she just watched the entire transaction and kept walking. I did not get a bag, did not have big clothing on to conceal anything- I was in slacks and a blouse on a work errand. Instead of having an unmanned cash register that a member of the staff is to man in the self check out area in the back by clothing it should be up by the front and have someone there monitoring the 8 registers. Most of the time I have to wait for the photo tech to get back from running the electronics area too. Not that their service was ever spectacular but it's definitely gone by the way way side since I can remember. read more

Another reason to dislike Walmart. I accidentally bought the wrong size of shoes. Didn't even take them out of the bag. My son didn't even set eyes on them. I went in today to exchange for the size up but they are refusing the exchange. They have no idea when they'll allow exchange or return. Target allows both. Shop Target. read more

Men's undershirts for some reason are locked up. I found what I wanted, pressed the button for assistance, waited 5 minutes with no response and then walked out and bought them at Target. read more

Self checkout no longer available and no express lanes. Waited 20 minutes to get through the line. Twice. Oh well. There's always Target.

Gets worse every year. Dirty, slow long lines, bad vibes, dumb management must lead to the bad employees, apathy, dirty carts, alcohol a pain to buy, the adjoining McDonalds sucks, rude gross people quasi-living in the McDonalds, and the deals are nowhere as good as they used to be. I don't think I will ever travel here again. Maybe the Walmart at Oakland Hilltop is better? read more

I went there with my son to buy some LED light bulbs. This Walmart is so disorganized. Many of the light bulbs were out of stock and the ones in stock were in disarray in the wrong places. We spent a lot of time matching up item bar codes to the bar code pricces on the shelve stickets as the bulbs were in the wrong places. We then went to the lamp section in furnishings to look for a desk lamp. Some of them were missing the boxes. We found one we liked, but the lamp shroud was dented. I'm wondering if the Walmart in Windsor is any better as this one is a disaster. read more

At the end of the day its Walmart, however the security guard with a southern accent and 2 RATS-ironic, tattooed on his arm is a constant joke. My husband and I decided to take a break from moving and go for a motorcycle ride. We parked our car in the parking lot on the garden center side to be out of the way. Whilst on our ride, we broke down do it took a couple hours to repair the bike on the side of the road. Security gaurd(SG) had stuck 2 neon green warnings on my windshield right in the line of sight for both driver & passenger. He took the backing that makes it easy to remove off, so it was solidly stuck. we spent 15mins scraping it off with a pocket knife. While doing that SG drove up to us at an alarming rate of speed, then locked up his brakes as he stopped & got out to instigate an altercation. Asked if we didnt know how to read as he saw us attempting to make it possible to see so we could leave. I said I read his vandalism fine before needing to remove it. He said it was his job. I asked it was his job to vandalize customers cars? Yes.. 3 days later, same thing even after telling management. This time SG was parked in the no parking by the doors. My husband stuck the warning on SG's car, what's good for the goose right? SG got to his car, floored it across the store front, down the row we were on, aimed for my husband!! At the last minute steered away and threw something out of the window at us cussing! Super professional!! Add to that last Monday night one cashier and self check open.. and a line back to the shoe section!! I left after 45 mins and not moving past gift wrap in that entire time. Why do you not have backup cashiers?!?! I just left there tonight about 30 mins ago.. I had some returns. I have multiple chronic pain disorders and this odd weather recently has made me not feel well. I finally was able to feel well enough to venture out, I get there and they block off the help counter as I walk up. I waited for a second to see if they infact were going to help everyone but me, they absolutely were. Lady behind the countef yells,"WE CLOSE!!" I explained I was right there when they blocked it off. She said, "NO WE CLOSE 9!!" I walked out. Walking to my car I was pretty sure it wasn't 9pm yet, it was still light out.. it was 8:11pm.. so all the effort and pain I put myself through to get there just to get turned away 49mins early and watch everyone get helped but me. I get you don't set customer service as a priority because u have plenty of business regardless if you're helpful and thinking of your customers, but your customers are how you get paid and keep the shelves full and the lights on etc.. wouldn't hurt to show you halfass appreciate it on occasion. read more