I've been fairly unlucky this year regarding some mechanical issues with my truck. After being…read morefrustrated in dealing with the dealership I did a little research and stumbled across Benchmark. My first interaction with benchmark was on a Friday afternoon around 5:30/6 (just as they were closing). I was very frustrated in having the dealership quote me thousands of dollars for a repair and called them to see if this particular repair might be something benchmark might be able to take care of. Not only did they say they could take care of it, but they spent time talking to me on the phone to gather specific information in order to make informed decisions on the best plan of action. I was able to drop my truck off the next day and pick it up from them with everything repaired. I've taken my truck back to them now for other issues here and there that have come up and they have always been extremely professional and friendly throughout the entire process. They always take the time to fully explain a repair to me and their prices are fair. I have only taken my truck there for major repairs so far, but I imagine they are just as wonderful with routine maintenance as well.

To be in the heart of downtown Raleigh, this business has sent out red flags for racism. Being a…read moreblack man in a nice car passing food over to another vehicle, We were approached by Joey (Mandeza?), who walked between our cars and just straight up said, "y'all need to leave!" OK, no worries, but why are you coming up being rude. Joey said, "It looks like y'all are doing a drug deal passing things from car to car in the middle of my parking lot. I'm done, dude it's 830 am. the streets are too busy to be parking on them. No vehicles had entered the business at any point or time while being there. I've never been approached in a manner like that and for this guy to assume a drug deal was going down is completely wrong and unacceptable had it been another race they would have either not been approached or the approach would have been very different. The best part was they called RPD, which I waited and spoke with the officer. This was one of the most racist situations I've been in, in quite some time. I wouldn't have ever thought it would happen in the heart of downtown Raleigh. If you think every black guy driving a nice ride is a drug dealer, then yeah, you're racist, and this is the perfect business for you. Not at any point did a single vehicle come into the parking lot while I was there, Well 2 if I count the RPD officers who responded. This was a situation that shouldn't have happened, and what started off as a lunch passing turned into being a drug deal. I've never been so pissed

North Hills EXXON located Just off 6 Forks Rd. and the beltline great location to get your complete…read moreAMSOIL Synthetic fluid services from the front of your car to the back of your car

TERRIBLE customer service. One of my headlights is out and…read moreI took it here to get it fixed. The lady at the front quoted $20-40 per headlight, so I dropped off my car to replace both. An hour after dropping off the car, a guy named Tim called and said it'd be $304. I said that was a bit excessive, as it was HUNDREDS of dollars more than we were quoted. He told me to watch a youtube video and do it myself in the most passive aggressive and rude tone and then hung up the phone on me. 5 stars for Dallas, who has exceptional customer service skills. As for the other guy, I wish I could give zero stars. Learn how to treat people.

We brought in our 370z and got really impressed by their knowledge and understanding on these…read morevehicles. Requested a few repairs, one of them being a major one, but the owner pointed out that it wouldn't be necessary at this point and recommended us to wait. He helped us to save around $1600 compared to a few other auto repair shops.

Brought my 2013 Lexus RX350 in to have the rear hatch repaired because it would not stay open. I…read morefound the technician to be knowledgeable and timely in regard the repair needed. I liked that he asked me to come into the workshop to show me what he was doing and explain what was needed. Thank you JR and Pro Auto Repair. I would highly recommend Pro Auto Repair and JR for any repairs or maintenance that your car needs.

I've gotten a variety of services done on my 2004 Honda pilot and every time I am met with…read moreexcellent and speedy service! They explain what services are needed and how they affect your car, and even help you decide which services to prioritize when on a budget! I'll be out of town for school, but will gladly drive back to Raleigh to get my car serviced by them.

We have taken 3 cars to them so far and have been very satisfied each time with their exceptional…read morehonesty and service. They go the extra mile.

