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    Bi-State Propane

    1.0 (1 review)

    Services - Bi-State Propane

    Propane

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    15 years ago

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    Mountain Hardware & Sports - Axes and hatchets

    Mountain Hardware & Sports

    (191 reviews)

    $$

    I stopped in to grab some padlocks for my cooler. I needed to bear-proof it while staying at the…read morecampgound at Donner Lake. The staff was friendly and greeted me as I walked in. I was able to easily find what would work for me, and checking out was a breeze. This is an example of what small town hardware stores used to be.

    Sometimes a quick hardware run turns into an unexpected test of patience. On December 5, 2025 at…read morearound 5:15 PM, a friendly cashier called the manager over because two clearance items were incorrectly priced. One item wasn't marked at all, and the other showed a $10 sticker with an additional 50% off. When I scanned the barcode in the Ace Hardware app, the item rang up as $2.99, so I kindly requested a price match based on Ace's own listed pricing. The manager entered the interaction abruptly, avoided eye contact, and loudly exclaimed "What the F***"--a remark heard by several customers in nearby lines. This was both unprofessional and unnecessary. He then insisted the online price was inaccurate and attempted to charge an incorrect amount ($31.99!!), even after I showed the product information. I ultimately ordered the items for in-store pickup at the correct price, but the situation could have been resolved quickly and respectfully in the moment. I've included a photo with the serial number so this can be reviewed by leadership and handled more appropriately going forward. The rest of the staff was excellent; the issue was solely with the manager's conduct. I hope future visits to this location reflect the professionalism Ace is known for.

    High Sierra Gas - untitled

    High Sierra Gas

    (2 reviews)

    North Valleys

    After having horrible experiences with both Amerigas and Ferrell, we decided to go with a local…read morecompany. The customer service is friendly and helpful, and the prices are competitive. I have had a couple issues with them: 1. On two occasions they have come to top off our tank but our account is on "will call" meaning they should not fill unless we call. This isn't a huge issue, luckily we were able to pay the bill but that can be an unfortunate mix-up for someone who would struggle to pay an unexpected $300+ propane bill. But I'd rather have too much propane than run out. 2. We went from June 2023 to Oct 2023 without getting a fill. They came to top off in November (one of those occasions when we did not request a fill) and we somehow used the same amount of propane in 5 weeks that we used in the 4 months from June to October. We do not use the heater at all (we use space heaters powered by electricity) so there was no way that our propane use increased that much. I believe that there may have been a leak caused by the delivery driver when he did the fill in October. This mistake cost me over $250. Now we have gone from November to June without using very much propane so I know that they must have done something wrong with that October fill. Otherwise the customer service is good and deliveries are prompt. I will continue to be a customer because I know that the issues I have had pale in comparison to the issues you'll face as an Amerigas or Ferrellgas customer.

    AMAZING service! I switched from a different company that answered my calls in a different state…read more When you call High Sierra, you talk to a person who is knowledgeable and hears your concerns. I called on a Monday am around 8:15 as my tank was empty and I had smelled gas. Literally, 3 hours later a service tech had come to my house, trouble-shooted the issue and my tank was filled! Wow, wow, wow - I highly recommend and have always been satisfied.

    Bi-State Propane - propane - Updated May 2026

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