Gel polish chipped the next day. Never had that happen. Also, chose my color for toes and asked for matching gel nails, only to be told they didn't have it after having used it on my toes. Won't be going back read more

They didn't seem to know how to do acrylic nails properly. They were too rough and even cut me during the process. It was not a good experience. The vibe was really bad. read more

Absolutely ugly ass nails!! And so rude a girl walked out crying because they don't listen and we're rude I paid just to take them off..

So I went in for a pedi and I got helped right away. The girl went to digging the sides of my toes nails and went to deep. Finished my gel pedi and I left thinking I WILL NEVER GO BACK. Well next day big toe is sore and red as a tomatoe! Use with caution!!! read more

Bien Nails - Toe nail red and sore - Nail Salons Near Me - Phoenix, Arizona

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Customer service is horrible. An employee doing nails looked right at me and called me greñuda (meaning matted or disheveled in Spanish) when I walked in, thinking I wouldn't understand. When I confronted him he looked the other way. Nails are also not great. Don't waste your money. read more

It's honestly a hit or miss with this place. I've been coming here for a few years and I've gotten an amazing job done and the worst job done. There are a few techs who do know what they're doing and others who are probably just there because they're family /friends but do a horrible job. They are very rude and you can tell that their kindness is not very genuine. But hey, I ain't here to make friends just do my nails, make me look cute and know how to do your job. read more

I went in with my mom and sis in law to get mani pedis before a wedding. Horrible experience. My nails looked awful afterwards. I had to go somewhere else after to get my nails fixed. Save your money and go somewhere else. read more

Great place to get a mani-pedi. Everyone was so nice and helpful. Clean and easy to get in without an appointment.

No customer service or business courtesy . They don't know how to do nails ! I was sitting with a lady that was mis treated and didn't get what she was there for ! I was there with my daughter and her fiancé, we really can't believe this place is open for business . I would reconsider your choice. It's hard enough that we can't even understand what they are asking us but to do what ever they feel like because they didn't understand, it's not acceptable. I was also charged $165 even when we said we didn't like them ! They didn't even try to make it right ! What happen to us and what we definition as service acceptance ! read more

Bien Nails - My nails 30 min after ;( - Nail Salons Near Me - Phoenix, Arizona

My mom use to love this place up until she got a foot fungus after her last pedicure. The first/only time I went I noticed that when the person that did my pedicure finished, he went straight to the next person without cleaning the tools. Definitely won't be taking her back! read more

Bien Nails - The fungus she developed a few days after getting her pedi. - Nail Salons Near Me - Phoenix, Arizona

Lisa is amazing and one of my favorite nail techs there. They are so nice and accommodating.

I love how they do my nails! I happened to find this place on a whim because of the hair salon across the street. I've been coming here ever since and I make sure I tip for their awesome services!! read more

Bien Nails - Nail Salons Near Me - Phoenix, Arizona

This place is sometimes great sometimes terrible you can go inside expecting to be attended right away but whether it's gonna be good or bad it's just always a hit or miss read more

Awful. Been here twice both times completely unsatisfied. First time I got my eyelashes done disgusting. Lashes were plastic and hard and the tech used too much glue such weighed the lashes down. U looked sleepy not bright eyed and pretty. As expressed his unhappy I was tech got defensive and claimed she doesn't insure lashes and refused to fix or refund my money. Second time I went I asked for Matt nail polishes on a full set tech talked me into getting the more expensive gel matt. Well it never came out Matt, she made the shine dull to make it look Matt by the time I got home it was full of shine and she left a lump on my right index finger nail it looked like a bubble. I did address that issue inside the salon tech rubbed my nail dismissed me. And charged me a full 45$. read more

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First time here I was super skeptical My bf made me an appt here I usually book all of my appts So I was nervous just because When it comes to getting a pedi I like a good 30min pedi Afro a good price And omg let me tell youuu just for 30bucks My toes where in heaven for those whole 30min. The older lady that did my feet was amazing! Thank youuu read more

Horrific customer service. And absolutely terrible nail job. Do not come here! You have been warned. You will waste your time and money. Both my friend and I had a horrible job done, polish all around the nail, huge cuticle gap and uneven lumpy nail polish. Said they didn't have to help us since we left and came back an hour later to get them fixed. The cherry on the cake was that the second time it wasn't any better... Lesson learned. read more

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Right is what I was expecting. Left is what I sadly received. 1) Prices are ridiculous. They overcharge and secretly do charge ups. 2)$60+ for this? No thanks. 3) The workers are lazy and just try to hurry up and finish doesn't matter how ugly they leave your nails. read more

