I brought my 2018 Chevy Silverado Duramax to Glendale Lube Center for an oil change, and I'll be…read morehonest... I expected them to call the fire department just to reach the hood. My truck is on a 12-inch lift with 42-inch tires, which basically means it's less of a truck and more of a mobile observation tower. Small children look at it the way people look at monster trucks at a county fair. Most oil change places take one look at it and suddenly say things like "our lift is down" or "we don't service... aircraft carriers." Not these guys. They walked out, looked up at the truck like they were inspecting a skyscraper, nodded, and got to work like it was a completely normal Tuesday. One of the techs climbed up there like a Navy SEAL scaling a building. Next thing I know, oil change done, no drama, no weird upsells, and nobody needed a ladder from Home Depot. Truck runs great, still sits high enough to change the weather pattern in Glendale, and I'll definitely be coming back. 10/10. If your truck is ridiculously tall and slightly irresponsible like mine, these are your people.

Do not come here for your next oil change. An employee stripped the oil pan drain plug on my…read morevehicle, and the owner, Ciro, did not take full responsibility for the damage. He refused to cover the $100 cost quoted by a local muffler shop to weld an extension onto the plug so it could be removed. The conversation ended with Ciro saying, "We are done, have a nice day." Very disappointing experience and poor customer service. UPDATE: I need to clarify several inaccuracies in the owner's response. I brought my vehicle to this shop for an oil change. During that visit, an employee attempted to remove the drain plug and informed me it had been damaged. I asked whether it could be repaired without making the issue worse, and I was told another shop could fix it and that customers are regularly referred there for this same issue. That referral came directly from the employee, not from me. The drain plug damage occurred while my vehicle was in this shop's care. Although the owner states that no service was completed during that visit, this was not my first oil change here. The damage occurred during a prior service performed by this business. As a customer, I should not be expected to inspect the underside of my vehicle after routine maintenance, nor would I fabricate this situation. This is why I requested accountability. Regarding the oil change interval, I was transparent about my driving circumstances and explained that I had added oil as needed until I could bring the vehicle in. This does not justify damage to the oil pan or remove responsibility for damage caused during service. The cost to resolve the issue was $100. My request was simply for the business to take responsibility for damage that occurred in their shop. Unfortunately, the conversation ended with a refusal to do so. I stand by my experience and my review.

The shop is family-run, and you can feel that right away from how welcoming everyone is…read more Max took the time to show me exactly what he was seeing with the car and even took a second look when I had a follow-up question. I appreciated how transparent he was. He assured me that no maintenance work was needed at the moment. The visit was quick, straightforward, and professional. He also encouraged me to come back if the issue continues. Based on my first experience, I would definitely recommend them.

0/5 -- Do NOT recommend this place at all…read more I took my 2011 Honda Civic here on August 7, 2025 for a simple oil change. They claimed I needed a transmission oil change too. When I left, a red light came on in my dashboard -- the same one the worker reset. Once I got home, I discovered the real issue: they completely forgot to put oil in my car. I went back the next day, and they admitted it by sending someone to my home to check -- the car had ZERO oil. Their "solution" was offering 3 free services... like I would ever return after that. Because they let me drive 7 miles with no oil, my engine got damaged. On September 15, 2025 my car overheated and I paid $600 out of pocket. When I tried to speak with the owner, he was rude and blamed my car for being "old," even though it had never given me problems before. By September 19 it was leaking oil and I had to pay another $700. At that point the car was basically ruined. I ended up having to give up a car a month ago. I loved my car and they ruined it. They never took responsibility. They ruined my vehicle. I absolutely do NOT recommend this shop. I am teaching the receipt and a video showing that the vehicle didn't had any oil with the date that I visited the shop.

I've been coming to this Valvoline as of this year for oil changes. I have to say that each time my…read morecar was serviced here, I had a really good experience. The staff here is noticeably young. But don't let that fool you, these young adults know their stuff and they are extremely efficient. I'm very appreciative of the quality of their work. Can't say enough good things about them. They take care of whatever you need and get you out in a time that is beyond reasonable. I'll definitely keep coming here.

I decided to come to this location instead of the one I went to before on Melrose. Saved $12…read more Staff was nicer. I kind of wonder if the previous location pulled one on me by saying I needed something when I might not of, but I didn't need to worry about that here. They did mention something about leaking transmission fluid, but when my mechanic checked it out, there wasn't anything wrong, but at least the employees here didn't try to be aggressive in having me take care of something at that moment (and I honestly don't know crap about cars so I don't even know if that is something they would even handle). The wait was a little longer since there were a decent amount of cars in line, and now I can see why. Next time around was with a primarily female staff, and they were a little more insistent on letting me know what needs to be addressed, which I should have made more clear that they didn't need to do so. I just want the oil changed. Overall, this is a decent Valvoline with a cool staff.

