Some employees here are seriously disgruntled and rude; the store treats everyone like a thief and makes them surrender backpacks at the door; they unlawfully deny legal adults ammo and firearm purchases.
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I am writing this review after having multiple bad encounters here, in the last year. I understand that everyone had bad days, but this bi mart provides a consistently unpleasant shopping experience.
I have been a life long customer here, and my entire family had been buying ammo, guns, camping equipment, and even clothes and kitchen items here, for over 30 years. However, over the last 2, this store has gone dramatically downhill.
Today I asked if there any 9mm ammo available, besides the JHPs that were sitting on the self. I was met with extreme sarcasm, "do you see any?!."
I was willing to let it slide, and I just just replied "ok, thanks for being nice about it."
Before I could walk away, the clerk aggressively blurted out "I was being nice about it, it's called humor. Most people know where to look, if they want ammo!" That was the straw that broke the camels back. She was trying to make my feel stupid, for asking a very simple and friendly question.
Additionally:
Despite being a lifelong customer, I have been harassed to surrender my backpack, at the entrance, more than once. I am told this is company policy, however I routinely see women enter with large purses or shopping bags. This is a problem because I walk, and I do so with valuable items in my backpack. If the store is going to deny my shopping bags, without a fee, in accordance with the city law, and I am expected to bring reusable shopping bags, I should be allowed to bring my backpack in. I have been forced to leave the store, because I was not comfortable handing over my backpack, before I even had the chance to shop. Stop treating me like a criminal. I have spent 10s of thousands of dollars here--if I wanted to steal something, I would have done it already, and I don't need a backpack to do it.
Also, earlier last year, this store was refusing to sell ammo and guns to 18 year old adults. When I inquired as to why they were discriminating in this way, I was met with extreme cynicism and aggression. This is unacceptable to me. How is bi mart, a store known for fishing gear, hunting gear, ammo, and firearms, going to have that kind of reaction? I wanted to know if this was a store policy, company policy, or something else. No matter what it was, it was certainly and infringement on the right to bare arms. The employee made me extremely uncomfortable, and I felt unwelcome after that.
They days of bimart being friendly and helpful are gone. They are no longer kind, and the store no longer had a welcoming small town feel. I get that the area has gone seriously down hill in the last few years, but that is no reason to take it out on me! I also understand that covid is stressful, and everyone had bad days, but like I said, my experiences here have been consistently bad and it is finally time to hold this store accountable. I am saddened to write a negative review for this store, but it is what it is, and these are my sincere feelings and real experiences. read more
