I had an extremely frustrating experience at Bexley Riverwalk following a pipe burst that flooded…read moremy apartment. The bathroom, bedroom, kitchen, and dining area were all flooded with dirty, foul-smelling water. Maintenance came initially and flushed water out through the patio, then left a dehumidifier and instructed me to run it for three days, which I did. On the fourth day, I had to fly out. I turned off the dehumidifier because I was not comfortable leaving an electrical device running unattended while I was out of town. I clearly told the management and maintenance team that they did NOT have permission to enter my apartment without me present, and that I would be back the very next day and they could return then. Despite this, maintenance entered my apartment anyway after explicitly being told not to. I was later told that turning off the dehumidifier was a lease violation, which felt unreasonable given the circumstances and the fact that I followed instructions for three full days. To make matters worse, after the flooding they had to replace baseboards and drywall, creating another mess. I repeatedly requested that the floors be properly cleaned and sanitized, since the unit was flooded with contaminated water, but this was not handled with urgency or care. I understand this happened during a winter storm with extremely low temperatures around 20°F. I had taken precautions by dripping faucets, and the pipe that burst was supplying the sprinkler system, not something within my control. Still, the lack of respect for my boundaries, poor communication, and dismissive handling of sanitation concerns made this experience incredibly stressful. Overall, the situation was mishandled, invasive, and frustrating. Emergencies happen, but tenant communication, consent, and basic cleanliness should not be optional.

Great Experience! I was helped by on of their leasing agents Jhoanna, who was amazing. She helped…read moreme with all I need, followed up multiple times and was able to accommodate me switching appointment times and walking in. They did not have the exact room I was looking for within my time frame, but Jhoanna then was able to help by getting me in touch with Bexley's sister property same day. She also me know what they currently had available, of which, I did end up renting! Definitely recommend!

I have been living here for over 11 years and soon am ready to sign another lease. I consider this…read moreplace my home. I feel safe here and the location is the best as it is close to restaurants, groceries & pharmacy stores as well as entertainment areas, also to the River Walk. Although through the years that I have been living here the office staff and maintenance crew have changed I feel that everyone has done a fantastic job especially the current ones. the manager Iris De Luna, the assistant manager Mario and Cassandra running the office are very attentive, helpful and caring. They have tried to keep the residents involved offering more activities. The maintenance crew responds in a very timely manner to my requests when needed. Over the years management have updated our bathroom mirrors, our kitchen faucet, wine cooler, cooling/heating units, etc. They offer reserved garages for a nominal fee and they continually maintain the general parking area. I am pleased to call this once again my home!

Very attentive to my needs and wants during my stay. Answered maintenance requests in a timely…read moremanner, any problems I had got taken care of. Would definitely recommend this community to anybody looking!

This place was, and still is even after moving out, a complete nightmare. I was so excited to move…read moreinto what was advertised as a "quiet and peaceful" community with great amenities, but I truly wish I had never put my time and effort into moving here. From the moment I received my keys, problems started. The front door looked like it had been previously broken into and patched with wooden pieces. There was dirt throughout the apartment, dirty cabinets, and major water damage. I found a large stain on the wall and carpet that later caused even more issues for almost half of my stay. Overall, the unit was in very poor condition at move-in. A few months after moving in, most of the amenities were taken away -- no more pet wash station, no coffee bar (one of the main reasons we chose this place), and barely any community events. What we expected to be a peaceful place turned into a daily nightmare. The building construction is extremely poor. The water damage came from the third floor and caused serious mold issues inside my unit. It took months for management to even look into it. During this time, my children and I became very sick from living in these conditions. There was no option to transfer units, no hotel offered during repairs, no rent discount -- absolutely nothing. Just stressful calls and unprofessional communication. There is also no privacy. You can hear full conversations from neighboring apartments and hallway noise constantly. Outside noise is just as bad. Daily activities from neighbors were loud and extremely frustrating. On top of all this, the common areas were poorly maintained. There was dog poop everywhere, which made walking around the property disgusting and unsafe, especially for kids. The front gate was constantly broken, creating both safety and access issues. Landscaping was never properly maintained -- the grass was always extremely high and looked neglected. I reached out to management multiple times, and nothing was ever done. I went through all of this while pregnant, caring for a toddler and two children who were at health risk. There was zero peace of mind. I paid a full month's rent as a deposit, and now I'm being told I'll receive less than half due to "repairs" and cleaning fees. On top of that, it has been three months since move-out and I still haven't received my deposit check. This has been one of the most stressful living experiences of my life. I strongly do not recommend this place to anyone, especially families. (My review is for Livano/Sereno at canyon falls and it is not a mistake, resident name is different than yelp account and I am not disclosing that here)

I had a great experience visiting here looking for an apartment. Jason took me on the tour and was…read morevery helpful in selecting the right apartment for me. This place offers incredible amenities around the complex and inside the apartments you have the stainless steel appliances and huge closet space. I'm very excited I've found this place. You will not be disappointed living here!

What a great experience! We were looking for an apartment in Roanoke and Graci & Kellen were…read moreprofessional, knowledgeable, and a pleasure to work with. They answered all of our questions. We will be renting an apartment at Two99 Monroe. I highly recommend!!

