I came here looking for a rear derailleur bushing cos I was clumsy and lost mine while servicing my…read morerd. They gave me the part for free. I talked to Peter about needing tires for a cyclocross bike. He recommended a very budget friendly tire that would suit my needs. I tried the tires today and was very impressed how grippy it is. I also got it at a discount. Definitely would recommend this place. Very friendly people who know their bikes.

Great service from really cool guys. Needed some air in the tires of my wheelchair and went in when…read moreI passed the shop by chance. They happily took care of me leaving everything else behind. Asked me to test a couple of times until I had the exact pressure I wanted. Didn't want any money.

Great location for price, selection, and knowledgeable staff!…read more Large selection of sizes and colors, and the staff ensures you get the right fit, along with all the accessories. Being vertically challenged (5'2) I struggled to find an adult bike for my height. I found the perfect Hybrid XS step through frame which was exactly what I was looking for. They serviced the bike before I left the store, and it came with 5yrs free servicing. Personal bike mechanic... yes please!! I definitely recommend shopping here... and thx to Zack for being so helpful. Bike details: Model: Liv Flourish FS 2 Color: Eclipse Size: XS Hybrid - Aluminum (Not included: Bike bags, bottle and phone holders, electric bell, retro headlight - from Amazon)

Terrible customer service. My husband was looking for a new bike and received a written deal for a…read moreGiant model with specific specs. On the day we went to pick it up, we also decided to buy a bike for me. After trying several options, I finally chose one. All seemed good--until they brought out my husband's bike, which turned out to have completely different specs than what was originally offered. We began discussing alternatives with the salesperson, and my husband started trying other models. Suddenly, the salesperson walked off to the parking lot because a friend of his had arrived. They came inside, but instead of continuing to help us, the salesperson turned his full attention to his friends and completely ignored us, it wasn't just a moment, it was at least 15-20 min, So we left. Thankfully, we then went to a store in Whitby where the experience was completely different. We were warmly welcomed, given clear explanations of so many options, and ended up purchasing two bikes very quickly. That's how customer service should be.

Got my first bike in a long while and I'm so happy I did. The owner Andy is so friendly, patient…read moreand knowledgeable, and not pushy at all. He took the time to answer all my questions (silly ones and all) and was honest in the advice he gave. All of Andy's staff are also helpful and knowledgeable especially Ryan who took the time to help me pick out the perfect bike helmet while Andy was getting my bike ready. Before making the purchase, he asked great questions to determine what type of bike would fit my needs then showed me to those types of models. I was able to ride a couple of bikes to get a feel for the difference and determine which I liked better. In the end I went with the purple 2017 Specialized Vita model in small. It rides so smooth, is comfortable and brings back that feeling of freedom, pure joy and FUN! I had forgotten how amazing it feels to ride a bicycle since I haven't had one in over 25 years!! I'm so looking forward to taking this awesome piece of perfection on the road. If you're looking for a great bike shop to buy a bike or get your bike repaired or serviced, definitely check out The Bike Asylum in Stouffville. You will have an awesome experience with superb customer service!!!

From the owner: Road bikes, mountain bikes, city/hybrid bikes, kid's bikes, BMX. Specialized, Norco, Masi,…read moreBianchi, Wilier Triestina, Haro BMX, We The People BMX and more. Full maintenance and repair services. Wheel building, Bike sizing. Clothing and accessories. Also the home of The Bike Asylum Cycling Club!

I was interested in looking at gravel bikes, and Impala's staff were a huge help. They were very…read moreknowledgeable and friendly. I picked up a Specialized Diverge e5 for a great price and they even threw in a bottle mount and a bottle for free!

Please take my money and do a half assed job. No test ride to make sure the work is good…read more Hint. It's not.

Great place with a lots of options, operated by kind, passionate, and insightful people. They have…read morea repair shop in the back and a free tire pump just outside the door. I am just now getting into road cycling, and they had me ready to go with all the essentials in a matter of minutes. I've already been there 3 times in the past 2 weeks, and I'd encourage anyone looking for a local bike shop to give them a visit!

