So today I went to the Apple Store Highpoint with my friend as his MacBook Pro had developed…read moreseveral faults and AppleCare had organised an appointment to verify the issues and for the store to organise the return and refund of the defective device. The first staff member who assisted us was very helpful and verified the issue and approved the return, We were then handed over to another staff member to carry out the return. For some unknown reason, they were unable to do the return on their system despite having the correct receipts and order numbers, they then advised us that we would have to come back on a weekday between 9-5 as they needed to get customer relations to do the return. The store advised me to try calling the Apple Online store whilst I was still there, upon calling the online store they advised this would have to be done by AppleCare. The advisor at AppleCare said we don't need to come back, and spoke to the store staff member and it was agreed that the store should create a repair to capture the MacBook which is a standard practice and customer relations would contact the store to facilitate the return. The staff member agreed with the advisor and then went to a manager to get the approval, the staff member then came back and said the manager refused. We then asked to speak to the manager directly, this was when we had the misfortune of meeting Rheannon. Rheannon then proceeds to loudly belittle my friend and me all while we still had the AppleCare advisor on the phone listening, saying "I'm store leadership and I don't want your laptop here" and then we asked why and she refused to answer, I then asked could we get that in writing for AppleCare, and she laughed and said "I don't need to give you anything" and walked off. We were left shocked, we continued the call with the AppleCare advisor who had heard the entire thing and they said they would sort this out on Monday and that we wouldn't have to deal with the store again as what she heard was disappointing and not the level of service that Apple should provide.

When I started my forty minute drive here I had a hunch that I was going to be facing some issue…read moregetting my problems solved. Nevertheless because this is the closest Apple Store I chose to drive here instead. Every time I've been here my issues have been unresolved and I have been left disappointed. Contrary to this apple store the one in chadstone will solve whatever problems you might have with your phone or any apple products you might have. Looks like this place is only for sales as there are tens of workers standing around who will happily point out to you that they lack any technical knowledge and they are only here to sell you stuff. The Genius Bar is booked for the next eternity depending on the colour of your skin.

Great service, efficient and well priced. At short notice on a Sunday, was able to get my antenna…read morerepaired. Terrific customer focus and would not hesitate to recommend or use again. Well done Unmesh.

From the owner: Repairing lcd, plasma, led tv, Antenna installation, Dish antenna installation, Playstation repair,…read moreMicrowave oven repair, AV receiver, Amplifier, Mobile phone, TV wall mounting, Home service, Other electronics repair, Repairing all brands like lg, samsung, panasonic, sony, soniq, hitachi, sharp, yamaha, denon, kogan, sherwood, palsonic, kogan, changhong, philips tv, dvd, pvr, set top box repair service

This is THE BEST PLACE to fix your mobile or get an accessory. The service is phenomenal. The…read morelovely lady working there is as clever as it gets and as helpful as she can possibly be. I have not seen this quality of service and customer care for a long time. Honestly, you can leave there your wallet and when you return it will still be there as it was before. I cannot prize the quality of service and honesty I saw there highly enough. Rarity in these days.

From the owner: One Stop iPhone/iPad/Mobile Device Repairs Specialist. 95% Water Damage Repair Rate. No fix no fee…read more No appointment Needed. Most Repairs Done in 20 Minutes. 3 Locations.

Love this store .. Excellent customer service an great prices .. Has everything I need for mobile…read morean iPad

So Ali does amazing work. Yesterday he fixed my iPhone in 10 minutes. Today I discovered a problem…read morewith the replacement screen. I went back and he figured out the problem and replaced it for me! He does great work and has really pleasant customer service skills. Definitely recommend and would go again! Hope I don't have to, but you know what I mean. Thanks Ali!

I got the charging port in my Galaxy S5 replaced at City Phones today and the service was great…read more The guys were extremely friendly, fixed my phone in 50mins, AND charged $45 less than I was quoted at the more well-known phone repair places on Elizabeth Street in the CDB. I can't recommend them enough!

Dropped my ipad for quick repair, did very nice and professional work since screen needs to be…read moreglued. Repair done in 45 minutes. Also stock all good brand cases.

I have dealt with PC Repair Centre for over 12 years and have found them very, very good to deal…read morewith. They source my machines, 'tweak' them a little to my requirements and can solve all manner of upgrades etc I need. Even during Covid they worked to source my upgraded machine and it is fantastic! I really recommend them very highly.

These guys are awesome! After a lightening storm we lost broadband connectivity on one of our home…read morepc's. After a week of dealing with Telstra, a new modem and hours of trouble shooting, I called these guys. I dropped the box to them at 11am on a Saturday and had it back that same morning all fixed for less than the cost of a few pizza's! They diagnosed the problem quickly, replaced the fried part and gave me tips on getting the machine to run more efficiently. I'll definitely save myself hours of frustration and call these guys next time I have a problem!! Highly efficient and very reasonably priced :)