I lived here for less than a year while working in Ft. Worth. I really liked the other residents,…read moreand the nearby restaurants but that was it. Many people do not pick up after their dogs and the place is run terribly. I would give less than 1 star if I could.

First, I don't even know where to begin about these apartments. Truly loved my experience of 27mths…read moreliving there. Even though in the beginning the office was a revolving door. Until, Stephanie came along setting the trend being Phenomenal.She is very professional and caring. Her actions line up with her beautiful Spirit. Prompt and will get the job done. Not to mention she is very respectful, kind, considerate it is not enough words in the dictionary to describe her. I would tell anyone to try Hunter's Creek beyond a shout of doubt. I left only to start fresh from my past nothing to do with anyone at the property. I would return without any questions loved the atmosphere floorplan, etc. Next, Kennedy is remarkable as well such a beautiful Spirit, respectful, kind , thoughtful, and prompt on handling business also. Not enough words to describe these two. If looking for a place check them out for sure. I guarantee you will not be disappointed. Lastly, the maintenance supervisor is Awesome, beautiful soul. Already missed being there. I pray God continue to use them as his servants because he chose great when he picked all three of them!!!!! Thank all of you for being wonderful and always there to help me along my journey. Have a blessed and wonderful day. Ms. A Scott 5102

The apartment layouts and the inside is really pretty and appealing AND the fact that it is a small…read moreapartment complex is great!!! I am used to elevators, not a fan of the stairs, especially since my dog is elderly. The walls are thin, you can hear everything. I recv'd a complaint that my neighbor hears me closing my cabinets, putting away my dishes and my dog playing with his toys late at night...LOL...My dog is blind and has no toys first of all, second, if you have an issue with me closing my cabinet doors and me putting away my dishes then the problem is you, but the walls are thin. They have new management every couple of months it seems. I have never went down to the office and found the same staff from manager to leasing guys, never. They barely return calls or emails now, they used to with last mgmt and staff. The are not customer service friendly nor welcoming and don't care. I stayed at my last to apartments over 4yrs because they had such great staffs and community friendly and genuinely cared about their tenants. I will definitely be moving out when my lease is up here soon...it can't come any faster. My packages get stolen weekly because they delivery people leave out packages out for anyone to take and the mailroom door is NOT locked. The gates work when they want to, so open a lot of times for anyone to come in and out. Fobs work when they want to. Maintenance are great and prompt! They have so many hidden fees that you need to watch out! Make sure if you move here you read the lease page by page there is a hidden monthly fee in there that I wasn't aware of because they have you sign everything online and not in the office. This way they hold you responsible for them not being forth-coming and transparent. Luckily, I found it 2mos, after reading my lease to find out about transferring. I immediately called the company they had been charging me. I am positive no one probably knows about this charge. They also charge you for cable/internet ($75 or 80/mo). I still haven't used my cable and I have been here over a year. I asked if I have to use the service and they said yes. The don't provide for light bulbs, I think they will provide one free one - LOL. Hence, I have not called about the one out since like 4mos ago. I don't know about parking issues because I work from home and when I go out my friends pick me up. Again maintenance are some of the best! I would not recommend IF you are wanting a leasing staff that cares and wants you to stay. People move out all the time and they too say they couldn't wait. They lock you in a lengthy lease, which is why I am STILL here. :(... If the staff wasn't so ...I would think a bit longer and might've renewed, but I will NOT give my money to anyone that doesn't lookout for my best.

The staff at Montelena apartments is very friendly and easy to work with. Sundae is so attentive…read moreand professional. She made my experience at Montelena a real pleasure.

I normally keep to myself and try to handle things privately, but I feel it's important to share my…read moreexperience living at Montelena Apartments in Grapevine. For an extended period of time, I've experienced ongoing nighttime vibration/noise disturbances that have affected my sleep and quality of life. The situation has become stressful enough that I've temporarily had to sleep in my living room area just to feel more comfortable. I have reported the issue through the proper channels and documented what I've experienced. I'm hoping management will fully investigate and resolve the situation appropriately. My intention is not to create conflict with anyone -- only to share my honest experience and hopefully encourage better attention to resident concerns and peaceful living conditions.

5 Stars for Anthony & Manny at The Oxford at The Boulevard! Give these gentlemen a raise…read moreimmediately! I submitted a work order on Monday, July 6, and they arrived the next day at 1:00 PM to fix a leaking faucet and replace a tub nozzle. They completed both jobs perfectly in just 10 minutes! Anthony and Manny are the epitome of excellence, professionalism, and friendliness. We are incredibly grateful to have such an amazing maintenance team looking after us here!

In my opinion, I have a friend who is struggling well over a month without hot water in an…read moreapartment that they pay between $1200-$1700 a month to live in if that is something you want to deal with go ahead get a lease with the Oxford at boulevard... on top of their water issue, they claimed (THE OFFICE) there's no paper trail hence why they have no idea what's been going on, but the resident had maintenance men in and out of their apartment for about a week with proof of messages "trying to fix the issue and help" Explain to me where you would ever work as an adult where your bosses don't know where you are and what you're doing at all times so for them to not have a paper trail for the maintenance men is both scary and irresponsible... those men have been in and out of their apartment. " fixing their water heater issue." With no result...and barely any communicate from the higher ups that own the building just negligent an irresponsible....it all blows my mind I've told them to make several complaints