A few weeks ago, I was riding on Toronto's Waterfront Trail as I often do, when I got a flat…read more Always a drag but I had my tool kit and spare tube so the change was quick. Unfortunately my Co2 inflator malfunctioned: I had a repaired tire but no air. A quick online search showed that Dream Cyclery was just a few blocks away. I knew as a reputable shop that they would have air available for those who need it in a pinch. And yes, as I arrived, there was the air hose as I had hoped. Noticing it was only Schraeder-ready I went into the shop to borrow an adapter and say thanks for the rescue. No thanks needed. Just 5 bucks. That's right, any cyclist with Presta valves must pay for the tiny brass adapter in order to use the "free air." The staffer seemed embarrassed to be charging me $5 for a piece that costs no more than a nickel. With the next nearest bike shop a significant walk away, I had no other choice. How chintzy is that! It wouldn't be so obnoxious if they were charging a dollar to cover the cost of providing them, or asking for a donation to a favourite charity (Cycle Toronto?) but this feels likes mean-spirited gouging. Looks like a nice shop. Sorry I will not be visiting again.

Simple, easy processing steps online and in the store. Happy and satisfied how well maintained and…read moreclean the bicycle is when we picked it up and rode in it about 30km. The building is also designed with parking convenience. Even the website was well developed when bookings were made, reasonable pricing and friendly and helpful staff.

We rented a bike, from Zoom for a self-guided tour of Niagara-on-the-Lake. We only needed one bike…read moreas two of us (including me) brought our own. From the start, their custom service was outhandling. We rented the one bike for three hours (the half day rental) and we were a bit concerned that we might not be back within the three hour period because we wanted to ride as far as the falls. They said not to worry about being late with the return if needed, they are lenient. We also asked them if we could borrow a hex key to raise the handlebars on my bike. A short time later, not only did someone came out to the parking lot with a hex torque wrench, but he also made the adjustments to my handlebars. However, he found that after raising the handlebars, the brake cables would no longer reach, so we took the bike into the shop and two people started working on setting up my front brakes. After they finished, they said that the work would be no charge because we rented a bike from them, but I asked them how much this adjustment would have cost. They said about five dollars, which I thought was very reasonable. So, on my insistence, I paid the five dollars anyway because they deserved it for demonstrating good customer service, in going out of their way, and for the time they spent to adjust my bike. In addition to their excellent customer service, the bike that we rented was in excellent shape and very well maintained. The bike was a Trek hybrid bike and cost $20.00 for the three hours (we returned it on time, so we didn't test their leniency after all).

Good mid to high end bike store in Durham. The only bike store in Ajax and has been around for 15+…read moreyears. Good place to go for quality bikes and repairs. Helpful staff. Not much selection for used bikes, although there are some in the front entrance occasionally.

From the owner: 32 Years of Excellence – Your Trusted Bike Shop in the Durham Region!…read more Proudly serving the Durham Region for 32 years, we are an authorized Trek & Electra Bicycle dealer, offering a full range of bikes, E-bikes, clothing, parts, and accessories. Our full-service repair shop keeps your ride in top condition. Visit us or call 905-619-8875 today!

Great if u buy a bike there, but after that, the guy will sell u used crappy batteries, and not…read morehonour them. if u say they dont work. he will sell u used batteris, and charge u for checking them.. and sell you more used shit batteries!!! his prices are way over priced. ive compared him to other places online, for the same batteries, and his are almost 15.00, more for each battery u need to buy. worst place for this.. got to emmo in toronto, or call the factory, get them delivered.. best place around..

From the owner: Durham E-Bicycle/E-Scooter Sales & Service is a locally owned Canadian retailer providing the…read moreDurham Region with trendy, Premium Quality E-Bikes & E-Scooters. We are Durham's authorized dealer of multiple brands of Top Rated Electric Bicycles & Electric Scooters. We are proud to offer our customers a choice of EMMO E-Bikes/E-Scooters, Pedego E-Bicycles, Ecolo-Cycle E-Bicycles, and 3 or 4 wheeled E-Scooters. You can easily & enjoyably find the right E-Bike for you, by browsing through our website, or coming to the store for information, and a Free Test Ride!