Bien Nails - What I got vs what I was expecting - Nail Salons Near Me - Phoenix, Arizona

Nails were completed sloppily , I told them the did not attempt to fix and charged me full price . Rude not good service. read more

Bien Nails - Nail Salons Near Me - Phoenix, Arizona

I didn't plan on spending many hours in a salon . Aside from getting my nails done I also got my toes done . I had acrylic on my skin and it was just not what I wanted read more

Bien Nails - I thought the white tip was too long but everyone has a preference - Nail Salons Near Me - Phoenix, Arizona

They didn't realize I am Vietnamese and speak their language because I look more tan and black. They were laughing I got a Groupon. They were laughing and making rude comments about my mother and I the whole time. They were also making fun of this elderly lady saying how she was bigger and not steady on her feet. Also when I choose my nail polish color since you can't pick it out yourself and brought back the wrong color. Terrible service and rushed and talked shit yay! read more

Terrible customer service. Asking me to wait another 30 min to get my nails done after you did a pedicure are you serious finish the job you started . I will take my business some where else. . Don't go here the lady dropped nail trimmer on floor and still used it on me . I hope I don't get a infection .. read more

I have had a great experience with this salon. Lonnie is my tech and I can call on her at anytime and she is available Lei does my Amazing pedi. The owner Richard is friendly and Welcoming- all of the staff!! I love this place$ read more

First time here and the place was pretty clean. Andy did my nails. He's a perfectionist so my nails came out great. He took his time and was careful (especially with the electric file that I hate). My mom has been here a few times and she's always left with amazing nails. If you can, request Andy! read more

Bien Nails - Nail Salons Near Me - Phoenix, Arizona

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Nails were sloppy and two have already broke two days later. I should've just waited to go to mybusua

I decided recently to try a new place to get my eyebrows waxed. The lady was very careless and ripped a bit of my skin while plucking my eyebrows. She never apologized or acknowledged that she ripped some of my skin and I was bleeding and when she needed me to move my head to the side more she would move my head so aggressively to one side to another. I still had to pay and never once did she make eye contact. read more

Bien Nails - Eyebrows - Nail Salons Near Me - Phoenix, Arizona

I have been here several times. Each time I get a male doing things, he experience is awful. Today was the icing on the cake. He was more interested in socializing with others. The remote to the "massage" chair was covered in oil and he did not even bother to turn it on for me. Another associated commented that he should take care of that. He did not remove all of the previous color and when asked to do so, he said it did not matter. He did finally remove it. I understand many speak another language but it is rude to not interact with your client and chat with others. For the first time that I can remember, I left without leaving a tip. That is how bad the service was. Never again. Too many other options out there. I also don't think they sterilize the tools used as he just rinsed them in the water I was soaking my feet in and put them back on his cart. I agree with Paulette S. and what she said as that is what I observed also. read more

Do not go here! Save your money! I recently got my nails done from here and I had an awful experience! The nail tech I went to seemed like she had an attitude with me when I explained to her what shape I wanted. And then I was highly overpriced! My nails were super short almost numbs with no color and regular square shaped and I was charged 40! Not to mention my nails were all different shapes and when I politely asked if she could fix it she rolled her eyes and continued to file. This was the worst service I have ever gotten! read more

I always come here and i never had a problem with my nails or waxing since it's so close to home. I try other places sometimes to get something a little extra since they're a bit smaller. But they never failed me always such a great job love my nails read more

Bien Nails - Exactly how I wanted them - Nail Salons Near Me - Phoenix, Arizona

I should have know not to come here. I have gotten fungi in my nail from last time I came here . But was in a pinch and decided to go again . Well my nails have been done for 3 days and have 2 broken nails that I didn't even feel break of and lifting on 3 other. I went to get them fix and wasn't helped at all . Never coming back it's not worth the money read more

Horrible. I wasn't thrilled the first time I went. My gel manicure came out bubbly and started cracking. When I went back a couple weeks later for a polish change, Cindy the Mutilator had me "soak" my fingers in acetone for all of 1 second before she took a dremel to my nails (mind you, my REAL nails, NOT acrylic!) and proceeded to cut the cuticle and skin of six of my fingers. How the other four escaped her wrath, I don't know. Then she had me soak again in acetone and then alcohol - ow, ow, ow! I was in tears. Now here I am with six bleeding phallanges and was still expected to pay full price. Never again! There are hundreds of nail salons out there, DO NOT GO HERE! read more

Bien Nails - Nail Salons Near Me - Phoenix, Arizona

I never write reviews but I actually had to download the yelp app to write this review. This was the worst place I got my nails done. I got a full dip set and my nail technician was so lazy. My nails are uneven , thick and different colors. I paid way to much to be this unsatisfied. My cuticles were not cleaned . She had to redo my left one twice and it still was bad . Never will I ever go here again and I would not recommend it to anyone for hand pedicure was fine read more

