I purchased cleats for my daughter less than 30 days ago, and both shoes came unglued after only a few practices. When I visited the store, an employee named Matthew told me they would exchange them or offer store credit. After I returned with the cleats,Saray the manager refused to honor what their employee promised, claiming the shoes were "used"--even though the defect only became visible through normal use. Poor product quality and even worse customer service. I won't be shopping here again. read more

Service and the employees attitude. The were standing around and weren't helping customers

David has helped me a handful of times when I call over the phone to when I walk inside & goes the extra mile to answer my questions about pricing and availability. He has given me only sincere customer service and attention even when work commands (customers & paperwork & boxes to unload) are everywhere for that I value this location!! Also shoutout to Yelitza too!! Her and David were breaking a sweat all morning today with me bugging and didn't give one bad vibe!! read more

Cody and Chris are the most incompetent individuals I've met. Beyond being rude, we were told our refund couldn't be processed without a receipt because Cody stated he did not have the staffing to go back in the office and check the system. My husband located the receipt and went back inside. At that point another staff by the name of Chris came out and interjected himself into a conversation when he was not present when we initially came in. Cody then continued to talk to my husband in a very disrespectful and condescending way stating he never said he did not have the staffing. We were literally the only customers in the store. Not to mention I am a legal handicap individual (the security cameras will show I was parked in handicap). Additionally my husband recently worked for Big 5 as a manager. People should not come to work if they don't want to do their job. I will spend whatever amount I have to go to another store and never give them a dime. I will also be reaching out to Chad Estus directly. read more

It's 7:17 on sunday 11/13 and they closed early? Your message says 8 PM and your website says 7:30 PM, so why are they closed already? Why have store hours if you don't stay open for them? read more

Big 5 Sporting Goods - Sporting Goods Near Me - Fontana, California

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The customer service was very good! The associate searched for and found everything I needed and brought them to me. I didn't have to spend time going through everything, looking for my size. Very courteous and helpful. I will go back. Thank you! read more

Bianca, mary alice, and crystal rock!! These 5 Stars r for these girls kicking butt! Thank you read more

Horrrrrible service.... everything i asked for the employees acted as if i was bothering them... the two two women that worked there had the worse attitudes everrrr lol. I tried to cheer them up with humor... nope. More attitude. I spent like $600, and they took like 5 minutes just checking my money to see if it was real ... it was embarrassing. I dont like being treated like a criminal when im a happy paying customer. I like big 5... but these employees gave me the wrong experience ever... gotta do ur job with pride. read more

Its not 1 of the larger big 5 stores. It is small in comparison to other larger sports stores. For the most part it has what I'm looking for a descent price. I was looking for shoes today at compared to other shoe stores they have really good prices here especially when they have shoes on clearance . It wasn't too busy today so the sales associate was more than helpful to help me out find the right size shoe and was very courteous to me as well. Today the weather was a 102 degrees I walked in the store and felt very cool as soon as i stepped inside and I didn't want to leave because I knew I was going back out into that hot weather. The store was very well organized and if there was something that I couldn't find a sales associate was more than happy to point me to the right direction. I've been to other big 5 stores and not all locations have clearance racks this is definitely one of the big 5s that I like coming to. They do however have a zero selection on winter sports such as snow boards or any snowboarding gear read more

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This big 5 specifically always treats me like I'll steal something or I'm up to something, I've gone to the one in Redlands and the one in Rancho Cucamonga and never once had an issue there but when I come to this location I might as well walk around with my hands up at all times read more

Hello Came here today to look for some water gear Store was pretty organized which is always good But a employee who was working register at the time by name yesenia might have spelled it wrong but close enough Has bad attitude no costumer service skills Just wants to rush you out the door Basically throws your change at you but Least I won't be back again to deal with bad service Thanks read more

Came in to buy my little guy a nice pair of kicks for a good price (seen them on their weekly add). As we came in, we were greeted. We worked our way back to the shoe area, we waited about 7 minutes untill I walked to the front for assistance. When we were finally helped, they didn't have the shoes in his size. Felt like I wasted my time, so I bought a youth football that the little guy needs for this season. Not sure if I'll be coming back, unless the deals are good enough or perhaps I'll ask for assistance as soon as I walk in. Their prices are fair, sometimes offering great deals. For the most part they have the most common items for any sport and outdoors. read more

They have a great sales prevention staff. Every time I have been in this store it has taken me about 30min to get anybody to help me out. After purchasing a rifle, I arrive to pick it up around 8:00pm. I stand at the counter for 30 minutes waiting for somebody to help me. When they finally do, I am told that they don't release guns after 8:00 because the manager can't afford to take herself off the sales floor, as if big 5 is swarming with people after 8:00 on a Wednesday. Why can't those two associates that are Bullshitting over in the shoe department help you out with the two customers in the checkout line. I will take my business to Bass Pro Shop in the future. read more

