Fire certain employees that don't know how to work with customers. Employee gave me refund a year…read moreago due to my inspection did not pass because I had an out of state window tint legal in California. Employee told me I could never return to this location for any services because of this refund I had a year ago. Firestone could not resolve this issue with me and played games avoiding what happened and has not given me any clarity or resolution about this.

STAY AWAY. Unless you want to leave here with MORE DAMAGE to your car than you originally came in…read morefor. (Do not let Austin or Bret touch your car) I came in for a simple single wheel tire replacement....after an hour of waiting in the store, my tire was replaced, but my drivers side door was bent and the metal frame cut into. I was told by the manager Lauren that this "large dent" was already present on my car before it went to their bay and their technicians had no part in making the dent. The manager is refusing to take ownership of the mistake and leaving me with a possible $3000 worth of damage that needs to be fixed to keep me and my child safe in our car. This place has had issues with customer service in the past, and they will continue to have issues if they dont treat their customers . UNFORTUNATE UPDATE: The estimate is $7000, the store is still lying and Bridgestone/Firestone coorporate is refusing to help with damages.

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Quality work and excellent customer service…read more My Sentra was starting to have transmission issues. Aamco took it for a drive and tested the transmission fluid and found that the fluid was very deteriorated but nothing else wrong. Changing the transmission fluid worked wonders-the car is now running smoother and much more responsive and powerful, even then the highway goes uphill (where it was sometimes having problems before- now it's maintaining speed and power and shifting to a higher gear as it should). They even offer local transportation when you drop off/pick up. Thank You Aamco! Highly recommend, will come here for all maintenance.

With a free tow within 50 miles, you can't beat it. Excellent service and a knowledgeable staff!read more

We brought in our Lincoln and asked them to do a "entire overhaul of all systems" we knew the…read morecoolant line was likely in need of repair and said "we are thinking about selling it so want you to tell us everything that is wrong." When we picked it up they said "it's in great shape and just needed the coolant line replaced." I drove it off the lot and noticed the air wasn't getting cool. 2 days later, the AC went out completely. We brought it to a different shop and they pulled out the cabin filter which was entirely black and clogged (pictures uploaded). In addition to that, the Freon line had been sprayed at Walton's and had a microscopic hole. The new auto shop said "there's no way they missed this." We called, to obviously voice concerns about the cabin filter not being checked when we asked for an entire overhaul... they said "we never brought it over to our services side"... I'm not sure why they wouldn't do that. I'm incredibly disappointed in the service we were given at this shop. We were told "it's unfortunate timing and a coincidence" it's ABSOLUTELY NOT. It's bad business. I will NEVER return and I will recommend that people do NOT go here ever again. I'm confused and frustrated... come to find out they don't even check transmissions or engines at this shop!! Which was never disclosed to us. Save yourself a world of pain and money and do NOT bring your car here!

When I moved to Raleigh 26 years ago a neighbor of mine recommended I use Walton's Family Auto in…read moreGarner. I took his advice and have been going there ever since. Kevin Walton was a good and honest man, who I considered a friend. Since his recent passing his son Jeremy has taken over the family business (where he has worked for many years). It is good to know that whenever I need car repair, or just an inspection or oil change, I can trust Walton's Family Auto! They don't take appointments so you may have to wait an hour or two or leave your car over night to get the work done. They are reliable, friendly, and most importantly in this industry, honest! Thank you Walton's Family Auto for your years of service, I wouldn't go anywhere else!

Our AC compressor failed on an older car, and Sean reached out with a quote that was well below…read moreevery other estimate we received. He used his own discounts to help bring the cost down even more, which we really appreciated. He was honest, professional, and did a great job making sure our AC was blowing ice cold again. He even provided a lifetime warranty on the parts and labor and said he would come out day or night to fix it if anything went wrong. We would definitely hire Sean again for any future car maintenance needs.

After AAA repeatedly (three trips) failed to deliver a working battery for my 2023 Honda Odyssey, I…read moregave up and found Sean Gordon online. He was working on a job but came later the same day. He picked up the battery from AutoZone and quickly installed it. The back story is that I am in a power wheelchair and require this modified van to get in and drive anywhere. Wheelchair transport trips are $100+. After a 3 day delay caused by AAA, Gordon's Mobile Repair got me on the road again.

Quality service at a reasonable price. He always come through when I need timely service.read more

He figured out the wiring problem and got my car back on the street. This is my go-to mechanicread more

Great shop - locally owned so the service you get is personal. I was in a spot when my little Acura…read more"died" in my garage and had to get it towed and looked at asap. I know zero about cars and the owner walked me through a variety of "could be's" on the phone and then when my car was towed to his shop he determined it was just a battery. He could have really taken advantage of me and done a lot of extra work that was not needed but he did not. Highly recommend these guys.

We have been taking our vehicles here for several years now and he always fixes what needs to be…read moredone without charging an arm and a leg. Doesn't sell us parts or services we don't need. He has always worked with us to get our vehicles back on the road quickly. We have recommended him to friends because of his trustworthiness.

They stained my car seats. Didn't tell me or offer any discount. I found the stain when I got home…read more I am very upset as this greatly impacts the value of my car! Plus a stain like this is nearly impossible to remove. Not only is this stain here but in the drivers seat it's obvious someone with dirty pants sat down. It's not as large or black as this stain but still something I need to figure out how to clean. I went for an oil change and tire rotation and they took over an hour.

Don't go here, my friend was told to pre pay so she could get her car the next day. She never…read morerequested but was told to do so and now David says she asked to pay and have the car broken into (slight exaggeration of course). The car got broken into and when she called to see what her options were, they were rude and not helpful. A simple "I'm so sorry this happened" would have gone a long way (: Rather than "mmm can't do anything about it".