I have been coming here for over three years. I have lived all over the US and this place by far has been my favorite. Every time I come home visit my parents i come here. Great service and they do a great job. (Pedis and nails) I get my eyebrows waxed once in a while. This place is very clean. My mom usually asks for WONH. And now I found LINH she actually does pedicures like they should be done! read more

I had one person start on my nails and when I told her I wanted them shorter she stopped and put me at another table with a man. He did the nails like he wanted I didn't get shorter nails. They talked the whole time in their own language which I am so fed up with. I would not do that to them. My family speaks French and they will speak English when there are people around that don't speak their language it's so rude I'm fed up with it. read more

The guy that did my nails did a super good job I definitely recommend this place to people read more

Bien Nails - Nail Salons Near Me - Phoenix, Arizona

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I have been coming here for years! And not once have I experienced what the other reviews are complaining about. I rather go to the same place and deal with the same techs. The ladies are super sweet. Some don't know that well of English which some ppl might take offensive. If that's the case. Get thicker skin! But if u find a great nail tech like I have here. You have nothing to worry about. Plus they are super cheap here. Btw my nails in this photo are SNS nails. read more

Bien Nails - SNS Nails on Natural Nails... By Thao... Beautiful! - Nail Salons Near Me - Phoenix, Arizona

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when I tell you this place is AMAZING this place is AMAZING. ITS SERIOUSLY A HIDDEN GEM AND IM SO MAD I BARLEY STARTED COMING HERE. There service is outstanding and the amazing pedicures are to die for. Their pricing is amazing and reasonable and do not charge you a leg and foot. I seriously recommend it!!!! read more

I wish I could give this 0 stars. To start off the lady's were SO rude it was unbelievable. And then the worst part of all was the lady who did my friends toes RIPPED OFF part of her toenails. We are VERY livid and dissatisfied. DONT COME HERE. read more

Bien Nails - Friends toes. (Began bleeding shortly after this photo) - Nail Salons Near Me - Phoenix, Arizona

I rarely write reviews but if anything hopefully it can give somebody some insights and maybe help management with training and quality assurance. I got my dip nails done by a gentleman there 12 days ago on day 6 they started lifting. They have all lifted now and 4 came off completely. Below is the process followed and if you have gotten quality dipped nails before you will understand the many areas where it went wrong and unfortunately when I tried to point it out there was a very firm communication barrier and no desire to try and make it work 1. Roughed up the top of my nail but did not push back the cuticle or clean up the dead skin around my nail in anyway 2. When shaping my nail did not ask for my preferences and kept sharply running the file over the skin on my finger not intentional but definitely an ow. Bleeding from a nail file. 3. Did not apply a dehydrator or primer 4. Applied the activator right at the cuticle not slightly away on the first coat (starting right at the cuticle makes the edges stick up more) 5. Only dipped the color twice not 3 times like usual so the color wound up being pretty translucent and the nail was weaker 6. Did not apply the top clear dip powder so that when smoothing the top of the nail it doesn't effect the color 7. He did smooth out the top but did not get rid of the dried and caked powder out from under the nail 8. Applied the clear coat and dried no problems 9. Put an oil on my nails that was really gross with a nasty smell and yellow tinge that stained my hands Just to be clear there is no difference in price to the salon I am setting in comparison too but while these nails were weaker and more translucent they also started lifting in just seven days. With previous dips I purposely let my nails go as long as I possibly could before the length grew too long and became annoying. The dip lasted 43 days before I couldn't take it anymore. Yes not a typo forty - three days without lifting, chipping or breaking in any way. With the amount of growth I should have gotten them done sooner but I really wanted to see how long they last. When done correctly dipped nail are AMAZING!! There are probably other amazing staff there but you need to be aware of what's going on so you can make an informed decision read more

Worst nail salon I have ever been to! The employees there are rude. I went in for a pedicure it was alright. I also got a full set done which SUCKED. I had three nails break the next day! I have never had nails break off so it's pretty upsetting that 3 came off the next day!! I said coffin nails nothing close to what I wanted read more

Bien Nails - Nail Salons Near Me - Phoenix, Arizona

Used to come here for the best service back in 2009-2010. Visit the shop a few weeks ago to get a full set. Never again! I came out with my cuticles all cut up. The girl acted rushed the whole time when there was only one other person in there. Multiple times I said ouch and heard sorry. My 6 year old daughter also got a basic Polish and they hurried that like it was an inconvenience for them. read more