Value for price but the customer service experience can be enhanced. Satisfied with their collection of footwears.

This store is in a nice location (right off of I-90 and I-405) and there's alway plenty of parking. It's located with the Factorial Mall and has a decent selection of shops next to it. They always have a good selection of New Balance sneakers and at good prices. On my last visit, I was greeted and helped by Brandon. He was very knowledgeable and attentive. read more

Store is very run down and not cared for but they have a good selection of products at fair prices ( Amazon still crushes them though) but when in a pinch not horrible to quickly get what you need. read more

The manager is a grumpy bitch that is picky and rude. I'm also getting the feeling she's slightly racist. I asked a lot of questions and she treated us like garbage. They lost our business. Even the employee next to her felt with me. PS: I wish there was a 0 star option :/ read more

Went to purchase 4 heavy dumbbells and my 22 month old was with me. I was the only customer in the store and there were two sales associates on the floor. None of them greeted me and my son wanted to be carried the whole time so I could only carry one at a time to the register. They could see that o was struggling and not once did they offer to help by the time I place the fourth dumbbell on the counter I looked up at the associate and said you know what, I'm sure I could go get these cheaper online and walked out. Please fix your customer service. We go there for that. Not for convenience when amazon prime is just a click away. read more

I went to the cashier to do a price check, and after I was told the price the guy named Tim was very rude to me. I asked him nicely if I can leave the jacket with him or put it back in the shelf. He responded in a rude way and said "put it back". Customer service is very essential to any business that's why staff should be trained. read more

First of all, I need to know, Big 5 WHAT? Sports? I find their name weird and off-putting. This store seems to hardly do any business. In nine years, I've shopped here maybe 5 times, finding what I needed three times. Not so good. Prices are OK, service about the same, selection not always good. Once in a while they'll have good shoes or camping stuff on clearance. And they have a broader range of swimming goggles and caps than many places. No horseback-riding gear and no North Face that I saw. I prefer REI, on the whole, because the staff is friendlier and more helpful, it's a local business, the member dividend is kind of nice, and you can find out what they have before you go via their website. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Bellevue, Washington

I was not greeted when I came in even when I made eye contact with an employee as I walked through the door. While I was there, no one checked on me or asked if I needed help. It felt like the staff did not really care about their job or customers. I went to Walmart for what I needed instead. read more

Do not shop here. Staff here are incapable of understanding English even if they are born here, hahahaha. I went here in dark & rain to get specific item which I called in to make sure they have my item. They claimed I asked for something else when I asked for specific item and a specific size. When I called back, she claimed she heard and repeated the word. Just bunch of liars and incapable people working here. I see why Amazon is thriving and big5 is closing left and right. Unbelievable. When I said that, she said, plz don't use that type of language and hung up when I asked Hee what language I used. I did not use any bad language and tried to have them understand why onlines are booming and stores are closing. Sigh. Keep these types of incapables with zero listening skills and plugged up ears. Good luck big5 read more

Today was my 2nd time going to this location and let me tell you, it made my blood boil. I had to make a return. The form of payment I used was a debit card...the associate asked me if I wanted cash or if I wanted it back on my card. I told her card. When I swiped my card it showed an error and then she told me she will have to just give me cash. I asked her why I couldn't get the money returned to my card and the other associate says with an attitude IT'S BECAUSE IT'S A DEBIT CARD! Umm yeah....no sh*t, I am well aware of what kind of card I used. I wanted a reason why. Don't ask me how I'd like my refund if you can't give it to me the way I wanted it....and be rude to me too. Will NEVER go back again. JERK! read more

Store looks more like an organized garage sale of sports / camping equipment .......... Called to see if they had something in stock and they put me on hold for 10 minutes, I could have driven there and looked myself............ read more

Pretty small for sporting good store. Limited selection. It is very unorganized but the price is good and they have lot of sales. read more

I had a terrible experience, and in reading the other reviews here, it appears to just be par for the course. The manager is bad at her job, and worse at customer service. I specifically asked her for one kind of ammunition, but she gave me the wrong kind. Now, if I'd had the opportunity to inspect the purchase, this wouldn't have happened. But, she got the box from behind the shelf, and then walked it to the counter and rang it up. I should have been aware that she was incompetent, and double-checked her work. But, I didn't, so this is ultimately on me. As soon as I realized the mistake, I brought it back obviously unopened, and with the receipt. BUT, she now starts citing her store policy, and reinforces the concept of caveat emptor. Message received, grumpy bitch at Big-5. From here on out, I will be buying my cheap ammo from the Wal-Mart that is in the same parking lot as you. Good job on permanently losing a customer. read more

Can I give this store a zero rating? Totally dysfunctional, not customer oriented staff. What a mess! I drove to the store to get size large, Free Country brand swimwear for boys. Only a few out, and they were Smalll and medium. I asked if there were any large in back. The answer was for the lady salesperson to have 3 large boxes brought out and expected me to sort through women, mens, all sizes! No help provided. When I explained the problem yo the "acting manager" he just smirked and said"clothing is really not my area! Stay away from this store!!! read more