I went in for an oil change. This location has serviced my car for a while now. Trustworthy. Today…read moreCaesar, the manager, was there. Came by and said hello. Later I was asked if I wanted my tires rotated. I agreed it was time. When I drove off the lot and made it home, I noticed I was missing a hubcap. I contacted Caesar and he said he would review the video and find out what happened. He called back quickly and said one had broken off during the rotation and thought I was made aware of this. My hearing isn't great so I may have missed it. Anyway, he said he would order new hubcaps for all four wheels! Wow. That was unexpected. So I'm grateful this kind of costumer service still exists. I will be returning in a few days and they will put them on for me. Well done VALVOLINE!! Thank you.

My mechanic says they cross-threaded my oil plug and it might cost me thousands of dollars…read more I spent 45 minutes at this valvoline yesterday with them trying to upsell me on everything. At the end I thought they were gonna say they were done, instead they come back and tell me they messed up my oil plug, the oil is now leaking, and they can't even change my oil. They said I need to go to a mechanic and they can't fix it. I asked to speak to the manager, and he was polite about it, but made it sound like it was my truck's fault and not their's. He told me my oil pan was rusted and that's why the plug broke, and I would need a mechanic to replace the oil pan immediately as it was actively leaking oil. I took it to a mechanic that I trust and have used a bunch before, he and a 2nd mechanic both looked at it and said the oil pan is fine and not rusted at all, and their mechanics "cross-threaded" the plug, which means they put it in crooked and messed up the threading, and that's why it's leaking. Now the threads of my oil pan are unusable, so they have to try to re-thread the pan. But they said valvoline might have broken it completely. So I might have to replace the oil pan after all. What was supposed to be a 15 minute oil change turned into a few days of no vehicle, hours of my time, and who knows how much money it will cost me in the end.

I can't say enough good things about the staff at this location! They are kind, efficient, hard…read moreworking, caring, and best of all don't make you feel like an idiot. No one could ever seem to fix my turn signal light but they took the time to figure it out. You can also tell that the employees here are actually enjoying there job which is a real plus.

Update: I was told I would receive a call at 1:30 regarding the incident. It has now been over a…read moreweek, and no one has bothered to follow up. This level of disregard is unacceptable and speaks volumes about how little this business values its customers. Being told one thing and then completely ignored is not just unprofessional--it shows a complete lack of accountability and basic customer care. At this point, it's clear that resolving the situation was never a priority. I will be taking this to social media and whatever extent I need to.

I had a really great experience at Cook's Tire and Service, and I can't recommend them enough. I've…read moretaken my car here a few times now and they've been incredibly helpful, quick, kind and professional every time. The service is always affordable and high quality. I recently brought my Honda in when my engine was malfunctioning. They took the time to thoroughly check everything out. Unfortunately ended up finding that the engine was done for (very old car) and it made more sense to get a new car for me personally, but they ended up not charging me for the diagnostic. Really appreciated that and think it spoke volumes about their integrity. Enrique specifically made a stressful situation so much easier. I'll absolutely be recommending them to others and would go back in the future without hesitation.

I kicked off a New Year's resolution project to get my 2002 Nissan Pathfinder LE in great shape so…read moreI could pass it down to my son's family. After researching shops in West LA (reviews, convenience, and reputation), I chose Cook's Tires & Service and I'm really glad I did. They handled major work including the 90K service, gasket replacements, new tires, and a starter (plus other items along the way). Enrique and the crew were excellent: honest, straightforward, and easy to work with. Pricing was more than fair, and the service quality was solid from start to finish. Highly recommend Cook's Tires & Service if you want a shop you can actually trust.

By far the best service you can get! Car troubles got the best of me but this crew was so helpful…read morewith getting me up and running. Thank you so much for your service and help through a stressful situation. Recently purchased another vehicle and happy to say that I'll be a returning customer! Thanks again Yosemite auto care, highly recommended

Needed to get a smog for my license renewal. Went on Yelp and created a project to get some…read morepricing from Smog places in the area. Armen responded fairly quickly with the price for the smog, no games or special hoops to just through, thank you very much. Price seemed right for a smog check and cert. and I liked how he was straight forward and helpful. Decided to go the following day, no appointment necessary, Armen said it would take maybe 30-45 minutes. I was ok with the time, planned on working while waiting. When I arrived, Greg was there and helped me, very friendly and took me right away. No wait. I started working on my computer and before I really got much done, he came back and my car was ready passed and cert. transmitted to the DMV, all less than 10 minutes. Out the door price with a $10 discount was $53. (As of Sept. 2025). Excellent service, fast service, straight forward reasonable pricing is a recipe for success. I would recommend them highly and will be back again when I need a smog. Thank you. Enjoy!

