I stopped in to grab some padlocks for my cooler. I needed to bear-proof it while staying at the…read morecampgound at Donner Lake. The staff was friendly and greeted me as I walked in. I was able to easily find what would work for me, and checking out was a breeze. This is an example of what small town hardware stores used to be.

Sometimes a quick hardware run turns into an unexpected test of patience. On December 5, 2025 at…read morearound 5:15 PM, a friendly cashier called the manager over because two clearance items were incorrectly priced. One item wasn't marked at all, and the other showed a $10 sticker with an additional 50% off. When I scanned the barcode in the Ace Hardware app, the item rang up as $2.99, so I kindly requested a price match based on Ace's own listed pricing. The manager entered the interaction abruptly, avoided eye contact, and loudly exclaimed "What the F***"--a remark heard by several customers in nearby lines. This was both unprofessional and unnecessary. He then insisted the online price was inaccurate and attempted to charge an incorrect amount ($31.99!!), even after I showed the product information. I ultimately ordered the items for in-store pickup at the correct price, but the situation could have been resolved quickly and respectfully in the moment. I've included a photo with the serial number so this can be reviewed by leadership and handled more appropriately going forward. The rest of the staff was excellent; the issue was solely with the manager's conduct. I hope future visits to this location reflect the professionalism Ace is known for.

The most worthless company I have EVER used. The customer service is nonexistent. There's no way to…read moreget in touch with the local office. They let our propane run out to empty multiple times. And now they're charging me $1,700 for a tank I do not have.

I had been with Amerigas for years. We sold our property in June 2023. I have called three times to…read morehave them remove the tank as the new owners have a different company. All I get is the bill for the yearly rental of the tank..Hopeless people working there.

Great service!!! The…read moreoffice has a responsible staff who ANSWER THE PHONE with a courteous and cooperative attitude that's rare these days. Delivery personnel also work with the same positive approach to providing great service. If you want a propane company that's a pleasure to work with, choose Hunt in Reno .

Scr*w this company. My family and I recently purchased a property that hunt services. We have never…read morehad to use propane for a house up until now. The information of having to use there service was not made available to us. And now without any notice our services have been cut. Keep in mind my family WAS HOME at the time of disconnection!! And no attempt was even made to come and knock on our door to let my wife know the situation! If that was the case everything would've been resolved at that point in time. But we only find out when I get home and attempt to shower away a hard days work. How unprofessional of this company.

Stopped at 3:40 AM to get gas and use the bathroom. The person in this picture directed us to Shell…read moreinstead, saying he just mopped the floor while vaping. Seriously?! We have kids with us. It's disappointing to experience such rudeness as customers. Helping out at this hour would have made a huge difference.

Store manager Rick is absolutely rude and does not value the nearby locals as customers. Never once…read morehas a employee made a complaint about the friends of mine or myself in our patronage of this establishment, yet Rick treats us as the scum of the Earth. The app will not allow a negative star rating but it should. - 3 stars for Rick!

Suburban Propane abuses seniors, they are one of the lowest life companies I have had as a…read morevendor... ith the going rate of Propane in the $2.00-$2.50 range, they have been gouging the Seniors in our community for as high as $4.40g this winter, they have been running their trucks around keeping the tanks full so that these poor customers cannot change to reasonably priced companies. Shameful practice. Currently they are charging more then double the rate of their competitors. Dont ever do business with this company or people. They are deceitful, and they do not keep their word. They will promise to sell you a rental tank and then go back on their word when you are off contract and jack the rates, so you cannot switch suppliers until you get rid of their tank off your rpoperty. With one citizen who had a broken pipe they kept coming and filling the tank even though they knew it was leaking, what a racket these guys run. They are the worst kind of people and business. I was warned not to use them because they are deceitful and scheming and should have listened.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

Aka Truckee Tahoe Propane…read more I have had terrible customer service from this company. They have mishandled repairs on two seperate occasions on both tanks that I have had them service. I continued to use them, because I erroniously thought they were the only outfit in town and felt good about supporting a local business. But at what cost? While their clerks are curtious and nice, they cannot resolve even the most simple of disputes. Their systems are archiac, causing long waits on the phone as they check paper records. I have an outstanding dispute with them which they refused to resolve professionally or even negotiate. They came on our property to make repairs which were never authorized or requested, claiming that a realtor had told them to do it. When asked what realtor, they didn't even know. And this is after ignoring several legitimate requests for service and allowing a gas leak to continue for months, costing me an unknown amount of money in lost fuel. They also charge far more than market price (like a buck more per gallon). I don't have the name or number of their competators handy, but I'll get it up here shortly. I would advise finding someone else for your propane needs in Truckee and greater Lake Tahoe.

I have been calling for service since December 2022 it is now March 2023. They still have not…read morecome. Every time the driver "tries and fails" they cancel my order without letting me know. I have called every 2 weeks, now I am dangerously low and they do not care! Choose someone else! The Account Manager Chris is zero help as well. He totally ignores calls.

I came to Ferrell Gas after I was getting price gauged by Bi-State. They have been wonderful!…read moreHonest pricing and customer service is great. Brad came out and found a leak in my line and repaired it and was very pleasant to deal with. Great guy and love this company. Thanks for offering us reasonably priced propane! :)

After having horrible experiences with both Amerigas and Ferrell, we decided to go with a local…read morecompany. The customer service is friendly and helpful, and the prices are competitive. I have had a couple issues with them: 1. On two occasions they have come to top off our tank but our account is on "will call" meaning they should not fill unless we call. This isn't a huge issue, luckily we were able to pay the bill but that can be an unfortunate mix-up for someone who would struggle to pay an unexpected $300+ propane bill. But I'd rather have too much propane than run out. 2. We went from June 2023 to Oct 2023 without getting a fill. They came to top off in November (one of those occasions when we did not request a fill) and we somehow used the same amount of propane in 5 weeks that we used in the 4 months from June to October. We do not use the heater at all (we use space heaters powered by electricity) so there was no way that our propane use increased that much. I believe that there may have been a leak caused by the delivery driver when he did the fill in October. This mistake cost me over $250. Now we have gone from November to June without using very much propane so I know that they must have done something wrong with that October fill. Otherwise the customer service is good and deliveries are prompt. I will continue to be a customer because I know that the issues I have had pale in comparison to the issues you'll face as an Amerigas or Ferrellgas customer.

AMAZING service! I switched from a different company that answered my calls in a different state…read more When you call High Sierra, you talk to a person who is knowledgeable and hears your concerns. I called on a Monday am around 8:15 as my tank was empty and I had smelled gas. Literally, 3 hours later a service tech had come to my house, trouble-shooted the issue and my tank was filled! Wow, wow, wow - I highly recommend and have always been satisfied.

Had to cancel service request 3 times , and guys showed up anyway! They tried to charge me $350 for…read morework that didn't need doing! The guys that showed up were very nice! The problem is the answering service that doesn't have a clue what's going on, and the in some other country? Joke.

I have called 5 times to have my account cancelled. I have also emailed you and received no…read moreresponse. There is a tenant at the house I used to rent. He still lives there and is using the propane that you are trying to charge me for. I'm still receiving past due balance notices in the mail. I have spoken with 6 different representatives, each time they assure me that they will transfer the balance to the current tenant of the property and my account will be canceled and closed with a zero balance. I demand that my balance be transferred to the current tenant, because I am not, and have not been living at this address since May 1st, 2023. All of the propane in the tank is being used by the current resident, yet YOU are trying to charge ME for it. Fix this immediately and send me a statement with a zero balance. I have emailed customercare@amerigas.com, fb@amerigas.com, socialmedia@amerigas.com