I went here yesterday to buy a few things. The lady who was helping was extremely helpful.. we kept asking for new things that we totally forgot about that made her go behind the desk multiple times. She had a great attitude about it and I was trying to be extremely respectful and apologetic! Anyways, it was great customer service and whenever I am in the area, I will go to this Big 5! read more

They have a very small selection of Nike and under armour. Didn't like the store at all. It's dark and dingy inside

Can you give less than one star?! This place is a joke... just go out of business already so a real sporting goods store can move in. I tried to purchase a firearm and was highly disappointed in the service. I ended up going to West Coast Armory and got a better deal and much better service. If you need anything at Big 5 I highly recommend avoiding Peter. If you want slow disrespectful service... he is your man. read more

The store seems very unorganized. Staff doesn't seem to be helping customers. Visited the store and staff members didn't have the welcoming approach and professional appearance. Prices are much higher than most sporting goods stores. There are deals in the weekly paper, but the selection of merchandise seems fairly poor. Don't see how people would want to shop or come back to the store for future purchases!!! Got an item at another location and wanted to exchange/return it for something else. Found the item we wanted to get. Went up to the register to complete the transaction. Staff members seem a little friendly and helpful at first, but it soon turned into another story. Told a staff member that we got one item at another location and wanted to exchange/return it for another item. She started entering the item into the computer and register, but saw it was a return and told us to go to the register at the opposite site of the store. We went to that other register, a second staff member started the exchange/return transaction again, but he saw there was a line and told us to go to the other register we were at to get the transaction done. He said, "You know what would be better? If you would go back to that register since it was a return." I was like are you serious and why would you say that to any customer. We were at that register before and now we have to go back there again for the second time. So we went back to the original register and the female staff member there started the exchange/return process once again. After all that time going back and forth between the two registers, they finally got the transactions completed. My question was "Why we had to go from one register to another and back to the original?" It was a total waste of time. Customer service is clearly not one of the store's top priorities. If we are at a register why not just get the transaction completed and over with rather than waste the customers time and energy waiting in line just to get a simple exchange/return transaction done. You can't gain a customers loyalty, trust and business with this type of customer service! Where is the RESPECT for your customers? The customers time is very valuable! Don't push customers and problems around. What kind of customer service is this? Stand up and resolve the situation! NOT going back here to shop anymore!!! Prefer to shop at other sporting goods stores. Be smart and save your money to shop elsewhere!!! Atleast they got friendly customer service, helpful & professional staff members that don't waste customers time and energy. read more

Warm welcome at the door and I was helped to find a sport bag. They have more selection in more outdoor and fishing section. Prices seemed reasonable. The store seemed busy because of the space limited.The location is convinient and plenty of parking available. read more

I found - vaguely - what I was looking for (a reflector item for being seen in the dark) but when it came time to checkout, they had only one cash register open and another guy was slowly walking to and from the second register IGNORING THE LONG LINE as he made his way back to the floor to price more items. It was just my luck that the people in front of me had a complex order involving a lot of jackets. The cashier was friendly enough but, really, you can't go out of your way to ring up the extra customers who are obviously just standing there waiting to pay your store money? Somebody either hates their job and doesn't want to be there, or is extremely oblivious. Probably a combination of both. read more

Bought three items waited forever for the manager to come fix a pricing issue when I spoke with manager she just kind of flipped out on me like it was my fault the price was wrong made 12 people wait in line while I was just there to try to get the right price for the product I purchased rude unhelpful poor customer service the cashier was helpless couldn't do anything without the manager's approval however she was friendly horrible shopping experience read more

Always seem understaffed, as if half the employees are hiding in the break room. A real battle to get attention if you need questions answered. read more

-[ ^ _ ^ ]- You know, for all it's worth this might not be the most complete outdoor sport store but for sure beats driving 10+ miles to go somewhere else for basic stuff! they have a nice selection of hiking, running, walking, working, and any other "-ing" that requires shoes. all-in-all a good store with basic things, good prices specially if you find the coupons on the newspaper then the sales are a steal! the staff was very helpful as well, one time they didn't have an item i was looking for and he directed me to an army surplus store somewhere in Seattle where i found my beloved 1975 Coleman 425E kerosene stove! thanks guys! I'm literally a happy camper. btw i keep coming back to this store to get all my camping supplies... mantles for my lantern and the white kerosene for my stove :) read more

I've been shopping here for nearly 20 years now. They always have great deals on the things I need, from weight equipment to ski gear.

Hard to find anything good in here. How does it stay in business? The store is dark, messy and they always ask for your phone number. Shoes are always on sale but of poor quality. read more

I purchased several pairs of shoes for my family. One pair had mouse urine stains and the paper inside the box was torn to bits. They replaced the shoes and after much expression of dissatisfaction, they offered 20.00 off on the next purchase. When I tried to redeem the offer, they would not fulfill their promise. Don't shop there, ever. read more