Went to the store on Friday to purchase gloves and snow gear for our family, the cashier Sindy was so distracted that she double charge us some items. Even to the point she did two separate transactions. So as I walk out of the store I reviewed my receipt and notice it, so I went back and they supposedly credit my account back. Which will take 3 days. Then we head to the snow and we get there to realize she forgot to put in our bags my son's gloves. When we return at night I called the store and speak to Ryan the "manager" he told me he was too busy to look into it, then returned my call 2 hrs later to tell me they did put the gloves in the bad. I ask him if I can see the video because we purchase 3 pairs, and he said is against their policies. So Im supposed to believe him. He said we probably drop them, like really! We park right in front of their store and if they were place in the bag only way to drop them is if the bag had a hole. Ryan and his team are double charging at this store. I sincerely hope their corporate office sends someone out to help this store get in order. It's always a mess. The cashiers had boxes and full of stuff in the counter, I'm sure she left the gloves there, now we are out $30 dollars plus the new ones we had to get because of their inefficiencies. ** stay away from this store ^^ go to Redlands or Rancho read more

Big thank you to the Manager Anthony for helping my family camping supplies and gear for our road trip! Join the e-team y'all and SAVE MONEY ! read more

I've never felt so disrespected in this store. Came in with my family to see what good deals they had. We went to go see the knifes because we're going fishing soon and the guy helping us, Ryan, was so rude. He looks like he hates his job. We asked to see one of the knifes being displayed and after asking twice about a price he replies with "That's what I said" as he rolled his eyes. Isn't that his job ?! Not too long after my dad asked if the knife comes with a carrying case and if he can take a look at it. Ryan then later replies with "Didn't you just see me pull It out?" VERY rude. So what if you already pulled it out. We want to see it AGAIN and that should NOT be a problem. After all, we're trying to purchase something. Later I ask an associate who the manager is because I wanted to put in a complaint and it turns out ITS RYAN. Horrible management. Who chose this guy? Hope no one has to experience this. read more

just b cuz i have a friend who works here imma talk bad about it! service sucks! stores dirty! n selection is not great! nah im jk....if u go ask 4 my friend jesus(or gee-sus) as i call him. read more

Ugh horrible service. I went to buy a bat backpack and they were on sale for 34.99 reg price 39.99 I checked out n almost walked out the store when I realized on my receipt I was charged 39.99 I showed the rep the ad In the paper that clearly says Louisville bat backpacks 34.99 he said oh that's not the one you bought. I said they look exactly the same except the color. He turns his head and says They look completely different anyone could see that. I was so pissed at his response I grabbed my receipt and stormed out. It's only $5 not a big deal but the tone and what he said pissed me off. I would NEVER come back to this store! read more

I went into this store today to purchase passes for Mountain High. The cashiers were inexperienced and it took 2 employees and a manager to ring me up for my purchase. They were very slow and were not concerned about providing good customer service. I will not return to this location. read more

Very friendly and helpful. I came in the return a tire patch kit. It did not work so I have to purchase a new tube. Manager helped me right away. Picked the size tube I needed and an associate rang me up. I was in and out in about 5 minutes. Have been to this location before and was assisted then too. So far very good customer service here. I am a happy customer. read more

Very disappointed in the condition of the48 Mauser I got. All the wood is in bad shape. It was in the box so I didn't get a good look at everything , make sure when your buying old firearms it lives up to your standards. The lady selling me the rifle should have pointed this out to me. Not just get excited she made a sale. Take the gun out and look at it. As a firearms dealer I feel she should have point d the nicks and scratches out, I'll never buy there again read more

My first time coming to this Big 5 I have to say hands down the best customer service no matter where your at in the store.. To the head managers whatever it is your doing your doing it right. Continue to give the best customer service and Continue to hire the right people for your store. Take recognition in your employees and reward them.. Job well done! read more

9/23/17: Went in to buy an item, did a quick coupon search and went to pay. The female cashier at front (granted she works in retail but she looked like she was hating life. She was even having a conversation with the female manager where I made out something along the lines of "you think I like being here") She greeted without making eye contact or even looking in my direction. Which, honestly doesn't bother me but just an FYI note on customer service quality, what bothered me is when I showed my coupon she gave some excuse of needing to see the entire coupon. The expiration date was showing and had a barcode with the exceptions underneath and still said she need to see the entire thing... All she had to do, to make her miserable time go by quicker and not converse or deal with me, was scan the barcode and let the computer see if the coupon was going to work or not. Instead she decided to give me a miserable excuse, with a miserable attitude. All they did was remind me why I shop online instead, so thanks for not taking my money and turning me off from big 5 permanently. PS got the identical product online cheaper even with shipping and handling. Thanks Big 5 for saving me money read more

Went in for baseball gear after bringing my items up to front counter for check out immediately saw that the price wasn't the same as the sign posted when asked if they would change after immediately received attitude back she said "after what?" I said I don't know after you hit the total button the discount button, I explained that those weren't the prices advertised she wanted to argue with me about who placed them there and she said customers place things in the wrong place all the time? Customers placed a whole rack of pants in the wrong spot she said yes! I spoke with the "manager" who came out and proceeded to tell me the exact same thing. Which I told him I don't think she called you out to argue with me. Long story short I was to upset to stay and pay my husband stayed behind to pay which they charged him for an item I asked them to take out because it didn't come up the price posted (it was multiple items that were in the wrong place apparently) the receipt said Andrea but she was wearing a name tag that said devin which ever one I don't recommend this place to much attitude and personal conversations going on. So i took my items to the SB big 5 where I received the most amazing service from LISA she apologized on their behalf which she didn't have to and Lisa took care of the whole thing. Made my whole day!! read more