I called ahead of time to get price and availability for short notice on an oil change for my…read moreSubaru Crosstrek. By far the cheapest oil change for the area, I was getting quoted over $100 and I only paid $75 here. They were fast, professional, and fair. I will be coming back next time I am in the area.

I spoke with the shop ahead of time and we agreed on $185 total for labor to replace both front…read morelower ball joints and do an oil change. I clearly told them I would buy all the parts myself, including the lower ball joints, oil, and oil filter, and I did. I was only paying for labor. When I arrived, the price was changed and I was told it would be $250, even though that was not what we agreed on. I understand prices can go up or down, but once a price is agreed on, especially after I canceled a different auto body shop, it should be honored. I also have an audio record of the original conversation. The person who did my oil change was very nice and professional, and I appreciate that. However, changing the price after an agreement was disappointing. I came here based on good reviews and recommendations. Keeping your word matters if you want returning customers.

Changed brakes and shaved rotors in about an hour and a half. Valvoline told me I had an engine…read moreleak and they checked it for free. Appointment was at 1 and I arrived 30 minutes early and they started as soon as I got there. Decent prices as well.

I brought my 2017 Subaru Impreza in for a blinking engine temperature/ coolant light issue and they…read morequoted me 800 bucks for a new radiator. The next day, they called me saying they fixed the radiator, but there was an internal leaking issue that the mechanic couldn't figure out and that I should immediately go trade in the car before the engine fails. He gave me zero plausible or any technical explanation for what the origin of the issue was and added another 100 dollars to my service fee. I decided to take my car to a mechanic who is more accustomed to dealing with Subarus with the incredibly vague explanation I received from the mechanic rather than go sell or trade in the car because one person told me he can't fix it. The next day, I received an actual explanation of what the issue was, which was a cross contamination issue with the coolant and engine oil that can happen with the specific engine that Subarus are equipped with and he was able to give me an actual quote to fix the issue rather than telling me to trade in or sell the car. Furthermore, he said that changing the radiator should have only cost me a couple hundred dollars max and that the issue with the engine could have been prevented if I went to an experienced mechanic in the first place! I was overcharged by more than double the actual price of parts and service and literally told to go trade in the car after paying $880 dollars, which I had to haggle down from $900 after the price increased overnight. Please don't come here for any repairs as they are not qualified to provide proper service, yet will overcharge you without any agreement. The mechanic also demanded cash only or he would charge me even more with a credit card, which was extremely inconsiderate of the customer's financial situation in a tough economy. 차를 수리하러 왔다가 비싸봐야 3-400불 (다른곳에 350이면 충분하다고 하였습니다) 하는 서비스에 900 불 뜯어내면서 차를 고치지 못했고 무슨 이슈인지 전혀 모르겠으니까 임시적으로 굴러다닐때 빨리 다른 차로 바꾸라는 황당한 답변 받았습니다. 무책임 한 일처리가 더 화가 나는지 무능력한 수리이후 나몰라하는 태도가 더 화가 나는지 모르겠는데 엄청나게 큰 금액을 지불하고 또 다시 큰 금액내면서 다시 수리를 맞겨야하는 다른 피해자 생길까봐 리뷰를 남깁니다. 이것만 해도 너무 화가나는데 카드는 안된다고 현금 결재를 요구하였습니다. 다른 피해자 생기지 않도록 제 경험을 올리니 제발 다른곳을 알아보세요.

The Culver City Mazda dealership recommended this business -- yes!…read more Julio opened the place on time, at 8:00 am. He is professional, neat, fit, polite and friendly. He inspires confidence. The Smog Test was a swift, painless experience. Julio is a pleasure to work with!

I called for pricing ahead of going to A&M. After I arrived, they told me it'd be a bit, so I…read morewaited, which was fine. When I pulled my car in after 20 minutes, only THEN did they tell me the price they gave on the phone was for -cash- only. When I mentioned they should say on the phone the cash only price vs. credit card price, they said I "should have asked". Ridiculous. I left.