I received a personal message on Facebook from Biagio's Bistro in response to my review of 08/04/10, and wanted to make sure that it got shared with the broader Yelp community, in the name of transparency.
I stand by the review that I posted, which reflects an experience that I had at Biagio's in 2009. I do not know what to say to his charges that I did not order what I said I did (see below), unless I have provided incorrect names. I do not wish to get into the semantics of what a pasta with meat sauce is called, or what chicken with lemon sauce should be referred to as. One of the items was a special.
And I feel that whatever Biagio has to say to me ought to be made available to all of you as well, since he seems keen to have his say in the matter, to the point of being self righteous and defensive.
Has he responded to anyone else's critical remarks with a personalized (and rather accusatory) message? And just curious if this is generally a typical Yelp experience that I should be aware of, as a new user?
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Hello Sarah....
We appreciate the amount of time and energy that you put into the review you placed on Yelp regarding Biagio's Bistro. Since we are an independently, family owned and operated business we take these types of comments very seriously.... As you might guess we were quite disturbed by your review given the fact that the food items you expressed you ordered and were served are not on our menu nor served in our bistro.
"... The flavor of the chicken piccata lacked pizzaz and the chicken was overdone. The simple Itai benchmark of spaghetti with meatballs was flavorless and could have been from a can. If the pasta is fresh, they must be freezing it or something, because the texture was off. We ordered a fried appetizer that arrived soggy and cold. The tiramisu was pedestrian. None of the portions of what we ordered were generous, ....."
I am not sure what you are trying to convey with the use of the letters "Itai" however, we do not serve chicken piccata, spaghettii & meatballs nor anything "fried". And, with all due respect, Our Tiramisu is anything but "pedestrian". It is made fresh with real cream, marscapone and other secret ingredients that give it the special taste, texture and flavor that people love.
Additionally, your comment - "... None of the portions of what we ordered were generous..." is shocking as one of our biggest comments is that our portions are too large!
Perhaps you were confused by the location of the restaurant you were dining in - as there is another restaurant on Ludlow that serves 'italian style" meals but clearly you did not eat those menu items in our restaurant. We are located at 308 Ludlow Avenue, Cincinnati, OH 45220.
If you did in fact eat in our restaurant at some other time, and actually ate something we serve and still did not llike it, then that is your opinion and we can respect that.
We simply ask that before you post a review against anyone that you have your facts straight.
if you would like to discuss further, please feel free to call me.
Regards,
Biagio
513.861.4777 read more