I have used J&J several times in the past and have been satisfied with the service provided. Things…read morehave definitely changed. Took my BMW in for a radiator flush. The car was returned after two hours and the bill paid. The next day, Micah called and said that he was sorry that I was not informed of a radiator leak, and quoted me the price of a replacement. Expensive - but I trusted them to do the correct work. Took it in on Friday the 31st and they completed the work that day. Picked it up at closing - Micah was still in the shop and no one was in the office. When I got home, I discovered the windshield was cracked and needed replacement. Micah denied responsibility and refused to pay for the repair - even though the the damage was done while J&J had the car. Micah said they could not cover it because their insurance would call it "an act of God". Any other shop would have paid for the windshield without question

The team was friendly, easy to contact, and great at explaining the repair process. They repaired…read morethe minor exterior damage on my car in about a week, and the entire experience was very straightforward. Since everything was handled through insurance, drop-off was simple, and I received a phone call as soon as my vehicle was ready for pickup. Everyone I interacted with was kind and professional, and the owner was especially accommodating when answering my questions and addressing my requests. As a young woman handling the process on my own for the first time, I felt comfortable throughout the experience and never felt pressured or dismissed. My car was returned clean and looked great on the outside after the repairs. I'm giving 4 stars instead of 5 because of the business hours. Their operating hours are the same as my work schedule, and they're closed on weekends, which made coordinating drop-off and pickup somewhat difficult. Other than that, I had a very positive experience and would recommend them.

Friendly service and fast repairs for my Camaro! Would definitely use again and recommend.read more

Bring back that lovin' feelin' HC Auto Sales!…read more We had a love, a love, a love you don't find everyday... When I found this dealer online I fell in love. Indeed, the car was attractive, very competitively priced, and clean. The shop had an excellent of making her look lovely. They performed an alignment, put on new tires, and replaced an indicator light. I thought Amir, the salesman, was polite and did a good job answering my questions on Messenger. It promised to be the beginning of a beautiful relationship. There's no tenderness like before in your fingertips... After I arrived at the dealership the love began to slip away. Amir was simply too busy for me. Over the course of 2 hours, I only got about 20 minutes of his time, and half of that was signing paperwork. I was left to do the research, test drive, and inspect the car on my own. You're trying hard not to show it but baby, baby I know it... When we sat down Amir got stone-faced when I tried to get a lower price (he wouldn't even lower the $599 documentation fee). I would normally appreciate the "no haggle" approach but he also wouldn't deliver on my most basic requests (like ordering a second key or floor mats). You lost that lovin' feelin' now it's gone, gone, gone, whoa-oh... the gas that is. I drove away with a 1/4 of a tank! It makes me just feel like crying 'Cause baby, something beautiful's dyin' Bring back that lovin' feelin' HC Auto Sales!

We purchased a Kia Soul from this dealer in August 2022. We read reviews that said this was a good…read moreplace to buy a used car. Amir was friendly and assured us that the car had been thoroughly checked out at their body shop. Ten days after purchase, the battery was no good. Long drive from FV to Raleigh, left the car overnight, borrowed a car from a friend to get to work. Long drive to get the car back. A few days later the engine warning light comes on. Back we go. They keep the car overnight and replace a sensor. Long drive back the next day to get the car. Both repairs covered under their warranty but both had $100 deductibles. Very expensive car when you add all the gas and extra expenses for a car that was supposedly checked out completely. I'd recommend using a different mechanic to test one of their cars before you buy it. I have sent two emails to them beofre I posted this comment but they both came back with a message saying 'undeliverable'.

They are always wonderful. Today I got there shortly after they opened and the young man said they…read moremight not be able to get to my car until 9 or 10 AM but if I wanted to just hang out for a bit they would try to squeeze me in. Sure enough, by 8:40 they had gotten my tire fixed. They are absolutely the best. I highly recommend them.

I don't know why but every time my wife gets a set of tires from here one of them always goes flat…read moreand when we take it back to them they just move it to the other side of the car and charge us like we did something to the tire